Customer reviews of Pinup Secret

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 81 898 published reviews
5 66k 81% 4 9 509 12% 3 2 461 3% 2 1 306 2% 1 2 616 3%

Summary of reviews

Pinup Secret consistently delivers products that customers rely on for daily routines, with goat milk soap and oil-free cream highlighted as foundational items that brighten skin, reduce imperfections, and support a smoother, non-greasy texture. Customers praise fast, reliable delivery, well-packaged orders, and repeat purchases over years, underscoring trust in the brand and ongoing satisfaction. Positive experiences also emphasize visible skincare improvements, including fewer pimples, brighter complexions, and a refreshed look, along with enthusiastic recommendations and long-term loyalty.

Reviews 1, 2 and 3 stars

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Zahra L.
Rating: 1 out of 5
following a purchase from 05/10/2019
I did not receive my order
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Caroline E.
Rating: 1 out of 5
following a purchase from 28/09/2019
Until now I had no problem however with my last order I had a problem, the two passion body scrub soaps did not have the same size and one of the two was not well packed, I had as an answer that it was Normal because it was handmade products however I find it abnormal that a soap is half of the other and is not packed. (Photo in support)
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Amélie A.
Rating: 1 out of 5
following a purchase from 29/09/2019
Do not respect the choice of the parcel relay for the delivery. I had chosen a parcel relay post right next to my work with a large range of schedules (rare thing for the post office). But unfortunately the parcel was delivered at the post office of the village where I live (10am-12pm/14h16) great! I work every day except Sunday so it's impossible for me to go there. It's the second time that it makes me the blow .... I had to take time off work (again) so that the package doesn't leave. So I don't feel like ordering anymore...
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Eva D.
Rating: 2 out of 5
following a purchase from 28/09/2019
I received my order two weeks after I placed it, and it was much more descrete than getting it by certified mail.
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Zoe M.
Rating: 3 out of 5
following a purchase from 27/09/2019
I was delivered to the wrong post office or I asked for it... it bothered me a lot...
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Tiffany D.
Rating: 2 out of 5
following a purchase from 02/10/2019
Right now I have even more acne pimples and blackheads than before.
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Safina M.
Rating: 2 out of 5
following a purchase from 05/10/2019
It took a little too long.
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Harmony B.
Rating: 3 out of 5
following a purchase from 04/10/2019
The product was delivered very quickly and I was eager to try it but for the moment the results on my skin are only very satisfying
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Manon P.
Rating: 1 out of 5
following a purchase from 02/10/2019
Products that give buttons
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Charlyne R.
Rating: 3 out of 5
following a purchase from 02/10/2019
It deserved 5 stars because the products are very good but unfortunately it is noted during the order a delivery in 48 to 72 hours and I received my package in 9 days. What a pity!
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Youhanidhi R.
Rating: 1 out of 5
following a purchase from 02/10/2019
Nul
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Elodie C.
Rating: 2 out of 5
following a purchase from 27/09/2019
Excessive delivery times and no information sent before I contact customer service myself
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Souhayla B.
Rating: 1 out of 5
following a purchase from 29/09/2019
Since I've been using this product, my skin has been in a critical state: redness, pimples... not recommended.
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Giuliana D.
Rating: 3 out of 5
following a purchase from 03/10/2019
A little expensive but good product !!!
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Medina B.
Rating: 3 out of 5
following a purchase from 02/10/2019
Very disappointed with the peel. The soap makes me pimples but on the other hand treats eczema well.
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Emilie G.
Rating: 1 out of 5
following a purchase from 02/10/2019
Allergy after 1 week, my skin that was soft became like granular.
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Houria T.
Rating: 2 out of 5
following a purchase from 28/09/2019
I used to like this site very much, unfortunately since my last order nothing is going well anymore. Half of my products were open and I sent a message on messenger, they answered me quite quickly but did not offer anything and did not apologize. Also with my last goat milk soap I had two reactions, my skin was burnt, although I've been using this product for 2 years now. It is only when I use the new one that I have a reaction, the dosage is probably wrong.
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Mathilde R.
Rating: 3 out of 5
following a purchase from 27/09/2019
Delivery time not respected it was very loooooooong but good product it's fine
