English 
G
Rating: 2 out of 5
PAcco received late. No longer necessary
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Customer reviews of Pieces Bateaux
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 8 410 published reviews
Summary of reviews
The online store excels in delivering products that meet customer expectations, as many orders arrive precisely as requested and are compliant with specifications. Customers highlight the comprehensive manuals that accompany their purchases, adding value to the items received. Fast delivery is a recurring theme, with numerous reviews mentioning efficient shipping that often takes less than three days, ensuring timely receipt of goods.
Reviews 1 and 2 stars
Reset filtersD
Rating: 2 out of 5
I ordered a part for my outboard motor. I was supposed to be delivered at home, and I was delivered to a pickup point.
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Response from Pieces Bateaux
Hello,
We have contacted the carrier to find out the reason for the delivery to a pickup point.
We will keep you informed of their response.
We have contacted the carrier to find out the reason for the delivery to a pickup point.
We will keep you informed of their response.
S
Rating: 2 out of 5
Nothing to say about the item and the delivery, but as a professional, the delivery time is a bit long, but otherwise perfect.
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K
Rating: 1 out of 5
7 euros for delivery to receive a 2g coin supposedly in 48 hours max and which took a week! Ridiculous ...
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Response from Pieces Bateaux
Hello,
Your order was shipped on the same day, April 28.
Then there was the weekend of May 1.
Your order was delivered on May 6.
We apologize for the delay in delivery.
Best regards.
Your order was shipped on the same day, April 28.
Then there was the weekend of May 1.
Your order was delivered on May 6.
We apologize for the delay in delivery.
Best regards.
F
Rating: 2 out of 5
Poor quality
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Response from Pieces Bateaux
Hello,
We do not understand your opinion.
The anode we delivered to you is manufactured by MARTYR, which is one of the 2 largest manufacturers of anodes in the world along with TECNOSEAL.
We remain at your service.
Best regards.
We do not understand your opinion.
The anode we delivered to you is manufactured by MARTYR, which is one of the 2 largest manufacturers of anodes in the world along with TECNOSEAL.
We remain at your service.
Best regards.
B
Rating: 2 out of 5
Too long delays
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Response from Pieces Bateaux
Hello,
We regret that you were not satisfied with the delay of your order. However, we would like to provide the following clarifications.
You placed an order on Saturday, March 7 for items that were not in stock. Your order was processed on Monday, March 9 and your parts were shipped on March 11 as soon as we received them. You received your order on March 12. The delay is in accordance with the information indicated on our website.
We remain at your service.
Best regards.
We regret that you were not satisfied with the delay of your order. However, we would like to provide the following clarifications.
You placed an order on Saturday, March 7 for items that were not in stock. Your order was processed on Monday, March 9 and your parts were shipped on March 11 as soon as we received them. You received your order on March 12. The delay is in accordance with the information indicated on our website.
We remain at your service.
Best regards.
D
Rating: 2 out of 5
Delay much too long 1 month to receive the part
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Response from Pieces Bateaux
Hello,
We are sorry for the delay of your order. The tooling you ordered has a usual delay of 10 to 15 days and the supplier had difficulties delivering to us.
We remain at your service.
Best regards,
The Boat Parts Team.
We are sorry for the delay of your order. The tooling you ordered has a usual delay of 10 to 15 days and the supplier had difficulties delivering to us.
We remain at your service.
Best regards,
The Boat Parts Team.
M
Rating: 2 out of 5
Hello following my order, the package was supposed to be delivered to a relay point, unfortunately the package was returned to the sender.
I contacted DPD who explained to me that the return was at the request of the sender..
I do not understand why and especially how the next steps will unfold.
Thank you
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I contacted DPD who explained to me that the return was at the request of the sender..
I do not understand why and especially how the next steps will unfold.
Thank you
Response from Pieces Bateaux
Hello,
Your order was shipped on 08/09. Following your message, we have proceeded to a verification and confirm that the customer is indeed in the process of return on 12/09.
To date it has not yet been delivered to us.
We have opened a claim with the carrier because this return is not at our request as you indicate. We do not know the cause of this return to date, but we will keep you informed quickly as soon as we have more information so that you can receive your order promptly.
Best regards.
.
Your order was shipped on 08/09. Following your message, we have proceeded to a verification and confirm that the customer is indeed in the process of return on 12/09.
