Customer reviews of Pinup Secret

I still haven't received my order and I ordered 2 months ago !!! Is really a cheek

I have been using the soap for 2 weeks now, I don't see any change except that my skin is extremely dry. Pimples, blackheads etc. are just as present as before.

I'm not satisfied because I'm sure I chose a mask I wanted but unfortunately I think there was a computer problem with the site and my order was not registered with the right items. I'm very disappointed.

I received the goat soap as a birthday present from a friend and was very impressed, so I wanted to try other products. I ordered several products, but they never arrived. I get messages almost every day that my parcel is waiting for me at the DPD packing station in my town, but I've been there so many times and the parcel just can't be found. I've also written to Pin Up secret about it, but have never received a reply. dpd same game. In any case, I'm super disappointed that I've had to chase after the parcel for weeks and don't understand why it wasn't simply sent to the address I gave. That's why I'm giving two stars for the product, because it's good. However, the customer service leaves a lot to be desired.

The whole process was very bad!

Delivery takes a very long time!

The products are good, but unfortunately my order was not delivered in full and I was unable to contact customer service. Very annoying.

I am very satisfied with the product so far. However, the delivery time was very long.

I didnt receive my delivery

I have not received my package after 3 weeks and unfortunately no feedback after I contacted customer service. I hope I will still be helped and that this is an isolated case!!!

-It took 14 days from order to delivery, this was already my fifth order with Pin up Secret, the shipping time was much shorter for all previous orders - now the biggest disappointment, my delivery was not complete, of 3 ordered Crème sans Huile only 1 pack was delivered to me! I contacted the customer service on the day of delivery via the contact form on the website and described my problem. You have to be patient for 4-5 days to get an answer, meanwhile 6 days have passed and I have not received any feedback! I paid for the ordered goods in advance via Paypal, but have not received a refund for the items that were not delivered to me! My worst buying experience with Pin up Secret so far. I am extremely disappointed!

Hello, the soap burns my eyes. If I had known that, I wouldn't have bought it. What a pity :((

I ordered from Pinup Secret for the first time and unfortunately, based on my experience, I'm not thrilled! At first I found it very strange that you have to pay an extra €2.50 to have your order delivered to your home, but you don't have to pay this fee if you collect it from the delivery service provider. I have never experienced this before. As a customer, you are not given any tracking information. My order was supposedly dispatched on April 24 and finally arrived on May 7. Until then, I had tried to contact customer service in every possible way to ask about the whereabouts of my products. The numerous messages I sent via the contact form remained unanswered, and unfortunately a telephone number stored with Klarna is not assigned. After the parcel arrived yesterday, which I no longer expected, I received a message saying that I could see that the parcel had been delivered. Conclusion - unfortunately neither customer- nor solution-oriented and I hope that the quality of the products, which are praised in all social media, is more convincing than the non-existent customer service.

I simply cannot tolerate the goat's milk soap and have already written to customer service twice within two weeks to return it. I just don't get an answer. What a shame, a wasted purchase!

Unfortunately, my order has not yet arrived

Delivery does not take a few working days as stated, but several weeks.

Unfortunately, shipping takes a long time and I still haven't received my order.

Three stars because I love the products! The customer service is really bad! I had to wait over a month for my last order. And customer service barely responded to my messages. What a shame ...

The order is not delivered to your home, which is a shame and you have to wait a while for it.

I always have to go to the parcel store because you simply don't send to my address. I've also tried the contact form but I haven't heard back either.

Since I have been using the soap, my skin has improved so much.

Not good customer service! Received a completely wrong delivery. Had to drive to a DPD drop-off point to send it back. My delivery was only sent off when I proved that I had returned the wrong delivery. It was a gift, so unfortunately it was too late and I still don't have my order. I have not received any compensation in the form of a product or voucher for the extra effort. Good customer service looks different. Very disappointing!

Unfortunately, I didn't tolerate the soap at all. I've never had any problems with my skin, I've always been able to tolerate everything and have never suffered from blemishes or spots. Unfortunately, this is now different after using the cream! I have developed a bad rash and severe blemishes! I am very disappointed.

Got the wrong article.

Not satisfied at all

Good and expensive

Unfortunately too expensive for this tiny bar of soap. There are better ones for less money and without other additives...

Unfortunately, the delivery time was significantly longer than the promised 2 days; in total definitely 2 to 2.5 weeks

Goods from the order never arrived. No response to e-mails! What a mess! Fraud!!! Never got my money back

There was a fly wrapped in my soap!

I think it's cheeky that I have to pay more for home delivery when the courier practically drives past my door to deliver it to a store 7km away from me. Thumbs down for that.

Fast delivery

Unfortunately, I allowed myself to be influenced by my purchase. A check of the ingredients revealed the following: oxybenzone (benzophenone-3) damages corals and has therefore already been banned in some countries. It also affects the hormone system. Chlorphenesin is considered allergenic, cell-damaging and carcinogenic. Unfortunately, there was no way to return the unopened product. Can only advise against it!

No, I ordered something and wanted to send it back, but I have to pay the costs myself!!!

I can't say much so far. I had to contact them for my confirmation mail, which should be a matter of course for me to get a confirmation in the form of an e-mail if you already have to specify the e-mail... And I've been waiting for my order for over 2 weeks

Customer support does not write me back. My cream has arrived leaking.

Unfortunately, one pack was damaged, so it's silly to give it away

Unfortunately, the extra was not included for orders over a certain value.

One of the scrubs I ordered had already been opened and had leaked. The pack was also broken.

Shipping catastrophe . After several inquiries a replacement delivery was arranged. Nevertheless, goods in unusable condition .