English 
M
Rating: 3 out of 5
Delivery in accordance with the order. Delivery within the deadlines
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Customer reviews of Pieces Bateaux
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 8 411 published reviews
Summary of reviews
The online store excels in delivering products that meet customer expectations, as many orders arrive precisely as requested and are compliant with specifications. Customers highlight the comprehensive manuals that accompany their purchases, adding value to the items received. Fast delivery is a recurring theme, with numerous reviews mentioning efficient shipping that often takes less than three days, ensuring timely receipt of goods.
Reviews 2 and 3 stars
Reset filtersG
Rating: 2 out of 5
PAcco received late. No longer necessary
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B
Rating: 3 out of 5
In accordance with the Cse
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D
Rating: 2 out of 5
I ordered a part for my outboard motor. I was supposed to be delivered at home, and I was delivered to a pickup point.
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Response from Pieces Bateaux
Hello,
We have contacted the carrier to find out the reason for the delivery to a pickup point.
We will keep you informed of their response.
We have contacted the carrier to find out the reason for the delivery to a pickup point.
We will keep you informed of their response.
M
Rating: 3 out of 5
Everybody tried the best! Parcel arrived at the end. Thanks
J
Rating: 3 out of 5
I am satisfied with the product, but I regret that there is no paper user manual.
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Response from Pieces Bateaux
Hello, The manufacturer provides the manuals in pdf. We will send it to you by email.
Best regards.
Best regards.
S
Rating: 2 out of 5
Nothing to say about the item and the delivery, but as a professional, the delivery time is a bit long, but otherwise perfect.
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F
Rating: 2 out of 5
Poor quality
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Response from Pieces Bateaux
Hello,
We do not understand your opinion.
The anode we delivered to you is manufactured by MARTYR, which is one of the 2 largest manufacturers of anodes in the world along with TECNOSEAL.
We remain at your service.
Best regards.
We do not understand your opinion.
The anode we delivered to you is manufactured by MARTYR, which is one of the 2 largest manufacturers of anodes in the world along with TECNOSEAL.
We remain at your service.
Best regards.
B
Rating: 2 out of 5
Too long delays
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Response from Pieces Bateaux
Hello,
We regret that you were not satisfied with the delay of your order. However, we would like to provide the following clarifications.
You placed an order on Saturday, March 7 for items that were not in stock. Your order was processed on Monday, March 9 and your parts were shipped on March 11 as soon as we received them. You received your order on March 12. The delay is in accordance with the information indicated on our website.
We remain at your service.
Best regards.
We regret that you were not satisfied with the delay of your order. However, we would like to provide the following clarifications.
You placed an order on Saturday, March 7 for items that were not in stock. Your order was processed on Monday, March 9 and your parts were shipped on March 11 as soon as we received them. You received your order on March 12. The delay is in accordance with the information indicated on our website.
We remain at your service.
Best regards.
D
Rating: 3 out of 5
Just a long ordering time
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D
Rating: 3 out of 5
Very long delivery time while I paid for 48h, 72h and no commercial gesture
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Response from Pieces Bateaux
Hello,
The weather conditions have disrupted all deliveries in France at the beginning of this year.
We apologize for the inconvenience caused.
Best regards.
The weather conditions have disrupted all deliveries in France at the beginning of this year.
We apologize for the inconvenience caused.
Best regards.
D
Rating: 2 out of 5
Delay much too long 1 month to receive the part
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Response from Pieces Bateaux
Hello,
We are sorry for the delay of your order. The tooling you ordered has a usual delay of 10 to 15 days and the supplier had difficulties delivering to us.
We remain at your service.
Best regards,
The Boat Parts Team.
We are sorry for the delay of your order. The tooling you ordered has a usual delay of 10 to 15 days and the supplier had difficulties delivering to us.
We remain at your service.
Best regards,
The Boat Parts Team.
L
Rating: 3 out of 5
shipping costs too expensive! for just a gasket ...
