The online store excels in delivering high-quality products that consistently meet customer expectations, with many praising the beautiful designs and finishes of the lamps. Customers frequently highlight the ultra-fast delivery service, often receiving their orders within a day or two, which enhances the overall shopping experience. The platform is noted for its ease of use, allowing customers to place orders quickly and efficiently, while also benefiting from timely and responsive customer service that effectively addresses any issues that arise.
The website lacks information on delivery costs, but in itself is reasonably clear and the tips are good. It would be cool if you could get a rough preview of how the personalized lamp will look.
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Alexandre S.
Rating: 3 out of 5
following a purchase from 09/07/2022
The foot of lamps and pretty but the figurine of the top I find that it is badly cut it is not pretty at all
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Response from Pictyourlamp.com
Hello,
following our email exchanges, we have sent you a new lamp. A small change to your review would be very nice.
have a nice day,
Lisa from lampephoto.fr
S
Stefanie P.
Rating: 3 out of 5
following a purchase from 06/07/2022
The lamp unfortunately has a small loose contact. Have ordered because this should be a birthday gift extra with express shipping for 8 € when did the shipment arrived. 1 day later. Have also already written ne mail but unfortunately came back until now nix. Too bad.
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Ruddy D.
Rating: 3 out of 5
following a purchase from 05/07/2022
I put 3 that could have been more or less.Delivery times not respected visibly due to the deliveryman.I had typed on the engine support photo crystal ... the support is in plexi I think.I take responsibility or perhaps the material was not mentioned anywhere ... That the work performed is excellent, very beautiful ... so I accept the small inconveniences.
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Response from Pictyourlamp.com
Hello, we apologize for any inconvenience you may have experienced. We do mention the fact that our lamps are made of Plexiglas, but we take your opinion into account and are constantly trying to improve our services to be as clear and transparent as possible with you. We are nonetheless delighted to know that you like the look of your photo lamp.
Sincerely
Ophélie from Lampephoto.fr
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Elisa K.
Rating: 3 out of 5
following a purchase from 14/06/2022
Very nice but the light only works halfway and the remote control
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Response from Pictyourlamp.com
Hello,
if you have any problems with your base, please contact us at [email protected] and we'll replace it for you.
have a nice day,
Lisa from lampephoto.fr
S
Sam B.
Rating: 3 out of 5
following a purchase from 13/06/2022
The lamp 💡 is great, only the remote control is broken and no response back from the company
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Caroline D.
Rating: 3 out of 5
following a purchase from 11/06/2022
Lamp Conforms to what is presented.
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Giuliano V.
Rating: 3 out of 5
following a purchase from 02/05/2022
I expected more
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Lucy S.
Rating: 3 out of 5
following a purchase from 10/06/2022
Unfortunately, only the plexiglass arrived and not the LED socket. However, this was quickly clarified with customer service and the LED base will now be reshipped.
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Sabrina A.
Rating: 3 out of 5
following a purchase from 09/06/2022
Fast and careful shipping. A small downside on the quality of cutting the plate: not very well done
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Response from Pictyourlamp.com
Hello,
We're sorry for the inconvenience, please contact us at [email protected], we'll take the time to solve your problem.
have a nice day,
Lisa from lampephoto.fr
M
Marie Paule F.
Rating: 3 out of 5
following a purchase from 06/06/2022
Hello Mister Madam Package received well packaged Not put into service as it is a gift 💝 for my Grandson M.U fan.
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Amelie D.
Rating: 3 out of 5
following a purchase from 26/05/2022
Beautiful thing but to pay a supplement to have it the mother's day and that arrived that Tuesday instead of Saturday I was a little disgusted But the lamp is super beautiful I advise
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Response from Pictyourlamp.com
Hello, we apologize for this inconvenience, which is unfortunately beyond our control. During these busy periods, delivery times can sometimes be longer than we can anticipate. We are nevertheless delighted to know that you are satisfied with the rendering of your lampephoto.
Sincerely
Ophélie from Lampephoto.fr
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Katia C.
Rating: 3 out of 5
following a purchase from 23/05/2022
Hello I did not receive the key ring.
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Response from Pictyourlamp.com
Hello, we hope we have been able to satisfy you and that your missing key ring has been delivered to you. An update of your review would greatly help us.
