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D
Rating: 1 out of 5
Still not collected
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Customer reviews of Pinup Secret
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 81 654 published reviews
Summary of reviews
Pinup Secret consistently delivers fast, reliable service with super fast delivery and careful packaging, ensuring orders arrive promptly and intact. Customers repeatedly praise the range of products, noting visible benefits for the skin, softer and clearer skin, and a positive experience with textures, scents, and overall feel. The store earns ongoing trust through long-term satisfaction and loyalty, with many reviewers highlighting repeated purchases over several years and high-quality skincare that meets expectations. Pricing promotions and free delivery to pickup points are also mentioned as making the experience attractive.
Reviews 1, 2 and 3 stars
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Rating: 1 out of 5
Goods not received. Communication with customer service not satisfactory
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O
Rating: 1 out of 5
I don't recommend the oil-free cream as a mattifying face care product for oily skin. After receiving an order missing an item, I tried several times to reach customer service by phone, but no answer! I sent an e-mail to claim the missing product, unfortunately customer service is still not serious and sent me the missing product after insisting and calling back several times.
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M
Rating: 1 out of 5
My skin is unfortunately worse since I started using your products.
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L
Rating: 1 out of 5
I am missing 1 item from my order and I have had no reply for 1 and a half months! I'm very disappointed with the customer service
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S
Rating: 3 out of 5
I am still very satisfied with the products. But I won't order again because I had to pay customs duties of 24.50 € which is a bit expensive, I know that this is not your fault.
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Y
Rating: 1 out of 5
I have not received the order .....
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C
Rating: 1 out of 5
I still haven't received my parcel
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M
Rating: 1 out of 5
Order never received and no feedback. They were supposed to investigate where my parcel was but then there was no more feedback and no delivery either
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D
Rating: 1 out of 5
Disappointed with the shampoo, which makes hair super heavy and smells really bad.
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G
Rating: 2 out of 5
Parcel received a few weeks ago and I wrote to the brand to adapt their products to my routine, on Instagram: no response. I hope the quality of the products will be better than the customer service.
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F
Rating: 1 out of 5
The products don't suit me.....they burn me..too bad.
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A
Rating: 2 out of 5
Order placed, fast delivery except that one item was missing. To receive my article (in a concern of ecology) they propose me -50% on a product and I will receive the missing one at the same time. I refused, forcing and 0 gesture with the sending of the missing product and I had to pay postage on top! Very disappointed for a first purchase. I don't think I'd recommend
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C
Rating: 3 out of 5
Order received almost on time ... Unfortunately, I could not discover my products until I returned from vacation ... The products are not adapted to my morphology and I wish to return them 😏
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R
Rating: 1 out of 5
I ordered the 2× light soap , only with goat milk and received 2×with curcuma!!! They totally stain and my face is orange 😔
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E
Rating: 1 out of 5
Products were not delivered to my address but to a collection point. I have still not received a reply to my complaint about this. But feedback on the products would be appreciated. I would say: brazen approach and not very service-oriented
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H
Rating: 2 out of 5
10/10
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L
Rating: 3 out of 5
Unfortunately, the product did not arrive intact and I could not have it delivered to my home, but had to collect my order from a packing station.
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S
Rating: 1 out of 5
Very happy with the products but very disappointed with the customer service. I had a problem on my order because the point of delivery to recover. My order was on vacation afterwards. I contacted customer service by e-mail, but never got a reply... That's a shame!
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S
Rating: 1 out of 5
I have not received my order.
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C
Rating: 3 out of 5
Disappointed with the quantity of product now remains to be seen if it works well
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S
Rating: 1 out of 5
Unfortunately, I don't like the product at all
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M
Rating: 1 out of 5
Order not received!
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C
Rating: 1 out of 5
I have not received my order but have been sent the wrong package. I haven't heard from support for a week, no one has responded.
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M
Rating: 2 out of 5
For the moment I can't see any change in my skin 😢
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D
Rating: 1 out of 5
Very small product for its price
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Y
Rating: 1 out of 5
The goods I ordered and paid for in advance have not been delivered. I have been told for 3 weeks that the goods are in transit. Customer service does not get back to me. Absolutely dubious behavior.
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D
Rating: 1 out of 5
Delivery took too long
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S
Rating: 3 out of 5
Unfortunately shipping takes a long time! But I was pleasantly surprised by the product. I thought it was just a small bar of soap! But it was surprisingly big
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S
Rating: 1 out of 5
Unfortunately, the goods have not yet arrived. And no one has contacted me either.... Unfortunately, I cannot give a positive rating.
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M
Rating: 2 out of 5
Hello, since you're asking, I'd like to take this opportunity to point out that I ordered 2 soaps and paid for them, but only received one.
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E
Rating: 3 out of 5
One of my purchases arrived broken. The plastic bag packaging is insufficient to protect what's inside.
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A
Rating: 1 out of 5
Out of the 3 products I received, I'm disappointed with 2 of them, as they leave a greasy film on my skin that I don't like at all.
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M
Rating: 3 out of 5
Order never arrived. The opening of the dispute has not yet been successful.
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S
Rating: 1 out of 5
Has not had the promised effect.
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S
Rating: 1 out of 5
With the code I was supposed to receive a free make-up remover but I didn't.
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T
Rating: 1 out of 5
Unfortunately, my order has still not arrived after a month.
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C
Rating: 2 out of 5
Disappointed by the products given the excessive price Do not correspond to my skin type I gave it to my mother
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E
Rating: 1 out of 5
I have not received my parcel. Is this normal?
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C
Rating: 1 out of 5
I have not received my order... where is it ?
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