Customer reviews of Pinup Secret

Delivery time is too long. Shipping costs for home deliveries are too expensive. The product is good.

The cream is great. Unfortunately, the pumps work very poorly. I won't be able to use most of the cream.

Very satisfactory product, in line with my wishes

The soap is great, my skin feels good. It is versatile and even great for shaving in the shower. Suggestion for improvement: TRAVEL SIZE I would like a smaller size with a suitable soap case for traveling! I'm already considering cutting the soap to be able to take it small and safe on my many trips.

Products are great as always, the only downside is that the goods are not delivered to the front door and always have to be picked up at a station.

Purchase of the oil-free cream. It made me bright red and created sensations of burning (something that had never happened with other creams before). I absolutely do not recommend it, moreover I checked and this cream with various dangerous components is rated 8/100 on Yuka (for those who know). The company refused to refund me despite the effects this cream had on my skin. The only positive point I see is the packaging and design of the cream tube. But anyway, it will end up in the trash.... Be careful.

Order incomplete.

I did not receive the brush I ordered with 2 goat milk soaps in 1 set. As a loyal customer, I am extremely disappointed.

refund

The products went to 50% off just after my order. I have been ordering for many years and never received any loyalty gesture.

Burned skin irritation -+++

I am now waiting 7 weeks for my goods (June 27, 2025) that I ordered on May 11, 2025. I specified that it should be delivered to a parcel shop, but I didn't know that this specified business no longer accepts packages. Okay, that can happen, so I took the next possible opportunity to use a MYFLEXBOX on my way home, which I didn't know required a QR code or an 8-digit code according to the parcel service, which I should get from the sender, not from them. So I wrote to the sender again, and they said I wouldn't get it from them either, so I still haven't received my package, and now I am getting a message that I have to pay 4.99€ again because of this. This is customer service; there is nothing more to say about it, especially since I go to work and packages have already gone missing in my building, so I use parcel shops and stations for pickup.

No. Unfortunately, the ordering process and the subsequent issues with the incorrect delivery location by your company have not been satisfactorily resolved.

Package never received

Package never received

I have not received the product. The product was supposed to be delivered via dpd. I received an email stating that the product should be delivered in 1-2 business days and then for days nothing happened. I had to actively search for the tracking number to find out that the product could not be delivered and was sent back. The reason why the product could not be delivered was not specified. I would have loved to test the product and am very disappointed that I did not receive it. But honestly, I did not expect anything different with dpd shipping. So a new order won't help either. Very unfortunate.

The goods have still not been delivered thanks to dpd

Good products for both your skin care and hair care routine. I recommend.

The soap is great

The products are very good? I received everything, shipping sometimes takes a bit.

I would have liked to have small supports with the soaps

Order not received

Doesn't bring anything at all. Now I have even worse skin plus pimples. Waste of money.

Super product! I love it

The only downside is the delivery with a courier who doesn't come to your place at all and who apparently leaves the package wherever it suits him... for me, at the other end of the city

Top notch 👌

Always satisfied with the products of your brand. Unfortunately, I can only buy them during big promotions (1 purchased = 1 or 2 free).

Not enough feedback on the products but already very satisfied

I did not receive the package.

I was only offered a discount code as compensation after receiving the broken package with the damaged goods. This did not improve my waiting time in relation to the urgency of my order. I had already provided a discount code in the respective order, which has of course expired for my current order.

My skin has developed so many inflamed pimples after using the soap! Unfortunately, I cannot recommend it.

Very happy with the purchase. Unfortunately, the delivery scheduled for Thursday was made today after Mother's Day, what a shame.

Shipment never arrived due to DPD. The worst delivery service one can use. I now have to pay for shipping again.

I did not receive my order.

Unfortunately, my package was damaged during transport and a product is missing. I have now been instructed by customer service to wait, as you are in a legal dispute with the transport company. However, as a customer, I am not responsible for this and find it unacceptable that the missing product cannot simply be sent to me.

Very good products. However, they are cheaper at the pharmacy.

Package received on time and in good condition.

Satisfied with the pin up secret products that I have been using daily for several years.

I have nothing negative to report, the soap and the Precieux cream are easy to use and are okay, but not as special as some influencers claim. 4 stars because I unfortunately cannot understand the hype. I have the impression that the products are as good as other creams or soaps too...

The website for package tracking to Austria is somewhat unclear and the shipping costs are very high, especially considering that it takes more than a week for delivery.