English 
Français 
Español 
Italiano 
Deutsch 
A
Rating: 4 out of 5
some prices are competitive, others less so, you have to make your choice, but for my part, product identical to the original for a filter
Translated reviews
Customer reviews of Pieces Bateaux
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 8 640 published reviews
Summary of reviews
The store consistently delivers on reliable delivery and accurate parts, with many reviews noting fast shipping and parts arriving on time, and parts matching what was ordered. Customers highlight helpful and responsive service, including professional communication and thorough advice, contributing to smooth purchases and timely reception. The wide selection of spare parts and easy-to-find items stand out, along with strong packaging and good value for money in several positive mentions. Overall, experience is characterized by efficiency, accuracy, and dependable support from the team.
Reviews 2 and 4 stars
Reset filtersA
Rating: 4 out of 5
No problem
Translated reviews
A
Rating: 4 out of 5
Delivery compliant and fast
Translated reviews
A
Rating: 2 out of 5
When ordering and paying, the part was available, but in the end, no stock available (1st problem). Very penalizing when you have a immobilizing breakdown and are waiting for your part. Order of 08/08/18 arrived at their place on 13/08 (well, why not, you have to be patient after all, but it annoys), package sent to my vacation location on 14/08 via chronopost according to their claim. (2nd problem)
By checking the order tracking on their site, I realize that in the end they sent me the package only on 17/08, so I was lied to and without making a pun, I was led on a boat from the beginning to the end!
Summary: -a lot of time wasted with them on the phone,
-lies from this company,
-week of vacation reserved with the boat for nothing,
-package arrived at my vacation location (+200kms) when I had returned home,
-new shipment at my expense of the package,
-no commercial effort in return.
I specify that I ordered the part from them on the advice of the shipyard where I had left my boat because they thought I would get the part faster. (what a regret!).
Now I especially know where not to go in case of new need!!!
Otherwise, the part corresponds to the order (it's the only point that is not negative)
PS: I would appreciate it if a sales manager could contact me please.
Translated reviews
By checking the order tracking on their site, I realize that in the end they sent me the package only on 17/08, so I was lied to and without making a pun, I was led on a boat from the beginning to the end!
Summary: -a lot of time wasted with them on the phone,
-lies from this company,
-week of vacation reserved with the boat for nothing,
-package arrived at my vacation location (+200kms) when I had returned home,
-new shipment at my expense of the package,
-no commercial effort in return.
I specify that I ordered the part from them on the advice of the shipyard where I had left my boat because they thought I would get the part faster. (what a regret!).
Now I especially know where not to go in case of new need!!!
Otherwise, the part corresponds to the order (it's the only point that is not negative)
PS: I would appreciate it if a sales manager could contact me please.
Response from Pieces Bateaux
Sir,
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In the case of your order for a propeller and a hub on 08/08/18 in the evening, we processed it on 09/08/18 and it left our premises on 10/08/18.
Our sales department has avoided working with Chronopost for several months due to the significant lack of reliability, especially in the summer season (subcontracting...). We keep our customers informed of this fact.
We prefer Colissimo.
The delivery delays you suffered were due to the fact that for the first shipment on 10/08/18, the carrier made a routing error (the package went to the wrong sorting center) consequently the package returned to our premises on 16/08/18 (First complaint we made to the carrier).
The second shipment left our premises on the same day of 16/08/18 (picked up by the carrier at our premises) which was only registered on 17/08/08 for delivery on 20/08/18...!!! Even though we pay significant surcharges for next-day delivery before 1 PM including Saturday. (Second complaint we made to the carrier).
We are in dispute with the carrier on this matter, and we sincerely apologize again for the inconvenience caused, which we share.
We are nonetheless pleased that the propeller and the hub correspond to your request.
Our sales department will contact you, hoping to satisfy you and keep you as a loyal customer, as we strive to do for nearly our 22,000 customers.
Best regards,
The Pièces Bateaux team.
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In the case of your order for a propeller and a hub on 08/08/18 in the evening, we processed it on 09/08/18 and it left our premises on 10/08/18.
Our sales department has avoided working with Chronopost for several months due to the significant lack of reliability, especially in the summer season (subcontracting...). We keep our customers informed of this fact.
We prefer Colissimo.
The delivery delays you suffered were due to the fact that for the first shipment on 10/08/18, the carrier made a routing error (the package went to the wrong sorting center) consequently the package returned to our premises on 16/08/18 (First complaint we made to the carrier).
The second shipment left our premises on the same day of 16/08/18 (picked up by the carrier at our premises) which was only registered on 17/08/08 for delivery on 20/08/18...!!! Even though we pay significant surcharges for next-day delivery before 1 PM including Saturday. (Second complaint we made to the carrier).
We are in dispute with the carrier on this matter, and we sincerely apologize again for the inconvenience caused, which we share.
We are nonetheless pleased that the propeller and the hub correspond to your request.
Our sales department will contact you, hoping to satisfy you and keep you as a loyal customer, as we strive to do for nearly our 22,000 customers.
Best regards,
The Pièces Bateaux team.
A
Rating: 4 out of 5
Good
Translated reviews
A
Rating: 2 out of 5
Hello
Products ordered not delivered, still waiting for the correct product paid referenced on the invoice.
Regards
Translated reviews
Products ordered not delivered, still waiting for the correct product paid referenced on the invoice.
Regards
Response from Pieces Bateaux
Sir,
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In the case of your order, it is a packaging problem during the preparation of the package.
We took care to immediately resend you the correct NGK LFR5A-11 spark plugs (the same day of your complaint); leaving you the
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In the case of your order, it is a packaging problem during the preparation of the package.