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M
Rating: 3 out of 5
Lack of valid promo code
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Response from Pieces Bateaux
Hello, Thank you for your feedback, but we do not offer promo codes. We have chosen to provide a very high-quality customer service, and this comes at a cost. We have also decided not to apply the various price increases we suffer from manufacturers throughout the year. Best regards. The Piecesbateaux team
N
Rating: 3 out of 5
Hello, item as described, fast delivery, excessive price of €200 for six seals. I will keep your address for potential future orders. Best regards
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Response from Pieces Bateaux
Hello,
Thank you for your comment.
We do not control the prices of these specific parts.
We remain at your service.
Best regards.
The piecesbateaux.com team
Thank you for your comment.
We do not control the prices of these specific parts.
We remain at your service.
Best regards.
The piecesbateaux.com team
M
Rating: 2 out of 5
Hello following my order, the package was supposed to be delivered to a relay point, unfortunately the package was returned to the sender.
I contacted DPD who explained to me that the return was at the request of the sender..
I do not understand why and especially how the next steps will unfold.
Thank you
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I contacted DPD who explained to me that the return was at the request of the sender..
I do not understand why and especially how the next steps will unfold.
Thank you
Response from Pieces Bateaux
Hello,
Your order was shipped on 08/09. Following your message, we have proceeded to a verification and confirm that the customer is indeed in the process of return on 12/09.
To date it has not yet been delivered to us.
We have opened a claim with the carrier because this return is not at our request as you indicate. We do not know the cause of this return to date, but we will keep you informed quickly as soon as we have more information so that you can receive your order promptly.
Best regards.
.
Your order was shipped on 08/09. Following your message, we have proceeded to a verification and confirm that the customer is indeed in the process of return on 12/09.
To date it has not yet been delivered to us.
We have opened a claim with the carrier because this return is not at our request as you indicate. We do not know the cause of this return to date, but we will keep you informed quickly as soon as we have more information so that you can receive your order promptly.
Best regards.
.
L
Rating: 3 out of 5
The part was received very quickly the site is very very good but for a part of 100 g €7.50 for delivery is very expensive
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Response from Pieces Bateaux
Hello,
Thank you for your feedback. We are pleased to hear that the speed of delivery satisfied you. Regarding the shipping costs, we understand that it may seem high and we appreciate your remark. We always strive to improve our service. Please do not hesitate to contact us for any questions.
Best regards.
The piecesbateaux.com team
Thank you for your feedback. We are pleased to hear that the speed of delivery satisfied you. Regarding the shipping costs, we understand that it may seem high and we appreciate your remark. We always strive to improve our service. Please do not hesitate to contact us for any questions.
Best regards.
The piecesbateaux.com team
A
Rating: 3 out of 5
Was supposed to be delivered on 30/08, still nothing received.. while I need the engine.
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Response from Pieces Bateaux
Hello,
Your order from 27/08 was shipped on 29/08. The deadline indicated on our site is not a delivery deadline but a availability deadline.
We remain at your service.
Best regards.
Your order from 27/08 was shipped on 29/08. The deadline indicated on our site is not a delivery deadline but a availability deadline.
We remain at your service.
Best regards.
T
Rating: 3 out of 5
Missing prop washer. For the rest, very good
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Response from Pieces Bateaux
Hello, Nothing is missing at all, these propellers are always delivered without washer or nut. The mounting kit including nut, washer, and thrust spacer is offered as a complementary item and you did not order it. We remain at your service. Best regards.
F
Rating: 3 out of 5
Good
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S
Rating: 3 out of 5
delivery time too long
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Response from Pieces Bateaux
Hello, I am sorry that you were not satisfied with the delivery time of your order. Your order was processed on 16/07 and shipped on 30/07. As indicated on our site, the ordered parts are non-stock original parts that require a supply time of 10 working days. We remain at your service for any requests. Best regards. Hello, I am sorry that you were not satisfied with the delivery time of your order. Your order was processed on 16/07 and shipped on 30/07. As indicated on our site, the ordered parts are non-stock original parts that require a supply time of 10 working days. We remain at your service for any requests. Best regards.
J
Rating: 3 out of 5
Delay in package despite high shipping costs
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Response from Pieces Bateaux
Hello, Your order of 31/07 was shipped on 01/08. Your package was delivered on 06/08 at the relay point. We remain at your service, Best regards. The piecesbateaux.com team
T
Rating: 3 out of 5
Impeccable site; regarding shipping, we are going to break the record for slowness; still haven't received the parts
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Response from Pieces Bateaux
Hello,
We are really sorry for the delay in the delivery of your order.