Sincerely
Ophélie from Lampephoto.fr
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Océane J.
Rating: 3 out of 5
following a purchase from 19/05/2022
Nice but on some pictures bad rendering
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Response from Pictyourlamp.com
Good morning,
Thank you for your comment, Océane. We're sorry to hear that you weren't entirely satisfied with your photos and invite you to contact us at [email protected].
have a nice day,
Lisa from lampephoto.fr
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Marc M.
Rating: 3 out of 5
following a purchase from 19/05/2022
Delivery in the specified period, value average, pictures are successfully reproduced on plexiglass. Unfortunately, only once batteries for light / clock was supplied. Overall rating 3*+
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Stefano M.
Rating: 3 out of 5
following a purchase from 04/05/2022
Seriousness and professionalism, everything perfect thank you
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Ilir M.
Rating: 3 out of 5
following a purchase from 30/04/2022
Small defect on the photo.
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Response from Pictyourlamp.com
Hello,
as agreed by e-mail, we have replaced your lamp, a little feedback would be nice!
Thanks in advance,
Best regards,
Lisa from Lampephoto.fr
H
Hector C.
Rating: 3 out of 5
following a purchase from 27/04/2022
I am late
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Hong Nga V.
Rating: 3 out of 5
following a purchase from 14/04/2022
The models lack a lot of information about the product. Despite the email exchanges with the store, I chose the model with landscape format and the store confirmed by email the landscape format. But the final product is in portrait format. The change was made without consulting me because the graphic designer considered that the rendering would be better. It is a personalized product but the designer's point of view is more important than the customer's wish.
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Response from Pictyourlamp.com
Hello,
We are very sorry that you are not entirely satisfied with your order. Our graphic designers do their best to process orders. After checking, I don't see any e-mail from you. I invite you to come back to us at [email protected] with a simple photo to confirm the problem.
Have a nice day.
Best regards,
Alexandra from Lampephoto.fr
C
christelle N.
Rating: 3 out of 5
following a purchase from 12/04/2022
Very happy with the result but I had sent a message to have a preview and no answer
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Response from Pictyourlamp.com
Hello, despite having checked, we could not find an email from you. In case you would like to contact us again, we are at your disposal at the following address: [email protected]. We thank you and are glad to hear that you liked your lamp.
Sincerely
Ophélie from Lampephoto.fr
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Linda R.
Rating: 3 out of 5
following a purchase from 02/03/2022
Super fast and very pretty not disappointed
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Response from Pictyourlamp.com
Hello, we are happy to know that you are satisfied, we would be even more grateful for an update of your review, it supports us greatly.
Sincerely
Ophélie from Lampephoto.fr
Y
yohan M.
Rating: 3 out of 5
following a purchase from 05/03/2022
At the level of cutting is not well done
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Pauline C.
Rating: 3 out of 5
following a purchase from 28/02/2022
Delivery respected and impeccable product
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Response from Pictyourlamp.com
Hello, we are delighted to know that your order has satisfied you, a change on your review will help us greatly. We thank you for your confidence.
Sincerely
Ophélie from Lampephoto.fr
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Gaby S.
Rating: 3 out of 5
following a purchase from 24/02/2022
Lamp ok, PayPal debit, delivery ok. But no communication at all. Question when ordering unanswered, also no confirmation.
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Muhammet Ali K.
Rating: 3 out of 5
following a purchase from 18/02/2022
The picture and the led is super unfortunately just a little expensive. The delivery was very bad it has not handed me my package and message on email came later
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Carole V.
Rating: 3 out of 5
following a purchase from 19/02/2022
Order received very quickly. But, a little disappointed with the product: the printing finishes need to be revised!...
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Stefano C.
Rating: 3 out of 5
following a purchase from 10/02/2022
Satisfied with the result but the remote does not work. I request it be sent back to me to give 5 stars!
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Nadia P.
Rating: 3 out of 5
following a purchase from 08/02/2022
The A4 format is not respected. A little too expensive.
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Response from Pictyourlamp.com
Hello,
You can contact us at [email protected], so that we can solve your format problem.
have a nice day,
Lisa from lampephoto.fr
G
Ghislain D.
