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W
Rating: 1 out of 5
Many delays
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Customer reviews of Pinup Secret
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 81 654 published reviews
Summary of reviews
Pinup Secret consistently delivers fast, reliable service with super fast delivery and careful packaging, ensuring orders arrive promptly and intact. Customers repeatedly praise the range of products, noting visible benefits for the skin, softer and clearer skin, and a positive experience with textures, scents, and overall feel. The store earns ongoing trust through long-term satisfaction and loyalty, with many reviewers highlighting repeated purchases over several years and high-quality skincare that meets expectations. Pricing promotions and free delivery to pickup points are also mentioned as making the experience attractive.
Reviews 1, 2 and 3 stars
Reset filtersM
Rating: 3 out of 5
My oil-free cream is not liquid and is unusable 😅
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S
Rating: 1 out of 5
delivery took far too long
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P
Rating: 1 out of 5
I didn't order anything! It's all nonsense! It's a scam! I get charged and on top of that a parcel that I never came to pick up! And I don't know how someone could have picked up a parcel in my name without my ID and receive an e-mail about how my order went? It's a scam!
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J
Rating: 2 out of 5
I did not receive my order in full, some products are missing and the worst thing is that I am asked to place a new order in order to receive what is missing in addition to a new purchase.
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S
Rating: 1 out of 5
Disaster! My order from 10.01. was paid for with PayPal and to date nothing has arrived. The only reaction so far has been to ask the parcel service for a follow-up! Once and never again, this is fraud!!!
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D
Rating: 3 out of 5
The scent is very pleasant, but the soap dries out my face.
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S
Rating: 1 out of 5
I'm sorry but I'm very disappointed by the turmeric soap... I use the white one and have never had any problems, but the orange one was a disaster 🤦♀️ Once I used it, a few hours after a skin reaction, I got red pimples all over my face... Around the eyes etc. So being pregnant, I panicked and went to the emergency room to be reassured.
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S
Rating: 1 out of 5
My package is missing a product
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A
Rating: 3 out of 5
Soap is too dry and stings the eyes
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J
Rating: 1 out of 5
I have never had such bad skin after using it a few times :(
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C
Rating: 1 out of 5
Parcel not received because of a wrong relay point.
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O
Rating: 1 out of 5
soap burns the face
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I
Rating: 2 out of 5
Delivery with DPD was a disaster.
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I
Rating: 1 out of 5
Always satisfied so far, but not this time. After 4 weeks, the goods have still not arrived
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J
Rating: 1 out of 5
I never received my parcel
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V
Rating: 2 out of 5
I am half satisfied with my purchase...... I was able to take back my pin up secret soap which is top and the radiance booster soap 😊✨️ On the other hand I was enthusiastic about staying there cream without oil but the pump doesn't work....devoir deviser and take the cream with the stem 🙁😟 Would you have a solution? All in all I really like the brand and the products are topissimes
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C
Rating: 1 out of 5
Burns under the skin! First degree excruciating pain for 48 hours to the point of going to the emergency room and it was not allergies but the toxic and carcinogenic components of the product.
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S
Rating: 1 out of 5
Goods have not yet arrived
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S
Rating: 1 out of 5
Delivery is a disaster. My delivery has still not arrived. I love the products, but I am totally put off by the delivery time.
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P
Rating: 2 out of 5
The product is good, but the ordering process is really poor. The fact that nowadays the password used is sent unencrypted by e-mail is grossly negligent and should be punished!!!
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V
Rating: 1 out of 5
The order was not sent to the delivery address I specified! Customer service is completely incompetent. I am still waiting for my parcel to be delivered to the correct border parcel address as stated.
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S
Rating: 1 out of 5
I ordered almost 3 weeks ago and have still not received my package. After several exchanges with customer service, nothing has happened. I am only ever told that I have to wait and that everything is being processed. What a shame as I paid via Paypal and really wanted to try the products.
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C
Rating: 1 out of 5
I received the wrong product and have to pay the return costs myself.
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E
Rating: 3 out of 5
I chose so because if I remember (had several orders) the tracking was not so the burner but it was in the delivery time :-) so far I could not use the soap yet must still wait
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L
Rating: 1 out of 5
My order never arrived!
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J
Rating: 1 out of 5
The tube arrived defective
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V
Rating: 2 out of 5
Extremely long delivery time
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V
Rating: 2 out of 5
The products themselves really great, I had applied a discount code in the shopping cart but then supposedly was no longer valid ... Funny that you could still use it though...it annoyed me a bit
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M
Rating: 1 out of 5
Order not received
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J
Rating: 2 out of 5
Delivery takes too long and I received the wrong product
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C
Rating: 3 out of 5
The order took a little longer, but that was probably because I ordered just before New Year's Eve. That's why I didn't find the slightly longer delivery time quite so bad. What does bother me, however, is that you can only order the parcel to a DPD pick-up store and not directly to your home. I don't think that's appropriate in the year 2024.
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K
Rating: 1 out of 5
Delivery takes forever
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D
Rating: 3 out of 5
I like buying the goat's milk soap but DPD may not be the best choice for delivery. I ordered before Christmas and my parcel has been at my local parcel delivery center for almost a week
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M
Rating: 1 out of 5
Order not received
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V
Rating: 1 out of 5
It would be great if the product was delivered to your home and not to a parcel store. And that you can choose which parcel delivery company you want, as I personally always have problems with DPD
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P
Rating: 1 out of 5
My order has not arrived
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E
Rating: 1 out of 5
The soap smells too intensely of lavender for me. I also find it difficult to handle because it is so thick. In addition, the shipping is totally inconvenient for me. To a packing station or something like that. I can't yet say exactly how the soap will affect my skin. I haven't used it long enough for that. Nevertheless, I would rather order somewhere else than from Pinup Secret. I wasn't convinced by it.
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S
Rating: 1 out of 5
I have not received the goods
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G
Rating: 1 out of 5
My package has still not arrived and I find the delivery time very long so far!
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