English 
A
Rating: 1 out of 5
Not happy
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Customer reviews of Pieces Bateaux
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 8 411 published reviews
Summary of reviews
The online store excels in delivering products that meet customer expectations, as many orders arrive precisely as requested and are compliant with specifications. Customers highlight the comprehensive manuals that accompany their purchases, adding value to the items received. Fast delivery is a recurring theme, with numerous reviews mentioning efficient shipping that often takes less than three days, ensuring timely receipt of goods.
Reviews 1 and 2 stars
Reset filtersA
Rating: 2 out of 5
Way too long between the order and delivery
Translated reviews
Response from Pieces Bateaux
Sir, We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis. In the case of your order, some items took a long time to supply due to the internal reorganization of the Mercury factory. This created significant delays in deliveries. We source directly from the factory to offer you attractive prices. We have sent the items ready to be shipped and we took care to inform you in writing about these unexpected delays, giving you the option of a refund if necessary. The missing items were shipped separately. We naturally covered the additional transport costs. We hope we have done everything to satisfy you, once again presenting our apologies for the inconvenience caused. Best regards, The Boat Parts Team.
A
Rating: 1 out of 5
Very long delivery time. Not to mention that I received the order in two parts. Worse still, the type 33c cable I ordered is not at all a type 33c cable...
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Response from Pieces Bateaux
Sir,
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In your case, wanting to deliver to you as quickly as possible, we delivered the references ready for shipment, then the rest afterwards. We had taken care to inform you in advance of the shipment in several parts.
Regarding the item "type 33c cable", after verification, according to our technical sheets, stock referencing, our preparation and delivery notes: it would indeed be a "type 33c", we have requested a verification from the factory. Nevertheless, upon your report, we fully refunded you, leaving you the item. We trust our customers.
We hope we have done everything to satisfy you, once again presenting our apologies for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In your case, wanting to deliver to you as quickly as possible, we delivered the references ready for shipment, then the rest afterwards. We had taken care to inform you in advance of the shipment in several parts.
Regarding the item "type 33c cable", after verification, according to our technical sheets, stock referencing, our preparation and delivery notes: it would indeed be a "type 33c", we have requested a verification from the factory. Nevertheless, upon your report, we fully refunded you, leaving you the item. We trust our customers.
We hope we have done everything to satisfy you, once again presenting our apologies for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.
A
Rating: 2 out of 5
No order tracking. Out of 3 items, 1 not available, not notified, (I inquired by phone), no delay, still no news...
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Response from Pieces Bateaux
Sir,
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In the case of your order, one of the items "Mercury Mariner Thermostat 2.5 to 6hp (4 stroke) ref 804540" took a long time to supply due to the reorganization of the Mercury factory. This created significant delays on our side.
We sent the items ready to be shipped and we took care to inform you in writing regarding these unexpected delays, leaving you the possibility of a refund if necessary.
As for the missing item, it was shipped last week and correctly received by you. All accompanied by real-time tracking of the order's progress, available either from your customer area or from the Colissimo carrier's area.
We hope we have done everything to satisfy you, once again presenting our apologies for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In the case of your order, one of the items "Mercury Mariner Thermostat 2.5 to 6hp (4 stroke) ref 804540" took a long time to supply due to the reorganization of the Mercury factory. This created significant delays on our side.
We sent the items ready to be shipped and we took care to inform you in writing regarding these unexpected delays, leaving you the possibility of a refund if necessary.
As for the missing item, it was shipped last week and correctly received by you. All accompanied by real-time tracking of the order's progress, available either from your customer area or from the Colissimo carrier's area.
We hope we have done everything to satisfy you, once again presenting our apologies for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.
A
Rating: 1 out of 5
Order not received, mediocre customer service. Site to avoid
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Response from Pieces Bateaux
Sir,
We thank you for your comment, the opinion of our customers is precious to improve our quality of service on a daily basis.
Your package was shipped 48 hours after your order on December 16, 2017.
In your case, the relay point in charge of receiving your Mercury Mariner propeller refused your package on 2 successive occasions, and this for unknown reasons. Following your report, we filed a complaint with the Post Office, which handles the transport of our packages.
We took care to refund you the totality of your order as well as the shipping costs once the complaint was submitted to the Post Office.
