The online store excels in delivering products that meet customer expectations, as many orders arrive precisely as requested and are compliant with specifications. Customers highlight the comprehensive manuals that accompany their purchases, adding value to the items received. Fast delivery is a recurring theme, with numerous reviews mentioning efficient shipping that often takes less than three days, ensuring timely receipt of goods.
I ordered a seal on February 9
As I had to leave for abroad and the package had not yet shipped by the 15th, I asked why... the package miraculously shipped the next day... but too late to retrieve it.. and with a signature which means I don't know if it's in the mailbox or went back to the sender... I am furious!!!
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Response from Pieces Bateaux
Hello,
We are sorry that you were not satisfied with your order.
But we would like to clarify the following. The seal you ordered had a supply delay of 10 days as specified on the product sheet.
You placed the order on February 9. We ordered the seal from the manufacturer on the same day.
We received the seal on February 16 and shipped it the same day.
Even if this delay did not meet your needs, it is in accordance with the indications on our site.
Best regards.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/01/2024
Package not delivered on time, and I ordered a Mercury water pump kit and not Tohatsu, the kit is adaptable and not original!
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Response from Pieces Bateaux
Hello,
You received a TOHATSU water pump kit because the MERCURY water pump kit was not available. It is not an adaptable kit as you indicate but indeed an original part. In case you may not know, your engine is manufactured by TOHATSU. These are the same parts 100% coming from the same factory. Only the label on the product is different.
Remaining at your service,
Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/12/2023
I don't know what to say!!!
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Response from Pieces Bateaux
We remain at your service to find solutions.
Best regards.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/01/2024
Compliant with the order, however the shipping costs are very high for an order over 100 €
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Response from Pieces Bateaux
Hello,
Shipping costs are calculated based on the weight and volume of the items.
You ordered a fuel tank which is a relatively large part.
Today, transportation costs are increasing and to maintain the quality of our services, we do charge all transportation costs at cost price.
We remain at your service for any requests and wish you an excellent continuation.
Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/08/2023
I ordered a part on August 22, 2023.
At the time of my order, the delivery time was displayed as 15 days.
The payment was immediate.
And my part just arrived (on October 17, 2023).
Then I was explained that they have no stock on site and depend on the manufacturer and its availability.
But in this case, do not state delivered within 15 days....
I could not enjoy my boat at the end of the season because of this part on hold and this stockless sales policy.
I will never order from this site again.
And I regret having done so.
In short, AVOID ...
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Response from Pieces Bateaux
Hello,
We understand that you were not satisfied with the delay but are surprised by the content of your review. We have communicated several times with you regarding the delay of your order.
Indeed, the usual delay has been greatly exceeded by the manufacturer, but we are subject to the monopoly position of the manufacturers regarding original parts.
Isn't the main thing that we managed to obtain the part before it was discontinued? Because you know very well that parts for your engine are becoming increasingly difficult to source, knowing that Johnson-Evinrude has stopped the production of engines.
Best regards,
The Boat Parts Team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/08/2023
Preparation time too long and shipping costs really excessive.
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Response from Pieces Bateaux
Hello,
Your order of 22/8 was shipped on 24/8.
It was specified on our site a supply delay of 3 days from the order reference (not in stock). The processing time of your order is compliant.
Regarding shipping costs, these are clearly displayed on our site. It should be noted that shipping costs are becoming more and more expensive, and we are not more expensive than another merchant.
We remain at your service.
Best regards.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/08/2023
I had an advisor on the phone for a distributor cable, I placed an order, and one of the ends does not match. Very disappointed.....
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Response from Pieces Bateaux
Hello,
We do not understand the problem. You contacted us to order a distributor and a hose for your engine. The recommended parts match your engine. But you only ordered the hose and not the distributor.
If you use the hose with another distributor, it may not fit.
But we are not responsible for that.
You can contact us to see if it is possible to replace the fitting so that you can use the hose.
Best regards,
The Boat Parts Team.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/08/2023
I have been waiting for my delivery since August 2.
No news
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Response from Pieces Bateaux
Your order was shipped on 14/8.
The carrier contacted you on 18/8 and you provided your instructions.
The package is on its way for delivery.
