English 
Français 
Español 
Italiano 
Deutsch 
A
Rating: 4 out of 5
okkk
Translated reviews
Customer reviews of Pieces Bateaux
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 8 640 published reviews
Summary of reviews
The store consistently delivers on reliable delivery and accurate parts, with many reviews noting fast shipping and parts arriving on time, and parts matching what was ordered. Customers highlight helpful and responsive service, including professional communication and thorough advice, contributing to smooth purchases and timely reception. The wide selection of spare parts and easy-to-find items stand out, along with strong packaging and good value for money in several positive mentions. Overall, experience is characterized by efficiency, accuracy, and dependable support from the team.
Reviews 2 and 4 stars
Reset filtersA
Rating: 4 out of 5
Serious and very attentive
Translated reviews
A
Rating: 2 out of 5
Order placed on February 18 ..... received on March 16. Too long
Translated reviews
A
Rating: 4 out of 5
First satisfactory experience. Thank you.
Translated reviews
A
Rating: 4 out of 5
Hello apart from the wait for the package nothing to report
Translated reviews
A
Rating: 4 out of 5
Very pleasant site with very competent people
Translated reviews
A
Rating: 2 out of 5
Way too long between the order and delivery
Translated reviews
Response from Pieces Bateaux
Sir, We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis. In the case of your order, some items took a long time to supply due to the internal reorganization of the Mercury factory. This created significant delays in deliveries. We source directly from the factory to offer you attractive prices. We have sent the items ready to be shipped and we took care to inform you in writing about these unexpected delays, giving you the option of a refund if necessary. The missing items were shipped separately. We naturally covered the additional transport costs. We hope we have done everything to satisfy you, once again presenting our apologies for the inconvenience caused. Best regards, The Boat Parts Team.
A
Rating: 4 out of 5
Despite a supply problem, customer service was very responsive.
Translated reviews
A
Rating: 4 out of 5
A small delay for delivery but informed the day after the order. Reception ok, the only thing is that my order was delivered in three packages but I only had a link for one... I recommend this site.
Translated reviews
A
Rating: 4 out of 5
Good and fast
Translated reviews
A
Rating: 4 out of 5
Good advice, they know boat parts
Translated reviews
A
Rating: 2 out of 5
No order tracking. Out of 3 items, 1 not available, not notified, (I inquired by phone), no delay, still no news...
Translated reviews
Response from Pieces Bateaux
Sir,
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In the case of your order, one of the items "Mercury Mariner Thermostat 2.5 to 6hp (4 stroke) ref 804540" took a long time to supply due to the reorganization of the Mercury factory. This created significant delays on our side.
We sent the items ready to be shipped and we took care to inform you in writing regarding these unexpected delays, leaving you the possibility of a refund if necessary.
As for the missing item, it was shipped last week and correctly received by you. All accompanied by real-time tracking of the order's progress, available either from your customer area or from the Colissimo carrier's area.
We hope we have done everything to satisfy you, once again presenting our apologies for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In the case of your order, one of the items "Mercury Mariner Thermostat 2.5 to 6hp (4 stroke) ref 804540" took a long time to supply due to the reorganization of the Mercury factory. This created significant delays on our side.
We sent the items ready to be shipped and we took care to inform you in writing regarding these unexpected delays, leaving you the possibility of a refund if necessary.
As for the missing item, it was shipped last week and correctly received by you. All accompanied by real-time tracking of the order's progress, available either from your customer area or from the Colissimo carrier's area.
We hope we have done everything to satisfy you, once again presenting our apologies for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.
A
Rating: 4 out of 5
Good
Translated reviews
A
Rating: 4 out of 5
Received quite quickly, faithful to the description.
Translated reviews
A
Rating: 2 out of 5
Too long between the order date and the shipping date, ordered on December 12 and the parts still haven't arrived
Translated reviews
Response from Pieces Bateaux
Sir,
We thank you for your comment, the opinion of our customers is precious to improve our quality of service on a daily basis.
In your case, you ordered Reference: 18-5395: Mercruiser V8 Thunderbolt 9-29403 ignition head, and Reference: 18-5431: Mercruiser 9-29200 ignition finger and disk.
After verification, this was an order placed on December 29 and not December 12.
We indicated during the written order confirmation that during the end-of-year holidays, disruptions due to suppliers and carriers may cause delays.
Your package left on January 11 as a tracked package. (i.e., 72 hours after our company reopened) Note that in your case, the shipment is destined for Djibouti.
Hoping to have done everything to ensure your satisfaction.
And we apologize again for the inconvenience caused.
Sincerely,
The team at Boat Parts.
We thank you for your comment, the opinion of our customers is precious to improve our quality of service on a daily basis.
In your case, you ordered Reference: 18-5395: Mercruiser V8 Thunderbolt 9-29403 ignition head, and Reference: 18-5431: Mercruiser 9-29200 ignition finger and disk.
After verification, this was an order placed on December 29 and not December 12.
We indicated during the written order confirmation that during the end-of-year holidays, disruptions due to suppliers and carriers may cause delays.
Your package left on January 11 as a tracked package. (i.e., 72 hours after our company reopened) Note that in your case, the shipment is destined for Djibouti.
Hoping to have done everything to ensure your satisfaction.
And we apologize again for the inconvenience caused.
Sincerely,
The team at Boat Parts.
A
Rating: 2 out of 5
did not receive all my order
Translated reviews
Response from Pieces Bateaux
Sir,
We thank you for your comment, the opinion of our customers is precious to improve our quality of service on a daily basis.
