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C
Rating: 1 out of 5
Order never received despite complaint ...
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Customer reviews of Pinup Secret
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 81 654 published reviews
Summary of reviews
Pinup Secret consistently delivers fast, reliable service with super fast delivery and careful packaging, ensuring orders arrive promptly and intact. Customers repeatedly praise the range of products, noting visible benefits for the skin, softer and clearer skin, and a positive experience with textures, scents, and overall feel. The store earns ongoing trust through long-term satisfaction and loyalty, with many reviewers highlighting repeated purchases over several years and high-quality skincare that meets expectations. Pricing promotions and free delivery to pickup points are also mentioned as making the experience attractive.
Reviews 1, 2 and 3 stars
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Rating: 2 out of 5
Not satisfied
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N
Rating: 1 out of 5
Parcel delivered to parcel store despite giving our address for shipping. Parcel store closed could not pick up parcel now I was told in an e-mail parcel was not picked up will be sent back and we should pay the new shipping so that the package can be sent again. The whole thing is very questionable.
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N
Rating: 1 out of 5
The parcel hasn't arrived yet and the status at chronopost hasn't changed for days!!!! In addition, shipping is expensive and even more expensive if you order directly to your home! Not possible these days! I really hope that the parcel arrives at all!
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M
Rating: 3 out of 5
The parcel has disappeared. PIN up Secret takes care of it, but it all takes a lot of time
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J
Rating: 1 out of 5
No, because I ordered 2 hair care products and received only one😞😞
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V
Rating: 3 out of 5
Unfortunately, the new soap bar smells different, a bit musty. And I have already ordered and used several bars of soap... Has there been a product change?
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S
Rating: 1 out of 5
😃👍👍
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N
Rating: 1 out of 5
Very disappointed,doesn't lather well...I've got pimples and my skin has become ugly since I used skin care.my skin isn't soft,so I'm going to stick with my old natural goat's milk soap which suited me much better.
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A
Rating: 1 out of 5
I simply didn't receive it, nobody said anything about it because according to DHL it was delivered to the "mailbox" I have NOTHING in the mailbox and was at home all day that day waiting.
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A
Rating: 1 out of 5
Unfortunately, I have not yet received a refund for my return, despite my request to take care of it.
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C
Rating: 1 out of 5
Ordered two goat's milk soaps, received only one and never heard from customer service again. Thank you Pin Up Secret!
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S
Rating: 3 out of 5
I'm not satisfied this time because you didn't send me the products I ordered, there was a duplicate error.
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S
Rating: 1 out of 5
I did not get the product offered with my order
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S
Rating: 1 out of 5
Item not received, weeks since I ordered
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P
Rating: 3 out of 5
I haven't tried all the products yet, but I'm already satisfied with what I have :)
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M
Rating: 2 out of 5
It misses the most expensive soap the one with goat's milk.. very disappointed still no refund offered by pin up secret.. first of last order that's for sure!!!! 😡
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J
Rating: 1 out of 5
I have received an incorrect order
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H
Rating: 2 out of 5
Unfortunately, I received the wrong goods and had to send them back. I had to make an extra trip to a DPD store which is not nearby. Very annoying and unnecessary effort. No credit note or similar was guaranteed. I am satisfied with the products.
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F
Rating: 3 out of 5
Delivery error
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D
Rating: 1 out of 5
Big burn with soap.... Not satisfied
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N
Rating: 1 out of 5
I have not received my order
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V
Rating: 1 out of 5
The soap doesn't leave my skin feeling good and unfortunately it doesn't completely remove all the dirt and make-up. I have to go over it with another cleanser afterwards and that doesn't make sense for me. Unfortunately, I can't understand the hype and can't use it🙁
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A
Rating: 1 out of 5
I received a damaged box with half of my order inside. I contacted customer service but they did not return it.
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P
Rating: 1 out of 5
Hello, the pump for the oil-free cream doesn't work and they don't want to replace it. I'm very disappointed with the after-sales service as I've been a customer for quite some time. Best regards
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S
Rating: 2 out of 5
I put 2 🌟 because the delivery was fast, the soap is very small, I thought the size of a soap, after we'll see if the blackheads and acne leave with the soap turmeric, I. I was still disappointed
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N
Rating: 3 out of 5
For the product a smooth 1 + with asterisks. However, the ordering process is a disaster every time. The last time I wrote to the customer service, then it worked. I also haven't found out why I can no longer pay with Paypal. The body cream with fragrance has never been in stock since I started using Pinup Secret, maybe you should just remove the product - just as a note. Otherwise, as I said - the best care, top!
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E
Rating: 1 out of 5
The soap arrived almost melted, which is the first time this has happened to me.
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E
Rating: 3 out of 5
I find that the soaps don't have the same scent as their predecessors. I had to stop using them because I had a reaction. It felt like my face was burning.
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E
Rating: 1 out of 5
Nothing received to date
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S
Rating: 2 out of 5
Unfortunately received an empty cream, which of course can always happen and which is not my problem. But customer service afterwards was a disaster. I only wanted the cream I paid for to be delivered. And then I was offered 40% off another item for ecological reasons and then they would send me the soap. But since it is for my mom and she has to try it out first to see if she tolerates it, it was a huge back and forth until they sent me the missing and paid item. But the 40% discount was then withdrawn again. Well, at least I hope that my mom will be successful with this soap and cream.
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S
Rating: 3 out of 5
I have only received part of the order.
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K
Rating: 3 out of 5
The soaps are of better quality than the creams, which don't have the advertised anti-wrinkle effect.
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S
Rating: 1 out of 5
I only received one soap from my order but paid for two. I have already written to the company twice but no one is moving
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G
Rating: 2 out of 5
The soap is very small, I thought it was a normal size, but it's quite big, so I put it on top.
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M
Rating: 1 out of 5
Envelope not closed with sticker still in place So empty envelope! I paid delivery costs for nothing Not serious No response from after-sales service If necessary I kept the envelope as proof.
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S
Rating: 3 out of 5
I wanted to try out this brand, which I've been eyeing for a while, and I had the opportunity to do so with the solid mask, but unfortunately my skin didn't appreciate it too much... it burned as soon as I applied the mask. Apart from that, the order arrived very quickly.
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E
Rating: 2 out of 5
Hello, I wrote a few days ago that I had unfortunately only received one of two Zigel milk masks. Unfortunately, I have not yet received any feedback. Kind regards
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N
Rating: 1 out of 5
Missing products
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A
Rating: 1 out of 5
The handling of my order as well as the delivery was top notch but the product did not meet my expectations.
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