Customer reviews of Pinup Secret

More than two weeks delivery time and that also to a parcel store...

Shipping takes forever and I can't say anything about the product yet... because of the shipping 1 star

Shipping takes mega long and totally inconvenient to have it sent to your home

Disappointed with the quality of my soap, which is not the same as usual, even though I've been using it for years.

I found blood inside the delivery box and blood on the packaging of a product.

Part of the delivery is missing

Two items are missing from my order.

Well

Shipping time too long, too expensive

I have not received my parcel

I received a cream and the pump doesn't work

I've been hearing about pin up secret products for a long time now, and I was expecting an almost miraculous product... But it wasn't the case, the cleansing soap, I'm a bit disappointed by the smell and it dries out the skin a lot for me and the turmeric mask, I used it only once and it burned me, very unpleasant sensation of heating after 2 minutes and several hours after removing the mask and rinsing well and a few days later I peed, sign of "burn" I would not recommend!

After receiving my order, I threw the box away thinking it was complete. When I took stock, I realized that two products were missing. Because I didn't take any photos of my parcel, which I opened, I can't get any satisfaction. I don't see why I have to send a photo of an opened parcel. This company's vietn mistake.

I can't really rate the product yet. I've been using it for three days now but there's no difference yet. The delivery, however, was a disaster. First it could not be "delivered" and then after four days it was simply stuffed into the letterbox. And then it was left hanging halfway out of the letterbox so that anyone could have taken it

I have not received my parcel

The product, the facial soap is great but the shipping takes way too long and then you have to pick up the package from a packing station. I wish Secret would think about something else. I waited 4 weeks for my order!!!

Still nothing received

I still haven't received a parcel for 3 weeks.

Very satisfied!

I placed my order on 26.11.2024 and unfortunately have still not received it.

I have not received my package!

Very disappointed 2 times damaged product

Responsiveness ++ for parcel dispatch. On the other hand, after-sales service is neglected and almost non-existent for returns. That says a lot about the motivations of this company, which must be very profitable ...

Due to an error at Pin Up Secret, the delivery address was not transferred correctly and the parcel did not arrive. After lengthy contact, it took more than five weeks for my order to finally arrive. The communication was not good, standardized and without an apology.

Three shipments were sent, each one was lost, the fourth was delivered. Anything can happen, especially in the run-up to Christmas, but the communication and support from Pinup was a disaster! No concessions, no goodwill or refunds. I waited over 2 months for my order.

The returns process is an act and not at all customer-friendly. If you swear by your product, it is also possible to send it back with less effort and at a lower cost. Always read what you can expect, here the ingredients didn't fit at all and through experience reports, unfortunately read too late, nothing at all for sensitive skin.

Miserable communication.

Two of the three products arrived with damaged packaging. The make-up remover even had half of its protective film open. It is questionable how long the product will now keep, as I cannot of course determine when the protective film was partially removed (the product can only be kept for 12 months after opening). The face cream has leaked and the container is sticky as a result. I suspect that I received a product that had already been opened and returned by another customer. I was so outraged that I forgot to take a photo of everything, which means I am now unable to request a refund. All in all, I bought and paid for 3 expensive products, 2 of which were damaged, opened and some of which have already leaked. Never again!

Disappointed to have contacted the customer service for a defect on a product and I was not solved.

products take a long time to be sent and you don't receive an e-mail for a long time, so you wonder whether the order has been validated or not

Extremely long delivery times (1 month) and no protective packaging for the products in the box!

The products are top-notch, apart from the peeling, which is a partly used product. What's more, the packaging is not in French. C'est dommage.

I received my parcel on time, only the oil-free cream "button" where you press to take out the cream gets stuck all the time. I have to press it several times to keep it straight. It's annoying all the same.

No tracking on the shipment, just the mention "pre-order. 3 weeks to get my parcel and a small explanatory card for my products in the parcel would be great. I don't know if I'll order again er tell my friends about it

I did not receive my parcel and I have requested a refund as soon as possible.

I was missing a product

I don't like the soap at all. My skin dries out mega and gets red

My skin has never been so reactive and fragile. I am very disappointed.

When I ordered it, it said two to three working days, but somehow it only arrived three weeks later.

Customer service and Instagram unprofessional and I was blocked. Shipment was sent way too late and never arrived. Was threatened with a lawyer. A pure disaster.