The online store excels in delivering products that meet customer expectations, as many orders arrive precisely as requested and are compliant with specifications. Customers highlight the comprehensive manuals that accompany their purchases, adding value to the items received. Fast delivery is a recurring theme, with numerous reviews mentioning efficient shipping that often takes less than three days, ensuring timely receipt of goods.
Hello, I have received my order but the problem is that the sealing O-ring of the piston rod is not the correct diameter, while the kit is intended for all engines from 35hp to 115hp, mine is a 75hp from 1996. They should specify the year of the engines because there is no return of parts yet the package is not opened.
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Response from Pieces Bateaux
Sir,
It is very difficult to have exhaustive descriptions of the parts.
Regarding Mercury parts, the year is not the criterion that validates the compatibility of a part. Only the engine serial number allows for verification.
Our technical service is available to our customers for any reference verification and responds very quickly.
Best regards,
The Boat Parts Team.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/08/2020
Very well packaged, delivery time too long while the product was normally in stock
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Response from Pieces Bateaux
Sir,
You placed your order on Saturday 21/8. Your order was processed on Monday 23/8.
You received your product on Saturday 28/8, which is within 5 working days.
It happens that some products that are usually available are temporarily out of stock.
We are sorry that this delay did not suit you and we do our best throughout the year to have the shortest delays possible.
Best regards,
The Boat Parts Team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/08/2020
Non-compliant part, sent an email to report it, no response!
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Response from Pieces Bateaux
Sir,
You contacted us on 15/8 and we replied on 17/8.
Since then, we have had no news from you.
We are at your disposal,
Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/06/2020
Packaging too weak for the weight of 30 kg. See my email sent to commandes@...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/06/2020
Damaged box. Missing parts. See my email sent to commandes@....
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/04/2020
I ordered a hatch (equipment door) but once installed I found that it was not watertight. The only response from Pieces bateaux is to dismantle the hatch and return it for a refund. I would have preferred a replacement with a watertight model or the provision of a seal...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/05/2020
Hello, the tarp hooks I received do not match the photo in the catalog, a 6 mm elastic does not fit inside I cannot use them.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/12/2019
incomplete order
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/09/2019
Parts very poorly packaged and poorly protected also loosely dispatched in a box, this is not normal, plus packaging that does not match the content, too bad
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Response from Pieces Bateaux
Sir,
We thank you for your comment, the opinion of our customers is precious for improving the quality of our service on a daily basis.
In your case, we are sorry that the packaging did not meet your expectations. However, we are regularly praised by our customers for the quality of protection of our products. If you received the products in perfect condition, isn't that the main thing?
Regarding the packaging box, being in an eco-responsible approach, we reuse the boxes received from our suppliers when they are in good condition. Thus, it is possible that you received a box in the name of a motorist, but we believe it is more responsible to act this way than to throw these boxes away and reuse new ones.
We strive to do everything to satisfy you, once again presenting our apologies for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/08/2019
This is not the right cable, can you return it and receive the correct model?
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Response from Pieces Bateaux
Hello,
What is your problem?
Does the cable received not match the one you ordered?
Or does the reference you ordered not match your needs?
Please clarify your question so that we can assist you.
You can contact us by phone or email.
Best regards,
The Pièces Bateaux team.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/08/2019
Delivery too long
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Response from Pieces Bateaux
Hello,
We take into account all the opinions of our customers.
We regret that the delay did not suit you.
However, please note that it remains reasonable, knowing that you placed your order the day before a weekend, and that we had to source your part from the Mercury factory.
We ordered your part on 5/8 and we immediately reshipped it to you upon receipt on 8/8.
You received your order on 10/8, which is a delay of 1 week.
Best regards,
The Pieces Bateaux team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/06/2019
The order made by mistake does not correspond and also a problem reaching you by phone after about twenty attempts
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Response from Pieces Bateaux
Hello, After verification, it appears that there was a miscommunication regarding the part reference. We have found the reference you needed and it will be shipped to you soon. Thank you in advance for your trust in our company. Best regards, The Boat Parts Team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/06/2019
I regret to note that their business practices are more than questionable. The images provided as illustrations of the product do not correspond to what they actually deliver; if you order original parts, they deliver the white product version. (supposedly you did not specify). but at the price of the original! Then if you are not satisfied, they offer you a €5 voucher for your next purchase, this way they can get you a second time. Never again!!
