Customer reviews of Pieces Bateaux

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 8 640 published reviews
5 7 179 83% 4 1 018 12% 3 263 3% 2 76 1% 1 104 1%

Summary of reviews

The store consistently delivers on reliable delivery and accurate parts, with many reviews noting fast shipping and parts arriving on time, and parts matching what was ordered. Customers highlight helpful and responsive service, including professional communication and thorough advice, contributing to smooth purchases and timely reception. The wide selection of spare parts and easy-to-find items stand out, along with strong packaging and good value for money in several positive mentions. Overall, experience is characterized by efficiency, accuracy, and dependable support from the team.

Reviews 2 and 3 stars

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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/01/2024
Expensive part, I ordered two thermostats and there were no seals included
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/01/2024
Package not delivered on time, and I ordered a Mercury water pump kit and not Tohatsu, the kit is adaptable and not original!
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Response from Pieces Bateaux
Hello,
You received a TOHATSU water pump kit because the MERCURY water pump kit was not available. It is not an adaptable kit as you indicate but indeed an original part. In case you may not know, your engine is manufactured by TOHATSU. These are the same parts 100% coming from the same factory. Only the label on the product is different.
Remaining at your service,
Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/01/2024
Compliance of the parts ok
but delivery a bit long for 2 screws of 10 grams.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/01/2024
Compliant with the order, however the shipping costs are very high for an order over 100 €
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Response from Pieces Bateaux
Hello,
Shipping costs are calculated based on the weight and volume of the items.
You ordered a fuel tank which is a relatively large part.
Today, transportation costs are increasing and to maintain the quality of our services, we do charge all transportation costs at cost price.
We remain at your service for any requests and wish you an excellent continuation.
Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/12/2023
The depot is not the one chosen, I had to drive an hour round trip
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/12/2023
Hello. The anodes and rings do not match the parts in place on the engine. Regards
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Response from Pieces Bateaux
Hello,
The anodes and rings delivered are those you ordered.
If they do not fit your engine, it simply means you need other references. Please provide us with the complete serial number of your engine and we can indicate the correct references.
Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/11/2023
The package arrived 1 hour late, I had to block my morning only to ultimately not receive my package during the time slots, I find that just deplorable otherwise nothing to say, my package arrived and in good condition
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/11/2023
Well received, too bad shipping costs a bit expensive
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/10/2023
I am still waiting for my package
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/10/2023
My propeller that I ordered was too small at the mounting point I called and was told they could do nothing so I drilled my propeller I find it a shame they couldn't send me one that fits
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Response from Pieces Bateaux
Hello,
We are surprised by your message as our technical service has not been in contact with you.
Can you please specify the problem? If it is about the pin hole, maybe it is your pin that was not the correct diameter?
We remain at your service.
Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/08/2023
the cap is waterproof but does not match the original
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/08/2023
I am repaired but it's too expensive
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/08/2023
I had an advisor on the phone for a distributor cable, I placed an order, and one of the ends does not match. Very disappointed.....
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Response from Pieces Bateaux
Hello,
We do not understand the problem. You contacted us to order a distributor and a hose for your engine. The recommended parts match your engine. But you only ordered the hose and not the distributor.
If you use the hose with another distributor, it may not fit.
But we are not responsible for that.
You can contact us to see if it is possible to replace the fitting so that you can use the hose.
Best regards,
The Boat Parts Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/08/2023
For a part at €4 the size of a tablet
Charging €6 for shipping I find that a bit excessive
Otherwise the part is indeed the right one.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/07/2023
I will give a review when I receive the part I have been waiting for 1 month and I already had to send several emails to get the first one!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/08/2023
I have been waiting for my delivery since August 2.
No news
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Response from Pieces Bateaux
Your order was shipped on 14/8.
The carrier contacted you on 18/8 and you provided your instructions.
The package is on its way for delivery.
Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/08/2023
Phone service OK, but I was guaranteed receipt of the package within J+2/4 max, J+7 still nothing... A bit long... Is the DPD carrier at fault? Late handover of the package to the carrier? I don't know, in any case, I chose this site because it seemed faster than the others...
