The online store excels in delivering products that meet customer expectations, as many orders arrive precisely as requested and are compliant with specifications. Customers highlight the comprehensive manuals that accompany their purchases, adding value to the items received. Fast delivery is a recurring theme, with numerous reviews mentioning efficient shipping that often takes less than three days, ensuring timely receipt of goods.
Defective part, still waiting for a response to my message regarding the return process.
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Response from Pieces Bateaux
Hello,
An action with the supplier is in progress for the replacement of your part.
Our sales service will keep you informed.
Best regards,
The Boat Parts Team.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/07/2022
Oil filter offered on the site for a Mercruiser 4.3L does not match the original model.
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Response from Pieces Bateaux
Hello, The oil filter you ordered does correspond to a Mercruiser 4.3L. However, there is a filter with a thread of 13/16" x 16NPT and another filter with a thread of M18x1.5. This engine has been manufactured for many years, so several part references are possible. If you have any doubts, just contact us with your engine's serial number and we will confirm the correct part reference. Remaining at your service, Best regards, The Boat Parts Team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/06/2022
I ordered on June 1st and today is June 14th: I find the delays too long considering we are neighboring countries!
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Response from Pieces Bateaux
Hello,
We are sorry for the delay in delivering your order.
The delays between countries are sometimes random and we are affected by it.
We hope your order will bring you satisfaction.
Best regards,
The Pièces Bateaux team.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/05/2022
The deadlines are very random. They indicate three days on their site when they know very well that it takes several weeks.
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Response from Pieces Bateaux
Hello,
Some products currently have quite long delays. We have communicated with you about the availability of the parts of your order and offered you a partial shipment or a cancellation.
We remain at your service.
Best regards,
The Boat Parts Team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/05/2022
Part sent to the wrong address for the second time despite a first complaint...
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Response from Pieces Bateaux
Hello,
We fully understand that you are not satisfied but we are not responsible for this unfortunate situation.
We have filed a complaint with Colissimo because we do not understand what happened. Your orders had indeed been shipped to the correct address. We will get back to you as soon as we have an explanation.
Best regards,
The Boat Parts Team.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/04/2022
Order blocked with the carrier for 3 days for a strange reason. According to them, the site no longer works with the chosen pickup relay. More troublesome, product ordered of very poor quality (outboard motor circuit breaker).
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Response from Pieces Bateaux
Hello, following your message we contacted the carrier because the list of pickup points is not managed at our level but by a national network. We were informed that the package could not be delivered to the initial pickup point because it was unavailable. It is possible that some relays are in the process of ceasing activity or are under contract termination but still appear on the list, as there is a processing and update delay. A notice of suffering has been sent to the relay unit to schedule a new delivery to another available pickup point. The package was therefore delivered on 03/05. Regarding the quality of the product you mentioned, we are surprised as we have never received any negative feedback on this part. Remaining at your service, best regards, The Boat Parts Team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/04/2022
After receiving my order, I noticed that something was missing or it was added, but it was not the original parts for the engine that were supposed to arrive, so I managed to find other used parts and not the 9 that I received, so I was missing a gasket and a spring, so I will never order from you again, thank you.
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Response from Pieces Bateaux
Hello,
We are contacting you following the receipt of your order.
We are surprised that you left a negative review without contacting us beforehand. Because we always seek to find solutions in case of a problem.
In your review, you indicate that the received parts are not original.
This is correct and it was clearly stated on our site as all items are listed with their brand. These thermostat kits do not exist as such in original.
You also indicate that you were missing parts.
After verification, all the parts you ordered were indeed shipped.
If you were missing something, or if a part was not suitable, you should not hesitate to contact us and send us photos.
We remain at your service if you need us.
Best regards,
The Pièces Bateaux team
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/04/2022
Part ordered on 10/04, received on 22/04.
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Response from Pieces Bateaux
Hello, Your order was processed on 11/4 with a supply of the part from the manufacturer. Due to the Easter weekend and public holidays in Alsace, your order could only be shipped on 19/4. We apologize for the inconvenience. Best regards, The Pièces Bateaux team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/03/2022
I have not received my package...
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Response from Pieces Bateaux
Hello,
Your package was shipped on April 1st.
Colissimo indicates that they tried to deliver the package to you on April 6th without success.
A new delivery was organized on April 7th also without success.
Colissimo indicates that the package is now available at your pickup point.
Best regards,
The Pièces Bateaux team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/03/2022
Despite a phone call to be sure of the compatibility of the parts. Confirmed by your technician, the parts are not compliant. Very disappointed
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Response from Pieces Bateaux
Hello,
Can you tell us more about the problem you are experiencing? We are always listening to our customers to find solutions.
Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/02/2022
First order and very disappointed, I ordered two seals, one for the seawater pump and the other for the bearing seal, neither of them is suitable for seawater, they are really not worth their price.
Moreover, regarding the shipping costs for a weight of 190g, my order could have been shipped by post to my mailbox instead of going to a relay point.
And to conclude, the merchant does not have stock, I received my order eight days later..
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Response from Pieces Bateaux
Sir,
We do not understand your opinion.
First of all, all our suppliers are professionals in the boating industry.
The seals we provided you are compliant with manufacturer standards and perfectly suited for marine use.
Thousands of seals are supplied by this supplier for marine use.
On what technical basis can you assert that they are not suitable?
If they do not meet your expectations, you can always return the seals to us and they will be refunded.
Regarding the delay, it was specified on each product sheet on our site that the supply time for these references is 5 days. Therefore, the processing time of your order is perfectly compliant.
Finally, regarding the pickup point, you yourself chose this option.
You could have chosen home delivery.
Your rating seems completely unjustified to us.
Best regards,
The Pièces Bateaux team.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/01/2022
Delivery times not respected and no news if you do not contact them! The crisis has a good excuse.
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Response from Pieces Bateaux
Hello, We are following up on your review. We are sorry that the delay did not meet your expectations but would like to provide you with some clarifications. We informed you on 01/18 of the availability of the reference in our premises during the week of 01/24 to 01/28. We finally received the part on 02/02 and it was sent to you the same day. Regarding original parts, manufacturers communicate very poorly about delays. If the part is delayed we are not informed. Concerning Johnson-Evinrude parts, it is already positive to still be able to obtain parts, as these will gradually be removed since the manufacturer has stopped producing engines. Remaining at your service, Best regards, The Boat Parts Team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/01/2022
Should have been delivered Saturday, today is Monday and still not here.
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Response from Pieces Bateaux
Hello,
Your order was shipped on Thursday, January 13th.
In the vast majority of cases, Colissimo delivers within 48 hours.
You could indeed have been delivered on Saturday, January 15th.
But the 48-hour timeframe is unfortunately not guaranteed.
We are sorry that the delivery took longer than expected.
Best regards,
The Pièces Bateaux team.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/11/2021
Long delivery time
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Response from Pieces Bateaux
Hello, Considering the public holiday on November 11, your gasket was ordered from Mercury on 12/11. We received it on 15/11 and shipped it the same day. You received it on 17/11. We are on a normal order timeline, especially during the current period where many parts are unavailable. Best regards, The Boat Parts Team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/11/2021
DELIVERY TIME TOO LONG, ALSO I WAS NOT DELIVERED AT HOME THE CARRIER DID NOT PASS
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Response from Pieces Bateaux
Hello,
We are sorry that you were not satisfied with your ordering experience.
Please note that the delays on original parts can sometimes be very long and we are dependent on the manufacturers. Some references are not even stocked in Europe and come directly from the country of origin.
Regarding the delivery, we contacted the carrier who informed us: "The recipient being absent and unreachable on 24.11, the package was delivered to a relay point due to the new procedure"
Remaining at your service,
Best regards, the Pièces Bateaux team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/10/2021
Part marked in stock or in stock but at the manufacturer so delivery time one week
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Response from Pieces Bateaux
Hello,
There are more than 60 references of contact keys at Mercury.
We keep the most common in stock, and some need to be ordered.
You placed the order on 8/10 and it was shipped on 14/10.
Considering the weekend, the delay seems acceptable.
Best regards,
The Boat Parts Team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/09/2021
I never received my order.
And no one contacts us to remedy this problem.
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Response from Pieces Bateaux
Hello,
Your order from September 29 was shipped on October 1.
An email is automatically sent to each customer with the tracking link for their parcel.
It is not possible for us to track all customer parcels.
After researching with DPD, your parcel was declared lost by their delivery services.
We have reordered a new part from Mercury, which will be shipped to you as soon as possible.
We remain at your complete disposal.
Best regards.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/09/2021
GOOD EVENING
I RECEIVED THE PACKAGE BUT THE GLUE IS NOT LIQUID IT'S MORE OF A GEL
GLUING NOT SUCCESSFUL.
LOGICALLY ORDERED SUPER MARINE VINYCOL GLUE 1520 M2 (THIS ONE IS WELL LIQUID)
DISAPPOINTED FOR A FIRST ORDER.
I COUNT ON YOU TO DO WHAT IS NECESSARY
BEST REGARDS.
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Response from Pieces Bateaux
Hello,
We are following up on your review of the product you received. We are surprised by your comment as we have never had any negative feedback on this product. On the contrary, we only have positive feedback.
