Pinup Secret consistently delivers fast, reliable service with super fast delivery and careful packaging, ensuring orders arrive promptly and intact. Customers repeatedly praise the range of products, noting visible benefits for the skin, softer and clearer skin, and a positive experience with textures, scents, and overall feel. The store earns ongoing trust through long-term satisfaction and loyalty, with many reviewers highlighting repeated purchases over several years and high-quality skincare that meets expectations. Pricing promotions and free delivery to pickup points are also mentioned as making the experience attractive.
I ordered a cream and the press button system for dispensing the cream did not work. This can happen. I called customer service and they didn't bother. Not very commercial...
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Fatou D.
Rating: 4 out of 5
following a purchase from 31/01/2025
Very good service
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Emmanuelle L.
Rating: 1 out of 5
following a purchase from 02/02/2025
Hello, I've never had any problems with other face products, and now I'm allergic to soap. Fifteen minutes after applying the mask, my face was swollen and bright red. I followed a four-day course of antibiotic cream and four days of antihistamines. Have a nice day.
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Jessica P.
Rating: 1 out of 5
following a purchase from 31/01/2025
I haven't received my parcel yet. It arrived at a relay point that does not exist.
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Hind P.
Rating: 1 out of 5
following a purchase from 02/02/2025
I still haven't received my order
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Janine K.
Rating: 1 out of 5
following a purchase from 03/01/2025
Unfortunately I have not received my order! I can no longer order because my address as such is not being supplied, I would like to know why. Where they should have delivered my order does not exist. I think this is a great pity!
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Claire D.
Rating: 1 out of 5
following a purchase from 02/02/2025
I still haven't received anything!!!
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Edith C.
Rating: 4 out of 5
following a purchase from 19/01/2025
This time my parcel took a long time to arrive and instead of being delivered to my home it was put in a relay point without my agreement. The products are still very good. I'm always satisfied with the soaps and creams. The peeling is really great. I'm a little disappointed with the shampoo, which doesn't suit me.
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Amélie R.
Rating: 1 out of 5
following a purchase from 02/02/2025
I placed my order 15 days ago and I still haven't received my parcel.
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Carole H.
Rating: 1 out of 5
following a purchase from 02/02/2025
I did not receive the order obviously lost package
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Nicole G.
Rating: 4 out of 5
following a purchase from 01/02/2025
Very satisfied with your products (cream and fluid soap). Delivery time and quality very good. A small problem with the glass bottle for the fluid, which has become opaque (previously transparent), making it difficult to see how much is left in the bottle.
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Hanane M.
Rating: 1 out of 5
following a purchase from 02/02/2025
I still haven't received my order
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Stephanie S.
Rating: 1 out of 5
following a purchase from 02/02/2025
Not at all satisfied with the products, my skin is completely dry, with lots of pimples, so I wouldn't recommend these products.
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Amélie M.
Rating: 1 out of 5
following a purchase from 02/02/2025
I have received an incomplete parcel
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Nicole D.
Rating: 2 out of 5
following a purchase from 28/01/2025
I am very happy with the products I have bought so far. However, with my last order I didn't like the smell of one product and wanted to send it back and I still haven't heard back.
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Viola S.
Rating: 1 out of 5
following a purchase from 25/01/2025
My order never arrived! I received a message that the package will arrive at the parcel store but I never received a confirmation and I don't know where the package is. I already placed the order on 25.01..
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Gaëlle H.
Rating: 3 out of 5
following a purchase from 31/01/2025
The brand is great but I paid 52€ for my order and I had to pay 30€ in customs fees.
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Manuela G.
Rating: 3 out of 5
following a purchase from 29/01/2025
I had already tested the oil-free creams, which I support very well, and to my great surprise I got red patches all over my face. I don't know if the composition has changed, but I had an instant allergic reaction.
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Melanie S.
Rating: 1 out of 5
following a purchase from 27/01/2025
Customer service very unfriendly. Just sends standard answers. Does not respond to questions.
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Stephanie K.
Rating: 1 out of 5
following a purchase from 13/01/2025
ZERO stars from me unfortunately. I would love to get my money back because my skin is much worse than before! Not only more blemishes but also dry, flaky skin that didn't exist before! Absolutely not worth the money.
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Voahary R.
Rating: 3 out of 5
following a purchase from 27/01/2025
Very long delivery times
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Nadine S.
Rating: 3 out of 5
following a purchase from 27/01/2025
Unfortunately, the soap stings my eyes extremely, even without direct eye contact. My skin is also very blemished since I started using the product, I hope this is just an initial aggravation and will get better.
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Nora B.
Rating: 3 out of 5
following a purchase from 29/01/2025
Makes skin soft but very small 😓
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Karima K.
Rating: 1 out of 5
following a purchase from 25/01/2025
I have not received my order
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Anais J.
Rating: 4 out of 5
following a purchase from 26/01/2025
Great soap, but not the box which is huge and unattractive and would have deserved to be used for transport too. Prompt after-sales service, but it's a shame not to be able to return if unsatisfied.
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Pauline T.
Rating: 1 out of 5
following a purchase from 25/01/2025
I received my order and I am satisfied. I will recommend it soon. Yours faithfully
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Audrey R.
Rating: 1 out of 5
following a purchase from 26/12/2024
Order received 1 month later because my package was lost except that upon receipt of my second shipment I also received the 1st and of course I was asked to return it or pay for it.
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Ramatoulaye B.
Rating: 4 out of 5
following a purchase from 24/01/2025
Excellent product
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Virginie E.
Rating: 1 out of 5
following a purchase from 27/01/2025
I'm told that delivery is free, but as soon as I receive my parcel I have to pay a fee. It's not cool not to warn your customers.
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Patricia C.
Rating: 3 out of 5
following a purchase from 23/01/2025
Products with an unnatural composition,, disappointed
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Alexandra H.
Rating: 2 out of 5
following a purchase from 23/01/2025
Product missing from the order (forgotten during preparation) instead of sending it back to me immediately...offer to buy a product so that it can be sent back to me...with a promotional code...
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Celine L.
Rating: 1 out of 5
following a purchase from 22/01/2025
I have not received my.order, it has been returned to you following the leave of the drop-off point, what can I do?
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Catherine D.
Rating: 1 out of 5
following a purchase from 23/01/2025
Very satisfied
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Pascale C.
Rating: 3 out of 5
following a purchase from 08/01/2025
Every other product of good quality
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Wafae B.
Rating: 1 out of 5
following a purchase from 13/01/2025
Many delays
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Mary-Ann M.
Rating: 3 out of 5
following a purchase from 15/01/2025
My oil-free cream is not liquid and is unusable 😅
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Soline J.
Rating: 1 out of 5
following a purchase from 06/01/2025
delivery took far too long
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Pauline R.
Rating: 1 out of 5
following a purchase from 08/01/2025
I didn't order anything! It's all nonsense! It's a scam! I get charged and on top of that a parcel that I never came to pick up! And I don't know how someone could have picked up a parcel in my name without my ID and receive an e-mail about how my order went? It's a scam!
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Pledel M.
Rating: 4 out of 5
following a purchase from 09/01/2025
Good site and order made at Pin up Secret
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Jenna O.
Rating: 2 out of 5
following a purchase from 09/01/2025
I did not receive my order in full, some products are missing and the worst thing is that I am asked to place a new order in order to receive what is missing in addition to a new purchase.
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