Customer reviews of Pinup Secret

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 81 657 published reviews
5 65,8k 81% 4 9 503 12% 3 2 459 3% 2 1 306 2% 1 2 613 3%

Summary of reviews

Pinup Secret consistently delivers fast, reliable service with super fast delivery and careful packaging, ensuring orders arrive promptly and intact. Customers repeatedly praise the range of products, noting visible benefits for the skin, softer and clearer skin, and a positive experience with textures, scents, and overall feel. The store earns ongoing trust through long-term satisfaction and loyalty, with many reviewers highlighting repeated purchases over several years and high-quality skincare that meets expectations. Pricing promotions and free delivery to pickup points are also mentioned as making the experience attractive.

Reviews 1, 2, 3 and 4 stars

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Sibylle S.
Rating: 4 out of 5
following a purchase from 12/08/2022
Totally validated routine for several months now. My skin is really much healthier and brighter.
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Céline L.
Rating: 4 out of 5
following a purchase from 18/08/2022
The mask soap has become a basic for the last 2 and a half years. However, I'm not a fan of the new packaging. I would prefer the old design.... 🤷
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Julie D.
Rating: 1 out of 5
following a purchase from 16/08/2022
I received an open package and I don't even have customer service back
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Nathalie Z.
Rating: 4 out of 5
following a purchase from 11/08/2022
Overall satisfied. A preparation error on a product, but quickly resolved (return and return of the right product)
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Adélaïde M.
Rating: 4 out of 5
following a purchase from 16/08/2022
The soap is great! I have never had a skin with so few pimples. The makeup remover is good but the bottle is not the most suitable given the texture of the product. A bottle with a "push button" would be more practical I think.
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Virginie B.
Rating: 1 out of 5
following a purchase from 18/08/2022
I still have not received my order placed on August 18, the package is lost, I still have no news, I had to order again without being reimbursed for the order not arrived. No possibility to cancel the order.
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Agathe L.
Rating: 4 out of 5
following a purchase from 18/08/2022
Very good products
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Nejma B.
Rating: 4 out of 5
following a purchase from 18/08/2022
Super
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Laetitia D.
Rating: 1 out of 5
following a purchase from 19/08/2022
null soap I have been waiting for an answer for several days
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Elodie C.
Rating: 4 out of 5
following a purchase from 15/08/2022
I really like her products !!!!! Very disappointed that the packaging is changed.
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Catherine S.
Rating: 4 out of 5
following a purchase from 17/08/2022
Very satisfied with the products they correspond to my expectations. It remains to be seen now on the long term. Sincerely
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Melanie V.
Rating: 4 out of 5
following a purchase from 17/08/2022
This is not my first order but I was a little disappointed with this one. Two errors when sending.
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Magali M.
Rating: 4 out of 5
following a purchase from 16/08/2022
Order received quickly, beautiful packaging, positive first tests
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Sabine H.
Rating: 1 out of 5
following a purchase from 28/07/2022
First order made I was very happy with the products, so second order to replenish my stock I was missing products in my package! I made a claim and sent the photo as requested! Customer service non-existent the fault of Covid, it has good back Covid! I would like that they answer me, either that they refund me or that they send me back the missing product thing that seems normal to me! I am very very disappointed
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Audrey H.
Rating: 4 out of 5
following a purchase from 17/08/2022
Very satisfied with the goat milk soap, I have been using it for a few years now! So I decided to test recently the oil-free cream and the scrub, for the moment I am satisfied!
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Severine F.
Rating: 4 out of 5
following a purchase from 15/08/2022
Too bad that the flake of the precious cream is of small quantity
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Sandrine G.
Rating: 4 out of 5
following a purchase from 16/08/2022
Very good product, order arrived on time.
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Melodie C.
Rating: 4 out of 5
following a purchase from 16/08/2022
I still love this soap! A little too expensive though
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Raluca K.
Rating: 1 out of 5
following a purchase from 15/08/2022
Very disappointed to learn the origin of the products when all the marketing suggests a small local production
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Melody A.
Rating: 4 out of 5