Please note that we offer 2 products but in reality, it is just one and the same product but under different packaging. The 2 products are manufactured by the same manufacturer. We have 2 different suppliers because these references are not always available.
We contacted the manufacturer who indicated that the texture of the glue may differ depending on the application conditions (ambient temperature), or if the mixing of the 2 components is not done properly.
Remaining at your disposal,
Best regards,
The Pièces Bateaux team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/08/2021
Order placed on 11/08 on 21/08 still no news I call many times obviously no one answers. I send an email and there I am informed that my part is not available while it is on the site! No email to inform me that the order would be delayed or anything ... in fact they take orders without being sure they can fulfill them. After 12 days I canceled and requested a refund. They are not ready to see me again.
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Response from Pieces Bateaux
We had several exchanges by email with you regarding the follow-up of your order. 1 joint out of the 2 ordered has indeed been shipped and the remainder has been refunded. We are surprised by the content of your remarks. Your comment does not deserve a response from us.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/07/2021
Hello delay too long for gas refill
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Response from Pieces Bateaux
Hello,
You did not order a gas refill from us.
Your order concerns a water pump body tube.
It was shipped 5 days after your order, as we had to order the part from our supplier, in accordance with what we displayed on our site.
Best regards,
The Boat Parts Team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/07/2021
Very bad transport service, definitely not recommended to your acquaintances
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Response from Pieces Bateaux
Hello,
We inform you that we have filed a complaint with DPD and will get back to you when we have a response regarding the delivery delay.
Best regards,
The Pièces Bateaux team.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/06/2021
I ordered a part for Mercury on June 16 and received it on July 1, too slow
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Response from Pieces Bateaux
Hello,
As this is an original technical part, we are dependent on the manufacturers' deadlines.
Your order has been processed as quickly as possible, but Mercury is currently very delayed on delivery times.
Remaining at your service,
Best regards,
The Boat Parts Team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/06/2021
Very disappointed with our table, the compass rose in decor disappears with a sponge wipe, when I bought it this logo pleased me which motivated my order. So I find myself after 1 day with a white plate
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Response from Pieces Bateaux
Hello,
Following our exchanges, we have informed our supplier of your problem and we will get back to you as soon as possible.
Best regards,
The Boat Parts Team.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/06/2021
The packaging clearly leaves something to be desired, found the box opened by the handle of the ordered extinguisher. Used to online orders, the purchases were not protected at all. Too bad otherwise price and fast delivery, with good packaging 4-5 stars....
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Response from Pieces Bateaux
Hello,
We sincerely thank you for your feedback.
The opinion of our customers is very important for us to improve the quality of our service.
Remaining at your disposal,
Best regards,
The Boat Parts Team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/05/2021
2 messages sent and no response from them, delivery date not respected without any sign (too bad because satisfied with my first purchase)
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Response from Pieces Bateaux
Sir,
We do not understand your message.
You placed an order on 20/5.
Your order was shipped on 21/5.
Difficult to be more responsive. The deadline is perfectly respected.
You picked up your order on 26/5 at the relay point you chose.
Best regards,
The Pièces Bateaux team.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/06/2021
Lie about availability
Part not in stock even though marked in stock on the site.
1 week before a package is sent.
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Response from Pieces Bateaux
Sir,
You placed an order on Sunday 30/5.
Your order was shipped on Friday 4/6.
The parts you ordered are usually in stock, but a temporary out-of-stock situation is possible. The shipping time for your order is not abnormal.
Best wishes.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/05/2021
Order placed at the beginning of April for a product indicated in stock. At the end of May I still have not received the pump. After several requests for information where I am told 15 days of additional delay each time, I am still waiting. No commercial gesture or proposal for an equivalent product, just a refund proposal. I remind you that it has been 8 weeks of waiting so I am not satisfied, nor with the responses provided.
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Response from Pieces Bateaux
Hello,
We regret that you were not satisfied.
Your order was shipped on 21/5 and you received it on 25/5.
Throughout the processing of your order, you were informed of the status and tracking we provide.
We offered you a refund because it is our standard procedure as soon as a product is not available.
Please note that all manufacturers and suppliers in the nautical sector are currently impacted by significant delivery delays, related to the Covid crisis and a very high demand during the second quarter of 2021.
Best regards,
The Pièces Bateaux team.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/05/2021
I placed my order on 4/5/2021 on the site, the parts were available and in the end, I did not receive them but received the parts on 17/05/2021
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Response from Pieces Bateaux
Hello,
We are sorry that you were not satisfied with the delivery time of your order.
