Customer reviews of Pieces Bateaux

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 8 411 published reviews
5 6 967 83% 4 1 007 12% 3 259 3% 2 74 1% 1 104 1%

Summary of reviews

The online store excels in delivering products that meet customer expectations, as many orders arrive precisely as requested and are compliant with specifications. Customers highlight the comprehensive manuals that accompany their purchases, adding value to the items received. Fast delivery is a recurring theme, with numerous reviews mentioning efficient shipping that often takes less than three days, ensuring timely receipt of goods.

Reviews 2 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/05/2018
Serious site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/05/2018
The products are compliant with the description but the delivery time is very long (2 weeks for products in stock).
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/05/2018
Good without problems, correct delivery times, parts changed without issues too, if defective nothing to say. Just a downside regarding some prices where you can find 30% less on another sales site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/04/2018
Clear and well-organized site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/05/2018
An error in the reference in the delivery of my parts, but quickly rectified by exchanging for the correct parts without additional shipping costs. Reactive and friendly team via email and phone. Christian
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/05/2018
Good value for money.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/05/2018
Clear and complete site, met my expectations.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/04/2018
Fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/04/2018
Well received thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/04/2018
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/04/2018
For my first order on this site I give ****.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/04/2018
delivery and reception ok
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/02/2018
correct
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/04/2018
Not bad
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/03/2018
be careful with the announced stock, the so-called available parts may not actually be
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/03/2018
good site, when an item is not available they inform you, I recommend
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/04/2018
Very serious site
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/03/2018
Average
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Response from Pieces Bateaux
Sir,
We thank you for your comment, our customers' feedback is valuable for improving our service quality on a daily basis.
In the case of your order, we took care to refund you for the item "oil filter" which was indeed suitable for your engine (leaving you the item).
Our sales and technical service took care to understand your requests. However, we are unable to deliver a specific brand (at your request) that is not part of our suppliers.
We hope we have done everything possible to satisfy you, and we apologize again for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/03/2018
Delay issue
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Response from Pieces Bateaux
Sir,
We thank you for your comment, our customers' feedback is valuable for improving our service quality on a daily basis.
In the case of your order, one of the items out of the 9, namely the "OUTBOARD OIL 4 STROKE YAMALUBE 10W30 (4L) ref YMD-630500400" took a long time to supply. This created significant delays on our side.
We sent the items ready to be shipped and we took care to inform you in writing regarding these unexpected delays, giving you the possibility of a refund if necessary.
We hope we have done everything possible to satisfy you, and we apologize again for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/03/2018
Very good, compliant with my request
Thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/02/2018
Delivery time a bit long, but I was eventually delivered. Friendly sales team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/03/2018
A rare seriousness, thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/03/2018
I will probably try again, overall good service and quick response from the sales department, however, impossible to reach the technical service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/02/2018
Attentive customer follow-up, good responsiveness to inquiries, products received conforming to the order.
Points for improvement, waiting time on out-of-stock products and lack of information on this point during the order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/03/2018
Good communication following a supply problem, but quickly resolved
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/03/2018
Very fast shipping but packaging needs to be reviewed (carton torn, nothing to secure the purchased item inside, fortunately remained intact).
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/03/2018
Fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/03/2018
okkk
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/02/2018
Serious and very attentive
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/02/2018
Order placed on February 18 ..... received on March 16. Too long
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/02/2018
First satisfactory experience. Thank you.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/01/2018
Hello apart from the wait for the package nothing to report
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/01/2018
Very pleasant site with very competent people
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/02/2018
Way too long between the order and delivery
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Response from Pieces Bateaux
Sir, We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis. In the case of your order, some items took a long time to supply due to the internal reorganization of the Mercury factory. This created significant delays in deliveries. We source directly from the factory to offer you attractive prices. We have sent the items ready to be shipped and we took care to inform you in writing about these unexpected delays, giving you the option of a refund if necessary. The missing items were shipped separately. We naturally covered the additional transport costs. We hope we have done everything to satisfy you, once again presenting our apologies for the inconvenience caused. Best regards, The Boat Parts Team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/01/2018
Despite a supply problem, customer service was very responsive.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/01/2018
A small delay for delivery but informed the day after the order. Reception ok, the only thing is that my order was delivered in three packages but I only had a link for one... I recommend this site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/02/2018
Good and fast
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/12/2017
Good advice, they know boat parts
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/01/2018
No order tracking. Out of 3 items, 1 not available, not notified, (I inquired by phone), no delay, still no news...
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Response from Pieces Bateaux
Sir,
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In the case of your order, one of the items "Mercury Mariner Thermostat 2.5 to 6hp (4 stroke) ref 804540" took a long time to supply due to the reorganization of the Mercury factory. This created significant delays on our side.
We sent the items ready to be shipped and we took care to inform you in writing regarding these unexpected delays, leaving you the possibility of a refund if necessary.
As for the missing item, it was shipped last week and correctly received by you. All accompanied by real-time tracking of the order's progress, available either from your customer area or from the Colissimo carrier's area.
We hope we have done everything to satisfy you, once again presenting our apologies for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/01/2018
Good
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