Customer reviews of Pictyourlamp.com

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9,3 /10
Overall rating: 9,3 out of 10
Based on 9 759 published reviews
5 8 026 82% 4 843 9% 3 304 3% 2 231 2% 1 355 4%

Summary of reviews

The online store excels in delivering high-quality products that consistently meet customer expectations, with many praising the beautiful designs and finishes of the lamps. Customers frequently highlight the ultra-fast delivery service, often receiving their orders within a day or two, which enhances the overall shopping experience. The platform is noted for its ease of use, allowing customers to place orders quickly and efficiently, while also benefiting from timely and responsive customer service that effectively addresses any issues that arise.

3 star reviews

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Pascal H.
Rating: 3 out of 5
following a purchase from 07/02/2024
Damaged carton
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Antoine M.
Rating: 3 out of 5
following a purchase from 07/02/2024
I would have given it 5 stars if there were no scratches.....
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Theo C.
Rating: 3 out of 5
following a purchase from 03/02/2024
The lamp received has a few scratches.
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Manu S.
Rating: 3 out of 5
following a purchase from 31/01/2024
Very different photo from the one I sent in black and white, which I didn't expect!
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Marie Claude G.
Rating: 3 out of 5
following a purchase from 31/01/2024
A little disappointed by the quality
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Sylvie D.
Rating: 3 out of 5
following a purchase from 23/01/2024
Difficult-to-reach customer service: no telephone number available
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Frédérique D.
Rating: 3 out of 5
following a purchase from 13/12/2023
Ordered on a Wednesday evening, manufactured on Thursday, delivered on Friday morning! Incredibly fast delivery. Perfect packaging. I had expected something of higher quality, and there were 2 scratches, close to the base but a little disappointing. The workmanship needs to be better. That said, the luminous base makes a nice and original gift.
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Ludovic G.
Rating: 3 out of 5
following a purchase from 02/01/2024
Very well made but two big scratches
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Mathieu M.
Rating: 3 out of 5
following a purchase from 31/12/2023
Fast and efficient, but a few problems remain. There is a difference in brightness compared to the image on the site. For example, the brightness is strong near the base, then fades as you move up the image. On the site image, brightness is even across the entire plate. What's more, some details don't stand out as shown. In the case of Toothless's lamp (Dragon animation), the female Lightning Fury is completely white. The detail of her scales is not perceptible. Conclusion: an interesting, innovative and pleasant product overall, but with only average precision.
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suzanne D.
Rating: 3 out of 5
following a purchase from 27/12/2023
La. Photo not so clear you can't see well
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Karim B.
Rating: 3 out of 5
following a purchase from 25/12/2023
Pretty but unfortunately arrived with scratches.
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Clément B.
Rating: 3 out of 5
following a purchase from 18/12/2023
Very fast design and delivery. Product as requested. On the other hand, the quality of the photo print leaves something to be desired, it has nothing to do with the beautiful print you see on the site.
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jessica C.
Rating: 3 out of 5
following a purchase from 20/12/2023
lots of scratches on the lamp
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Serge G.
Rating: 3 out of 5
following a purchase from 16/12/2023
Disappointed with the article, for the price, I would have thought it more imposing.
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Jean-Pierre B.
Rating: 3 out of 5
following a purchase from 14/12/2023
Very satisfied
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Jocelyne J.
Rating: 3 out of 5
following a purchase from 16/12/2023
I was expecting glass... Otherwise very good
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Myriam L.
Rating: 3 out of 5
following a purchase from 14/12/2023
Package conforms to specifications but the plate does not fit properly in its housing.
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Melissa C.
Rating: 3 out of 5
following a purchase from 12/12/2023
Photo a little scratched despite the protective film
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Benedicte G.
Rating: 3 out of 5
following a purchase from 13/12/2023
A little disappointed with the quality...
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Audrey M.
Rating: 3 out of 5
following a purchase from 14/12/2023
I'm happy with my purchase, and bravo for the care taken with the packaging. However, paying almost ten euros for delivery within 24 hours and only being delivered 4 days later upset me.
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Nathalie L.
Rating: 3 out of 5
following a purchase from 13/12/2023
Not yet tried, Christmas gift, but the packaging is really limited, cardboard very light, arrived in poor condition, for the price of delivery it is limit, hoping not to be disappointed with the contents.
