The online store excels in delivering high-quality products that consistently meet customer expectations, with many praising the beautiful designs and finishes of the lamps. Customers frequently highlight the ultra-fast delivery service, often receiving their orders within a day or two, which enhances the overall shopping experience. The platform is noted for its ease of use, allowing customers to place orders quickly and efficiently, while also benefiting from timely and responsive customer service that effectively addresses any issues that arise.
Even if the picture is very nice I received it with a big scratch on it, it's not very professional to send an item in this state. Thank you very much.
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Response from Pictyourlamp.com
Hello,
Following our e-mail exchanges, we have sent you another lamp.
A small change in your opinion would be nice.
have a nice day,
Lisa from lampephoto.fr
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Bruno B.
Rating: 3 out of 5
following a purchase from 20/04/2023
The plexiglass had multiple micro scratches, it's a pity the effect is less pretty. A label was glued on the plexiglass which was a pain to remove the glue without scratching the plastic. Otherwise it works well.
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Response from Pictyourlamp.com
We are sorry that your item is not to your complete satisfaction and we invite you to contact our customer service, who will do their best to help you.
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Nicole B.
Rating: 3 out of 5
following a purchase from 17/12/2022
Process absolutely fine. However, have written a Beastandung about the defect of the Bluetoothbox and have not yet received a response.
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Sascha S.
Rating: 3 out of 5
following a purchase from 18/12/2022
Delivery time takes too long
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Inna K.
Rating: 3 out of 5
following a purchase from 02/12/2022
On the website it says delivery 24-72 hours, I was expecting 1 week.
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laurence B.
Rating: 3 out of 5
following a purchase from 01/12/2022
Deadline not respected and format error. No commercial gesture despite several emails.
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Response from Pictyourlamp.com
Hello, we hope that our exchanges will have satisfied you and that our return with the lamp in the correct format will have been delivered in time. We apologize for the delay in processing your emails, unfortunately during the holiday season we receive many requests which may influence the response time of some emails. We thank you for your understanding.
Sincerely,
Ophélie from Lampephoto.fr
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veronique C.
Rating: 3 out of 5
following a purchase from 30/11/2022
the photo on the custom lamp is not very visible. A little disappointed with the rendering.
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Response from Pictyourlamp.com
Hello,
please contact us at [email protected] and we'll replace your lamp.
S
sophie M.
Rating: 3 out of 5
following a purchase from 29/11/2022
Good reception and good dialogue.
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Response from Pictyourlamp.com
Hello, we are happy to hear that you are satisfied with our services, an update on your service would make us very happy.
Sincerely
Ophélie from Lampephoto.fr
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Diane R.
Rating: 3 out of 5
following a purchase from 26/11/2022
Very nice but I have a luminous base that is bellowing what can I do? Sincerely
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Response from Pictyourlamp.com
Hello, in case of defective base, please contact [email protected] with the details of your order of 26/11. Our products have a one year warranty, we can take care of sending you a functional base.
Sincerely
Ophélie from Lampephoto.fr
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Fabian P.
Rating: 3 out of 5
following a purchase from 30/11/2022
An email was sent regarding the dimensions of the item, but I haven't heard back. Kind regards.
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Response from Pictyourlamp.com
Hello, after checking we have unfortunately not seen any messages from you. The general dimensions are as follows: A5 (150x200) and A4 (200x300) available in landscape and portrait format. Do not hesitate to contact us at [email protected] if you need more specific information about your order.
Sincerely
Ophélie from Lampephoto.fr
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Thomas N.
Rating: 3 out of 5
following a purchase from 29/11/2022
Was not completely satisfied. It came wrong goods!
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cecile B.
Rating: 3 out of 5
following a purchase from 30/11/2022
Disappointed because I had ordered batteries with my purchase but I did not receive them. Complicated to make a complaint on the site.
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Response from Pictyourlamp.com
Hello, as explained during our email exchanges, the missing batteries to your order have been shipped, thank you for contacting us by email to rectify our oversight, we hope you like your lamp and we would be very grateful for a change in your opinion.
Sincerely
Ophélie from Lampephoto.fr
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Petra F.