To date it has not yet been delivered to us.
We have opened a claim with the carrier because this return is not at our request as you indicate. We do not know the cause of this return to date, but we will keep you informed quickly as soon as we have more information so that you can receive your order promptly.
Best regards.
.
J
Rating: 1 out of 5
never received
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P
Rating: 1 out of 5
Very poor delivery: the 2 pots of glue arrived open! Glue everywhere in the package and at least half of the products lost
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Response from Pieces Bateaux
Hello, We regret the receipt of your order. Our sales service has contacted you regarding this issue. We remain at your service. Best regards. The piecesbateaux.com team
A
Rating: 1 out of 5
The pieces are in late today are not here
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Response from Pieces Bateaux
Hello, Your order of 29/7 was shipped on 1/8. You were informed of the delivery by the carrier on 6/8. The delivery time of 5 to 6 days is a normal timeframe between France and Italy. We remain at your service for any requests. Hello, Your order placed on 29/7 was shipped on 1/8. You were notified of the delivery by the carrier on 6/8. The delivery time of 5 to 6 days is normal between France and Italy. We remain at your service for any further requests.
J
Rating: 2 out of 5
Still waiting for delivery, no information.
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Response from Pieces Bateaux
Hello,
Your order from 16/7 at 19:52 was shipped on 17/7.
You received the tracking link from the carrier by email.
According to this tracking, you will be delivered tomorrow on 23/7.
Best regards,
The team at piecesbateaux.com
Your order from 16/7 at 19:52 was shipped on 17/7.
You received the tracking link from the carrier by email.
According to this tracking, you will be delivered tomorrow on 23/7.
Best regards,
The team at piecesbateaux.com
Y
Rating: 1 out of 5
Order placed 15 days ago still not received
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Response from Pieces Bateaux
Hello, Your order from 9/07 was shipped on 15/07, in accordance with the availability time of the part indicated on our site. We have contacted the carrier and your order will be delivered to the relay point you chose on 22/07. We regret this particularly long shipping time independent of our doing. We remain at your service. Best regards, The PiecesBateaux.com team
K
Rating: 2 out of 5
I ordered a turbine for a Selva engine from 6 to 15 horsepower, I have a 6 horsepower engine and this one does not work, I did not understand
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Response from Pieces Bateaux
Hello, As indicated on the product sheet, the turbine you ordered is intended for the 6CV 2-Stroke engine. If you have a 2-Stroke engine, the turbine should match, you need to check that you do not have a clogged water lift tube or a problem with the water pump seal. If you have a 4-Stroke engine, Oyster model, this is not the right turbine. You need reference 8095010. Best regards, The piecesbateaux.com team
T
Rating: 2 out of 5
Hello After a phone call to learn about 15 days of delivery, no one confirms anything to me, still waiting!! Difficult customer service..
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Response from Pieces Bateaux
Hello, We regret that you were not satisfied but want to provide you with all the information. Of the 3 parts you ordered, only one was available in stock, the other 2 were indicated on our site with a 15-day supply time. This information is mentioned on the product sheet of each part, but you may not have paid attention. Your order was processed on 3/07 and shipped on 11/07. We therefore respected the announced deadline. Best regards, The piecesbateaux.com team
G
Rating: 1 out of 5
I do not recommend this site. Delivery out of time. Part not in stock, not mentioned. Delivery time + 8 days.
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Response from Pieces Bateaux
Your comment is inaccurate, the supply time is clearly indicated on the product sheet of the reference you ordered. At no time was it specified that the part was in stock. We sent you emails informing you of the delay.
G
Rating: 1 out of 5
To date, the order has not been delivered, it was supposed to be delivered on Thursday, June 19, we are on the 22nd with no update from Colissimo, customer service is silent for now, what can I say?
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J
Rating: 1 out of 5
Slow, poorly informed, poorly managed
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P
Rating: 1 out of 5
I placed two orders and the customer service, very helpful, contacted by phone, sent them together and refunded me one of the two shipping fees. Unfortunately, upon arrival there was only one of the two parts in the package.
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Response from Pieces Bateaux
Hello,
Following our discussions, you received your damaged package. We will send you a replacement part.
Best regards.
Following our discussions, you received your damaged package. We will send you a replacement part.
Best regards.
