Pinup Secret consistently delivers products that customers rely on for daily routines, with goat milk soap and oil-free cream highlighted as foundational items that brighten skin, reduce imperfections, and support a smoother, non-greasy texture. Customers praise fast, reliable delivery, well-packaged orders, and repeat purchases over years, underscoring trust in the brand and ongoing satisfaction. Positive experiences also emphasize visible skincare improvements, including fewer pimples, brighter complexions, and a refreshed look, along with enthusiastic recommendations and long-term loyalty.
I don't recommend the oil-free cream as a mattifying face care product for oily skin. After receiving an order missing an item, I tried several times to reach customer service by phone, but no answer! I sent an e-mail to claim the missing product, unfortunately customer service is still not serious and sent me the missing product after insisting and calling back several times.
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Mélanie P.
Rating: 1 out of 5
following a purchase from 15/08/2024
My skin is unfortunately worse since I started using your products.
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Sandra R.
Rating: 4 out of 5
following a purchase from 16/08/2024
Very good product. Too bad delivery was not made to the requested relay point.
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Laure S.
Rating: 1 out of 5
following a purchase from 22/07/2024
I am missing 1 item from my order and I have had no reply for 1 and a half months! I'm very disappointed with the customer service
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Sonia M.
Rating: 3 out of 5
following a purchase from 13/08/2024
I am still very satisfied with the products. But I won't order again because I had to pay customs duties of 24.50 € which is a bit expensive, I know that this is not your fault.
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Yohann M.
Rating: 1 out of 5
following a purchase from 13/08/2024
I have not received the order .....
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Celine D.
Rating: 1 out of 5
following a purchase from 02/08/2024
I still haven't received my parcel
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Maria S.
Rating: 1 out of 5
following a purchase from 24/07/2024
Order never received and no feedback. They were supposed to investigate where my parcel was but then there was no more feedback and no delivery either
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Daniel T.
Rating: 1 out of 5
following a purchase from 10/08/2024
Disappointed with the shampoo, which makes hair super heavy and smells really bad.
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Gaelle M.
Rating: 2 out of 5
following a purchase from 10/08/2024
Parcel received a few weeks ago and I wrote to the brand to adapt their products to my routine, on Instagram: no response. I hope the quality of the products will be better than the customer service.
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Florence M.
Rating: 1 out of 5
following a purchase from 09/08/2024
The products don't suit me.....they burn me..too bad.
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Audrey R.
Rating: 2 out of 5
following a purchase from 09/08/2024
Order placed, fast delivery except that one item was missing. To receive my article (in a concern of ecology) they propose me -50% on a product and I will receive the missing one at the same time. I refused, forcing and 0 gesture with the sending of the missing product and I had to pay postage on top! Very disappointed for a first purchase. I don't think I'd recommend
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Carole C.
Rating: 3 out of 5
following a purchase from 29/07/2024
Order received almost on time ... Unfortunately, I could not discover my products until I returned from vacation ... The products are not adapted to my morphology and I wish to return them 😏
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Rosa B.
Rating: 1 out of 5
following a purchase from 06/08/2024
I ordered the 2× light soap , only with goat milk and received 2×with curcuma!!! They totally stain and my face is orange 😔
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Sonia Z.
Rating: 4 out of 5
following a purchase from 07/08/2024
Great products
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Elke P.
Rating: 1 out of 5
following a purchase from 07/08/2024
Products were not delivered to my address but to a collection point. I have still not received a reply to my complaint about this. But feedback on the products would be appreciated. I would say: brazen approach and not very service-oriented
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Nadia J.
Rating: 4 out of 5
following a purchase from 09/08/2024
It's fine, but I can't see any change after a week of use.
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Hanane B.
Rating: 2 out of 5
following a purchase from 08/08/2024
10/10
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Christian M.
Rating: 4 out of 5
following a purchase from 08/08/2024
Sublime because I received the products in record time and I was informed of the good progress of the delivery. As it's a gift for my daughter, I haven't received any feedback from her, but I think she'll like it, especially the little surprise gift which really touches me. Have a nice trip. Yours sincerely Christian Motet
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Lena W.
Rating: 3 out of 5
following a purchase from 08/08/2024
Unfortunately, the product did not arrive intact and I could not have it delivered to my home, but had to collect my order from a packing station.
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Soléna G.
Rating: 1 out of 5
following a purchase from 07/08/2024
Very happy with the products but very disappointed with the customer service. I had a problem on my order because the point of delivery to recover. My order was on vacation afterwards. I contacted customer service by e-mail, but never got a reply... That's a shame!
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Seham E.
Rating: 1 out of 5
following a purchase from 07/08/2024
I have not received my order.
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Axel H.
Rating: 4 out of 5
following a purchase from 07/08/2024
great!
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Nathalie L.
Rating: 4 out of 5
following a purchase from 07/08/2024
I ordered the pin up secret soap and I'm very happy with it I was reluctant and didn't dare order it because of the many negative reviews on social networks But I don't regret it
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Camille C.
Rating: 3 out of 5
following a purchase from 06/08/2024
Disappointed with the quantity of product now remains to be seen if it works well
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Dalla N.
Rating: 4 out of 5
following a purchase from 05/08/2024
As described. To be seen in the long term for the result but quite satisfied.
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Swetlana K.
Rating: 1 out of 5
following a purchase from 06/08/2024
Unfortunately, I don't like the product at all
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Karine F.
Rating: 4 out of 5
following a purchase from 07/08/2024
I TOOK THE SOAP WHICH GOES VERY WELL TO MY SKIN ATTENUATES MY BUTTONS.
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Marjolaine G.
Rating: 1 out of 5
following a purchase from 06/08/2024
Order not received!
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Charlotte P.
Rating: 1 out of 5
following a purchase from 06/08/2024
I have not received my order but have been sent the wrong package. I haven't heard from support for a week, no one has responded.
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Tania B.
Rating: 4 out of 5
following a purchase from 04/08/2024
On-time delivery and efficient customer service
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Carole R.
Rating: 4 out of 5
following a purchase from 02/08/2024
Perfect
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Nurije K.
Rating: 4 out of 5
following a purchase from 02/08/2024
Very good product
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Mathilde L.
Rating: 2 out of 5
following a purchase from 04/08/2024
For the moment I can't see any change in my skin 😢
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Deborah N.
Rating: 1 out of 5
following a purchase from 02/08/2024
Very small product for its price
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Yvonne W.
Rating: 1 out of 5
following a purchase from 24/07/2024
The goods I ordered and paid for in advance have not been delivered. I have been told for 3 weeks that the goods are in transit. Customer service does not get back to me. Absolutely dubious behavior.
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Diez E.
Rating: 1 out of 5
following a purchase from 02/08/2024
Delivery took too long
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Stephanie R.
Rating: 3 out of 5
following a purchase from 02/08/2024
Unfortunately shipping takes a long time! But I was pleasantly surprised by the product. I thought it was just a small bar of soap! But it was surprisingly big
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Sarah M.
Rating: 1 out of 5
following a purchase from 24/07/2024
Unfortunately, the goods have not yet arrived. And no one has contacted me either.... Unfortunately, I cannot give a positive rating.
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Ky Nhu T.
Rating: 4 out of 5
following a purchase from 31/07/2024
Items as described but postage a bit expensive
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