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N
Rating: 2 out of 5
Fast shipping. Unfortunately, I could not tolerate the product and I have not received any feedback on my email to customer service so far.
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Customer reviews of Pinup Secret
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 81 654 published reviews
Summary of reviews
Pinup Secret consistently delivers fast, reliable service with super fast delivery and careful packaging, ensuring orders arrive promptly and intact. Customers repeatedly praise the range of products, noting visible benefits for the skin, softer and clearer skin, and a positive experience with textures, scents, and overall feel. The store earns ongoing trust through long-term satisfaction and loyalty, with many reviewers highlighting repeated purchases over several years and high-quality skincare that meets expectations. Pricing promotions and free delivery to pickup points are also mentioned as making the experience attractive.
Reviews 1, 2, 3 and 4 stars
Reset filtersC
Rating: 3 out of 5
Hello, Very satisfied with the products! Very good quality! However, the delivery was made to a different pickup point than the one chosen... without explaining why...
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S
Rating: 2 out of 5
The site is great but the products do not suit me
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S
Rating: 2 out of 5
The soaps smell quite pleasant. They have not been used yet, so there is no assessment on that. Unfortunately, the cosmetic bag and brush fell apart even before use.
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D
Rating: 1 out of 5
I sent an email 3 days ago that I cannot tolerate the soap I ordered ... no feedback until now
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P
Rating: 3 out of 5
The pump of the oil-free moisturizing cream does not work
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L
Rating: 4 out of 5
Good products, fast delivery
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A
Rating: 1 out of 5
The products are well compliant, even if some textures have changed a bit, they remain just as effective! However, I have a problem with the oil-free cream: it does not flow when I press the cap designed for that purpose. After contacting customer service, I was told that it was 'normal', that I had to press for 2 to 3 minutes or run it under water for that long each time I use it. Honestly, I don't know who has the time to do that morning and night, but that's not me! Products: OK. Customer service: catastrophic, impossible to communicate with them. Too bad, I will not recommend anymore even though I have been a customer since 2020
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J
Rating: 4 out of 5
I love pin-up soaps. I have been ordering for a while. However, this is the first time I received my soap broken. It doesn't hinder the use at all. But I had to throw away a lot...
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K
Rating: 4 out of 5
I provided a delivery address and the package was dropped off at a DPD shop in another city. I am very satisfied with Pinup Secret, but you should change the delivery person.
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E
Rating: 1 out of 5
Stolen or lost package and zero solution from customer service. Thieves. Move along, brand to avoid.
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C
Rating: 4 out of 5
Good product
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S
Rating: 2 out of 5
A purchased product was missing
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V
Rating: 1 out of 5
The goods have not arrived! The DPD compartment was empty, I have already reported this and received no information!
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S
Rating: 4 out of 5
A burst of brilliance, shine, and good hydration. It's truly perfect.
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E
Rating: 1 out of 5
Very disappointed my order is not complete and on top of that no refund and they don't want to know anything for them the order was sent complete my ass yes
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S
Rating: 2 out of 5
Missing product in my order. It's been 1 week without day cream. My skin is dry. I am waiting for the receipt of the missing product. It's really annoying despite the promo code received to apologize.
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I
Rating: 4 out of 5
complete and fast delivery of my order.
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C
Rating: 1 out of 5
Wrong order
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K
Rating: 1 out of 5
Unfortunately, I can't stand it at all. I get painful X-rays.
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C
Rating: 2 out of 5
I am usually very satisfied with the products, it has significantly reduced my imperfections, but with my last order I wanted to test the peeling and I had a severe allergic reaction, I am disappointed :(
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J
Rating: 1 out of 5
To tell you the truth, I wanted to change my hair routine, I treated myself to the hair set with all the products and I am extremely disappointed. It broke my hair and dried it out. By the end of the complete routine with the products, my hair is all straw-like and dry. Never again.
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K
Rating: 4 out of 5
I recommend this soap that I have been using for years.
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C
Rating: 1 out of 5
order not received
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C
Rating: 1 out of 5
Bottle has leaked - no response to my email so far.
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N
Rating: 4 out of 5
Very fast delivery in 3 days I was delivered but the only downside is that I did not expect to pay additional fees at the post office for them to deliver my order
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K
Rating: 4 out of 5
Top
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D
Rating: 1 out of 5
I did not receive my paid order. I paid without having received my order.
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C
Rating: 1 out of 5
Very bad experience!
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J
Rating: 1 out of 5
Terrible customer service. I contacted them over a month ago and I have never received a response regarding my billing issue. I find that deplorable.
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L
Rating: 4 out of 5
Very fast shipping. Very satisfied.
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M
Rating: 4 out of 5
Good except that I don't really like the smell
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E
Rating: 4 out of 5
It works great on my skin
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C
Rating: 3 out of 5
The Eden Garden mist contains phenoxyethanol; too bad because the mist really gives a feeling of freshness after application. The goat milk soap should be used with caution for sensitive skin, not every day. The oil-free cream is greasy upon application, its texture lacks lightness. Otherwise, the packaging is pretty.
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S
Rating: 4 out of 5
Quality product
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M
Rating: 4 out of 5
Very good mask that leaves my skin soft. I love it.
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I
Rating: 1 out of 5
Bad article, and still no response to my return!
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D
Rating: 2 out of 5
My chamomile cream is so thick that nothing comes out of the pump dispenser. My facial scrub is a solid lump.
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C
Rating: 1 out of 5
The shipment has not arrived until today.
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S
Rating: 2 out of 5
Delivery is only available in selected stores. The package has now been returned. I request a refund of the costs
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