Customer reviews of Pinup Secret

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Manon M.

Rating: 3 out of 5

Published on 05/08/2023 à 12h51 following a purchase from 21/07/2023

Impersonal parcel

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Morgane G.

Rating: 1 out of 5

Published on 05/08/2023 à 11h23 following a purchase from 21/07/2023

A customer for years, I am very dissatisfied: the products were delivered to a different relay point from the one requested (10 km from my home) and very late....

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Sarah O.

Rating: 1 out of 5

Published on 05/08/2023 à 11h11 following a purchase from 22/07/2023

frankly I'm disgusted I only bought the oil-free moisturizer but when I saw that it had a rating of 8/100 on yuka I quickly stopped using it.

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Kim K.

Rating: 1 out of 5

Published on 04/08/2023 à 16h31 following a purchase from 07/07/2023

I've been using the brand for years and the products are top notch. On the other hand, I'm very upset with my last order because it wasn't complete, and what's more, there was supposed to be a brush as a gift, which of course I didn't get either!!!!! And no commercial return. So very unhappy.

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Nadia K.

Rating: 2 out of 5

Published on 02/08/2023 à 13h52 following a purchase from 18/07/2023

The gift was missing, and the only compensation is a discount on a future purchase.

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Dominique B.

Rating: 1 out of 5

Published on 02/08/2023 à 11h53 following a purchase from 18/07/2023

pin up secret products are really good, including the goat's milk soap for acne.

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Marion F.

Rating: 4 out of 5

Published on 02/08/2023 à 10h45 following a purchase from 18/07/2023

Nothing to say.

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Marine B.

Rating: 4 out of 5

Published on 01/08/2023 à 21h22 following a purchase from 19/07/2023

The pump bottle for the oil-free cream doesn't work very well.

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Elodie Z.

Rating: 1 out of 5

Published on 01/08/2023 à 13h42 following a purchase from 19/07/2023

Nothing received!

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Lydia S.

Rating: 4 out of 5

Published on 01/08/2023 à 12h11 following a purchase from 19/07/2023

Very good product 👍, you could develop an anti-aging range. Thank you for the well done 😜

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Xavier W.

Rating: 4 out of 5

Published on 31/07/2023 à 07h29 following a purchase from 18/07/2023

Order received quickly, but possible new formula because soap smell is different.

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Rébéca G.

Rating: 2 out of 5

Published on 31/07/2023 à 04h33 following a purchase from 18/07/2023

I wrote to them to express my disappointment with the composition of the oil-free cream, but they never bothered to reply... composition of products really to be avoided!

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Chantal T.

Rating: 4 out of 5

Published on 30/07/2023 à 20h25 following a purchase from 17/07/2023

Very good product

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Emeline M.

Rating: 1 out of 5

Published on 30/07/2023 à 17h36 following a purchase from 17/07/2023

Hello, as described in a previous email, I received the scrub opened with oil all over my cooos. I was able to save the 2 goat's milk soaps but not their packaging. I'm waiting for a return to get another one.

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Sherley P.

Rating: 2 out of 5

Published on 30/07/2023 à 13h57 following a purchase from 17/07/2023

Always happy with my orders... however my soap arrived broken. I was unable to make a claim, as the box had...

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Sarra B.

Rating: 1 out of 5

Published on 30/07/2023 à 13h08 following a purchase from 14/07/2023

I love pin-up products

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Chiepo Gisele G.

Rating: 4 out of 5

Published on 30/07/2023 à 11h55 following a purchase from 17/07/2023

Very good

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Ophélie T.

Rating: 4 out of 5

Published on 30/07/2023 à 10h34 following a purchase from 17/07/2023

Ras

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Audrey V.

Rating: 1 out of 5

Published on 29/07/2023 à 21h07 following a purchase from 14/07/2023

I'm very satisfied with your products, but very dissatisfied with your after-sales service, as I received my last order with the missing soap and immediately reported it, but to this day I've had no news of my complaint. That's why I have only one star

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Chadaine B.

Rating: 1 out of 5

Published on 29/07/2023 à 16h34 following a purchase from 14/07/2023

It gives me red marks at the bottom of my face and a dry effect despite the cream, which also burns my face.

