Customer reviews of Pinup Secret

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 81 654 published reviews
5 65,8k 81% 4 9 503 12% 3 2 459 3% 2 1 306 2% 1 2 613 3%

Summary of reviews

Pinup Secret consistently delivers fast, reliable service with super fast delivery and careful packaging, ensuring orders arrive promptly and intact. Customers repeatedly praise the range of products, noting visible benefits for the skin, softer and clearer skin, and a positive experience with textures, scents, and overall feel. The store earns ongoing trust through long-term satisfaction and loyalty, with many reviewers highlighting repeated purchases over several years and high-quality skincare that meets expectations. Pricing promotions and free delivery to pickup points are also mentioned as making the experience attractive.

Reviews 1, 2 and 3 stars

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Stefanie D.
Rating: 1 out of 5
following a purchase from 26/09/2024
2 wrong items received, after returning the wrong items still not received the correct goods, support slow, you have to keep asking for information yourself
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Sandra Z.
Rating: 1 out of 5
following a purchase from 27/10/2024
Since I have ordered and the order is completely somewhere else and I have not gotten my money back I am not satisfied because I have given the address correctly and you have sent it wrong.
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Bianka M.
Rating: 1 out of 5
following a purchase from 24/10/2024
Unfortunately I had to wait a very long time for my order, which I found disappointing, I needed some things urgently.
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Tina K.
Rating: 1 out of 5
following a purchase from 26/10/2024
Bad customer focus
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Olesen N.
Rating: 1 out of 5
following a purchase from 22/10/2024
Unfortunately, the products do not deliver what was promised. My son still has spots and gets new ones.
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Vanessa C.
Rating: 1 out of 5
following a purchase from 23/10/2024
Parcel has not arrived and several weeks have passed in the meantime
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Chantal R.
Rating: 2 out of 5
following a purchase from 22/10/2024
Unfortunately I have not received my order to date
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Maike O.
Rating: 2 out of 5
following a purchase from 23/10/2024
I am convinced and satisfied with the product. However, I waited 4 weeks for my delivery.
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Nadine K.
Rating: 1 out of 5
following a purchase from 25/10/2024
25.10. ordered and paid... Today, 09.11. still no goods received.
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Enni S.
Rating: 3 out of 5
following a purchase from 23/10/2024
Ok
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Lena S.
Rating: 1 out of 5
following a purchase from 22/10/2024
I think it's mean, because I ordered on 22.10.2024 and only received an email 2 weeks later that part of my order was not available. And I still have to wait at least until probably 15.11.
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Martina R.
Rating: 1 out of 5
following a purchase from 26/09/2024
Goods not received to date. Ordered on 26.09.2024. No response to inquiries.
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Jenny L.
Rating: 3 out of 5
following a purchase from 22/10/2024
Unfortunately, the product is not yet effective. Nevertheless, it smells really good. The shipping is a disaster, I paid extra for shipping to my home. The delivery with dpd terrible. Despite the presence and notification of a neighbor, I was allowed to pick up the package in a foil, expensive shipping for nothing paid. Opening hours of the store of course also great to pick up. So good is really different
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Martina B.
Rating: 3 out of 5
following a purchase from 22/10/2024
The goods and deliveries were fine. However, the purchase on account via Klarna has not worked since then. It was therefore unfortunately not possible to reorder on account, which really annoyed me.
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Lea M.
Rating: 1 out of 5
following a purchase from 22/10/2024
Unfortunately I have not received my complete order, one part is missing (goat's milk soap)
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Tiara G.
Rating: 1 out of 5
following a purchase from 22/10/2024
Product smells very unpleasant
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Sabrina W.
Rating: 1 out of 5
following a purchase from 21/10/2024
Unfortunately I can't tolerate the goat's milk soap and the money was wasted :(
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Sabrina A.
Rating: 1 out of 5
following a purchase from 02/08/2024
0 stars
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Charlotte S.
Rating: 1 out of 5
following a purchase from 01/10/2024
I am very disappointed with the scrub I ordered. It is terrible.
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Violetta S.
Rating: 2 out of 5
following a purchase from 05/10/2024
Cosmetics may only be returned at your own expense if they have not been opened. No return in case of incompatibility. Too bad. Otherwise, the soap is really great.
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Susann S.
Rating: 2 out of 5
following a purchase from 03/09/2024
First time ordering something here and unfortunately nothing arrived. At least the contact to support was there.
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Vicky E.
Rating: 1 out of 5
following a purchase from 28/09/2024
I still haven't received my goods today. I'm angry!!!!
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Vera W.
Rating: 3 out of 5
following a purchase from 29/09/2024
Unfortunately, the order I placed at the end of September has still not arrived
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Jessica R.
Rating: 1 out of 5
following a purchase from 30/09/2024
My order has still not arrived
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Senta F.
Rating: 1 out of 5
following a purchase from 30/09/2024
Parcel was delivered to a parcel store that no longer exists.
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Sabrina L.
Rating: 3 out of 5
following a purchase from 01/10/2024
I've been using it for a while now and I'm very happy.
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Katharina T.
Rating: 3 out of 5
following a purchase from 30/09/2024
Slight allergic rash if it remains on the décolleté for longer than 10 minutes.
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Caroline H.
Rating: 3 out of 5
following a purchase from 30/09/2024
Unfortunately one product is missing from my order
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Dorothee B.
Rating: 1 out of 5
following a purchase from 27/09/2024
Shipping is very slow, I still haven't received my order after more than two weeks. That's a shame, especially as I'm going on vacation in two days.
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Alesso B.
Rating: 1 out of 5
following a purchase from 26/09/2024
I have not received the goods even after 2 weeks and the shipping company is also not clear where and when a pickup is possible
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Vanessa N.
Rating: 1 out of 5
following a purchase from 26/09/2024
I have not yet been able to pick up my order or have not been notified that I can pick it up at the Packstation!
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Jessica G.
Rating: 1 out of 5
following a purchase from 26/09/2024
My order could not be delivered directly to me, but I had to collect it from a ParcelShop.
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Valeria L.
Rating: 1 out of 5
following a purchase from 16/09/2024
I still haven't received my order and I placed the order four weeks ago
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Nadine R.
Rating: 3 out of 5
following a purchase from 26/09/2024
As the product says "use max 2x per week", I cannot give a rating at the moment.
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Daniela D.
Rating: 1 out of 5
following a purchase from 26/09/2024
Product is very good. Customer service, doesn't work for me at all, no accommodation, although the delivery address was given, it was left at the packing station, when I wrote to customer service, they were not at all accommodating, made me aware that I would have to pay shipping costs again if I didn't pick up the package. I informed them that I am not mobile, but the customer service was not interested at all, they were rather snippy, therefore product top, customer service flopp
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Sarah A.
Rating: 2 out of 5
following a purchase from 26/09/2024
I have not received my order! But it will be taken care of!
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Pia R.
Rating: 1 out of 5
following a purchase from 20/09/2024
The order has not yet arrived, although I should have received it by now according to the email.
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Brigitte E.
Rating: 1 out of 5
following a purchase from 17/09/2024
I have not received the product
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Ina M.
Rating: 1 out of 5
following a purchase from 18/09/2024
Paid the more expensive shipping to have it delivered to my home and then the package was dropped off at the parcel store...
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Virginie F.
Rating: 2 out of 5
following a purchase from 16/09/2024
Unfortunately makes even more spots than before. Somehow disappointing.
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