Rating: 3 out of 5
following a purchase from 09/02/2022
It fits perfectly with what I wanted
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Response from Pictyourlamp.com
Hello, I'm delighted to hear that you like your photo lamp. An update would be a great help to us and would give us great pleasure.
Sincerely
Ophélie from Lampephoto.fr
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Melanie D.
Rating: 3 out of 5
following a purchase from 07/02/2022
The delivery time is not respected with the amount given
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Response from Pictyourlamp.com
Hello,
We're sorry to hear about this delay, which is unfortunately beyond our control. Carriers may encounter problems during the delivery of your parcels.
Have a nice day,
Lisa from lampephoto.fr
B
Blanc M.
Rating: 3 out of 5
following a purchase from 06/02/2022
The remote control does not work.
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Response from Pictyourlamp.com
Good day to you,
following our email exchanges, we hope you have received your new remote control.
Have a nice day,
Lisa from lampephoto.fr
J
Johanna K.
Rating: 3 out of 5
following a purchase from 05/02/2022
Problem-free order,super product,fast delivery
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Hirondine P.
Rating: 3 out of 5
following a purchase from 02/02/2022
Not bad but I admit that I expected better! After I received my package very quickly and with a beautiful packaging!
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Response from Pictyourlamp.com
Hello, we are sorry that you are not entirely satisfied with your order. We have tried to contact you by e-mail to find out the reason for your dissatisfaction but have not received a reply from you. Please don't hesitate to contact us again at [email protected] , we'll be delighted to hear from you.
Have a nice day.
Best regards,
Alexandra from Lampephoto.fr
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Arzu H.
Rating: 3 out of 5
following a purchase from 02/02/2022
I just didn't appreciate the quality of the order whether it was with batteries
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Response from Pictyourlamp.com
Hello, we're sorry for the inconvenience. We do our best to process your photos. After checking, I don't see any e-mail from you. I invite you to come back to us at [email protected] with a simple photo to confirm the quality problem, and we'll send your order back to you.
We try to make this as clear as possible on our website. All our acrylic glass plates require a base with a USB connection or batteries to be illuminated and held vertically.
Have a nice day,
Best regards,
Alexandra from Lampephoto.fr
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Elodie M.
Rating: 3 out of 5
following a purchase from 01/02/2022
Disappointed that the order of the frames is not indicated so the pictures are not as I wanted and given the price impossible to reorder. Otherwise the result is nice anyway
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Response from Pictyourlamp.com
Hello, we're glad you like the result of our product. We do our best to make it as clear as possible on our site. For any plate personalization, on the page for importing your photos, a visual reference is there to help you visualize the placement and order of your photos. If you have any further questions, please don't hesitate to contact us at [email protected], and we'll be delighted to discuss them with you.
Have a nice day,
Best regards,
Alexandra from Lampephoto.fr
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Ronald K.
Rating: 3 out of 5
following a purchase from 29/01/2022
Everything worked well! Only an order confirmation has been missing! Otherwise everything ok!
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Bogdan J.
Rating: 3 out of 5
following a purchase from 14/01/2022
Fast delivery and very good product for small price
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melanie B.
Rating: 3 out of 5
following a purchase from 30/12/2021
Nice lamp. Too bad we can't see how it looks in the pictures. Fast order and delivery. Good supplements a little too many. But good it is manufactured in France.
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Response from Pictyourlamp.com
Hello, we're glad you like our product. Unfortunately, it is impossible for us to provide you with a preview of the result of your personalized lamp on our site. Our team will do its best to process each of your photos. If you would like to give us any additional information about the processing of your lamp, please go to the "additional details" section when you finalize your order.
If you have any further questions, please don't hesitate to contact us at [email protected], and we'll be delighted to hear from you.
We hope to hear from you soon.
Best regards,
Alexandra from Lampephoto.fr
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Fabrice B.
Rating: 3 out of 5
following a purchase from 23/12/2021
I'm very pleased with the service and the quality of the product.
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Response from Pictyourlamp.com
Hello, we are glad to know that you like our product. Unfortunately the delivery time is beyond our control.
We apologize for the inconvenience and wish you a good day,
Best regards,
Alexandra from Lampephoto.fr
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Marie-Thérèse V.
Rating: 3 out of 5
following a purchase from 17/12/2021
Disappointed by the rendering!
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