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Anissa B.

Rating: 1 out of 5

Published on 29/07/2023 à 13h25 following a purchase from 13/07/2023

Order received halfway

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Cindy C.

Rating: 1 out of 5

Published on 29/07/2023 à 13h16 following a purchase from 15/07/2023

Products more expensive than elsewhere, even though we're on the official website.

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Célia F.

Rating: 2 out of 5

Published on 29/07/2023 à 13h05 following a purchase from 13/07/2023

Parcel still not received despite an order placed in mid-July. I had to contact customer service to be told that they were opening a dispute with the delivery service and that I would have a return within a further 15 days. This isn't my first order, so far I've been very happy with their service, but I'm a bit disappointed with this latest experience.

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Steve P.

Rating: 2 out of 5

Published on 29/07/2023 à 11h03 following a purchase from 13/07/2023

Still a satisfactory product, but much over-packaged compared to before, each soap already wrapped in plastic film is now individually placed in a small thick glossy cardboard box. Useless, it's a waste.

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Rym G.

Rating: 1 out of 5

Published on 29/07/2023 à 10h47 following a purchase from 14/07/2023

I received an unsealed product that was opened and therefore unhygienic. I was refused a refund

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Wissal K.

Rating: 4 out of 5

Published on 27/07/2023 à 12h27 following a purchase from 07/07/2023

I'm satisfied with the product but not the shippement amount that was same price with product itself

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Cloe M.

Rating: 4 out of 5

Published on 26/07/2023 à 07h36 following a purchase from 12/07/2023

Excellent product to see in time

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Laure M.

Rating: 1 out of 5

Published on 26/07/2023 à 05h23 following a purchase from 13/07/2023

The texture of the soap I've been ordering for a long time has changed and no longer works as a mask.

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Marion L.

Rating: 3 out of 5

Published on 25/07/2023 à 12h09 following a purchase from 12/07/2023

I've been ordering my goat's milk soap from Pin UP secret for years and it's always a real pleasure. It smells good and it lathers a lot, but on my latest order the soap doesn't smell good, it's greasy and doesn't lather... I'm disappointed. The recipe has been changed.

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Laetitia C.

Rating: 4 out of 5

Published on 25/07/2023 à 12h07 following a purchase from 13/07/2023

Very good quality product. The brush, however, loses its bristles after the first use. I wouldn't recommend it at all!

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Sandrine L.

Rating: 3 out of 5

Published on 25/07/2023 à 10h58 following a purchase from 12/07/2023

Top notch but I'm just starting out, come back in a month.

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Mélissa M.

Rating: 4 out of 5

Published on 25/07/2023 à 10h42 following a purchase from 12/07/2023

I'm not giving it 5 stars because I ordered 2 oil-free creams and one pump didn't work, so I had to get the one from my old bottle. But I still love the products!

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Cindy N.

Rating: 4 out of 5

Published on 25/07/2023 à 10h38 following a purchase from 12/07/2023

Very good products that work.

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Yaelle O.

Rating: 2 out of 5

Published on 24/07/2023 à 12h03 following a purchase from 10/07/2023

Good product. However, out of 5 products ordered, I only received 3, 2 are missing!

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Pauline G.

Rating: 1 out of 5

Published on 24/07/2023 à 10h38 following a purchase from 12/07/2023

I still haven't received my parcel.

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anais C.

Rating: 4 out of 5

Published on 24/07/2023 à 05h47 following a purchase from 10/07/2023

Pleased with the products but still expensive

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Aurore B.

Rating: 1 out of 5

Published on 23/07/2023 à 13h40 following a purchase from 09/07/2023

I'm missing 2 free soaps as specified at the time of purchase.

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Ingrid J.

Rating: 1 out of 5

Published on 23/07/2023 à 07h56 following a purchase from 08/07/2023

Package not received....😡

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Malika B.

Rating: 1 out of 5

Published on 22/07/2023 à 17h50 following a purchase from 09/07/2023

My order arrived and was reshipped without me having had time to pick it up.

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Cindy V.

Rating: 3 out of 5

Published on 22/07/2023 à 16h40 following a purchase from 16/06/2023

The brush loses all its bristles

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