P
Rating: 1 out of 5
My package has not yet been delivered
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V
Rating: 2 out of 5
Was supposed to be delivered on Saturday, in the end I was delivered on Monday afternoon. And it's a shame that for the price we pay for the product (with shipping costs) it is not possible to return it.
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F
Rating: 1 out of 5
I'm not happy because I'm paying too much and it didn't come quickly.
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Response from Pieces Bateaux
Hello,
We sincerely regret to learn that your experience with our service did not meet your expectations. Your order from Saturday, April 26 was shipped on Monday, April 28. We do not work on Saturdays and Sundays. The public holiday on May 1 did not facilitate a quick delivery time between France and Spain.
We remain at your service.
We sincerely regret to learn that your experience with our service did not meet your expectations. Your order from Saturday, April 26 was shipped on Monday, April 28. We do not work on Saturdays and Sundays. The public holiday on May 1 did not facilitate a quick delivery time between France and Spain.
We remain at your service.
J
Rating: 1 out of 5
Not the right part and missing
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Response from Pieces Bateaux
Hello, Thank you for giving us more information. What is the problem you are encountering? We delivered the maintenance kit that you ordered for Yanmar 4JH2, 4JH3, 4JH4 engines. Remaining at your service. Best regards.
L
Rating: 2 out of 5
To date, I still have not received my order. Maybe today???
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Response from Pieces Bateaux
Hello, Your order of 15/12 was shipped on 16/12. Colissimo informs us that the package could not be delivered to you on 21/12 and that you chose to pick up the package at a postal point. Remaining at your service.
S
Rating: 2 out of 5
Before giving a review, it would be nice to receive the package !!!!
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Response from Pieces Bateaux
Hello,
Your order was shipped on 12/11.
The delivery unfortunately took longer than normal.
It was delivered to the pickup point on 18/11.
You picked up your order on 20/11.
Remaining at your service.
Best regards.
Your order was shipped on 12/11.
The delivery unfortunately took longer than normal.
It was delivered to the pickup point on 18/11.
You picked up your order on 20/11.
Remaining at your service.
Best regards.
M
Rating: 1 out of 5
Too long damaged parts
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Response from Pieces Bateaux
Hello,
Your order was shipped on 1/10. Due to a problem with the carrier, it was returned to us on 3/10 and we immediately reshipped it to you.
You received the part on 5/10.
We do not understand why this part is damaged, please send us photos so we can take your complaint into account.
Best regards.
Your order was shipped on 1/10. Due to a problem with the carrier, it was returned to us on 3/10 and we immediately reshipped it to you.
You received the part on 5/10.
We do not understand why this part is damaged, please send us photos so we can take your complaint into account.
Best regards.
M
Rating: 1 out of 5
I still haven't received my order
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Response from Pieces Bateaux
Hello,
Your order was shipped on 1/10. We are opening a claim with Colissimo.
We will keep you informed as soon as we have a response.
Best regards.
Your order was shipped on 1/10. We are opening a claim with Colissimo.
We will keep you informed as soon as we have a response.
Best regards.
R
Rating: 2 out of 5
I waited 3 weeks for the ordered part and it arrived incomplete.
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C
Rating: 2 out of 5
The engine reservoir cap ordered does not have the correct diameter for my engine. Disappointment. I have the correct reference for my engine...
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Response from Pieces Bateaux
Hello, We have not received any information from you with the serial number of your engine. It is not possible to search for references on our site with the engine serial number. Please provide us with the model and serial number of your engine and we will provide you with the correct reference for the cap you need. Remaining at your service, Best regards.
S
Rating: 1 out of 5
ordered item does not match the one received
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V
Rating: 2 out of 5
I did not receive the order, the relay point has no package.
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R
Rating: 1 out of 5
Order took a long time to arrive and once the parts were received the most important part was broken... I hope to at least have a good responsiveness from piecesbateaux.com
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A
Rating: 1 out of 5
Hello. I received my order after at least 15 days. The box was opened. A part is missing from the box. And..
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A
Rating: 2 out of 5
Delivery too long
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A
Rating: 1 out of 5
very very very long order to arrive, very disappointed
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Response from Pieces Bateaux
Hello,
We regret that you were not satisfied with your order.
Your order from Saturday, April 6 was processed on Monday, April 8.
However, the seal you ordered required a supply delay.
