The online store Pinup Secret is highly regarded for its exceptional product quality, with many customers noting significant improvements in their skin's texture and appearance after using the products. Users have highlighted specific benefits such as effective treatments for oily skin, quick absorption, and the pleasant scents of the items, which contribute to an enjoyable experience. Fast and reliable shipping is another consistent theme, with numerous mentions of orders arriving quickly and in good condition, often accompanied by updates on shipment status.
On the delivery day I was at home, when I opened the door there was no one there, now the package cannot be picked up at the post office because no QR code was delivered.
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Romina G.
Rating: 1 out of 5
following a purchase from 28/12/2025
I haven't received any product yet
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Denise B.
Rating: 1 out of 5
following a purchase from 28/12/2025
Still haven't received delivery. Money is gone anyway
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Marie S.
Rating: 2 out of 5
following a purchase from 28/12/2025
Really beautiful products & a super scent, but unfortunately I can't tolerate them. It burns in 2 places & I get pimples
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Cindy S.
Rating: 4 out of 5
following a purchase from 22/12/2025
A mud mask product was opened
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Timmy F.
Rating: 1 out of 5
following a purchase from 17/12/2025
The goods never arrived. Was dropped off at the DPD Pickup Store. When I wanted to pick up the goods there, they were not there.
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Margaux Z.
Rating: 4 out of 5
following a purchase from 18/12/2025
I really like the soap but the mask stings and burns my skin
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Christopher B.
Rating: 4 out of 5
following a purchase from 17/12/2025
The high transport costs must be communicated more transparently and earlier.
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Sonja S.
Rating: 1 out of 5
following a purchase from 18/12/2025
I did not receive any delivery
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Irina E.
Rating: 4 out of 5
following a purchase from 05/12/2025
Ordered on 8.12, the shipment is still not here. Maybe it's due to the holidays in between, but I still find it quite long. When I could no longer track the shipment, I quickly received a nice response.
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Nina H.
Rating: 1 out of 5
following a purchase from 14/12/2025
I am still waiting for the delivery
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Diana B.
Rating: 3 out of 5
following a purchase from 11/12/2025
Shipping with DPD is difficult, as a pickup from the external carrier was hardly possible. The carrier has a note on his door where he has adjusted the opening hours. They are reduced to a minimum, so there is hardly a chance to pick up your package.
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Merle S.
Rating: 2 out of 5
following a purchase from 11/12/2025
The shipping costs are too high. 8€ for home delivery, otherwise 6€.
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Cloé M.
Rating: 4 out of 5
following a purchase from 06/12/2025
Very effective product, however quite expensive outside of promotions.
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Sabrina H.
Rating: 1 out of 5
following a purchase from 10/12/2025
Unfortunately, my package could not be found in the DPD shop and was returned. Very unfortunate.
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Hélène M.
Rating: 4 out of 5
following a purchase from 08/12/2025
Good soap but it does dry the skin a bit. You need to hydrate immediately.
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Andreja P.
Rating: 1 out of 5
following a purchase from 07/12/2025
I have not received my order
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Nadine Y.
Rating: 1 out of 5
following a purchase from 05/12/2025
Order not received by today
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Lara O.
Rating: 1 out of 5
following a purchase from 02/12/2025
I have not received my package yet and also no new information about the package or money.
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Laetitia C.
Rating: 4 out of 5
following a purchase from 01/12/2025
very good
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Krisztina K.
Rating: 1 out of 5
following a purchase from 25/11/2025
The order has not arrived!
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Humaira H.
Rating: 1 out of 5
following a purchase from 26/11/2025
Never received! Fraud!!!!
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Heike P.
Rating: 3 out of 5
following a purchase from 30/11/2025
Unfortunately, I accidentally ordered an item that I had only looked at before. I wanted the other 2 items.
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Sabine C.
Rating: 4 out of 5
following a purchase from 30/11/2025
For now, I am very satisfied with the Pin Up Secret products. Thank you
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Stephanie F.
Rating: 1 out of 5
following a purchase from 27/11/2025
Delivery was not made by DPD, goods are missing
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Saskia B.
Rating: 2 out of 5
following a purchase from 28/11/2025
The products are good but every time wrong or not all products are delivered, then you have to contact them, there are repeated inquiries from customer service, so you repeatedly invest time and energy into their mistakes and there is no adequate compensation. An offer for a 20% voucher, which is only valid for 6 months and would only benefit the company, because I would then order products that I do not need. So the customer service and especially the packing of the packages is more than unsatisfactory!
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Nathalie T.
Rating: 4 out of 5
following a purchase from 29/11/2025
Package arrived on time and in good condition
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Anna-Lena P.
Rating: 1 out of 5
following a purchase from 27/11/2025
Goods never received
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Claudia P.
Rating: 2 out of 5
following a purchase from 26/11/2025
Unfortunately, my order has not arrived and PinUp is showing little cooperation in processing the order or resending it. Therefore, I am still waiting for my money. Very unfortunate, with the feeling of leaving the customer alone.
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Florence B.
Rating: 4 out of 5
following a purchase from 30/11/2025
Very good but the offers don't last long 1 bought 1 given for example otherwise very good product
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Katrin H.
Rating: 1 out of 5
following a purchase from 26/11/2025
I still have not received my order confirmation (this is a Christmas gift!!)
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Elisabeth L.
Rating: 2 out of 5
following a purchase from 26/11/2025
Unfortunately very unsuitable for my skin. The soap smells very good and spreads well. Unfortunately, it is not usable for my skin type.
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Maud B.
Rating: 4 out of 5
following a purchase from 27/11/2025
Great but delivery a bit slow
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Regina K.
Rating: 1 out of 5
following a purchase from 23/11/2025
Unfortunately, no package arrived...after 16 days...no information either...one has to investigate oneself. I've already heard from several that there are always problems with shipping and that customer service does not care. I want my money back as soon as possible.
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Nadia B.
Rating: 4 out of 5
following a purchase from 25/11/2025
I am super happy with the products I received but unfortunately some products suit me less, it's a shame but I still discovered products that I will order again in the future! Thank you Pinup Secret
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Dominique D.
Rating: 4 out of 5
following a purchase from 25/11/2025
These are my first products from this brand, satisfied but not enough feedback over the long term!
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Leslie M.
Rating: 4 out of 5
following a purchase from 26/11/2025
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Benedicte F.
Rating: 4 out of 5
following a purchase from 24/11/2025
Very happy
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Julia A.
Rating: 1 out of 5
following a purchase from 20/11/2025
The package was not delivered to me, supposedly because I was not home, so it was sent back. Until now, I have not received a new delivery or a refund, which I find very unfortunate.
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Yvette K.
Rating: 1 out of 5
following a purchase from 23/11/2025
The delivery service is a disaster!!! You should hire another company as soon as possible. I am certainly not the only one complaining about this. However, I am very satisfied with the products. It's a shame that the delivery damages that.
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