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S
Rating: 4 out of 5
Everything is great, but unfortunately the pump bottle of the cream doesn't work. This is the third time. What a pity.
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Customer reviews of Pinup Secret
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 81 340 published reviews
Summary of reviews
The online store Pinup Secret is highly regarded for its exceptional product quality, with many customers noting significant improvements in their skin's texture and appearance after using the products. Users have highlighted specific benefits such as effective treatments for oily skin, quick absorption, and the pleasant scents of the items, which contribute to an enjoyable experience. Fast and reliable shipping is another consistent theme, with numerous mentions of orders arriving quickly and in good condition, often accompanied by updates on shipment status.
Reviews 1, 2, 3 and 4 stars
Reset filtersH
Rating: 1 out of 5
Today I received a bill from Swiss customs and I had to pay an additional 21.20 CHF. There was no indication of this on the Pinup Secret website.
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C
Rating: 4 out of 5
Very good product, I am delighted
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A
Rating: 3 out of 5
The packaging looks significantly larger. This leads to a bit of disappointment due to a very small product quantity. However, I can't say yet how efficient and long-lasting the product is.
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R
Rating: 3 out of 5
Not suitable for very dry skin - does not moisturize sufficiently and long-lasting! Quite good
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M
Rating: 1 out of 5
The package has not arrived until today. I have been waiting for two weeks...
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M
Rating: 4 out of 5
Only the delivery with DPD is a disaster. For 4 days in a row they fail to deliver to the parcel shop, claiming they couldn't find me. Now it's not in my nearby shop but in some village 10 km away... great... As long as DPD is handling deliveries for them, I will not order again.
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V
Rating: 1 out of 5
I still haven't received my brush
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N
Rating: 2 out of 5
Soap arrived broken
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N
Rating: 2 out of 5
Fast shipping. Unfortunately, I could not tolerate the product and I have not received any feedback on my email to customer service so far.
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C
Rating: 3 out of 5
Hello, Very satisfied with the products! Very good quality! However, the delivery was made to a different pickup point than the one chosen... without explaining why...
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S
Rating: 2 out of 5
The site is great but the products do not suit me
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S
Rating: 2 out of 5
The soaps smell quite pleasant. They have not been used yet, so there is no assessment on that. Unfortunately, the cosmetic bag and brush fell apart even before use.
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D
Rating: 1 out of 5
I sent an email 3 days ago that I cannot tolerate the soap I ordered ... no feedback until now
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P
Rating: 3 out of 5
The pump of the oil-free moisturizing cream does not work
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L
Rating: 4 out of 5
Good products, fast delivery
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A
Rating: 1 out of 5
The products are well compliant, even if some textures have changed a bit, they remain just as effective! However, I have a problem with the oil-free cream: it does not flow when I press the cap designed for that purpose. After contacting customer service, I was told that it was 'normal', that I had to press for 2 to 3 minutes or run it under water for that long each time I use it. Honestly, I don't know who has the time to do that morning and night, but that's not me! Products: OK. Customer service: catastrophic, impossible to communicate with them. Too bad, I will not recommend anymore even though I have been a customer since 2020
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J
Rating: 4 out of 5
I love pin-up soaps. I have been ordering for a while. However, this is the first time I received my soap broken. It doesn't hinder the use at all. But I had to throw away a lot...
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K
Rating: 4 out of 5
I provided a delivery address and the package was dropped off at a DPD shop in another city. I am very satisfied with Pinup Secret, but you should change the delivery person.
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E
Rating: 1 out of 5
Stolen or lost package and zero solution from customer service. Thieves. Move along, brand to avoid.
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C
Rating: 4 out of 5
Good product
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S
Rating: 2 out of 5
A purchased product was missing
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V
Rating: 1 out of 5
The goods have not arrived! The DPD compartment was empty, I have already reported this and received no information!
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S
Rating: 4 out of 5
A burst of brilliance, shine, and good hydration. It's truly perfect.
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E
Rating: 1 out of 5
Very disappointed my order is not complete and on top of that no refund and they don't want to know anything for them the order was sent complete my ass yes
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S
Rating: 2 out of 5
Missing product in my order. It's been 1 week without day cream. My skin is dry. I am waiting for the receipt of the missing product. It's really annoying despite the promo code received to apologize.
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I
Rating: 4 out of 5
complete and fast delivery of my order.
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C
Rating: 1 out of 5
Wrong order
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K
Rating: 1 out of 5
Unfortunately, I can't stand it at all. I get painful X-rays.
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C
Rating: 2 out of 5
I am usually very satisfied with the products, it has significantly reduced my imperfections, but with my last order I wanted to test the peeling and I had a severe allergic reaction, I am disappointed :(
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J
Rating: 1 out of 5
To tell you the truth, I wanted to change my hair routine, I treated myself to the hair set with all the products and I am extremely disappointed. It broke my hair and dried it out. By the end of the complete routine with the products, my hair is all straw-like and dry. Never again.
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K
Rating: 4 out of 5
I recommend this soap that I have been using for years.
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C
Rating: 1 out of 5
order not received
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C
Rating: 1 out of 5
Bottle has leaked - no response to my email so far.
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N
Rating: 4 out of 5
Very fast delivery in 3 days I was delivered but the only downside is that I did not expect to pay additional fees at the post office for them to deliver my order
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K
Rating: 4 out of 5
Top
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D
Rating: 1 out of 5
I did not receive my paid order. I paid without having received my order.
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C
Rating: 1 out of 5
Very bad experience!
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J
Rating: 1 out of 5
Terrible customer service. I contacted them over a month ago and I have never received a response regarding my billing issue. I find that deplorable.
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L
Rating: 4 out of 5
Very fast shipping. Very satisfied.
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