Indeed, our customer service was closed due to the end-of-year holidays, and we had taken care to specify this in writing during the order validation steps.
Hoping to have done everything to ensure your satisfaction.
And we apologize again for the inconvenience caused.
Sincerely,
The team at Boat Parts.
We thank you for your comment, the opinion of our customers is precious to improve our quality of service on a daily basis.
Your package was shipped 48 hours after your order on December 16, 2017.
In your case, the relay point in charge of receiving your Mercury Mariner propeller refused your package on 2 successive occasions, and this for unknown reasons. Following your report, we filed a complaint with the Post Office, which handles the transport of our packages.
We took care to refund you the totality of your order as well as the shipping costs once the complaint was submitted to the Post Office.
Indeed, our customer service was closed due to the end-of-year holidays, and we had taken care to specify this in writing during the order validation steps.
Hoping to have done everything to ensure your satisfaction.
And we apologize again for the inconvenience caused.
Sincerely,
The team at Boat Parts.
A
Rating: 2 out of 5
Too long between the order date and the shipping date, ordered on December 12 and the parts still haven't arrived
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Response from Pieces Bateaux
Sir,
We thank you for your comment, the opinion of our customers is precious to improve our quality of service on a daily basis.
In your case, you ordered Reference: 18-5395: Mercruiser V8 Thunderbolt 9-29403 ignition head, and Reference: 18-5431: Mercruiser 9-29200 ignition finger and disk.
After verification, this was an order placed on December 29 and not December 12.
We indicated during the written order confirmation that during the end-of-year holidays, disruptions due to suppliers and carriers may cause delays.
Your package left on January 11 as a tracked package. (i.e., 72 hours after our company reopened) Note that in your case, the shipment is destined for Djibouti.
Hoping to have done everything to ensure your satisfaction.
And we apologize again for the inconvenience caused.
Sincerely,
The team at Boat Parts.
We thank you for your comment, the opinion of our customers is precious to improve our quality of service on a daily basis.
In your case, you ordered Reference: 18-5395: Mercruiser V8 Thunderbolt 9-29403 ignition head, and Reference: 18-5431: Mercruiser 9-29200 ignition finger and disk.
After verification, this was an order placed on December 29 and not December 12.
We indicated during the written order confirmation that during the end-of-year holidays, disruptions due to suppliers and carriers may cause delays.
Your package left on January 11 as a tracked package. (i.e., 72 hours after our company reopened) Note that in your case, the shipment is destined for Djibouti.
Hoping to have done everything to ensure your satisfaction.
And we apologize again for the inconvenience caused.
Sincerely,
The team at Boat Parts.
A
Rating: 2 out of 5
did not receive all my order
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Response from Pieces Bateaux
Sir,
We thank you for your comment, the opinion of our customers is precious to improve our quality of service on a daily basis.
In your case, you ordered several different items, one of which did not reach you (Quicksilver 2-4-C marine grease, 227g, 802859Q1, 8M0121966)
After verification, our stock tracking and the preparation report show that this tube of grease was indeed part of the package. Nevertheless, we took care to send you an additional one at our expense.
Hoping to have done everything to ensure your satisfaction.
And we apologize again for the inconvenience caused.
Sincerely,
The team at Boat Parts.
We thank you for your comment, the opinion of our customers is precious to improve our quality of service on a daily basis.
In your case, you ordered several different items, one of which did not reach you (Quicksilver 2-4-C marine grease, 227g, 802859Q1, 8M0121966)
After verification, our stock tracking and the preparation report show that this tube of grease was indeed part of the package. Nevertheless, we took care to send you an additional one at our expense.
Hoping to have done everything to ensure your satisfaction.
And we apologize again for the inconvenience caused.
Sincerely,
The team at Boat Parts.
A
Rating: 1 out of 5
Poor quality
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A
Rating: 1 out of 5
No seriousness with the customer, 1 month to get a spark plug head.
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Response from Pieces Bateaux
Sir,
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In the case of your order, indeed the Mercruiser V8 5.7L SKI ignition kit (1985-95) experienced a stock outage that was not reported to us by our supplier. Therefore, the update of our site did not follow.
We also have a habit of systematically notifying our customers one by one when the shipping delay is slowed down or a part is no longer available due to this type of stock discrepancy.
