Customer reviews of Pinup Secret

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 81 654 published reviews

Summary of reviews

Pinup Secret consistently delivers fast, reliable service with super fast delivery and careful packaging, ensuring orders arrive promptly and intact. Customers repeatedly praise the range of products, noting visible benefits for the skin, softer and clearer skin, and a positive experience with textures, scents, and overall feel. The store earns ongoing trust through long-term satisfaction and loyalty, with many reviewers highlighting repeated purchases over several years and high-quality skincare that meets expectations. Pricing promotions and free delivery to pickup points are also mentioned as making the experience attractive.

Reviews 1, 2 and 3 stars

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C
Caroline M.
Rating: 3 out of 5
following a purchase from 04/01/2019
Bien
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Jennifer P.
Rating: 2 out of 5
following a purchase from 03/01/2019
I had a pro code with free shipping except I paid the shipping costs, I sent you an email no answer? Misleading advertising the discount is on the product excluding tax
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Céline M.
Rating: 3 out of 5
following a purchase from 03/01/2019
Slightly long delivery
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Rachida E.
Rating: 1 out of 5
following a purchase from 01/01/2019
??
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Juliette R.
Rating: 3 out of 5
following a purchase from 03/01/2019
Delivery of the parcel at the post office when it was requested at home
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Laura F.
Rating: 3 out of 5
following a purchase from 23/12/2018
Good products that are effective but I received my package damaged with an open cream that leaked everywhere and the after-sales service never answered me for repair although I made 2 requests.
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Jessica D.
Rating: 3 out of 5
following a purchase from 02/01/2019
Nothing more than that.
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Margaux N.
Rating: 3 out of 5
following a purchase from 03/01/2019
Package received quickly. Too bad the soap is not a package to keep it, I leave it in the delivery bag because of this fact.
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Victoria H.
Rating: 3 out of 5
following a purchase from 03/01/2019
Very disappointed with the smell !
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Elsa G.
Rating: 3 out of 5
following a purchase from 03/01/2019
The delivery and processing of my order is fine but I was disappointed with the goat's milk soap.
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Camille G.
Rating: 3 out of 5
following a purchase from 03/01/2019
I'm sorry because after my previous orders I always had a coupon code while for my last order I couldn't find one. And the next day on my facebook with a coupon code I'm disappointed.
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Irène K.
Rating: 2 out of 5
following a purchase from 02/01/2019
I sent an email and I still haven't received any answer !!!
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Jennifer C.
Rating: 1 out of 5
following a purchase from 03/01/2019
Very happy
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Laure V.
Rating: 1 out of 5
following a purchase from 02/01/2019
Disappointed. The goat's milk soap burned my skin and dried it out. And the precious cream doesn't moisturize very well to make up for the soap. For the price I'm very disappointed. Avoid
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Sabah H.
Rating: 3 out of 5
following a purchase from 02/01/2019
I have received all items in my order in two shipments just as you stated.
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Magali V.
Rating: 3 out of 5
following a purchase from 31/12/2018
The sites ok .
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Mélissa D.
Rating: 3 out of 5
following a purchase from 01/01/2019
Very fast shipping and the products are of very good quality. However, since I started using the soap, cream and peel my skin is completely dry.
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Safia O.
Rating: 2 out of 5
following a purchase from 02/01/2019
I ordered 1 goat's milk soap and 1 cream and I only received the cream. I complained on January 4th and I still have no news.
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Perrine A.
Rating: 3 out of 5
following a purchase from 28/12/2018
I never choose to deliver the package to the post office behind my house and it's always delivered there! It's useless to ask to choose a delivery point if it's not respected!
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Amelie M.
Rating: 1 out of 5
following a purchase from 31/12/2018
It burned my skin...
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Melissa D.
Rating: 2 out of 5
following a purchase from 01/01/2019
Parcel received in 2 days, but soap that dries my skin ??
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Sonia P.
Rating: 2 out of 5
following a purchase from 31/12/2018
Soaps is very expensive Impossible to reach the customer service only by mail very long to answer
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Christophe H.
Rating: 2 out of 5
following a purchase from 01/01/2019
I'm not the type to be dissatisfied for a little, but to receive a package with products arriving in rather dubious conditions, to start with the seal lozenges undone on the two cans of cream, lid badly closed, product spilled and dry around the jar, very disappointing for a 1st order.
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Lucille P.
Rating: 2 out of 5
following a purchase from 29/12/2018
Product that gives you pimples... More interesting discount one week after my purchase, a little bit like being taken for a fool...
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Saenda M.
Rating: 1 out of 5
following a purchase from 01/01/2019
Exorbitant price for more than mediocre results.
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Blandine M.
Rating: 3 out of 5
following a purchase from 30/12/2018
Cream products do not conform any protective film on them!
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Laurine B.
Rating: 3 out of 5
following a purchase from 05/12/2018
might be a little clearer to find the products ect too long.
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Clémentine R.
Rating: 1 out of 5
following a purchase from 30/12/2018
I sent several requests due to a problem with a coupon code that didn't work! I called and left a voicemail message and I still have no feedback! The products are great but the Sav is non-existent! Very disappointed
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Vanessa C.
Rating: 3 out of 5
following a purchase from 21/11/2018
Not enough product, alas
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Catherine F.
Rating: 3 out of 5
following a purchase from 30/12/2018
So I don't know if I'm the one misusing it, but I'm following your usual precautions. My skin ends up with the left side irritated and dry. If you have any advice, I'll take it. Because from the first use I noticed an improvement and it's a pity that I find myself with it now.
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Ludivine C.
Rating: 3 out of 5
following a purchase from 30/12/2018
Damaged parcel but fast delivery.
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Emilie V.
Rating: 1 out of 5
following a purchase from 28/12/2018
I'm not satisfied with my products.
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Gwladys L.
Rating: 2 out of 5
following a purchase from 28/12/2018
Soap smells way too strong! It's not bad but I don't think I'll buy another one!
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Hassina H.
Rating: 3 out of 5
following a purchase from 28/12/2018
Soap received without packaging or boxes to preserve it. Disappointing for a 26€ soap?
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Lauriane K.
Rating: 1 out of 5
following a purchase from 29/12/2018
Order not received and still no news from customer service 1 week after contacting them.
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Amandine K.
Rating: 2 out of 5
following a purchase from 30/12/2018
Very disappointed, claiming that soap is very good for the elder, when it does absolutely nothing on a tiny button. Really disappointed, I for one do not recommend it.
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Emanuelle B.
Rating: 3 out of 5
following a purchase from 28/12/2018
Defective bottle. Impossible to use the cream dispenser, I pump air... have to unscrew the tube... that says the rest is fine.
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Emilie L.
Rating: 3 out of 5
following a purchase from 29/12/2018
I found that in the order a little note or a paper would have been nice from you because the package stays cold with just the products and then for the moment I don't see any improvement on my skin...let's wait a few more days!
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Laetitia R.
Rating: 3 out of 5
following a purchase from 29/12/2018
Delivery times longer than estimated
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Marion L.
Rating: 1 out of 5
following a purchase from 27/12/2018
I only received one soap instead of a whole peeling set, 2 soaps and oil-free cream.
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