The online store Pinup Secret is highly regarded for its exceptional product quality, with many customers noting significant improvements in their skin's texture and appearance after using the products. Users have highlighted specific benefits such as effective treatments for oily skin, quick absorption, and the pleasant scents of the items, which contribute to an enjoyable experience. Fast and reliable shipping is another consistent theme, with numerous mentions of orders arriving quickly and in good condition, often accompanied by updates on shipment status.
Unfortunately, I received the wrong goods and had to send them back. I had to make an extra trip to a DPD store which is not nearby. Very annoying and unnecessary effort. No credit note or similar was guaranteed. I am satisfied with the products.
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Francine L.
Rating: 3 out of 5
following a purchase from 12/07/2024
Delivery error
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Delphine Q.
Rating: 1 out of 5
following a purchase from 16/07/2024
Big burn with soap.... Not satisfied
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Nilay C.
Rating: 1 out of 5
following a purchase from 26/06/2024
I have not received my order
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Vanessa B.
Rating: 1 out of 5
following a purchase from 16/07/2024
The soap doesn't leave my skin feeling good and unfortunately it doesn't completely remove all the dirt and make-up. I have to go over it with another cleanser afterwards and that doesn't make sense for me. Unfortunately, I can't understand the hype and can't use it🙁
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Audrey V.
Rating: 1 out of 5
following a purchase from 13/07/2024
I received a damaged box with half of my order inside. I contacted customer service but they did not return it.
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Patrizia P.
Rating: 1 out of 5
following a purchase from 16/07/2024
Hello, the pump for the oil-free cream doesn't work and they don't want to replace it. I'm very disappointed with the after-sales service as I've been a customer for quite some time. Best regards
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Suzanne M.
Rating: 4 out of 5
following a purchase from 15/07/2024
Hello The product is in order. But it was not delivered to the point planned, I had to be accompanied 30 km from my home to the chronopost in Bastia. Thank you for what you can do for a future order cordially
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Sabrina B.
Rating: 2 out of 5
following a purchase from 12/07/2024
I put 2 🌟 because the delivery was fast, the soap is very small, I thought the size of a soap, after we'll see if the blackheads and acne leave with the soap turmeric, I. I was still disappointed
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Heike B.
Rating: 4 out of 5
following a purchase from 12/07/2024
Shipping took a while. Product is great
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Doreen T.
Rating: 4 out of 5
following a purchase from 12/07/2024
Very high price, but top effect.
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Nicole S.
Rating: 3 out of 5
following a purchase from 06/07/2024
For the product a smooth 1 + with asterisks. However, the ordering process is a disaster every time. The last time I wrote to the customer service, then it worked. I also haven't found out why I can no longer pay with Paypal. The body cream with fragrance has never been in stock since I started using Pinup Secret, maybe you should just remove the product - just as a note. Otherwise, as I said - the best care, top!
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Elodie M.
Rating: 1 out of 5
following a purchase from 11/07/2024
The soap arrived almost melted, which is the first time this has happened to me.
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Edwige L.
Rating: 3 out of 5
following a purchase from 11/07/2024
I find that the soaps don't have the same scent as their predecessors. I had to stop using them because I had a reaction. It felt like my face was burning.
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Eva S.
Rating: 1 out of 5
following a purchase from 11/07/2024
Nothing received to date
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Saskia S.
Rating: 2 out of 5
following a purchase from 11/07/2024
Unfortunately received an empty cream, which of course can always happen and which is not my problem. But customer service afterwards was a disaster. I only wanted the cream I paid for to be delivered. And then I was offered 40% off another item for ecological reasons and then they would send me the soap. But since it is for my mom and she has to try it out first to see if she tolerates it, it was a huge back and forth until they sent me the missing and paid item. But the 40% discount was then withdrawn again. Well, at least I hope that my mom will be successful with this soap and cream.
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Stefanie R.
Rating: 3 out of 5
following a purchase from 11/07/2024
I have only received part of the order.
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Kalliana K.
