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A
Rating: 1 out of 5
I did not receive my order an incident has been opened, pending
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Customer reviews of Pinup Secret
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 81 896 published reviews
Summary of reviews
Pinup Secret consistently delivers products that customers rely on for daily routines, with goat milk soap and oil-free cream highlighted as foundational items that brighten skin, reduce imperfections, and support a smoother, non-greasy texture. Customers praise fast, reliable delivery, well-packaged orders, and repeat purchases over years, underscoring trust in the brand and ongoing satisfaction. Positive experiences also emphasize visible skincare improvements, including fewer pimples, brighter complexions, and a refreshed look, along with enthusiastic recommendations and long-term loyalty.
Reviews 1, 2 and 3 stars
Reset filtersL
Rating: 1 out of 5
Never received my order
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S
Rating: 2 out of 5
Hello ! A set should be in one box And in the offer a free turmeric soap that I did not receive
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V
Rating: 3 out of 5
Unfortunately, after placing the order, I didn't receive a confirmation email or any information that it had been dispatched etc.. I could only see on my account that I must have actually ordered it (because of the bank transfer). However, the delivery arrived very quickly and without any complications.
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J
Rating: 2 out of 5
Customer service is a disaster! No feedback received to date!
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L
Rating: 1 out of 5
I have not received my goods.
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N
Rating: 1 out of 5
Poor customer service, does not get in touch after defective order
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M
Rating: 1 out of 5
I have not received my order
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C
Rating: 1 out of 5
Incomplete order missing 1 item for 3 weeks no news.....
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C
Rating: 1 out of 5
I tested the peeling cream on my face and those of my 2 teenagers... no effect. Just a viscous cream and it's all useless.
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P
Rating: 2 out of 5
I bought a complete box for my hair and received a damaged box with a cutter. The outer box is in good condition, so this happened before packing.
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F
Rating: 1 out of 5
The promise: product offered with delivery costs only; the so-called delivered order never arrived and the only response is "we'll ask the carrier"....
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S
Rating: 1 out of 5
Error between what I ordered and what I received. return made but no news....
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S
Rating: 1 out of 5
Order has not yet arrived.
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D
Rating: 1 out of 5
Super shampoo and mask
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P
Rating: 1 out of 5
Products make my face itch
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N
Rating: 1 out of 5
It has still not arrived. There has been no response to inquiries.
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N
Rating: 1 out of 5
0 service it is null I received false order and I send several émail but no answer. This is very bad. I don't recommend
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M
Rating: 1 out of 5
I never received my order
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R
Rating: 2 out of 5
The shipment can only be made to a DPD branch and I had to drive an extra 10 km for it. Well, okay, I accepted that. But my parcel wasn't delivered to the branch at all or couldn't be found. I drove there 3 times for nothing. Paid shipping... Way too complicated and I wouldn't order again. Customer service is also unavailable.
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M
Rating: 1 out of 5
Unfortunately, my order never arrived and was not deposited in the drop-off store. I would still like to have the goat's milk soap that I ordered twice. The rating only applies to the shipping as the product never arrived.
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N
Rating: 1 out of 5
I went to my bookseller and the package is gone. Can you please send it back? I was not told at the outset that my parcel was there, even though I had given my contact details. I usually receive an e-mail with a parcel number.
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M
Rating: 1 out of 5
No order confirmation, no delivery or shipping confirmation, this query is the first email I receive, unfortunately. Due to the delay, I also somehow no longer have the gift (SECRET BOOSTER D'ECLAT), which was unfortunately simply missing. I think the soap is really great, but the whole process was very chaotic and confusing.
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C
Rating: 1 out of 5
Not yet received
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S
Rating: 2 out of 5
It blackened my face
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H
Rating: 1 out of 5
My name was incorrectly labeled on the parcel by the manufacturer. The goods never arrived because, according to the parcel carrier, they could not be delivered. Customer service is a disaster. I get neither feedback nor my money back.
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C
Rating: 2 out of 5
Soap supposedly for blemished skin, but contains far too many comedogenic ingredients. After 1 week, I had lots of pimples and grainy skin. I lost my money.
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S
Rating: 1 out of 5
The mask is not great for dry hair
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T
Rating: 1 out of 5
Top product, catastrophic customer support
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V
Rating: 1 out of 5
My order has not arrived
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I
Rating: 1 out of 5
Unfortunately, I get a rash from the soap and it burns my eyes
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V
Rating: 2 out of 5
The product received is not what was ordered
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W
Rating: 1 out of 5
Ineffective product
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F
Rating: 3 out of 5
I received my serum open and it leaked all over the box. I sent a message to the brand but there was no reply. I'm very disappointed
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A
Rating: 3 out of 5
Products very good but the brush I ordered in addition to my kit was not delivered so disappointed 😞
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M
Rating: 1 out of 5
No message to inform you that the parcel has arrived at the relay point
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L
Rating: 3 out of 5
Wrong item at reception
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E
Rating: 1 out of 5
Sent to collection point instead of address
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I
Rating: 3 out of 5
On trial....
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S
Rating: 1 out of 5
Absolutely poor customer service. Friendly but only accommodating after discussion (although the fault lay with PinUp Secret . Too bad, I have liked the soap very much for a long time .
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