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 31/07/2023
this part is not worth the price and far from it!!!!!
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Response from Pieces Bateaux
Hello,
You ordered an original part knowing the price.
Original manufacturer parts are unfortunately always more expensive.
We take your comment into account to try to find another more competitive replacement product.
Best regards.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/08/2023
Delivery times too long
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/07/2023
A bit light for the use and protection of the boat console.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/08/2023
The part arrived incomplete and therefore unusable in its state. The response from the site, "I inform the supplier" Since it is American, we are not likely to get a response soon.
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Response from Pieces Bateaux
We exchanged emails with you. You indicated that a rubber o-ring was missing and that you managed to fix it. We informed you that we will contact the manufacturer to inform them of the problem. We will send you a rubber o-ring.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/07/2023
part too expensive, postage also too expensive for an envelope, unacceptable delays.
Services OK
regards
JPV.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/07/2023
A week delay for delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/07/2023
A few days without visibility on the delivery time.
The rest was very good.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/06/2023
The key is plastic, it won't hold.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/07/2023
21 days to receive my order when uship took 6 days to send it to me. I invite you to change carriers. 10 days for a delivery from Belgium, find the error!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/06/2023
Hello, just at the time of the order or before be more precise about delivery dates. Otherwise, parts are perfect.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/06/2023
I ordered original Mercruiser belts and received adaptable belts at the price of the originals as an unprofessional.
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Response from Pieces Bateaux
Hello,
We are surprised by your feedback.
We informed you on June 22 that due to a global cyber attack on Mercury, it was not possible for us to provide you with Mercury belts.
We offered you alternative belts that we sent to you on June 26. You were free to refuse our proposal but you accepted it. We would have refunded you then.
Mercury is not a manufacturer of belts, the products sent meet all the same quality criteria. Mercury services are now operational. If you wish to exchange or refund, you can return the belts in their original packaging.
Sincerely,
The Boat Parts Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/07/2023
The product I received is not the right one, I have a RF problem, I would like to get a refund but I don't know how to do it. Thank you.
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Response from Pieces Bateaux
Hello,
You ordered 2 items. These are intended for different engine powers.
If they concern the same engine, one of the two items should indeed not be suitable.
Our sales department will contact you again.
Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/06/2023
Too slow
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/06/2023
Very good product. The only downside is the preparation and transport time
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/06/2023
almost perfect!!!! I had to modify the stainless steel plate under the turbine to be able to place it at the level of the forward/reverse selection axis!!! good delay, good delivery service! reasonable price.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/05/2023
Serious package but shipping a bit long without being notified
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/06/2023
Long delay and product issues regarding the indicated dimensions
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Response from Pieces Bateaux
Hello,
We have accepted the return of the tarp that did not meet your needs.
The indicated dimensions correspond well to the product, but if your boat has a cabin or a central console, you need to either take a larger size tarp or choose a model designed for this type of boat.
Best regards.
The Boat Parts Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/05/2023
Everything is perfect except the delivery which is long, and it's a shame that you have to provide a code to the delivery person
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/04/2023
Delivery times too long which delayed the launch by more than 1 month. Impossible to contact the site to find out why. I eventually got the reason for the delay but I had to buy the anti fooling elsewhere.
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Response from Pieces Bateaux
Hello, We apologize for the delay in your order due to the unavailability of a Mercury part. Remaining at your service, The Boat Parts team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/05/2023
Order taken into account and fast delivery... but... The cap equipped with its gauge for my Yamaha tank looks like the original but the screwing of it on the tank is excessively tight... too bad!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/05/2023
Delivery too slow, part not received yet
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Response from Pieces Bateaux
Hello,
Your order was shipped on 26/5. Given the holiday, it was delivered on 31/5.
Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/05/2023
Average
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Response from Pieces Bateaux
Thank you for your comment.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/05/2023
Quite long delivery times
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