Rating: 3 out of 5
following a purchase from 29/11/2022
Is nice, but not worth the price.
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Brigitte V.
Rating: 3 out of 5
following a purchase from 28/11/2022
Problem inserting the batteries in the base but otherwise good
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Response from Pictyourlamp.com
Hello, do not hesitate to send us the details of your concern at this address: [email protected], we are at your disposal to find a solution to satisfy you and hope that our lamp will please you.
Sincerely,
Ophélie from Lampephoto.fr
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Laura D.
Rating: 3 out of 5
following a purchase from 29/11/2022
Late delivery but good product
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Response from Pictyourlamp.com
Hello, we are sorry for this inconvenience, unfortunately beyond our control, we hope you will not hold us responsible and appreciate that you like your lamp.
Best regards,
Ophélie from Lampephoto.fr
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Jeannette S.
Rating: 3 out of 5
following a purchase from 28/11/2022
Lamps are quite o.k. But should get three for the price of two, but have received only two.
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Daniel B.
Rating: 3 out of 5
following a purchase from 25/11/2022
A little disappointed with the rendering
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Veronique R.
Rating: 3 out of 5
following a purchase from 23/11/2022
Article in conformity with the request. Personalized text very well placed at the level of the photo. Great result. Received very quickly. I highly recommend it is very serious
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Response from Pictyourlamp.com
Hello, we are delighted to know that you enjoyed your photo lamp and our services, we hope to see you soon and would be very grateful for an update on your review.
Sincerely
Ophelia from Lampephoto.fr
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Swantje W.
Rating: 3 out of 5
following a purchase from 22/11/2022
Lamp is super 😊 However, there was unfortunately a complaint with the base, which ran a bit slow. Is now but settled, but therefore unfortunately point deduction.
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Ethan L.
Rating: 3 out of 5
following a purchase from 22/11/2022
Super nice but light problem after a week of use
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Response from Pictyourlamp.com
Hello, we are glad to know that you like your photo lamp and we apologize again for this rare inconvenience, if you encounter new problems, do not hesitate to contact us at [email protected].
Sincerely
Ophélie from Lampephoto.fr
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Stephanie D.
Rating: 3 out of 5
following a purchase from 20/11/2022
Have actually imagined something better under it
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sylvie B.
Rating: 3 out of 5
following a purchase from 19/11/2022
Disappointed because the size of the frame is only half of what was ordered, it should be A4
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Response from Pictyourlamp.com
Hello,
we are sorry to hear that you were disappointed by the size of the frame in your order. Please contact us at [email protected] so that we can resolve the problem as soon as possible.
Have a nice day,
Lisa from lampephoto.fr
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Catherine C.
Rating: 3 out of 5
following a purchase from 17/11/2022
Delivery sent to a relay while paid to deliver to a home more received message dpd as delivered after received message time posted as delivered 2 hours later another message telling me delivered to a relay no address!.while should be delivered to a home! In addition claws Not very happy
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Response from Pictyourlamp.com
Hello,
We are sorry for the inconvenience but delivery is not our responsibility.
have a nice day,
Lisa from lampephoto.fr
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Tea N.
Rating: 3 out of 5
following a purchase from 15/11/2022
Order not complete. Contacted twice and received no feedback.
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Sylvie R.
Rating: 3 out of 5
following a purchase from 15/11/2022
The base works well but the lanbe is rough and there are some small hiccups in the manufacturing process.
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Response from Pictyourlamp.com
Hello, we hope that your new lamp has arrived at its destination in good condition. We hope that we have reassured you about our products and that you will like them. We would be very grateful if you could review your opinion of us.
Sincerely
Ophélie from Lampephoto.fr
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Benoit T.
Rating: 3 out of 5
following a purchase from 13/11/2022
order a wooden base bluetooth received black base bluetooth otherwise nice
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Response from Pictyourlamp.com
Hello, we hope your cradle arrived safely, we thank you for your order and would be very grateful for an update on your review.
Sincerely
Ophélie from Lampephoto.fr
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Sandrine R.
