Customer reviews of Pinup Secret

Still nothing received

I still haven't received a parcel for 3 weeks.

Very satisfied!

I placed my order on 26.11.2024 and unfortunately have still not received it.

I have not received my package!

Very disappointed 2 times damaged product

Responsiveness ++ for parcel dispatch. On the other hand, after-sales service is neglected and almost non-existent for returns. That says a lot about the motivations of this company, which must be very profitable ...

Due to an error at Pin Up Secret, the delivery address was not transferred correctly and the parcel did not arrive. After lengthy contact, it took more than five weeks for my order to finally arrive. The communication was not good, standardized and without an apology.

Three shipments were sent, each one was lost, the fourth was delivered. Anything can happen, especially in the run-up to Christmas, but the communication and support from Pinup was a disaster! No concessions, no goodwill or refunds. I waited over 2 months for my order.

The returns process is an act and not at all customer-friendly. If you swear by your product, it is also possible to send it back with less effort and at a lower cost. Always read what you can expect, here the ingredients didn't fit at all and through experience reports, unfortunately read too late, nothing at all for sensitive skin.

Miserable communication.

Two of the three products arrived with damaged packaging. The make-up remover even had half of its protective film open. It is questionable how long the product will now keep, as I cannot of course determine when the protective film was partially removed (the product can only be kept for 12 months after opening). The face cream has leaked and the container is sticky as a result. I suspect that I received a product that had already been opened and returned by another customer. I was so outraged that I forgot to take a photo of everything, which means I am now unable to request a refund. All in all, I bought and paid for 3 expensive products, 2 of which were damaged, opened and some of which have already leaked. Never again!

Disappointed to have contacted the customer service for a defect on a product and I was not solved.

products take a long time to be sent and you don't receive an e-mail for a long time, so you wonder whether the order has been validated or not

Extremely long delivery times (1 month) and no protective packaging for the products in the box!

The products are top-notch, apart from the peeling, which is a partly used product. What's more, the packaging is not in French. C'est dommage.

I received my parcel on time, only the oil-free cream "button" where you press to take out the cream gets stuck all the time. I have to press it several times to keep it straight. It's annoying all the same.

No tracking on the shipment, just the mention "pre-order. 3 weeks to get my parcel and a small explanatory card for my products in the parcel would be great. I don't know if I'll order again er tell my friends about it

I did not receive my parcel and I have requested a refund as soon as possible.

I was missing a product

I don't like the soap at all. My skin dries out mega and gets red

My skin has never been so reactive and fragile. I am very disappointed.

When I ordered it, it said two to three working days, but somehow it only arrived three weeks later.

Customer service and Instagram unprofessional and I was blocked. Shipment was sent way too late and never arrived. Was threatened with a lawyer. A pure disaster.

I received the wrong product and the wrong product was a cheaper product !!!!

I regret having ordered! I am missing a jar of precious cream and moreover I received the jar of cream without oil empty and taped tel a tester! I'm outraged that the after-sales service did nothing because the weight of the package was taken by the carrier!

Oil-free cream pumps don't work

zero satisfaction, this will be my last purchase from you, I placed an order more than 2 weeks ago and so far I have not received my package.

Package not received litigation opened but still nothing for a second order disappointed

Long delivery time, and the soap box was dirty when I received it.

The products burn my face and my skin and I have even more pimples.

I was sent an item twice. I felt it was too much effort to send the wrong item back to get the item I actually ordered. I have now opted for the voucher code but would have liked the item I actually ordered to simply be resent.

No stars, more than dissatisfied! I complained and only got an email back telling me how to use the scrub ! Peeling is extremely bad and bites into the facial hair!

The package did not arrive and I still have not received my money back

Never arrived

This is the 2nd time I have ordered. The 1st time the shipping went wrong and I had to wait over 40 days. This time it didn't work again... you have a super bad shipping service provider

Shipping took over 10 days which is too long

Unfortunately, I can no longer tolerate the shampoo

Very good value for money

Unfortunately, I only received 2 out of 3 pieces from my last order. So far I haven't received my missing part and it looks like Pinup is just going to leave me out of it too