In this case, we always offer to refund the item if you are not willing to wait for the additional delay.
In your case, the decision was to wait. And we shipped the item via Chronopost Express at our expense.
Hoping to have done everything to ensure your satisfaction.
And we apologize again for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In the case of your order, indeed the Mercruiser V8 5.7L SKI ignition kit (1985-95) experienced a stock outage that was not reported to us by our supplier. Therefore, the update of our site did not follow.
We also have a habit of systematically notifying our customers one by one when the shipping delay is slowed down or a part is no longer available due to this type of stock discrepancy.
In this case, we always offer to refund the item if you are not willing to wait for the additional delay.
In your case, the decision was to wait. And we shipped the item via Chronopost Express at our expense.
Hoping to have done everything to ensure your satisfaction.
And we apologize again for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.
A
Rating: 1 out of 5
did not receive the correct parts after 2 shipments
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A
Rating: 1 out of 5
Too long delays 8 days instead of 48 hours planned and missing item in the order
and especially no delivery note in the order
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and especially no delivery note in the order
Response from Pieces Bateaux
Sir,
Following our phone conversation today, we thank you for your comment as our customers' opinions are valuable for improving our service quality on a daily basis.
In the case of your order, 1 product (antifouling) was no longer available in the desired packaging. Reason for the delay. Our customer manager took care to inform you.
Regarding the missing item, it was a preparation error on our part.
We had obviously taken care to resend the missing item to you.
Hoping to have done everything for your satisfaction and we apologize again for the inconvenience caused.
Best regards,
The Pièces Bateaux team.
Following our phone conversation today, we thank you for your comment as our customers' opinions are valuable for improving our service quality on a daily basis.
In the case of your order, 1 product (antifouling) was no longer available in the desired packaging. Reason for the delay. Our customer manager took care to inform you.
Regarding the missing item, it was a preparation error on our part.
We had obviously taken care to resend the missing item to you.
Hoping to have done everything for your satisfaction and we apologize again for the inconvenience caused.
Best regards,
The Pièces Bateaux team.
A
Rating: 1 out of 5
The part available, was no longer available delivery time not respected
Translated reviews
Response from Pieces Bateaux
Sir,
We thank you for your comment, our customers' opinions are valuable for improving our service quality on a daily basis.
In the case of your order of 10 different references (14 items), indeed 1 item (the Thermostat) experienced a stockout that was not reported to us by our supplier. Therefore, the update of our site did not follow.
We also have the habit of systematically notifying our customers one by one when the shipping delay is slowed down or a part is no longer available due to this type of stock discrepancy.
We had obviously taken care to refund you for the unavailable part.
Hoping to have done everything for your satisfaction.
Best regards,
The Pièces Bateaux team.
We thank you for your comment, our customers' opinions are valuable for improving our service quality on a daily basis.
In the case of your order of 10 different references (14 items), indeed 1 item (the Thermostat) experienced a stockout that was not reported to us by our supplier. Therefore, the update of our site did not follow.
We also have the habit of systematically notifying our customers one by one when the shipping delay is slowed down or a part is no longer available due to this type of stock discrepancy.
We had obviously taken care to refund you for the unavailable part.
Hoping to have done everything for your satisfaction.
Best regards,
The Pièces Bateaux team.
A
Rating: 1 out of 5
incomplete order, misunderstanding, sending of the missing part (not the right one), finally after a month of waiting complete order thank you very much
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Response from Pieces Bateaux
Mr. Rastelli,
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
Please accept our apologies for the processing delay of your order, due to a packaging error. However, we have made every effort to restock this reference.
Hoping that you will not dwell on this mixed experience.
Sincerely,
The Pièces Bateaux team
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
Please accept our apologies for the processing delay of your order, due to a packaging error. However, we have made every effort to restock this reference.
Hoping that you will not dwell on this mixed experience.
Sincerely,
The Pièces Bateaux team
A
Rating: 1 out of 5
order placed and received 10 days after the expected delay. The least one could do was to inform the customer.
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Response from Pieces Bateaux
Mr. Lienart,
Thank you for taking the time to express your dissatisfaction regarding your order.
Please accept our sincerest apologies for the delivery delay of your order. Rest assured that this helps us improve the quality of our services.