However, we would like to inform you that it was not specified on our site that the gasket kit you ordered was available in stock. On the contrary, a availability time was specified. We ordered the gaskets from Yamaha and are dependent on their timeline.
Best regards,
The P e8ces Bateaux team
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/05/2021
Conforms to the order but a bit long and had to follow up often.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/05/2021
Total lack of respect for the customer. Only one accessible message: 'order in preparation'................
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Response from Pieces Bateaux
Hello, We do not understand your message. Your order was shipped on May 11 and you received an email informing you that it was shipped with the tracking number and the carrier's link for tracking. The status of your order is also accessible from your customer account. After verification, we see that your package has not yet been delivered to this day. We will file a complaint with the carrier as this excessively long delay is not normal. Despite the holiday, your package should have been delivered to you. We will get back to you quickly as soon as we have information on the status of your package. Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/04/2021
A part was missing in the package. Lost day of leave because repair 80 km away impossible.
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Response from Pieces Bateaux
Sir, We shipped your order on 26/4 and you received it on 29/4. You informed us that a part was missing on 29/4 and we shipped it to you the same day. You received the missing part on 30/4. Human error. It is difficult to be more responsive. Best regards, The Boat Parts team.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/04/2021
After 1 week of waiting I call to know where my order is
Surprise no delay part out of stock at the supplier too bad the info didn't reach me sooner
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Response from Pieces Bateaux
Sir,
I think you are mistaken.
You placed your order on Friday 16/4.
Your order was shipped on Monday 19/4.
Faster than that was impossible.
Best regards,
The Pièces Bateaux team.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/03/2021
The parts arrived well but do not correspond to my boat
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Response from Pieces Bateaux
Hello,
We are contacting you following your review.
We are surprised because you did not contact us.
The products we shipped to you perfectly match those you ordered, and the description on our site.
If they do not suit you, you can return them in their original packaging, and you will be refunded upon receipt.
Best regards,
Thomas.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/12/2020
Delay too long / parts do not match
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Response from Pieces Bateaux
Hello,
The opinion of our customers is very important to our company.
We put all our energy into satisfying all our customers.
Regarding your order, it was shipped in 2 parts because we informed you that some items were temporarily unavailable from the manufacturers. We shipped the first part of your order on 17/12/20 and the balance on 13/01/21. You could have canceled all or part of your order if the delays did not suit you.
Regarding your comment about the parts that would not fit, you never contacted us for a return request. Please contact us to explain the problem in more detail and we will find a solution.
Best regards,
The Boat Parts Team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/11/2020
After ordering my parts, I received them more than 3 weeks later? Just for drain plugs for the lower unit and engine for 5 HP motors. Don't be in a hurry and especially if they had given me their delivery time I wouldn't have ordered from them.
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Response from Pieces Bateaux
Hello,
Our customers' feedback is very important to us, in order to continuously improve our services.
You placed your order on 27/11. Due to a stock shortage of the cap at Honda, we could only ship your order on 10/12. But that does not explain the delay.
You are located in Switzerland, and in the current health context, the transport of parcels coming from France is disrupted.
Remaining at your service,
Best regards,
The Pieces Bateaux team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/10/2020
Soon two months and I still have not received my order
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Response from Pieces Bateaux
Hello,
We are sorry that you were not satisfied with your ordering experience.
Your order was shipped on November 30 and you received it on December 7.
The supply delay was indeed very long, but the parts were not available from the manufacturer. We kept you regularly informed of the progress of the delay.
No other dealer could have offered you these parts faster, as they were not available.
We remain at your disposal,
Best regards,
The Pieces Bateaux team.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/11/2020
Very long delivery
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/11/2020
delivery problem in several times, and long wait for packages
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Response from Pieces Bateaux
Hello,
Part of the parts you ordered comes directly from the Mercury stock in Belgium which explains the various deliveries.
With the current crisis, shipping times have unfortunately been extended, as carriers are overwhelmed
We hope to count you among our loyal customers.
Best regards,
The Boat Parts team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/10/2020
Non-functional parts...
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Response from Pieces Bateaux
Hello,
You contacted us on 27/10 informing us of a problem.
We replied on 28/10 but have not heard back from you.
For us, the problem was resolved.
We remain at your disposal if needed.
Best regards,
The Pièces Bateaux team
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/09/2020
Hello,
I am quite disappointed with the delivery service!
I ordered two filters, the first arrived in a small box completely torn apart and the second in a white bag without bubble wrap.
I find that a bit inadequate given the fragility of these parts.
Best regards.
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Response from Pieces Bateaux
Hello,
We are sorry that you were not satisfied with our service.
We take your feedback into consideration to further improve our service quality.
We wish you all the best.
Best regards,
The Pièces Bateaux team.
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