We will open a claim with the carrier to understand the reason for the problem.
For now, the tracking of the package is still active, which means it is still properly tracked.
We will get back to you if we have any additional information.
Best regards,
The team at piecesbateaux.com
We are really sorry for the delay in the delivery of your order.
We will open a claim with the carrier to understand the reason for the problem.
For now, the tracking of the package is still active, which means it is still properly tracked.
We will get back to you if we have any additional information.
Best regards,
The team at piecesbateaux.com
J
Rating: 2 out of 5
Still waiting for delivery, no information.
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Response from Pieces Bateaux
Hello,
Your order from 16/7 at 19:52 was shipped on 17/7.
You received the tracking link from the carrier by email.
According to this tracking, you will be delivered tomorrow on 23/7.
Best regards,
The team at piecesbateaux.com
Your order from 16/7 at 19:52 was shipped on 17/7.
You received the tracking link from the carrier by email.
According to this tracking, you will be delivered tomorrow on 23/7.
Best regards,
The team at piecesbateaux.com
K
Rating: 2 out of 5
I ordered a turbine for a Selva engine from 6 to 15 horsepower, I have a 6 horsepower engine and this one does not work, I did not understand
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Response from Pieces Bateaux
Hello, As indicated on the product sheet, the turbine you ordered is intended for the 6CV 2-Stroke engine. If you have a 2-Stroke engine, the turbine should match, you need to check that you do not have a clogged water lift tube or a problem with the water pump seal. If you have a 4-Stroke engine, Oyster model, this is not the right turbine. You need reference 8095010. Best regards, The piecesbateaux.com team
T
Rating: 2 out of 5
Hello After a phone call to learn about 15 days of delivery, no one confirms anything to me, still waiting!! Difficult customer service..
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Response from Pieces Bateaux
Hello, We regret that you were not satisfied but want to provide you with all the information. Of the 3 parts you ordered, only one was available in stock, the other 2 were indicated on our site with a 15-day supply time. This information is mentioned on the product sheet of each part, but you may not have paid attention. Your order was processed on 3/07 and shipped on 11/07. We therefore respected the announced deadline. Best regards, The piecesbateaux.com team
J
Rating: 3 out of 5
I don't think it's your fault but a week to receive a gasket is too long. We need to stop with colissimo!
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Response from Pieces Bateaux
Hello, Thank you for taking the time to share your experience. We understand your frustration regarding the receipt time of your gasket and we apologize for the inconvenience caused. Your feedback is valuable and encourages us to explore options to improve our shipping services. We appreciate your understanding and patience. Best regards, The piecesbateaux.com team
P
Rating: 3 out of 5
Serious company, but delivery problem. They give you a date and time, you set hours but no one shows up between 1 PM and 5 PM given time slot.!!!!!! and still not received at this time! So delivery service TO BE REVIEWED!!!!!!!!!!!!!!!!!!!!!!!!!!!
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A
Rating: 3 out of 5
Shipping times a bit too long. Material compliant with the order.
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K
Rating: 3 out of 5
Site is OK, customer service is average. They do not issue B2B Invoice without VAT for EU based business customers.
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Response from Pieces Bateaux
Dear Sir, We are following up your comment about VAT-free invoicing for EU professionals. You're right. But our current system does not allow us today to invoice without VAT. However, the invoice is issued with the correct VAT rate for your country, enabling you to reclaim the VAT like any other invoice. We will be upgrading our site shortly to solve this problem. Please do not hesitate to contact us if you have any queries. Remaining at your service, Best regards,
V
Rating: 2 out of 5
Was supposed to be delivered on Saturday, in the end I was delivered on Monday afternoon. And it's a shame that for the price we pay for the product (with shipping costs) it is not possible to return it.
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F
Rating: 3 out of 5
Kit of parts adapted to my vehicle 'but to my great regret missing two fuel pump seals and the seal of the fuel cartridge so could not do the complete revision so no outing this weekend and the seals cost 20 euros and are only available in 15 days.
