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M
Rating: 1 out of 5
I have not received my parcel!
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Customer reviews of Pinup Secret
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 81 654 published reviews
Summary of reviews
Pinup Secret consistently delivers fast, reliable service with super fast delivery and careful packaging, ensuring orders arrive promptly and intact. Customers repeatedly praise the range of products, noting visible benefits for the skin, softer and clearer skin, and a positive experience with textures, scents, and overall feel. The store earns ongoing trust through long-term satisfaction and loyalty, with many reviewers highlighting repeated purchases over several years and high-quality skincare that meets expectations. Pricing promotions and free delivery to pickup points are also mentioned as making the experience attractive.
Reviews 1, 2 and 3 stars
Reset filtersJ
Rating: 2 out of 5
I have not received my parcel
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M
Rating: 3 out of 5
The orange soap is like a sample, I'm disappointed. But otherwise for the rest of the order I am satisfied as usual. On the other hand, as I live on Reunion Island, the customs fees have increased a lot, which is going to slow me down a bit before I place my next order.
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I
Rating: 1 out of 5
I am very disappointed my parcel did not contain all the product commender and I could not make anything hear with your mark I will not recommend because I estimate that me disappointed customer and swindled I could at least claim with a gesture or a refunding or the sending of the missing product (creme without oil and the rose mist) here thus not satisfied at all!
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N
Rating: 2 out of 5
My order was missing a product
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M
Rating: 3 out of 5
Ordered products recently, the products are great especially the new soap for blackheads... the only negative point is the after-sales service... I ordered 2 products by mistake and I offered to exchange it with another product and add the difference, I had to return the product at my expense. I thought it was a shame as I was going to buy another product...to be improved !!!!
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B
Rating: 3 out of 5
In the beginning, it was 5-star May, now it's three-star, the soap doesn't have the mask effect it used to.
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J
Rating: 1 out of 5
I ordered a set of 5 items and have only received 2, 1 of which I did not order. Still waiting for a reply from customer service.
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L
Rating: 2 out of 5
Very expensive for a mini soap
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A
Rating: 2 out of 5
Decu I had a promo code to get a free soap that I did not get
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E
Rating: 1 out of 5
I didn't receive it :(
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U
Rating: 1 out of 5
Incomplete delivery received
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S
Rating: 3 out of 5
Great products...
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M
Rating: 1 out of 5
When ordering, a product was forgotten. No action was taken by Pin-up secret despite multiple complaints by e-mail and phone call.
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A
Rating: 1 out of 5
I did not receive my order
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I
Rating: 1 out of 5
The package has not arrived.
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M
Rating: 1 out of 5
I'm not happy
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F
Rating: 2 out of 5
Actually very satisfied with the products. The last order seems to have included a product that had already been opened and unfortunately we have still not received any response regarding this.
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M
Rating: 1 out of 5
I cannot enter my address and the shipment is delivered to a store in another town. With poor opening hours and I'm at home in a wheelchair. This is incomprehensible to me. I may be able to get help this way.
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E
Rating: 1 out of 5
Hello, I am not satisfied. Very disappointed with customer service and delivery. You changed the pick-up location to 45 minutes from my home without even warning me. Then my order was cancelled because I placed two orders with the same postal address. There was an order for me with the boost soap and an order for my sister with the boost soap. We have the same postal address!!!!
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R
Rating: 1 out of 5
I did not receive the product I ordered and was only offered a discount on my next order. I would like my money back! No response to further messages, very annoying! Must have been the last order!
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C
Rating: 1 out of 5
Very poor service, paid and received no goods. Still no refund so far!!!! Will never order there again.
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C
Rating: 3 out of 5
Very well thank you now it's time to test
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K
Rating: 3 out of 5
good product but the pump for the oil-free cream arrived broken
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C
Rating: 2 out of 5
I received the parcel, but the oxymineral purifying mask was all open, it had overflowed. I preferred to throw it away because even the plastic protection wasn't there.
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S
Rating: 3 out of 5
Very good products I had taken the soap and the precious cream unfortunately I made an allergic reaction
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C
Rating: 3 out of 5
Great products . But price a bit high
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M
Rating: 1 out of 5
Package still not received.
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S
Rating: 2 out of 5
Over €4 for such a small product.
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A
Rating: 1 out of 5
I still haven't received my order
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M
Rating: 1 out of 5
Reactions to products appearance of stains
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S
Rating: 1 out of 5
I had a reaction to the soap... red patches appeared on my face... I think it's a shame to scare customers by sending them a micro-sample of soap for 4€20... especially since I had a reaction... never again!
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Z
Rating: 1 out of 5
I placed an order and unfortunately never received it. They sent it to the wrong address. So I'm very 😞
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A
Rating: 3 out of 5
Orange soap identical to the original pin up secret soap, nothing changes except the color of the soap, no interest.
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B
Rating: 1 out of 5
Hello, I was unable to pick up my parcel because it was in the wrong relay.
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R
Rating: 3 out of 5
My order is incomplete and you're not answering.
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S
Rating: 1 out of 5
It's very small.
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C
Rating: 1 out of 5
Package not received, hence this note. Nothing to do with the product in question or with the company pin up secret.
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O
Rating: 1 out of 5
I did not receive my order at the right address and at the moment I do not have my parcel.
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J
Rating: 3 out of 5
The product is of good quality, but the packaging is disappointing.
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