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Farah D.
Rating: 1 out of 5
following a purchase from 02/10/2019
De
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Laure U.
Rating: 2 out of 5
following a purchase from 30/09/2019
I love the product but on the other hand the shipping looks like an AliExpress package, in terms of shopping experience, not even an invoice inside nothing at all, a bubble pack and soap inside.
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Nathalie L.
Rating: 3 out of 5
following a purchase from 03/10/2019
Looks great but not used enough to give my opinion.
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Eva S.
Rating: 3 out of 5
following a purchase from 30/09/2019
Delays a little long
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Virginie A.
Rating: 1 out of 5
following a purchase from 28/09/2019
I ordered my soap on October 27th and finally got it today, October 15th! I'm not at all happy that you put the postal address in a Neighbouring city and not the one I chose! And it's been 10 days that I've been running between the post offices to find out where my package is! Congratulations for a shipment that should only be 48 hours!
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Laurence D.
Rating: 2 out of 5
following a purchase from 02/10/2019
One of the cans was opened and the defective jar was opened.
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Floriane B.
Rating: 2 out of 5
following a purchase from 27/09/2019
The products are of very good quality, however the delivery time is not the one indicated on the site. 1 week delivery time instead of 24-48h according to Pin-Up Secret. It would be good to change your information so that you are not surprised by the waiting time for receipt of the package. Thank you!
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Camille S.
Rating: 1 out of 5
following a purchase from 01/10/2019
It gave me a little pimple all over my face and it irritated me (face all red, tight, tight, tight, tight, tight, tight, tight).
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Allegra M.
Rating: 1 out of 5
following a purchase from 27/09/2019
Order placed on 28.10.19 to date not received. In spite of the emails sent, I just get a sorry answer for the inconvenience. Several calls made nobody answers. So disappointed to the point, it's just a bunch of crooks. Totally unprofessional. I won't place orders on this site again.
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Sandrine R.
Rating: 3 out of 5
following a purchase from 29/09/2019
good product
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Stephanie M.
Rating: 1 out of 5
following a purchase from 27/09/2019
this makes it twice that the delivery is made in another relay than the one I had selected, it is almost impossible to reach customer service
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Russiane V.
Rating: 3 out of 5
following a purchase from 24/09/2019
I was very satisfied with the goat's milk soap but the precious cream added extra stains and made my face greasy.
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Marion G.
Rating: 3 out of 5
following a purchase from 28/09/2019
Clear site, interesting manufacturing video
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Lucie V.
Rating: 3 out of 5
following a purchase from 28/09/2019
The products are fine though, the delivery was not delivered or I had asked for it.
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Vanessa M.
Rating: 3 out of 5
following a purchase from 30/09/2019
Correct and readable
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Mylène D.
Rating: 3 out of 5
following a purchase from 27/09/2019
A little disappointed by the package, with the soaps put in a bubble envelope, not a word, not a "thank you for your order" nothing, it's a pity. After the soaps smell very strong and it's important to know that because personally the smell bothers me. I don't have enough hindsight to tell you if they are effective or not, but during the 1st use I had some tingling around my mouth (we'll see later...) At the price of the soaps, I'm a little disappointed.
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Jenna M.
Rating: 2 out of 5
following a purchase from 01/10/2019
I still don't see any difference except that my skin has become softer than usual.
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Naïma S.
Rating: 3 out of 5
following a purchase from 27/09/2019
Order delivered to the wrong relay point, a change was made without my approval. Order received late without notice.
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Marjolaine J.
Rating: 2 out of 5
following a purchase from 02/10/2019
A so-called home-made product, but limited packaging, poorly positioned label! Being responsible for quality, this is not tolerable given the price of soap!
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Mata C.
Rating: 3 out of 5
following a purchase from 28/09/2019
Very good product
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Rose-Thélor B.
Rating: 3 out of 5
following a purchase from 27/09/2019
I'm still waiting for the miracles of the scale. Because I still have spots and pimples.
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Lucie C.
Rating: 3 out of 5
following a purchase from 30/09/2019
The products are great but I really regret the colissimo delivery which as always is disastrous.
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