The online store Pinup Secret is highly regarded for its exceptional product quality, with many customers noting significant improvements in their skin's texture and appearance after using the products. Users have highlighted specific benefits such as effective treatments for oily skin, quick absorption, and the pleasant scents of the items, which contribute to an enjoyable experience. Fast and reliable shipping is another consistent theme, with numerous mentions of orders arriving quickly and in good condition, often accompanied by updates on shipment status.
I don't recommend the oil-free cream as a mattifying face care product for oily skin. After receiving an order missing an item, I tried several times to reach customer service by phone, but no answer! I sent an e-mail to claim the missing product, unfortunately customer service is still not serious and sent me the missing product after insisting and calling back several times.
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Mélanie P.
Rating: 1 out of 5
following a purchase from 15/08/2024
My skin is unfortunately worse since I started using your products.
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Sandra R.
Rating: 4 out of 5
following a purchase from 16/08/2024
Very good product. Too bad delivery was not made to the requested relay point.
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Laure S.
Rating: 1 out of 5
following a purchase from 22/07/2024
I am missing 1 item from my order and I have had no reply for 1 and a half months! I'm very disappointed with the customer service
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Sonia M.
Rating: 3 out of 5
following a purchase from 13/08/2024
I am still very satisfied with the products. But I won't order again because I had to pay customs duties of 24.50 € which is a bit expensive, I know that this is not your fault.
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Yohann M.
Rating: 1 out of 5
following a purchase from 13/08/2024
I have not received the order .....
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Celine D.
Rating: 1 out of 5
following a purchase from 02/08/2024
I still haven't received my parcel
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Maria S.
Rating: 1 out of 5
following a purchase from 24/07/2024
Order never received and no feedback. They were supposed to investigate where my parcel was but then there was no more feedback and no delivery either
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Daniel T.
Rating: 1 out of 5
following a purchase from 10/08/2024
Disappointed with the shampoo, which makes hair super heavy and smells really bad.
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Gaelle M.
Rating: 2 out of 5
following a purchase from 10/08/2024
Parcel received a few weeks ago and I wrote to the brand to adapt their products to my routine, on Instagram: no response. I hope the quality of the products will be better than the customer service.
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Florence M.
Rating: 1 out of 5
following a purchase from 09/08/2024
The products don't suit me.....they burn me..too bad.
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Audrey R.
Rating: 2 out of 5
following a purchase from 09/08/2024
Order placed, fast delivery except that one item was missing. To receive my article (in a concern of ecology) they propose me -50% on a product and I will receive the missing one at the same time. I refused, forcing and 0 gesture with the sending of the missing product and I had to pay postage on top! Very disappointed for a first purchase. I don't think I'd recommend
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Carole C.
Rating: 3 out of 5
following a purchase from 29/07/2024
Order received almost on time ... Unfortunately, I could not discover my products until I returned from vacation ... The products are not adapted to my morphology and I wish to return them 😏
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Rosa B.
Rating: 1 out of 5
following a purchase from 06/08/2024
I ordered the 2× light soap , only with goat milk and received 2×with curcuma!!! They totally stain and my face is orange 😔
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Sonia Z.
Rating: 4 out of 5
following a purchase from 07/08/2024
Great products
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Elke P.
Rating: 1 out of 5
following a purchase from 07/08/2024
Products were not delivered to my address but to a collection point. I have still not received a reply to my complaint about this. But feedback on the products would be appreciated. I would say: brazen approach and not very service-oriented
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Nadia J.
Rating: 4 out of 5
following a purchase from 09/08/2024
It's fine, but I can't see any change after a week of use.
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Hanane B.
Rating: 2 out of 5
following a purchase from 08/08/2024
10/10
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Christian M.
Rating: 4 out of 5
following a purchase from 08/08/2024
Sublime because I received the products in record time and I was informed of the good progress of the delivery. As it's a gift for my daughter, I haven't received any feedback from her, but I think she'll like it, especially the little surprise gift which really touches me. Have a nice trip. Yours sincerely Christian Motet
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Lena W.
Rating: 3 out of 5
following a purchase from 08/08/2024
Unfortunately, the product did not arrive intact and I could not have it delivered to my home, but had to collect my order from a packing station.
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Soléna G.
Rating: 1 out of 5
following a purchase from 07/08/2024
Very happy with the products but very disappointed with the customer service. I had a problem on my order because the point of delivery to recover. My order was on vacation afterwards. I contacted customer service by e-mail, but never got a reply... That's a shame!
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Seham E.
Rating: 1 out of 5
following a purchase from 07/08/2024
I have not received my order.
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Axel H.
Rating: 4 out of 5
following a purchase from 07/08/2024
great!
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Nathalie L.
Rating: 4 out of 5
following a purchase from 07/08/2024
I ordered the pin up secret soap and I'm very happy with it I was reluctant and didn't dare order it because of the many negative reviews on social networks But I don't regret it
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Camille C.
Rating: 3 out of 5
following a purchase from 06/08/2024
Disappointed with the quantity of product now remains to be seen if it works well
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Dalla N.
Rating: 4 out of 5
following a purchase from 05/08/2024
As described. To be seen in the long term for the result but quite satisfied.
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Swetlana K.
Rating: 1 out of 5
following a purchase from 06/08/2024
Unfortunately, I don't like the product at all
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Karine F.
Rating: 4 out of 5
following a purchase from 07/08/2024
I TOOK THE SOAP WHICH GOES VERY WELL TO MY SKIN ATTENUATES MY BUTTONS.
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Marjolaine G.
Rating: 1 out of 5
following a purchase from 06/08/2024
Order not received!
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Charlotte P.
Rating: 1 out of 5
following a purchase from 06/08/2024
I have not received my order but have been sent the wrong package. I haven't heard from support for a week, no one has responded.
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Tania B.
Rating: 4 out of 5
following a purchase from 04/08/2024
On-time delivery and efficient customer service
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Carole R.
Rating: 4 out of 5
following a purchase from 02/08/2024
Perfect
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nurije K.
Rating: 4 out of 5
following a purchase from 02/08/2024
Very good product
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Mathilde L.
Rating: 2 out of 5
following a purchase from 04/08/2024
For the moment I can't see any change in my skin 😢
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Deborah N.
Rating: 1 out of 5
following a purchase from 02/08/2024
Very small product for its price
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Yvonne W.
Rating: 1 out of 5
following a purchase from 24/07/2024
The goods I ordered and paid for in advance have not been delivered. I have been told for 3 weeks that the goods are in transit. Customer service does not get back to me. Absolutely dubious behavior.
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Diez E.
Rating: 1 out of 5
following a purchase from 02/08/2024
Delivery took too long
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Stephanie R.
Rating: 3 out of 5
following a purchase from 02/08/2024
Unfortunately shipping takes a long time! But I was pleasantly surprised by the product. I thought it was just a small bar of soap! But it was surprisingly big
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Sarah M.
Rating: 1 out of 5
following a purchase from 24/07/2024
Unfortunately, the goods have not yet arrived. And no one has contacted me either.... Unfortunately, I cannot give a positive rating.
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Ky Nhu T.
Rating: 4 out of 5
following a purchase from 31/07/2024
Items as described but postage a bit expensive
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