following a purchase from 15/08/2022
For now I am delighted, Super good product, the smell and top I am happy with my purchase.
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Chloé N.
Rating: 4 out of 5
following a purchase from 13/08/2022
For now it's too early to see the result, however the promo codes are bogus. There was -50% with a code that was listed on the page and it told me that the code was no longer good. So I had to use another code that was lower. A few minutes later I receive an email with this famous code of -50% ... (I hope the products will be good for my skin)
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Stephanie R.
Rating: 4 out of 5
following a purchase from 15/08/2022
Always satisfied with my products
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Karine I.
Rating: 2 out of 5
following a purchase from 14/08/2022
Disappointed with this order. The packaging of the Secret de Velours body cream was poorly done and not verified with the shipment of the order. The result was that the cream was spilled into the bubble wrap. I am waiting for a discount to be able to place another order; the delay to get a promotional code in compensation is still long (I have been waiting for 4 working days). I hope to get at least 50 or 60%. As for the other products, I'm fine. I would like to point out that this is not my first order at Pin Up Secret and that it's the first time it happened to me.
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Flavie M.
Rating: 4 out of 5
following a purchase from 09/08/2022
I am quite satisfied with the products. This is the second time I've ordered. I especially like the oil-free day cream. The soap is not bad too, but not for daily use. It dries out my skin too much. Nothing to say about the delivery
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Julie M.
Rating: 3 out of 5
following a purchase from 29/07/2022
Strong odor not pleasant but applies well to the skin
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Josephine C.
Rating: 3 out of 5
following a purchase from 11/08/2022
Hello, I have received my package, I would have liked to receive it directly in my mailbox than to go in a relay to recover it.
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Killian V.
Rating: 3 out of 5
following a purchase from 11/08/2022
Parcel ripped out of the mailbox, great products though
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Celine P.
Rating: 2 out of 5
following a purchase from 11/08/2022
Still conquered by the soap but unfortunately on one of the two products was not the one I had ordered. Moreover I have to send back mine first and then wait for the other one while the error is not of my doing 😔 In short I wait to see the second product
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Ozgur S.
Rating: 1 out of 5
following a purchase from 11/08/2022
I have bought many products from you, but the first time I was disappointed with your delivery my soap was all crushed, I couldn't even use it...
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Patricia T.
Rating: 4 out of 5
following a purchase from 10/08/2022
Generally happy except for some products that contain allergenic molecules or others, it's a shame
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Vanessa D.
Rating: 4 out of 5
following a purchase from 10/08/2022
Soap that has become indispensable for the whole family (teenagers and adults). Very fast delivery.
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Angéla C.
Rating: 3 out of 5
following a purchase from 10/08/2022
Fast reception, cream without oil just great because does not make the skin greasy at all, me who does not support any soap... that is perfect, now to see its effectiveness for acne.
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Akila F.
Rating: 1 out of 5
following a purchase from 10/08/2022
Still not received my order
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Mélanie L.
Rating: 4 out of 5
following a purchase from 10/08/2022
Perfect
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Julie R.
Rating: 4 out of 5
following a purchase from 10/08/2022
I don't have enough time to see the long term benefits. For the moment the soap tends to dry my face. On the other hand for my body it works (a little expensive for a body soap) in mask it is much worse (inevitably). I would have liked to test the creams before buying but no samples
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Patricia B.
Rating: 4 out of 5
following a purchase from 09/08/2022
Not enough hindsight to answer 1st time I order.
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Elodie L.
Rating: 4 out of 5
following a purchase from 09/08/2022
Your products are great but do not remove the dark spots on my skin.
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Marielilie P.
Rating: 4 out of 5
following a purchase from 06/08/2022
Great, sensitive skin buy with eyes closed 😉
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Amelie D.
Rating: 1 out of 5
following a purchase from 08/08/2022
The products are not adapted to my skin at all! The mask gives me redness all over my face. Very disappointed.
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Rose-Helene L.
Rating: 4 out of 5
following a purchase from 07/08/2022
Order received very quickly.
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