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N
Rating: 1 out of 5
Customer support does not write me back. My cream has arrived leaking.
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Customer reviews of Pinup Secret
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 81 898 published reviews
Summary of reviews
Pinup Secret consistently delivers products that customers rely on for daily routines, with goat milk soap and oil-free cream highlighted as foundational items that brighten skin, reduce imperfections, and support a smoother, non-greasy texture. Customers praise fast, reliable delivery, well-packaged orders, and repeat purchases over years, underscoring trust in the brand and ongoing satisfaction. Positive experiences also emphasize visible skincare improvements, including fewer pimples, brighter complexions, and a refreshed look, along with enthusiastic recommendations and long-term loyalty.
Reviews 1, 2 and 3 stars
Reset filtersP
Rating: 2 out of 5
Unfortunately, one pack was damaged, so it's silly to give it away
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C
Rating: 2 out of 5
Unfortunately, the extra was not included for orders over a certain value.
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C
Rating: 2 out of 5
One of the scrubs I ordered had already been opened and had leaked. The pack was also broken.
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J
Rating: 1 out of 5
Shipping catastrophe . After several inquiries a replacement delivery was arranged. Nevertheless, goods in unusable condition .
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J
Rating: 1 out of 5
I didn't get the precious cream.
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A
Rating: 1 out of 5
Good product but, as reported to customer service, the bottle of gentle exfoliant I received did not work, I had to open the bottle to remove the product.
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S
Rating: 1 out of 5
I ordered them before, maybe 3 years ago, and they suited me fine. I don't know what you've changed, but maybe my face gets hot as soon as I put it on, so I had to stop using it.
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N
Rating: 2 out of 5
One product is described in German, the other in French, the cap on the oil-free cream doesn't go up by itself, the texture of the creams is not at all the same as usual, especially the precious cream, which feels like burning, whereas it usually feels cooler. Really disappointed.
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L
Rating: 1 out of 5
Very satisfied Effectiveness++ Very satisfied
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M
Rating: 2 out of 5
I received the soap all broken too bad
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A
Rating: 1 out of 5
At the top
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L
Rating: 1 out of 5
Unfortunately, my package never arrived
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A
Rating: 1 out of 5
Order received empty it's been 2 weeks I'm waiting for someone to get back to me
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M
Rating: 2 out of 5
The shipping method was subsequently changed from my home address to a PickUp Store without my agreement. Although I paid extra for shipping to my home address.
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E
Rating: 1 out of 5
I did not receive the article
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C
Rating: 1 out of 5
No stars! I've been waiting for my parcel since February 6th!
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S
Rating: 3 out of 5
Too bad my skin doesn't tolerate soap and feels slightly burnt.
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L
Rating: 1 out of 5
Incomplete order
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E
Rating: 3 out of 5
I received my order incomplete so I sent several emails but no response.
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M
Rating: 1 out of 5
Order never received
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L
Rating: 1 out of 5
I'm not satisfied, I'm missing an article. I've reported it, but no action yet.
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E
Rating: 2 out of 5
I'm running out of products
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G
Rating: 1 out of 5
Fast delivery
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J
Rating: 1 out of 5
Very expensive products in the end my skin burns I do not recommend at all on the contrary strongly avoid
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A
Rating: 3 out of 5
I was supposed to have a gift in my parcel but it wasn't there.
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N
Rating: 2 out of 5
There was a problem with my order. I received a product that I had not ordered and did not receive another that I had ordered. No news from customer service.
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A
Rating: 1 out of 5
Great, very good product ❤️
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M
Rating: 3 out of 5
Not all products are suitable for my skin
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M
Rating: 3 out of 5
even more buttons ...
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M
Rating: 1 out of 5
I did not receive my order
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J
Rating: 1 out of 5
Cream that burns my face, disappointed considering the price of the products I would not recommend.
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M
Rating: 2 out of 5
Fast shipping is good, but when an item is missing it's not so good.
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V
Rating: 1 out of 5
Very good products that I have been taking for années♥️
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N
Rating: 1 out of 5
My parcel never arrived. Unfortunately, the handling was miserable. Great products, when they arrive. I have not ordered since then
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D
Rating: 2 out of 5
Frankly, the goat's milk soap is great, I can see the results, and the oil-free cream that I bought with it is top-notch. When I put it on, it dries fairly quickly and doesn't look like I've used cream, but I'm only giving it 2 stars because the oil-free cream comes in very small quantities, and it's still expensive even with a 40% discount.
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A
Rating: 1 out of 5
Bad products received due to a lack of knowledge on my part and despite the email sent, no reply as to how to proceed.
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A
Rating: 1 out of 5
I haven't received my parcel, what a shame!
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M
Rating: 3 out of 5
Among other things, I ordered the soap thinking that given the price it was at least sold in a container... It's in Tupperware! Pakaging to review...
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P
Rating: 1 out of 5
My parcel did not arrive. Despite several emails about tracking, I didn't receive any. Instead, I was told to wait 30 days for the tracking request. After 2 months I would get my goods but only if I pay for postage again!!!! The customer service is outrageous.
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