Your order was shipped as soon as all references were received.
We remain at your service.
Best regards.
We regret that you were not satisfied with your order.
Your order from Saturday, April 6 was processed on Monday, April 8.
However, the seal you ordered required a supply delay.
Your order was shipped as soon as all references were received.
We remain at your service.
Best regards.
A
Rating: 1 out of 5
Too long to deliver more than 1 month
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Response from Pieces Bateaux
Hello,
We regret that you were not satisfied with your order.
Your order from Saturday, March 23 was processed on Monday, March 25.
The water pump kit ordered was not available at the time of your order.
We kept you informed of the manufacturer's delay.
Your order was shipped as soon as we received the kit, namely on April 17.
It is still positive to have been able to provide you with a complete water pump kit for an engine from 1984, as most parts have been removed from manufacturers' programs.
We remain at your service.
Best regards.
We regret that you were not satisfied with your order.
Your order from Saturday, March 23 was processed on Monday, March 25.
The water pump kit ordered was not available at the time of your order.
We kept you informed of the manufacturer's delay.
Your order was shipped as soon as we received the kit, namely on April 17.
It is still positive to have been able to provide you with a complete water pump kit for an engine from 1984, as most parts have been removed from manufacturers' programs.
We remain at your service.
Best regards.
A
Rating: 1 out of 5
I was supposed to be delivered on Friday the 19th following an email and I was delivered on Saturday the 20th in the morning without a word to warn me, a day wasted waiting for nothing, very unhappy
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Response from Pieces Bateaux
Hello,
We regret that you were not satisfied.
We never communicate a delivery date, only the shipping date, as we do not control the delivery times and the uncertainties of transport.
Your order was shipped on April 17.
90% of orders are delivered within 48 hours, but it happens that carriers experience disruptions.
We remain at your service.
We regret that you were not satisfied.
We never communicate a delivery date, only the shipping date, as we do not control the delivery times and the uncertainties of transport.
Your order was shipped on April 17.
90% of orders are delivered within 48 hours, but it happens that carriers experience disruptions.
We remain at your service.
A
Rating: 2 out of 5
correct delivery well packaged, the case is far from worth the price asked for the plastic hardware very sensitive breaks easily, the cables do not correspond to the motors on the kit, yet sold by them, and finally the ordered items are not taken back if they do not correspond to what you need I am very disappointed with this order.
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Response from Pieces Bateaux
Hello,
We are sorry that you were not satisfied with your order.
Regarding the quality of the case, we have never had negative feedback on this product.
It remains a low-cost control case, all other cases are 2 to 3 times more expensive.
But we take your remark into consideration, it is true that in general products are getting more and more expensive.
Regarding the cables, we do not understand the problem. You ordered Mercury 600A cables which means first generation.
These cables are perfectly compatible with this case, and on the motor side they are compatible with all Mercury motors requiring this type of cables. Perhaps you have a motor requiring cables with threaded ends. In that case, if you still have the original boxes of the cables, please contact us for an exchange.
Remaining at your service.
Best regards.
We are sorry that you were not satisfied with your order.
Regarding the quality of the case, we have never had negative feedback on this product.
It remains a low-cost control case, all other cases are 2 to 3 times more expensive.
But we take your remark into consideration, it is true that in general products are getting more and more expensive.
Regarding the cables, we do not understand the problem. You ordered Mercury 600A cables which means first generation.
These cables are perfectly compatible with this case, and on the motor side they are compatible with all Mercury motors requiring this type of cables. Perhaps you have a motor requiring cables with threaded ends. In that case, if you still have the original boxes of the cables, please contact us for an exchange.
Remaining at your service.
Best regards.
A
Rating: 2 out of 5
Delivery time much too long.
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A
Rating: 1 out of 5
I waited for the delivery of the part for a morning. I would like to know who is responsible? Three hours wasted is unacceptable
Best regards
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Best regards
Response from Pieces Bateaux
Hello;
Your package shipped on 01/03 by Colissimo.
It was announced for delivery on 05/03 but the delivery was delayed.
The package was finally delivered on 06/03.
We apologize for this delay beyond our control.
Best regards.
Your package shipped on 01/03 by Colissimo.
It was announced for delivery on 05/03 but the delivery was delayed.
The package was finally delivered on 06/03.
We apologize for this delay beyond our control.
Best regards.