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Response from Pieces Bateaux
Sir, We thank you for your comment, our customers' opinions are valuable for improving our service quality on a daily basis. In your case, we do not agree with your opinion. We are official MERCURY distributors and therefore always prioritize QUICKSILVER products. However, it happens that the factory has too long delays. To avoid penalizing our customers, we ship them a SIERRA product. Indeed, it may happen that we deliver, for example, SIERRA filters, but this is only for timing reasons. For your information, the price proposed for our QUICKSILVER products is based on the SIERRA price. Our customers are therefore winners and not losers as you think. We offered you a voucher because it seemed simpler to proceed this way. But we could have proceeded with an exchange. We strive to do everything to satisfy you, again presenting our apologies for the inconvenience caused. We remain at your service, Best regards, The Boat Parts Team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/06/2019
see below
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Response from Pieces Bateaux
Hello,
We are sincerely sorry for the problem you encountered.
Transport issues can happen. Did you take photos of the package in the condition you received it so that we can inform the carrier?
If the package seemed too damaged to you, it should have been refused.
We will contact you quickly to find out the missing parts and replace them for you.
Thank you for your understanding.
Best regards,
The Pièces Bateaux team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/04/2019
As of 21/05/2019, it has been a month since my engine has been opened and I am waiting for a very basic part (water pump), I have been sent the wrong model twice and I am accused of not having provided the engine numbers, which has been done several times. Anyway, Anaïs is responsive by email but in the end for not much and I advise you not to call the technical service, they just give you the runaround and ask you to send an email that the technician will not read.
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Response from Pieces Bateaux
Sir,
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
We are sincerely sorry for the difficulties you have encountered with our services.
We are now implementing actions to find the part you need.
We will analyze what has clearly not worked, so that your unfortunate experience does not happen again.
We hope that you will renew your trust in our company, as we work every day to satisfy our customers.
We again apologize for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/04/2019
Error in the order, 8 mm pipe delivered instead of 6 mm. It can happen, no problem. But not making the exchange right away, waiting several days before being able to receive the correct product.... too bad.
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Response from Pieces Bateaux
Sir, Thank you for your comment, our customers' feedback is valuable for improving our service quality on a daily basis. In your case, it was a packaging error at the factory during manufacturing with incorrect labeling at the factory. The error was not detectable unless opening the packaging of the item and measuring the diameter difference of 2mm. After internal checks, we immediately notified the defect to the factory. We proceeded to send the pipe of the correct diameter (8mm) in our best delays which took a total of a few additional days compared to your initial order. We strive to do everything to satisfy you, again presenting our apologies for the inconvenience caused. Best regards, The team at Boat Parts.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/04/2019
Very poor anodes very expensive and the fitting does not match reality even pdf for 90 hp mercury engine
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/03/2019
the description frankly suggests that it is a part of YAMAHA origin but that is not the case, it is from SERRA!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/03/2019
order arrived very quickly but does not correspond and head gasket bent and broken in the packaging.
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/02/2019
The part does not meet my expectations
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/01/2019
Packaging of the item torn. Fragile material. It broke during its first use. Not suitable for boat engines
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Response from Pieces Bateaux
Sir,
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In the case of your order, it is a spark plug wrench that we regularly sell. So far, customers who have purchased this item are satisfied. As it is a mechanical key, we do not understand how this material could break, especially since a spark plug must be screwed in by hand until it contacts, then use the key for a light torque (and without leverage)
In the case of a break during loosening, significant resistance is abnormal, and the use of a penetrating oil is recommended.
In any case, using the tool until its breakage (for the installation/removal of a spark plug) shows that something else is at play.
After checks, we have not received any feedback from you regarding this incident. We remain available. If you wish, we invite you to fill out the FORM present on our homepage of the site, to make a return request. We will then analyze your request.
We strive to do everything possible to satisfy you, again presenting our apologies for the inconvenience caused.
Sincerely,
The Boat Parts Team.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/12/2018
the product photo has nothing to do with what I received, my order was a folding table for a boat but I received a camping table.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/12/2018
I only received part of the order (a complete water pump kit). When I claimed the rest, they wanted to charge me for it, claiming it was included in the lot when it wasn't; Paypal resolved the issue.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/11/2018
For an order placed and paid since November 7, 2018, for which I was assured that delivery would be at the latest by November 20. To this day, I still have not been delivered and without any explanation if I had inquired on November 19; by phone. Being a boat rental company, I intended to work regularly with you, I had already prepared another order but I think I will look elsewhere. Regards.