Rating: 3 out of 5
following a purchase from 08/11/2022
It is more a night light than a lamp, rather a gadget, for the price, not terrible
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Nadia L.
Rating: 3 out of 5
following a purchase from 29/10/2022
Disappointed with the size, I thought it was going to be bigger otherwise the rendering is nice
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Response from Pictyourlamp.com
Hello, we are glad to hear that you like the rendering of your photo lamp. We are sorry for your inconvenience, we try to make our sites as understandable as possible for you. If you have any questions, we can be reached at [email protected].
Sincerely
Ophélie from Lampephoto.fr
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sophie P.
Rating: 3 out of 5
following a purchase from 29/10/2022
Very nice once in operation but a little disappointed despite advertising a 15×20 plate but finally it is 15×17 a little too bad I am undecided on a next purchase!
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Response from Pictyourlamp.com
Hello Sophie, thank you for your review of our Lampephoto.fr website. We're delighted that you enjoyed using our lamp, despite the slightly smaller size than you expected.
Have a nice day,
Lisa from lampephoto.fr
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Noelle H.
Rating: 3 out of 5
following a purchase from 26/10/2022
Corresponds to the order
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Katrin G.
Rating: 3 out of 5
following a purchase from 12/10/2022
Very fast delivery
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Beatrice S.
Rating: 3 out of 5
following a purchase from 27/09/2022
the photo is great,but the base was defective and no one responded to my request,too bad about the gift for mom
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Anne M.
Rating: 3 out of 5
following a purchase from 29/09/2022
Good quality, neat shipping but there is no inscription that I had put
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Response from Pictyourlamp.com
Hello, we hope we were able to rectify our error on your order and we apologize again for this inconvenience. We would be delighted to hear that you were satisfied with our commercial gesture.
Sincerely
Ophélie from Lampephoto.fr
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Léa H.
Rating: 3 out of 5
following a purchase from 21/09/2022
Magnificent lamp, the only drawback is that it does not work with batteries, it must necessarily be connected
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Response from Pictyourlamp.com
Hello, we hope we have been able to help you solve your problem, if any new complication should appear, you can contact us again at [email protected]. We would be very grateful for an update of your opinion.
Sincerely
Ophélie from Lampephoto.fr
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Véronique M.
Rating: 3 out of 5
following a purchase from 18/09/2022
Very nice lamp... I recommend...
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Response from Pictyourlamp.com
Hello, we are happy to hear that you like your photo lamp, a review of your opinion would be a great support.
Sincerely
Ophélie from Lampephoto.fr
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Dominique P.
Rating: 3 out of 5
following a purchase from 04/09/2022
Mooie lamp maar helaas zit het glas niet stevig op de standaard waardoor het glas veel wiebelt
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jean pierre F.
Rating: 3 out of 5
following a purchase from 29/08/2022
I am not happy, I received the picture but it does not fit in the base I sent you a message asking if there were several models of base but I have no news???
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Response from Pictyourlamp.com
Hello, we have sent you the base corresponding to your order, but we haven't heard from you since. We hope it will arrive without a hitch. We apologize again for this fortuitous error and hope you enjoy your lamp.
Sincerely
Ophélie from Lampephoto.fr
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Alice B.
Rating: 3 out of 5
following a purchase from 31/08/2022
Great gift, shipping very fast but too expensive for the price, the plexiglass was not cut fine and it looks a little dusty in the slices. Cheap material but the person super awesome
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Déborah C.
Rating: 3 out of 5
following a purchase from 30/08/2022
Very good product, good quality and very fast reception!
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Response from Pictyourlamp.com
Hello, delighted to hear that you were satisfied with our services. An update on your review would give us great pleasure and support.
Sincerely
Ophélie from Lampephoto.fr
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Emma M.
Rating: 3 out of 5
following a purchase from 17/08/2022
Not very happy because one of the two is broken
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Response from Pictyourlamp.com
Hello, thank you for contacting us by e-mail, we hope that your return has arrived safely and that our commercial gesture will satisfy you. Once again, we apologize for any inconvenience you may have caused us.
Sincerely
Ophélie from Lampephoto.fr
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