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Response from Pieces Bateaux
Hello, We are following up on your message, the opinion of our customers is very important. The revision kit you ordered does not include the seals you mentioned. Nothing is missing compared to the description of this revision kit. If you wanted additional parts, you just needed to contact us when you placed your order and we would have gladly provided you with the references for these parts. Please note that this kit is regularly sold and the absence of these seals does not prevent the revision from being done. It is not necessary to change the seals with every filter replacement, otherwise manufacturers would not sell them separately. Likewise, for a water pump turbine replacement, seal replacement is not systematic, otherwise turbines would not be sold individually but only in kits. We remain at your service. Best regards.
S
Rating: 3 out of 5
Item conforms to what I was looking for. However, the price of €30 seems exorbitant for such a small plastic item...
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J
Rating: 3 out of 5
Delivery times for order processing and shipping of the package too long
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Response from Pieces Bateaux
Hello,
We do not understand your comment. You placed an order on 5/3 at 7:04 AM and we contacted you on 5/3 at 8:34 AM to know the serial number of your engine, as your order required verifications. We then exchanged several emails. As soon as we had the information from you, we processed your order.
We remain at your service. Best regards.
We do not understand your comment. You placed an order on 5/3 at 7:04 AM and we contacted you on 5/3 at 8:34 AM to know the serial number of your engine, as your order required verifications. We then exchanged several emails. As soon as we had the information from you, we processed your order.
We remain at your service. Best regards.
C
Rating: 3 out of 5
Big delivery problem
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Response from Pieces Bateaux
Hello,
Thank you for leaving a review following your order, but we do not understand the problem. The package was shipped on 26/02, delivery was scheduled for 27/02 but postponed by 24 hours. The package was delivered on 28/02 after taking into account the instructions you communicated to the carrier. The 48-hour delivery is compliant.
We remain at your service. Best regards.
Thank you for leaving a review following your order, but we do not understand the problem. The package was shipped on 26/02, delivery was scheduled for 27/02 but postponed by 24 hours. The package was delivered on 28/02 after taking into account the instructions you communicated to the carrier. The 48-hour delivery is compliant.
We remain at your service. Best regards.
H
Rating: 3 out of 5
For a 5g part, the shipping costs are very, very expensive
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Response from Pieces Bateaux
Hello, Thank you for your feedback and we will look into offering a more economical solution for shipping small parts. Best regards.
M
Rating: 3 out of 5
For the purchase of a part at €3, I paid €7 for shipping. Total €10 ..... No comments!!!
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Response from Pieces Bateaux
Hello,
Shipping costs are not calculated based on the price of the parts but according to their weight.
It is true that the ordered part weighs less than 100g but you chose DPD shipping, and this is the same for the 0 to 1kg range.
Best regards.
Shipping costs are not calculated based on the price of the parts but according to their weight.
It is true that the ordered part weighs less than 100g but you chose DPD shipping, and this is the same for the 0 to 1kg range.
Best regards.
T
Rating: 3 out of 5
Excellent service, quick response. However, the parts received, particularly the fuel filter for the Suzuki decanter filter, are not at all on par with the original Suzuki parts. This is a low-quality adaptable part. I ended up cleaning the original one and reinstalled it. Too bad. Otherwise, very good site.
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Response from Pieces Bateaux
Hello,
Thank you for leaving a review following your order.
We are surprised by your observation regarding the quality of the filter.
We compared it with the Suzuki filter and found no difference.
We will send you the photos by email.
Best regards.
Thank you for leaving a review following your order.
We are surprised by your observation regarding the quality of the filter.
We compared it with the Suzuki filter and found no difference.
We will send you the photos by email.
Best regards.
S
Rating: 3 out of 5
for delivery it's terrible, I received the package on the 20th and I went to pick it up myself on December 30th at the depot knowing that I paid for delivery. There is nothing serious about all that.
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Response from Pieces Bateaux
Hello, We are sorry that you were not satisfied with the delivery service. We have informed the carrier of your dissatisfaction. Best regards.
L
Rating: 2 out of 5
To date, I still have not received my order. Maybe today???
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Response from Pieces Bateaux
Hello, Your order of 15/12 was shipped on 16/12. Colissimo informs us that the package could not be delivered to you on 21/12 and that you chose to pick up the package at a postal point. Remaining at your service.