We took care to immediately resend you the correct NGK LFR5A-11 spark plugs (the same day of your complaint); leaving you the
A
Rating: 4 out of 5
Very well-made multi-brand site with a lot of choices
Translated reviews
A
Rating: 4 out of 5
I have never been disappointed, the parts correspond to what I wanted. Just a small problem with delivery responsiveness when it's free shipping, but otherwise good advice and clean product.
Translated reviews
A
Rating: 4 out of 5
Products and delivery times are compliant. The packaging could be more careful, a grease cartridge was open because it was crushed by other items in the package. Site to recommend for the range of products offered.
Translated reviews
A
Rating: 4 out of 5
Serious: one item instead of 2 delivered. Error reported and corrected very quickly. We appreciated the professionalism.
Translated reviews
A
Rating: 4 out of 5
Good delivery time
Translated reviews
A
Rating: 4 out of 5
Delivery point at Zaventem airport really not practical due to new traffic and security rules
Translated reviews
A
Rating: 4 out of 5
Good sending of the parts
Translated reviews
A
Rating: 4 out of 5
Serious site
Translated reviews
A
Rating: 4 out of 5
The products are compliant with the description but the delivery time is very long (2 weeks for products in stock).
Translated reviews
A
Rating: 4 out of 5
Good without problems, correct delivery times, parts changed without issues too, if defective nothing to say. Just a downside regarding some prices where you can find 30% less on another sales site.
Translated reviews
A
Rating: 4 out of 5
Clear and well-organized site.
Translated reviews
A
Rating: 4 out of 5
An error in the reference in the delivery of my parts, but quickly rectified by exchanging for the correct parts without additional shipping costs. Reactive and friendly team via email and phone. Christian
Translated reviews
A
Rating: 4 out of 5
Good value for money.
Translated reviews
A
Rating: 4 out of 5
Clear and complete site, met my expectations.
Translated reviews
A
Rating: 4 out of 5
Fast delivery
Translated reviews
A
Rating: 4 out of 5
Well received thank you
Translated reviews
A
Rating: 4 out of 5
Good
Translated reviews
A
Rating: 4 out of 5
For my first order on this site I give ****.
Translated reviews
A
Rating: 4 out of 5
delivery and reception ok
Translated reviews
A
Rating: 4 out of 5
correct
Translated reviews
A
Rating: 4 out of 5
Not bad
Translated reviews
A
Rating: 4 out of 5
be careful with the announced stock, the so-called available parts may not actually be
Translated reviews
A
Rating: 4 out of 5
good site, when an item is not available they inform you, I recommend
Translated reviews
A
Rating: 4 out of 5
Very serious site
Translated reviews
A
Rating: 2 out of 5
Average
Translated reviews
Response from Pieces Bateaux
Sir,
We thank you for your comment, our customers' feedback is valuable for improving our service quality on a daily basis.
In the case of your order, we took care to refund you for the item "oil filter" which was indeed suitable for your engine (leaving you the item).
Our sales and technical service took care to understand your requests. However, we are unable to deliver a specific brand (at your request) that is not part of our suppliers.
We hope we have done everything possible to satisfy you, and we apologize again for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.
We thank you for your comment, our customers' feedback is valuable for improving our service quality on a daily basis.
In the case of your order, we took care to refund you for the item "oil filter" which was indeed suitable for your engine (leaving you the item).
Our sales and technical service took care to understand your requests. However, we are unable to deliver a specific brand (at your request) that is not part of our suppliers.
We hope we have done everything possible to satisfy you, and we apologize again for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.
A
Rating: 2 out of 5
Delay issue
Translated reviews
Response from Pieces Bateaux
Sir,
We thank you for your comment, our customers' feedback is valuable for improving our service quality on a daily basis.
In the case of your order, one of the items out of the 9, namely the "OUTBOARD OIL 4 STROKE YAMALUBE 10W30 (4L) ref YMD-630500400" took a long time to supply. This created significant delays on our side.
We sent the items ready to be shipped and we took care to inform you in writing regarding these unexpected delays, giving you the possibility of a refund if necessary.
We hope we have done everything possible to satisfy you, and we apologize again for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.
We thank you for your comment, our customers' feedback is valuable for improving our service quality on a daily basis.
In the case of your order, one of the items out of the 9, namely the "OUTBOARD OIL 4 STROKE YAMALUBE 10W30 (4L) ref YMD-630500400" took a long time to supply. This created significant delays on our side.
We sent the items ready to be shipped and we took care to inform you in writing regarding these unexpected delays, giving you the possibility of a refund if necessary.
We hope we have done everything possible to satisfy you, and we apologize again for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.
A
Rating: 4 out of 5
Very good, compliant with my request
Thank you
Translated reviews
Thank you
A
Rating: 4 out of 5
Delivery time a bit long, but I was eventually delivered. Friendly sales team.
Translated reviews
A
Rating: 4 out of 5
A rare seriousness, thank you
Translated reviews
A
Rating: 4 out of 5
I will probably try again, overall good service and quick response from the sales department, however, impossible to reach the technical service
Translated reviews
A
Rating: 4 out of 5
Attentive customer follow-up, good responsiveness to inquiries, products received conforming to the order.
Points for improvement, waiting time on out-of-stock products and lack of information on this point during the order.
Translated reviews
Points for improvement, waiting time on out-of-stock products and lack of information on this point during the order.
A
Rating: 4 out of 5
Good communication following a supply problem, but quickly resolved
Translated reviews
A
Rating: 4 out of 5
Very fast shipping but packaging needs to be reviewed (carton torn, nothing to secure the purchased item inside, fortunately remained intact).
Translated reviews
A
Rating: 4 out of 5
Fast delivery
Translated reviews