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Cyril D.
Rating: 3 out of 5
following a purchase from 11/12/2023
I'm a bit disappointed, I didn't see it that way for a supposedly 3d thing.
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Alison G.
Rating: 3 out of 5
following a purchase from 10/12/2023
It's pretty cool, but it's still expensive (13 euros extra for the base) and you need more for batteries and more for other things...
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François A.
Rating: 3 out of 5
following a purchase from 23/11/2023
the concept is great, but many details are missing
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Solène S.
Rating: 3 out of 5
following a purchase from 19/11/2023
Very nice product, but the quality isn't up to scratch.
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Monique B.
Rating: 3 out of 5
following a purchase from 18/11/2023
Too bad there are scratches.
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Thomas M.
Rating: 3 out of 5
following a purchase from 17/11/2023
Well received and quickly. But wrong charging cable, sav doesn't know it's a type c. Fortunately there's Amazon
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PATRICIA M.
Rating: 3 out of 5
following a purchase from 16/11/2023
To be seen when I make the Christmas present
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Corinne A.
Rating: 3 out of 5
following a purchase from 13/11/2023
bonjour The product is nice but I thought the plate was made of glass and not plecxi.
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Philippe R.
Rating: 3 out of 5
following a purchase from 12/11/2023
Package received quickly, in very good condition. The order conforms to what is presented on the site. To recommend, serious company.👍🏻
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Frédéric B.
Rating: 3 out of 5
following a purchase from 07/11/2023
try it and see
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Mylène P.
Rating: 3 out of 5
following a purchase from 02/11/2023
The lamp isn't too bad, but I'm disappointed by the fact that the model's hair is practically invisible and the eyebrows have been thickened. It would be nice to be able to see and validate the proposal before paying for a personalized photo.
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Anne laure B.
Rating: 3 out of 5
following a purchase from 19/10/2023
Photo lamp ok nothing to say. On the other hand I paid 9.90 euros for delivery in 24h00 because it was a gift so it took 4 days to arrive disappointed.
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Morgane P.
Rating: 3 out of 5
following a purchase from 25/09/2023
Not super satisfied because I thought the lamp would be made of glass. So the quality is less clear
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Florian M.
Rating: 3 out of 5
following a purchase from 05/09/2023
Missing gift box for a birthday
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Response from Pictyourlamp.com
Hello,
following our email exchanges, I don't know what more to tell you, except that we're sorry for this oversight on our part. We sent it to you later.
Sorry again,
Lisa from lampephoto.fr
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maréchal S.
Rating: 3 out of 5
following a purchase from 16/06/2023
I ordered 4 lamps and one of the bases doesn't work.
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Response from Pictyourlamp.com
Hello,
following our email exchanges, a new base has been sent.
have a nice day,
Lisa from Lampephoto.fr
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Martine C.
Rating: 3 out of 5
following a purchase from 14/06/2023
Stand too small compared to photo
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Response from Pictyourlamp.com
Hello,
We apologize for the inconvenience. It's sometimes possible for a production error to occur. Please contact us by e-mail, [email protected], so that we can solve your problem.
Have a nice day,
Lisa from Lampephoto.fr
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Nicolas D.
Rating: 3 out of 5
following a purchase from 23/05/2023
Fine
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jonathan J.
Rating: 3 out of 5
following a purchase from 22/05/2023
Really lovely. Too bad that for the price, the alarm clock effect is too plastic. It's also a shame that there are no instructions for all the functions: lamps, alarm clock, alarm, speaker.
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Response from Pictyourlamp.com
Hello,
We are very sorry that you are not satisfied with your order. Please refer to the back of the box in which the base was packed for any information regarding the base's functionality.
We hope to hear from you soon.
Best regards,
Alexandra from Lampephoto.fr
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Gaelle C.
Rating: 3 out of 5
following a purchase from 26/04/2023
petite lamp and very limited design but satisfactory lamp
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Response from Pictyourlamp.com
Hello,
We are very sorry that you are not completely satisfied with your order. We do our best to make this as clear as possible on our website. Our personalized nameplates come in A4 or A5 format, so please make sure when you place your order that the size you have selected corresponds to your expectations.
We hope to see you soon on our site for new orders.
Have a nice day.
Best regards,
Alexandra from Lampephoto.fr
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