In your case, you ordered several different items, one of which did not reach you (Quicksilver 2-4-C marine grease, 227g, 802859Q1, 8M0121966)
After verification, our stock tracking and the preparation report show that this tube of grease was indeed part of the package. Nevertheless, we took care to send you an additional one at our expense.
Hoping to have done everything to ensure your satisfaction.
And we apologize again for the inconvenience caused.
Sincerely,
The team at Boat Parts.
We thank you for your comment, the opinion of our customers is precious to improve our quality of service on a daily basis.
In your case, you ordered several different items, one of which did not reach you (Quicksilver 2-4-C marine grease, 227g, 802859Q1, 8M0121966)
After verification, our stock tracking and the preparation report show that this tube of grease was indeed part of the package. Nevertheless, we took care to send you an additional one at our expense.
Hoping to have done everything to ensure your satisfaction.
And we apologize again for the inconvenience caused.
Sincerely,
The team at Boat Parts.
A
Rating: 4 out of 5
Very good
Translated reviews
A
Rating: 4 out of 5
Part conforms to my expectations.
15 days delay between the order and delivery.
Very serious site.
Translated reviews
15 days delay between the order and delivery.
Very serious site.
A
Rating: 4 out of 5
speed in informing the customer
Translated reviews
A
Rating: 4 out of 5
Search engine to improve. Not selective enough.
Translated reviews
A
Rating: 4 out of 5
very good, cheap, and deadline respected, I recommend it
Translated reviews
Response from Pieces Bateaux
Hello,
Thank you for this very positive comment! We hope to see you soon among our customers, aiming to achieve 5 stars of satisfaction!
Customer service is essential for us.
The Team www.piecesbateaux.com
Thank you for this very positive comment! We hope to see you soon among our customers, aiming to achieve 5 stars of satisfaction!
Customer service is essential for us.
The Team www.piecesbateaux.com
A
Rating: 4 out of 5
Nothing to say
Translated reviews
Response from Pieces Bateaux
Hello,
Thank you for this very positive comment! We hope to see you soon among our customers, aiming to achieve 5 stars of satisfaction!
Customer service is essential for us.
The Team www.piecesbateaux.com
Thank you for this very positive comment! We hope to see you soon among our customers, aiming to achieve 5 stars of satisfaction!
Customer service is essential for us.
The Team www.piecesbateaux.com
A
Rating: 4 out of 5
Simple
Translated reviews
Response from Pieces Bateaux
Hello,
Thank you for this very positive comment! We hope to see you soon among our customers, aiming to achieve 5-star satisfaction!
Customer service is essential for us. In this regard, feel free to visit our new site with easier navigation.
The Team www.piecesbateaux.com
Thank you for this very positive comment! We hope to see you soon among our customers, aiming to achieve 5-star satisfaction!
Customer service is essential for us. In this regard, feel free to visit our new site with easier navigation.
The Team www.piecesbateaux.com
A
Rating: 4 out of 5
very good
Translated reviews
Response from Pieces Bateaux
Hello,
Thank you for this very positive comment! We hope to see you soon among our customers, aiming to achieve 5-star satisfaction!
Customer service is essential for us. In this regard, feel free to visit our new site with easier navigation.
The Team www.piecesbateaux.com
Thank you for this very positive comment! We hope to see you soon among our customers, aiming to achieve 5-star satisfaction!
Customer service is essential for us. In this regard, feel free to visit our new site with easier navigation.
The Team www.piecesbateaux.com
A
Rating: 4 out of 5
Very good for the sale but the part no longer corresponds to the original part.
Translated reviews
A
Rating: 4 out of 5
Material delivered as expected
Translated reviews
A
Rating: 4 out of 5
Very responsive on the technical and also commercial level
Translated reviews
A
Rating: 4 out of 5
Correct
Translated reviews
A
Rating: 4 out of 5
First time the gas pump arrived broken... second shipment at the seller's expense ok, but two weeks passed in the meantime...
The handling of the dispute was however quick, good management.
Translated reviews
The handling of the dispute was however quick, good management.
A
Rating: 4 out of 5
Good communication and reaction with long delay article while announced in stock.
Translated reviews
A
Rating: 4 out of 5
The products are good but the delivery took longer than expected
Translated reviews
A
Rating: 4 out of 5
The products are shipped and at a reasonable price. Delays a bit long.
Translated reviews
A
Rating: 4 out of 5
Serious site, parts conforming to the order, fast delivery.
A small downside, impossible to reach the technical service.
Translated reviews
A small downside, impossible to reach the technical service.
A
Rating: 4 out of 5
despite some issues with order preparation, it's good.
Translated reviews
A
Rating: 4 out of 5
Good
Translated reviews
A
Rating: 4 out of 5
Good
Translated reviews
A
Rating: 4 out of 5
Good
Translated reviews
A
Rating: 4 out of 5
Despite a piece error in my order,
piecesbateaux.com did everything to send me the correct part.
I therefore received the part in time for the boat outing of the weekend!
Easily reachable by phone, available, pleasant and very professional.
Translated reviews
piecesbateaux.com did everything to send me the correct part.
I therefore received the part in time for the boat outing of the weekend!
Easily reachable by phone, available, pleasant and very professional.
A
Rating: 4 out of 5
Good site but incomplete
Translated reviews
A
Rating: 4 out of 5
Nothing to report, fast and efficient.
Translated reviews