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C
Rating: 1 out of 5
Very disappointed as order placed 15 days ago and still not received
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Customer reviews of Pinup Secret
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 81 896 published reviews
Summary of reviews
Pinup Secret consistently delivers products that customers rely on for daily routines, with goat milk soap and oil-free cream highlighted as foundational items that brighten skin, reduce imperfections, and support a smoother, non-greasy texture. Customers praise fast, reliable delivery, well-packaged orders, and repeat purchases over years, underscoring trust in the brand and ongoing satisfaction. Positive experiences also emphasize visible skincare improvements, including fewer pimples, brighter complexions, and a refreshed look, along with enthusiastic recommendations and long-term loyalty.
Reviews 1, 2 and 3 stars
Reset filtersN
Rating: 1 out of 5
My parcel arrived at another relay point that was inaccessible on foot under the pretext that it was via chronopost. So I couldn't pick it up. I went to the relay point indicated, which was the one I had chosen, but nothing happened.
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R
Rating: 1 out of 5
Unfortunately, I never received the goods. The support service is unfortunately not very cooperative and is not prepared to refund my money. Unfortunately a very poor service.
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F
Rating: 1 out of 5
I'm missing some articles
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Y
Rating: 3 out of 5
So shipping was super fast, but unfortunately my skin isn't any better afterwards. That's a shame really. But maybe just not suitable for me
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D
Rating: 1 out of 5
Still not collected
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R
Rating: 1 out of 5
Goods not received. Communication with customer service not satisfactory
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O
Rating: 1 out of 5
I don't recommend the oil-free cream as a mattifying face care product for oily skin. After receiving an order missing an item, I tried several times to reach customer service by phone, but no answer! I sent an e-mail to claim the missing product, unfortunately customer service is still not serious and sent me the missing product after insisting and calling back several times.
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M
Rating: 1 out of 5
My skin is unfortunately worse since I started using your products.
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L
Rating: 1 out of 5
I am missing 1 item from my order and I have had no reply for 1 and a half months! I'm very disappointed with the customer service
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S
Rating: 3 out of 5
I am still very satisfied with the products. But I won't order again because I had to pay customs duties of 24.50 € which is a bit expensive, I know that this is not your fault.
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Y
Rating: 1 out of 5
I have not received the order .....
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C
Rating: 1 out of 5
I still haven't received my parcel
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M
Rating: 1 out of 5
Order never received and no feedback. They were supposed to investigate where my parcel was but then there was no more feedback and no delivery either
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D
Rating: 1 out of 5
Disappointed with the shampoo, which makes hair super heavy and smells really bad.
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G
Rating: 2 out of 5
Parcel received a few weeks ago and I wrote to the brand to adapt their products to my routine, on Instagram: no response. I hope the quality of the products will be better than the customer service.
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F
Rating: 1 out of 5
The products don't suit me.....they burn me..too bad.
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A
Rating: 2 out of 5
Order placed, fast delivery except that one item was missing. To receive my article (in a concern of ecology) they propose me -50% on a product and I will receive the missing one at the same time. I refused, forcing and 0 gesture with the sending of the missing product and I had to pay postage on top! Very disappointed for a first purchase. I don't think I'd recommend
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C
Rating: 3 out of 5
Order received almost on time ... Unfortunately, I could not discover my products until I returned from vacation ... The products are not adapted to my morphology and I wish to return them 😏
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R
Rating: 1 out of 5
I ordered the 2× light soap , only with goat milk and received 2×with curcuma!!! They totally stain and my face is orange 😔
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E
Rating: 1 out of 5
Products were not delivered to my address but to a collection point. I have still not received a reply to my complaint about this. But feedback on the products would be appreciated. I would say: brazen approach and not very service-oriented
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H
Rating: 2 out of 5
10/10
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L
Rating: 3 out of 5
Unfortunately, the product did not arrive intact and I could not have it delivered to my home, but had to collect my order from a packing station.
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S
Rating: 1 out of 5
Very happy with the products but very disappointed with the customer service. I had a problem on my order because the point of delivery to recover. My order was on vacation afterwards. I contacted customer service by e-mail, but never got a reply... That's a shame!
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S
Rating: 1 out of 5
I have not received my order.
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C
Rating: 3 out of 5
Disappointed with the quantity of product now remains to be seen if it works well
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S
Rating: 1 out of 5
Unfortunately, I don't like the product at all
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M
Rating: 1 out of 5
Order not received!
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C
Rating: 1 out of 5
I have not received my order but have been sent the wrong package. I haven't heard from support for a week, no one has responded.
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M
Rating: 2 out of 5
For the moment I can't see any change in my skin 😢
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D
Rating: 1 out of 5
Very small product for its price
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Y
Rating: 1 out of 5
The goods I ordered and paid for in advance have not been delivered. I have been told for 3 weeks that the goods are in transit. Customer service does not get back to me. Absolutely dubious behavior.
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D
Rating: 1 out of 5
Delivery took too long
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S
Rating: 3 out of 5
Unfortunately shipping takes a long time! But I was pleasantly surprised by the product. I thought it was just a small bar of soap! But it was surprisingly big
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S
Rating: 1 out of 5
Unfortunately, the goods have not yet arrived. And no one has contacted me either.... Unfortunately, I cannot give a positive rating.
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M
Rating: 2 out of 5
Hello, since you're asking, I'd like to take this opportunity to point out that I ordered 2 soaps and paid for them, but only received one.
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E
Rating: 3 out of 5
One of my purchases arrived broken. The plastic bag packaging is insufficient to protect what's inside.
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A
Rating: 1 out of 5
Out of the 3 products I received, I'm disappointed with 2 of them, as they leave a greasy film on my skin that I don't like at all.
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M
Rating: 3 out of 5
Order never arrived. The opening of the dispute has not yet been successful.
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S
Rating: 1 out of 5
Has not had the promised effect.
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