Best regards.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 31/07/2023
this part is not worth the price and far from it!!!!!
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Response from Pieces Bateaux
Hello,
You ordered an original part knowing the price.
Original manufacturer parts are unfortunately always more expensive.
We take your comment into account to try to find another more competitive replacement product.
Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/08/2023
Totally unsatisfactory delivery system.
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Response from Pieces Bateaux
Hello, your order from 1/8 afternoon was shipped on 2/8. We did everything necessary to ship your order as quickly as possible. Here is the information we have: On 4/8 the carrier was unable to deliver to the chosen pickup point. On 7/8 the pickup point refused the package. On 10/8 the package was redelivered to a pickup point. You picked up the package on 11/8. It seems there was a problem with the pickup point. We will ask the carrier for more information. Best regards.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/08/2023
The part arrived incomplete and therefore unusable in its state. The response from the site, "I inform the supplier" Since it is American, we are not likely to get a response soon.
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Response from Pieces Bateaux
We exchanged emails with you. You indicated that a rubber o-ring was missing and that you managed to fix it. We informed you that we will contact the manufacturer to inform them of the problem. We will send you a rubber o-ring.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/07/2023
I was given a link for the ordered part results, I am missing some parts knowing that it was well notified kit on the site, I hope they will do what is necessary because at that price it is shameful to see that.
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Response from Pieces Bateaux
Please clarify the problem. You ordered a parts kit that is delivered in a sealed package by the manufacturer. Upon opening, you notice that some parts are missing. We informed you that we will file a complaint with the manufacturer. It can happen that products are non-compliant. Thank you for moderating your remarks.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/07/2023
The part sent does not correspond
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Response from Pieces Bateaux
Hello,
Can you explain the problem to us?
You ordered the thermostat 14586.
If you have indeed received the thermostat 14586, it is not a delivery issue but a reference choice issue.
In this case, please provide us with all the information about your engine (brand, power, and serial number). We will then provide you with the reference of the thermostat corresponding to your engine.
Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/07/2023
delivery not compliant with the order and impossible to reach them
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A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/06/2023
I ordered original Mercruiser belts and received adaptable belts at the price of the originals as an unprofessional.
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Response from Pieces Bateaux
Hello,
We are surprised by your feedback.
We informed you on June 22 that due to a global cyber attack on Mercury, it was not possible for us to provide you with Mercury belts.
We offered you alternative belts that we sent to you on June 26. You were free to refuse our proposal but you accepted it. We would have refunded you then.
Mercury is not a manufacturer of belts, the products sent meet all the same quality criteria. Mercury services are now operational. If you wish to exchange or refund, you can return the belts in their original packaging.
Sincerely,
The Boat Parts Team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/06/2023
My order has already taken a lot of time to be processed, and out of 3 pieces I only received one. And the one received is not complete. I got the fitting but not the collar that was in the item description
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Response from Pieces Bateaux
Hello,
Your order from 11/6 was partially shipped on 16/6 with your agreement.
We informed you that 2 references were unavailable because Mercury is currently unable to deliver them. We asked if you wanted to keep them as a backorder or if you wanted to be refunded.
Regarding the Sierra fitting you received, it is not delivered with the collar. You are confusing it with the Mercury fitting which is unavailable.
Best regards.
The Boat Parts Team.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/06/2023
Long delay and product issues regarding the indicated dimensions
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Response from Pieces Bateaux
Hello,
We have accepted the return of the tarp that did not meet your needs.
The indicated dimensions correspond well to the product, but if your boat has a cabin or a central console, you need to either take a larger size tarp or choose a model designed for this type of boat.
Best regards.
The Boat Parts Team.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/04/2023
Delivery times too long which delayed the launch by more than 1 month. Impossible to contact the site to find out why. I eventually got the reason for the delay but I had to buy the anti fooling elsewhere.
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Response from Pieces Bateaux
Hello, We apologize for the delay in your order due to the unavailability of a Mercury part. Remaining at your service, The Boat Parts team.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/05/2023
Delivery too slow, part not received yet
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Response from Pieces Bateaux
Hello,
Your order was shipped on 26/5. Given the holiday, it was delivered on 31/5.
Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/05/2023
Delivery took more than ten days and was constantly postponed
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Response from Pieces Bateaux
Hello,
Your order from 9/5 was shipped on 10/5.
We are sorry that your delivery was delayed by the carrier.
We have requested an explanation from the carrier and will keep you informed of the response.
Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/03/2023
Hello, very disappointed to receive only one imitation Volvo part. On your site at the order, your exhaust elbow had the original Volvo number engraved 833583. When I received the ordered part, the number does not appear. Why? The ordered part is not the same as that on the site???
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Response from Pieces Bateaux
Hello, We are sorry that you misinterpreted the product sheet description. The part you ordered is clearly indicated as a distributor brand on our site. It is not specified at all that it was an original part, from Volvo brand. We confirm that it is 100% compatible with reference 833583. This part has been sold to many customers who were completely satisfied with this product. Remaining at your service, Best regards, The Pièces Bateaux team.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/02/2023
Not at all counting, way too long practically 1 month for a spray can, it's okay I won't order from them again, best regards
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Response from Pieces Bateaux
Hello,
We sincerely apologize for the delay of your order from February 13 shipped on March 7, but it is becoming increasingly difficult to obtain original BRP parts.
We are dependent on the manufacturers' timelines and this can be very complicated for certain references, particularly with BRP. The only positive point is that we can still order original parts as more and more references are simply removed from the after-sales program.
We remain at your service,
Best regards,
The Boat Parts Team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/02/2023
AWFUL 10 days after placing my order still in preparation, 10 DAYS!!!!! You really must not be in a hurry. Goodbye boat parts, forever!!!
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Response from Pieces Bateaux
Hello,
Your order was shipped on 28/2. The parts you ordered had a supply delay as was specified on the site.
We regret that you were not satisfied with your experience.
We remain at your service,
Best regards,
The Boat Parts Team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/02/2023
No response from customer service
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Response from Pieces Bateaux
Hello,
You placed an order on 05/02.
Your order was shipped on 07/02 and delivered to a pickup point on 09/02.
You contacted us because the maintenance kit was delivered with Sierra Premium oil instead of Quicksilver. Please note that Quicksilver is currently out of stock on this oil until April.
Sierra oil is of 100% quality equivalent to Quicksilver, which is why we automatically make the replacement.
We offered to make an exchange (last email on 14/02) and we did not receive a response from you.
We remain at your service,
Best regards,
The Boat Parts Team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/12/2022
Paid 18 euros for a part that was supposed to arrive in 48 hours and took 4 weeks to arrive... what a disappointment and no one, neither email nor letter to warn that there would be a delay before paying BUT once paid...... 4 WEEKS while everything was disassembled for a 8 euro part including tax
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Response from Pieces Bateaux
Hello,
We are sorry that you were not satisfied with the processing time of your order, but it was processed normally.
We have displayed on our site since December 12 that no orders would be processed after December 16 and that our services would resume from January 3.
You placed your order on December 18. This information was also sent to you with the automatic confirmation of your order. We therefore processed your order on January 3 as planned. It was indicated on our site that the supply time for the part was 5 days.
Your order was shipped on January 10.
Best regards,
The Pièces Bateaux team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/09/2022
3 months to receive the package
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Response from Pieces Bateaux
Hello,
You ordered a Mercury manual that was not available. We regularly kept you informed of the availability delay and you wished to maintain your order despite several successive delays.
We sent you the digital version of this manual so that you could have all the information you needed. We regret that you were not satisfied.
Best regards,
The Boat Parts Team.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/11/2022
Ordered on 11/17/22 received on 12/01/22, too long delays and excessive price for two seals and shipping costs of 7 euros.
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Response from Pieces Bateaux
Hello,
The seals you ordered had a supply delay of 5 days. Currently, there are indeed some delays with manufacturers at the end of the year, and we received your seals in 10 days.
As for shipping costs, these are mentioned at the time of ordering. Transport costs are becoming increasingly expensive today and we are forced to charge them to our customers.
We are sorry that you were not satisfied.
Best regards,
The Boat Parts Team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/10/2022
My package was returned after the delivery person declared that I refused it!
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A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/10/2022
Very long delivery and I still haven't received all my order, so I can't put my boat into winter storage.