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Response from Pieces Bateaux
Sir,
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In the case of your order, we took care to inform you directly that the HELICE "BLACK MAX" MERCURY MARINER 40 TO 125hp 13-1/4X17 reference 77350A45 required a restocking from the Mercury factory which brought the availability of the item to our warehouses to November 20. We want to clarify this notion because it is not possible for us to estimate a delivery time in the DOM-TOM given the customs delay.
Mercury, from whom we are delivered every day, finally delivered us on November 22. To avoid any accumulation of delays, we decided to ship this item strictly the same day to your address in Martinique.
All our shipments benefit from tracking that allows you to be informed in real-time of the location of your package.
Unfortunately, we do not control the customs delays in the DOM-TOM which are very variable.
Our team that managed your package is at your complete disposal to offer you a commercial gesture to compensate for the delay and to count you among our more than 22,000 clients.
We hope to have done everything to satisfy you, once again presenting our apologies for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/11/2018
Hello, The product does not quite match, in reality the speedometer stops at 60MPH and not 65MPH as indicated on your site.
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Response from Pieces Bateaux
Sir, We thank you for your comment, our customers' feedback is valuable for improving our service quality on a daily basis. In the case of your order, after verification, the reference shipped is indeed in accordance with the item ordered. But you allow us to highlight an error in the Mercury manufacturer's catalog! Indeed, under ref 895285Q41, the description in the official Mercury catalog very clearly states "from 10 to 65 MPH" while the actual speedometer dial is graduated up to 60MPH. We will inform the factory with whom we are in daily contact. We strive to do everything possible to satisfy you, once again apologizing for the inconvenience caused. Best regards, The Boat Parts Team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/06/2018
I bought a propeller with the size advice from the technical service. After testing, the propeller does not fit. I am offered to take it back only if I have not used it. I reply that it was impossible for me to know it would not fit without mounting it. I ask them to exchange it for the dimensions initially requested. They tell me that the dimension does not exist in this propeller. I prove to them that the requested dimension does exist. They apologize for their mistake but still refuse to take back the propeller. I am offered to reorder the requested propeller with a discount at my expense as if I had made a mistake. I do not accept their proposal so my review is withdrawn.!!!!!!!!!!!!!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/08/2018
Product OK and customer service (Anaïs) very friendly, however, there was a big delay for my order placed on August 29. Product marked "In Stock" at the time of my order but that was not the case. Received my order on September 28 after a partial shipment on September 18.
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Response from Pieces Bateaux
Sir,
We thank you for your comment, our customers' feedback is valuable for improving our service quality on a daily basis.
In the case of your order, we took care to inform you directly that the 2 desired references required restocking from the Mercury factory.
Indeed, our items are marked "available within the limits of stock" and in case of a shortage, we systematically inform our customers.
To speed things up, we delivered in 2 packages as soon as we received the available item and we offered you a commercial gesture to compensate for the delay.
We hope we have done everything to satisfy you, once again presenting our apologies for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/08/2018
When ordering and paying, the part was available, but in the end, no stock available (1st problem). Very penalizing when you have a immobilizing breakdown and are waiting for your part. Order of 08/08/18 arrived at their place on 13/08 (well, why not, you have to be patient after all, but it annoys), package sent to my vacation location on 14/08 via chronopost according to their claim. (2nd problem)
By checking the order tracking on their site, I realize that in the end they sent me the package only on 17/08, so I was lied to and without making a pun, I was led on a boat from the beginning to the end!
Summary: -a lot of time wasted with them on the phone,
-lies from this company,
-week of vacation reserved with the boat for nothing,
-package arrived at my vacation location (+200kms) when I had returned home,
-new shipment at my expense of the package,
-no commercial effort in return.
I specify that I ordered the part from them on the advice of the shipyard where I had left my boat because they thought I would get the part faster. (what a regret!).
Now I especially know where not to go in case of new need!!!
Otherwise, the part corresponds to the order (it's the only point that is not negative)
PS: I would appreciate it if a sales manager could contact me please.
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Response from Pieces Bateaux
Sir,
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In the case of your order for a propeller and a hub on 08/08/18 in the evening, we processed it on 09/08/18 and it left our premises on 10/08/18.
Our sales department has avoided working with Chronopost for several months due to the significant lack of reliability, especially in the summer season (subcontracting...). We keep our customers informed of this fact.
We prefer Colissimo.