Sincerely,
The Pièces Bateaux team
Thank you for taking the time to express your dissatisfaction regarding your order.
Please accept our sincerest apologies for the delivery delay of your order. Rest assured that this helps us improve the quality of our services.
Sincerely,
The Pièces Bateaux team
A
Rating: 1 out of 5
offers products that cannot be obtained
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Response from Pieces Bateaux
Mr. Fisseux,
Thank you for taking the time to share your impressions.
Your order consisted of a cockpit cover for your boat, unfortunately our saddler does not have the template for your model. We are unable, in this case, to fulfill your request and we are sincerely sorry.
We still hope to count you among our customers.
Best regards,
The Boat Parts Team
Thank you for taking the time to share your impressions.
Your order consisted of a cockpit cover for your boat, unfortunately our saddler does not have the template for your model. We are unable, in this case, to fulfill your request and we are sincerely sorry.
We still hope to count you among our customers.
Best regards,
The Boat Parts Team
A
Rating: 2 out of 5
No delivery to French Guiana; I therefore went through a friend who was coming for New Year's.
Order on December 3; on December 28 still not received.
I am still broken down!!! frustrated!
Translated reviews
Order on December 3; on December 28 still not received.
I am still broken down!!! frustrated!
Response from Pieces Bateaux
Mr. Danthonny,
Thank you for taking the time to express your dissatisfaction regarding your order.
However, our site PiècesBateaux.com offers delivery with Colissimo to France, to the Overseas Territories, and internationally.
Do not hesitate to contact our sales service, which will be able to guide and assist you in placing an order.
Hoping that you will not remain on this mixed experience.
Sincerely,
The Boat Parts Team
Thank you for taking the time to express your dissatisfaction regarding your order.
However, our site PiècesBateaux.com offers delivery with Colissimo to France, to the Overseas Territories, and internationally.
Do not hesitate to contact our sales service, which will be able to guide and assist you in placing an order.
Hoping that you will not remain on this mixed experience.
Sincerely,
The Boat Parts Team
A
Rating: 1 out of 5
Pros:
Speed
Price
Cons:
Did not receive the right part
3 weeks without news regarding my problem
high shipping costs €8.60 for a tube of grease and a turbine kit (17% of the order price in shipping costs!)
As of today, I still do not have the part corresponding to my engine and I do not know if I will be able to get a refund for my order.
Translated reviews
Speed
Price
Cons:
Did not receive the right part
3 weeks without news regarding my problem
high shipping costs €8.60 for a tube of grease and a turbine kit (17% of the order price in shipping costs!)
As of today, I still do not have the part corresponding to my engine and I do not know if I will be able to get a refund for my order.
Response from Pieces Bateaux
Mr. Margueritte,
We thank you for taking the time to express your dissatisfaction regarding your order.
Please accept our apologies for the delay in processing your order. However, we have made every effort with our technical service to procure the corresponding parts for your engine and finalize your order.
We hope to see you soon on Pi cesBateaux.com.
Sincerely,
The Pi ces Bateaux team
We thank you for taking the time to express your dissatisfaction regarding your order.
Please accept our apologies for the delay in processing your order. However, we have made every effort with our technical service to procure the corresponding parts for your engine and finalize your order.
We hope to see you soon on Pi cesBateaux.com.
Sincerely,
The Pi ces Bateaux team
A
Rating: 2 out of 5
I am disappointed with my last two orders. Received a cracked ignition coil (however, customer service was understanding, return and reshipment of a compliant coil), and a starter relay still cracked.
Until now I was very satisfied but I don't think I will order parts on this site again.
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Until now I was very satisfied but I don't think I will order parts on this site again.
Response from Pieces Bateaux
Mr. Ponsonnet,
Thank you for taking the time to express your dissatisfaction regarding your order.
Please accept our sincerest apologies for the inconvenience caused by the receipt of split parts. Rest assured that this helps us improve the quality of our services.
We still hope to count you among our customers, despite these mixed experiences.
Sincerely,
The Boat Parts Team
Thank you for taking the time to express your dissatisfaction regarding your order.
Please accept our sincerest apologies for the inconvenience caused by the receipt of split parts. Rest assured that this helps us improve the quality of our services.
We still hope to count you among our customers, despite these mixed experiences.
Sincerely,
The Boat Parts Team