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Response from Pieces Bateaux
Hello,
We are sorry that some products were not available at the time of your order.
As of today, you are only missing the Mercury service manual.
We informed you that Mercury has postponed the deadline for this manual but we can send it to you in digital format if you wish.
Remaining at your service,
Best regards,
The Boat Parts Team.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/10/2022
After 5 weeks I managed to place an order and especially a multitude of payment attempts that were refused by CIC!!
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Response from Pieces Bateaux
Hello,
We are following up on your message. We are surprised by your opinion as we have not been in contact with you regarding any payment issue.
Payment checks are carried out by banking institutions.
Please do not hesitate to contact us if you encounter any difficulties so that we can assist you.
Best regards,
The Pièces Bateaux team.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/10/2022
The image showed a Volvo filter. I pay more than 20 euros for an original filter and I receive a copy sold for 9 euros at Norauto...
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Response from Pieces Bateaux
Hello,
The filter you ordered was not available and we sent you a 100% compatible filter. The price you paid for this filter is 13.50 EUR. We will refund you the price difference with the 9 EUR price you mentioned.
Best regards.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/09/2022
Online store with very high prices
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Response from Pieces Bateaux
Hello,
Following our previous discussions, the parts you ordered are at the prices displayed by the manufacturer. Our prices are not higher than elsewhere.
You placed the order knowingly. If you found cheaper elsewhere, you are free not to order from us.
It's deplorable to give a negative review like this on a company that does its best to satisfy its customers.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/05/2022
3 months for an order
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Response from Pieces Bateaux
Hello,
We do not understand your rating.
We informed you as soon as you placed your order that the delivery time for the ordered part would be long. We kept you regularly updated with information received from the manufacturer. We offered you the cancellation and refund of your order, but you wished to maintain your order. This part was not available anywhere and therefore required patience. We understand that the wait was long, but there was no other solution and we are not responsible for it. The products from this supplier are in high demand worldwide.
Best regards,
The Pièces Bateaux team.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/09/2022
Note that the customer service and sales service are very responsive, however on an order of 3 items, one reference did not match the photo on the site (return at my expense for a refund) and one missing item.
Too bad.
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Response from Pieces Bateaux
Hello,
We are sorry regarding the missing item that was overlooked. The necessary steps have been taken to resend it to you as soon as possible.
As for the item whose photo did not match, unfortunately, it is a change from the manufacturer who is no longer able to provide the complete pump and instead delivers a repair kit with the cover.
Remaining at your service,
Best regards,
The Pièces Bateaux team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/08/2022
Bad, I am still waiting for my parts
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Response from Pieces Bateaux
Hello,
Your order was shipped on 9/9.
DPD informs us that the package was delivered on 14/9 to the relay point you chose.
It is therefore available.
Best regards,
The Boat Parts Team.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/08/2022
Not very happy with the part itself as none of my classic ratchet key squares fit that of the part.
Maybe an adapter is needed, but this was not specified.
Otherwise, order received quickly
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Response from Pieces Bateaux
Hello,
We are sorry that this item does not meet your satisfaction
And we are surprised by your message as this is a MERCURY original tool.
We sell about thirty parts each season and we have never had a return.
There is no adapter for this tool.
As for filter keys, a 3/8 square must be used.
You can return the item and you will be refunded.
Remaining at your service,
Best regards,
The Boat Parts Team.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/09/2022
very expensive, incomplete order = wasting time. No excuse! Positive - fast delivery and promise of restocking....
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Response from Pieces Bateaux
Hello,
We would like to respond to your review.
You ordered a buoy support BU500102.
You indicate that the order is incomplete. The buoy support ordered was missing the reversing light support. This had not been installed by the supplier. As soon as you informed us of the problem, we took the necessary steps to have a support sent to you as soon as possible.
Best regards,
The Boat Parts Team.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/08/2022
Hello, simply the part received does not exactly match the one ordered (lack of threading making it impossible to fix).
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/07/2022
No right to express dissatisfaction, it's refused, so I remain abstinent.
Easy to refuse and not acknowledge these faults.
Thank you for stopping the emails.
Best regards
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A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/07/2022
I would have liked to know the delivery time. Non-stocked parts. Too bad
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