Customer reviews of Pinup Secret

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 81 655 published reviews

Summary of reviews

Pinup Secret consistently delivers fast, reliable service with super fast delivery and careful packaging, ensuring orders arrive promptly and intact. Customers repeatedly praise the range of products, noting visible benefits for the skin, softer and clearer skin, and a positive experience with textures, scents, and overall feel. The store earns ongoing trust through long-term satisfaction and loyalty, with many reviewers highlighting repeated purchases over several years and high-quality skincare that meets expectations. Pricing promotions and free delivery to pickup points are also mentioned as making the experience attractive.

Reviews 1, 2, 3 and 4 stars

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S
Sara Z.
Rating: 1 out of 5
following a purchase from 18/05/2023
I received the wrong product
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Christelle M.
Rating: 4 out of 5
following a purchase from 14/05/2023
The pin up secret products are fabulous! On the other hand the delays are a little long.
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Thomas P.
Rating: 1 out of 5
following a purchase from 18/05/2023
Flattened carton, broken box
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Tatiana R.
Rating: 1 out of 5
following a purchase from 19/05/2023
Unfavorable opinion After use, burns as well as the appearance of small patches and pimples appeared. I'm super disappointed, my skin is worse than before use.
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Demet P.
Rating: 1 out of 5
following a purchase from 04/05/2023
I ordered a first time the soap, I thought it was perfect. I saw a promotion for the 3 articles for 48 euro so I took the cream, disaster! I had red patches on my cheek, itching. It's been a week and the patches are still there. I strongly advise against this product!
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Imen B.
Rating: 1 out of 5
following a purchase from 15/05/2023
Very delayed
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Gaëlle B.
Rating: 4 out of 5
following a purchase from 16/05/2023
One of the products ordered was slightly open, so the packaging was leaking.
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Patience D.
Rating: 4 out of 5
following a purchase from 15/05/2023
I am delighted with the products I ordered!
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Julie P.
Rating: 4 out of 5
following a purchase from 11/05/2023
Very good product, dries the skin well. I have much less acne, if not more.
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Amanda Ashley L.
Rating: 3 out of 5
following a purchase from 15/05/2023
I was disappointed with the wait to receive my package. My parcel remained x time in shipping. I had to call several times for them to investigate where my package was.
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Maïna M.
Rating: 3 out of 5
following a purchase from 14/05/2023
I've just started using the soap. The lather is creamy and gives a clean feeling without tightening the skin once dry.
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Céline B.
Rating: 1 out of 5
following a purchase from 13/05/2023
I do not recommend this company. I placed an order on the site. 8 days later still no order received. I sent an email to cancel it, having found an offer on vinted. No reply to my e-mail. 2 days after my e-mail, I decided to call to cancel my order. I'm told I'll have a return within 24 hours. 2 hours after my call, pin up secret shipped my order...
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Lyes O.
Rating: 3 out of 5
following a purchase from 12/05/2023
I waited almost 2 weeks to receive my order, I wanted to offer it to someone but it was too late.
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Merouane S.
Rating: 3 out of 5
following a purchase from 01/05/2023
The product is satisfactory, the customer service is not. After placing an order I received the wrong product by mistake, so I reported it. 2 solutions were proposed to me 2 weeks later after several exchanges: - 50% on the next order - sending a return label Result, after almost a month I still do not have the product I ordered because I did not have time to rectify their error. Too bad the customer service is not top notch. I like the product but I didn't like this last experience, I'm not sure I would recommend.
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Amelie A.
Rating: 4 out of 5
following a purchase from 11/05/2023
just incredible no negative reaction on my skin I who struggled I found a great brand and I talk about it around me
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Maria A.
Rating: 2 out of 5
following a purchase from 11/05/2023
Order that had to be restarted more than 15 days after receiving it
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Laure S.
Rating: 1 out of 5
following a purchase from 14/04/2023
Disappointed, my daughter had a reaction to the products ordered!
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Selma P.
Rating: 4 out of 5
following a purchase from 10/05/2023
I really like the products, I've been using them for a few months now and I have much less acne... even during my cycle 👍
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Chatry O.
Rating: 4 out of 5
following a purchase from 09/05/2023
I love his products, the skin is super soft
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Ilham B.
Rating: 2 out of 5
following a purchase from 09/05/2023
I ordered 2 soaps (goat milk) and I received only 1, thank you for delivering the remaining soap
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Audrey B.
Rating: 1 out of 5
following a purchase from 10/05/2023
Hello, My package was delivered to domus instead of the rosny 2 shopping center at the post office. Domus is the opposite of where I live!
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Virginie C.
Rating: 4 out of 5
following a purchase from 10/05/2023
Satisfying product, very happy with my purchase. I find it very soft. What a pleasure Thank you
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Céline V.
Rating: 3 out of 5
following a purchase from 08/05/2023
I did not receive exactly what I ordered.
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Laetitia B.
Rating: 4 out of 5
following a purchase from 05/05/2023
At the top as usual
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Margot C.
Rating: 4 out of 5
following a purchase from 08/05/2023
Very good products but sometimes long delivery times.
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Celine M.
Rating: 4 out of 5
following a purchase from 08/05/2023
Correct on the whole
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Amelie M.
Rating: 1 out of 5
following a purchase from 08/05/2023
My skin is totally inflamed.
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Laura D.
Rating: 1 out of 5
following a purchase from 10/05/2023
I am missing a product in the order ....
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Rabia G.
Rating: 2 out of 5
following a purchase from 09/05/2023
2 weeks to receive my products. Choronopost sent my package to Bab El Oued disappointed
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Cecile I.
Rating: 1 out of 5
following a purchase from 05/05/2023
Delayed shipping, poor customer service and no commercial gesture or refund of shipping costs.
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Nadya S.
Rating: 1 out of 5
following a purchase from 07/05/2023
Soap and cream very aggressive, my face became red as if it is stripped. Stop the massacre it's not this result I wanted. For the high price 2 uses
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Helene F.
Rating: 3 out of 5
following a purchase from 08/05/2023
Time of reception much too long
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Ilyes D.
Rating: 1 out of 5
following a purchase from 06/05/2023
It's been almost 2 weeks since I ordered my soap and I still haven't received anything. Usually it's going very well but now I haven't washed my face for 5-6 days...
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Christelle M.
Rating: 2 out of 5
following a purchase from 08/05/2023
I wanted to test the peeling and I had an allergic reaction. I would never recommend this product.
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Lison P.
Rating: 3 out of 5
following a purchase from 30/04/2023
Some products were missing. Fortunately, the customer service is great and my products were finally sent to me.
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Mélanie M.
Rating: 3 out of 5
following a purchase from 06/05/2023
There is an item missing from my package
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Hiba M.
Rating: 1 out of 5
following a purchase from 07/05/2023
I did not receive my entire order. I am disappointed
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Anne-Cecile C.
Rating: 4 out of 5
following a purchase from 08/05/2023
Fast and careful shipping. Quality products. I was already using the soap and I like it a lot. To see if the rest of the range will also satisfy me in the long run.
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Dantung L.
Rating: 1 out of 5
following a purchase from 05/05/2023
Still haven't received my package since May 5th! Refund!
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Nabila B.
Rating: 1 out of 5
following a purchase from 07/05/2023
I ordered 3 items when I got 2!!!
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