Customer reviews of Pieces Bateaux

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 8 411 published reviews
5 6 967 83% 4 1 007 12% 3 259 3% 2 74 1% 1 104 1%

Summary of reviews

The online store excels in delivering products that meet customer expectations, as many orders arrive precisely as requested and are compliant with specifications. Customers highlight the comprehensive manuals that accompany their purchases, adding value to the items received. Fast delivery is a recurring theme, with numerous reviews mentioning efficient shipping that often takes less than three days, ensuring timely receipt of goods.

Reviews 2 and 3 stars

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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/07/2017
My 4-liter oil can was half empty in the box.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/06/2017
I ordered a gas pump that unfortunately was defective... Indeed, it was slightly cracked and therefore the gasoline was leaking... I returned the part and have been waiting for a refund for a few days.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/06/2017
the product meets my expectations but delivery times are long, good customer service performance
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/05/2017
Well not very happy
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/03/2017
The first package received was not the right one. But the team was very responsive and quickly sent the correct part. So apart from a delay issue (the correct part arrived quite late) the service is top. I will reorder on piecesbateaux.com
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/02/2017
too bad preparation before shipping took a week otherwise compliant and well packaged.
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Response from Pieces Bateaux
Sir,
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In the case of your order, it was a sensitive part, for which we requested verification from the supplier, as well as in our own premises.
We also took care to prepare all customs formalities for secure shipping to the island of Reunion.
We also have the habit of systematically informing our customers one by one when the shipping delay is slowed down.
Hoping to have done everything for your satisfaction. Best regards, The team at Boat Parts.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/02/2017
I waited several weeks to receive my Yamaha engine paint and on top of that I did not receive the right color, thank you
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Response from Pieces Bateaux
Sir, We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis. Indeed, shipping aerosol to Canada can take time due to customs and transport security checks. The color error came from an unreported referencing defect by our supplier. We have taken the necessary steps to update our references. Finally, we took care to resend you the entirety of your compliant order (with the right color) while offering you the 4 cans of paint previously sent and taking all shipping costs on our behalf. Hoping to have done everything for your satisfaction. Best regards, The team at Boat Parts
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/10/2016
Delivery times for Belgium were not respected!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/12/2016
No delivery to French Guiana; I therefore went through a friend who was coming for New Year's.
Order on December 3; on December 28 still not received.
I am still broken down!!! frustrated!
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Response from Pieces Bateaux
Mr. Danthonny,
Thank you for taking the time to express your dissatisfaction regarding your order.
However, our site PiècesBateaux.com offers delivery with Colissimo to France, to the Overseas Territories, and internationally.
Do not hesitate to contact our sales service, which will be able to guide and assist you in placing an order.
Hoping that you will not remain on this mixed experience.
Sincerely,
The Boat Parts Team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/10/2016
deadlines are not respected
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/11/2016
I was not informed about the availability of my package at the pickup point.
It was by calling piecebateaux.com that I was informed.
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Response from Pieces Bateaux
Mr. Ulloa,
We thank you for sharing your impressions with us.
The notification by Colissimo regarding the delivery of your package at the pickup point was not made, we will escalate this information on our side. Please accept our apologies for the inconvenience caused.
Best regards,
The Pièces Bateaux Team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/10/2016
Hello
I order a lot of equipment from you and I still have more to order but not enough discounts for customers, it's a shame and cheaper elsewhere on certain sites.
Otherwise, impeccable delivery and in good condition.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/11/2016
I am disappointed with my last two orders. Received a cracked ignition coil (however, customer service was understanding, return and reshipment of a compliant coil), and a starter relay still cracked.
Until now I was very satisfied but I don't think I will order parts on this site again.
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Response from Pieces Bateaux
Mr. Ponsonnet,
Thank you for taking the time to express your dissatisfaction regarding your order.
Please accept our sincerest apologies for the inconvenience caused by the receipt of split parts. Rest assured that this helps us improve the quality of our services.
We still hope to count you among our customers, despite these mixed experiences.
Sincerely,
The Boat Parts Team
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