Rating: 3 out of 5
following a purchase from 11/07/2024
The soaps are of better quality than the creams, which don't have the advertised anti-wrinkle effect.
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Emilie F.
Rating: 4 out of 5
following a purchase from 12/07/2024
Received and tried. I love the smell and what it does on my skin.
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Sabine P.
Rating: 1 out of 5
following a purchase from 12/07/2024
I only received one soap from my order but paid for two. I have already written to the company twice but no one is moving
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Gwenaelle L.
Rating: 2 out of 5
following a purchase from 12/07/2024
The soap is very small, I thought it was a normal size, but it's quite big, so I put it on top.
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Marine C.
Rating: 1 out of 5
following a purchase from 12/07/2024
Envelope not closed with sticker still in place So empty envelope! I paid delivery costs for nothing Not serious No response from after-sales service If necessary I kept the envelope as proof.
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Sandra C.
Rating: 3 out of 5
following a purchase from 11/07/2024
I wanted to try out this brand, which I've been eyeing for a while, and I had the opportunity to do so with the solid mask, but unfortunately my skin didn't appreciate it too much... it burned as soon as I applied the mask. Apart from that, the order arrived very quickly.
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Emely M.
Rating: 2 out of 5
following a purchase from 11/07/2024
Hello, I wrote a few days ago that I had unfortunately only received one of two Zigel milk masks. Unfortunately, I have not yet received any feedback. Kind regards
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Nadia B.
Rating: 1 out of 5
following a purchase from 10/07/2024
Missing products
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Assiya D.
Rating: 1 out of 5
following a purchase from 10/07/2024
The handling of my order as well as the delivery was top notch but the product did not meet my expectations.
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Marianne K.
Rating: 1 out of 5
following a purchase from 04/07/2024
I have not yet received an order confirmation or the goods, the invoice was paid by Paypal and there was no response to my inquiry either
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Catherine R.
Rating: 4 out of 5
following a purchase from 10/07/2024
Great delivery 👍🏻. Thanks pin up!
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Marcel K.
Rating: 1 out of 5
following a purchase from 11/07/2024
I have not received a reply although I would like to return some of the goods
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Ramona F.
Rating: 1 out of 5
following a purchase from 10/07/2024
I ordered there for the first time and immediately received the wrong goods. Customer service responded by email after 3 days. Either a 40 percent voucher or a return label. Now, of course, I had chosen the return option as I couldn't do anything with the incorrectly delivered products. I looked for a DPD store and have now sent it back. Now I'm curious to see how long and whether I'll get the product I want. After all, 70 euros, which would otherwise be gone. No concession on the part of the store. No apology. It's not my fault if someone there makes a mistake. Everything takes a long time. I could have been a good customer, I am very disappointed.
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Oumeyma Z.
Rating: 1 out of 5
following a purchase from 09/07/2024
I never received my order
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Samera S.
Rating: 4 out of 5
following a purchase from 09/07/2024
I'm waiting to see the result
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Hadja K.
Rating: 1 out of 5
following a purchase from 09/07/2024
Disappointed
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Ida Anaïs K.
Rating: 1 out of 5
following a purchase from 06/07/2024
I never received my order, and I'm still waiting for the "verification" procedure. In short, a case to follow...
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Olga D.
Rating: 1 out of 5
following a purchase from 09/07/2024
Unfortunately, the very strong fragrance interfered with the use and enjoyment of the product.
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SYLVIE H.
Rating: 3 out of 5
following a purchase from 07/07/2024
The cream did not meet my expectations too bad
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Billotet S.
Rating: 1 out of 5
following a purchase from 05/07/2024
I placed an order, one item was missing, they wouldn't send me back the missing item.
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Emma B.
Rating: 2 out of 5
following a purchase from 05/07/2024
I like the products. But to state that the shipping takes 3 working days to a parcel station instead of 8 to your home and in the end it takes just as long is unprofessional.
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Makram B.
Rating: 1 out of 5
following a purchase from 06/07/2024
No
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Malika S.
Rating: 1 out of 5
following a purchase from 05/07/2024
Nothing transcendent
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