The delivery delays you suffered were due to the fact that for the first shipment on 10/08/18, the carrier made a routing error (the package went to the wrong sorting center) consequently the package returned to our premises on 16/08/18 (First complaint we made to the carrier).
The second shipment left our premises on the same day of 16/08/18 (picked up by the carrier at our premises) which was only registered on 17/08/08 for delivery on 20/08/18...!!! Even though we pay significant surcharges for next-day delivery before 1 PM including Saturday. (Second complaint we made to the carrier).
We are in dispute with the carrier on this matter, and we sincerely apologize again for the inconvenience caused, which we share.
We are nonetheless pleased that the propeller and the hub correspond to your request.
Our sales department will contact you, hoping to satisfy you and keep you as a loyal customer, as we strive to do for nearly our 22,000 customers.
Best regards,
The Pièces Bateaux team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/07/2018
Unhappy with the order received 2 weeks later.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/07/2018
Hello
Products ordered not delivered, still waiting for the correct product paid referenced on the invoice.
Regards
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Response from Pieces Bateaux
Sir,
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In the case of your order, it is a packaging problem during the preparation of the package.
We took care to immediately resend you the correct NGK LFR5A-11 spark plugs (the same day of your complaint); leaving you the
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/06/2018
After checking my account, I have not yet received my money !!!!
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Response from Pieces Bateaux
Sir,
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In the case of your order, we took care to refund you part of the items that were temporarily out of stock, 48 hours after your order. (To know the 06.06.2018). Our account was immediately debited in favor of your bank.
Our sales service took care to send you on 15.06.2018 the proof of the refund at your request.
We remain available for any additional support, however we are not able to intervene with your bank.
We hope to have done everything to satisfy you, once again presenting our apologies for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/05/2018
incomplete package to date no missing seals received!!! Seller to be discouraged, thank you
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Response from Pieces Bateaux
Sir,
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In the case of your order, it is a packaging problem from the Yamaha engine seals manufacturing plant. Missing item.
We took care to order directly from the factory the seal in detail and informed you of the significant delay as it is a single part that is part of a complete kit.
We hope to have done everything to satisfy you, once again presenting our apologies for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/04/2018
Hello, It was the first time I placed an order on your site. My order was delivered but it was not the right part. I reported it and was given a free return label. I returned the wrong part and was then delivered the new part, everything worked perfectly. However, the delay: I could not repair my engine which was not on site in the time I wanted because it took a month for delivery. I am not satisfied with that at all. In the future, I will find another site. Thank you, best regards.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/01/2018
Months to receive my parts.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/04/2018
What we expect from online sales is responsiveness, after 4 days your technician still hadn't communicated the additional references to validate my purchases, I hastily placed my order to receive it on time for my boat's outing, after 4 days it still hadn't left your place because you were waiting for items from one of your suppliers, I only had a week, it's without comments ...
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/03/2018
Average
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Response from Pieces Bateaux
Sir,
We thank you for your comment, our customers' feedback is valuable for improving our service quality on a daily basis.
In the case of your order, we took care to refund you for the item "oil filter" which was indeed suitable for your engine (leaving you the item).
Our sales and technical service took care to understand your requests. However, we are unable to deliver a specific brand (at your request) that is not part of our suppliers.
We hope we have done everything possible to satisfy you, and we apologize again for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/03/2018
Delay issue
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Response from Pieces Bateaux
Sir,
We thank you for your comment, our customers' feedback is valuable for improving our service quality on a daily basis.
In the case of your order, one of the items out of the 9, namely the "OUTBOARD OIL 4 STROKE YAMALUBE 10W30 (4L) ref YMD-630500400" took a long time to supply. This created significant delays on our side.
We sent the items ready to be shipped and we took care to inform you in writing regarding these unexpected delays, giving you the possibility of a refund if necessary.
We hope we have done everything possible to satisfy you, and we apologize again for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/03/2018
Shipped material not conforming to my request and I have to pay the return shipping costs!
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Response from Pieces Bateaux
Sir,
We thank you for your comment, our customers' opinions are valuable for improving our service quality on a daily basis.
In the case of your order, the shipped item perfectly matched the ordered reference. We have agreed to take back the part and refund you in full on the condition that you return it to us.
Best regards,
The Pièces Bateaux team.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/02/2018
Order placed on February 18 ..... received on March 16. Too long
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/02/2018
2 orders 2 times 1 month delay while the parts are marked available on the site,
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