The online store Pinup Secret is highly regarded for its exceptional product quality, with many customers noting significant improvements in their skin's texture and appearance after using the products. Users have highlighted specific benefits such as effective treatments for oily skin, quick absorption, and the pleasant scents of the items, which contribute to an enjoyable experience. Fast and reliable shipping is another consistent theme, with numerous mentions of orders arriving quickly and in good condition, often accompanied by updates on shipment status.
The product arrived and was as expected. However, the entire exchange of information after the order was only in French, so I couldn't understand anything without an additional translator. If the ordering process works in German or English, it would also make sense to send further emails in these languages.
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E
Elfi N.
Rating: 1 out of 5
Order bad.
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Julia K.
Rating: 1 out of 5
I would never order again! Customer service is so miserable I waited 11 weeks for my refund. I had to write 10 emails and still got no answer. Never again
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Rebecca A.
Rating: 1 out of 5
Two times in a row no parcel received and ended up with something else in the parcel than ordered. The service did not help and the costs for reshipping to the address had to be paid by the customer when ordering again.
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Sina S.
Rating: 1 out of 5
I never received my order.
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Gina B.
Rating: 1 out of 5
Unfortunately, it did more harm to my skin than good. I thought an initial aggravation was normal but after 3 weeks I had severe acne from the soap although I had no problems with it before. Unfortunately, money was wasted
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Alina L.
Rating: 1 out of 5
No stars earned. No tracking number communicated, then I should pay the shipping again because it was at the dpd store for 10 days, but I didn't know when it would arrive there... only French websites indicated on request. Bad bad bad!!! Bad service. I will never order there again
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Julia O.
Rating: 1 out of 5
The customer service is outrageous, I had to wait over a month for my package and then had to pick it up myself. Never again
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Morgane L.
Rating: 3 out of 5
following a purchase from 12/01/2024
parcel received very quickly, excellent product
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F
Flo B.
Rating: 1 out of 5
following a purchase from 13/01/2024
No delivery to the specified address
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Kim L.
Rating: 3 out of 5
following a purchase from 08/01/2024
The lids of the Creme Sans Huile bottles cannot be closed properly on any flat surface. They keep going up so that the lid only sits on top each time. This is particularly inconvenient when you are out and about and have the cream in your bag, as the lid then falls off every time and the bottle lies open in the bag. However, the product itself is highly recommended.
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Lea B.
Rating: 1 out of 5
Smells good and also gets nice and foamy. No better result. Unfortunately very expensive.
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Alena M.
Rating: 2 out of 5
Unfortunately, one product was missing and I couldn't reach anyone by phone.
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Nina Elisabeth K.
Rating: 2 out of 5
I am generally satisfied, great products! I've been ordering for a long time. One product was missing from a delivery and I didn't get a replacement. Instead, I had to "prove" in a complicated way that something was missing. As if I was missing a foot cream...
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Daniela K.
Rating: 1 out of 5
Super great skin results, glad to have discovered the Secret range
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M
Milica P.
Rating: 2 out of 5
Not for me. My skin couldn't cope with it.
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Julia R.
Rating: 1 out of 5
Unfortunately I can't tolerate it. I have allergy pimples every time after using it.
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Océane G.
Rating: 3 out of 5
following a purchase from 05/01/2024
Too bad there's no support for putting soap on it ... it stings the eyes ... there's better goat's milk soap.
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Severine B.
Rating: 1 out of 5
following a purchase from 19/12/2023
We paid for 2 soaps and only received 1
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Yona P.
Rating: 1 out of 5
following a purchase from 18/12/2023
I never received my parcel...
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Nadege H.
Rating: 1 out of 5
following a purchase from 17/12/2023
Very disappointed soap break soap box is cracked
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Nathalie A.
Rating: 1 out of 5
following a purchase from 17/12/2023
I filed a complaint but no news from the site because one of the products arrived half emptied in the packaging.
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Ludivine P.
Rating: 3 out of 5
following a purchase from 17/12/2023
I find that the storage boxes for the teint précieux soap are not at all practical. I'm disappointed, I expected better.
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Samira B.
Rating: 1 out of 5
following a purchase from 17/12/2023
I took the whole range. Very drying on the skin... including the cream... I expected better.
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Marianne A.
Rating: 1 out of 5
following a purchase from 14/12/2023
I was missing 3products for my delivery I had to call to take pictures and wait for the rest of my order.
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Milla B.
Rating: 1 out of 5
following a purchase from 14/12/2023
I'm still waiting for my parcel
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Paulina O.
Rating: 3 out of 5
following a purchase from 14/12/2023
I didn't receive the whole package, one of the creams was forgotten and I only received it once instead of twice.
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P
pierre J.
Rating: 1 out of 5
following a purchase from 14/12/2023
Package not received
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Camille M.
Rating: 3 out of 5
following a purchase from 13/12/2023
Disappointed with the format of the products ... I would have liked to have the small brush or the box for the soap ...
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Patrice B.
Rating: 1 out of 5
following a purchase from 13/12/2023
Not so good
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F
Fabienne D.
Rating: 1 out of 5
following a purchase from 13/12/2023
Super beautiful hair care set
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Lola P.
Rating: 1 out of 5
following a purchase from 12/12/2023
The product burns when I apply it, + I don't like the smell, I'm disappointed.
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V
Virginie T.
Rating: 1 out of 5
following a purchase from 11/12/2023
I have not received my parcel
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Kawtar F.
Rating: 1 out of 5
following a purchase from 25/11/2023
I have not received my order... 293563264 Here is my order number
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Abello E.
Rating: 1 out of 5
following a purchase from 09/12/2023
I didn't receive the whole order, it's missing a soap and a kit, total 72 euros!
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naima B.
Rating: 1 out of 5
following a purchase from 08/12/2023
The parcel arrived completely crushed, disappointed
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Kenza B.
Rating: 1 out of 5
following a purchase from 09/12/2023
Dries the skin
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Sabrina J.
Rating: 1 out of 5
following a purchase from 05/12/2023
I received the product spilled in the package and I have not received a response to my email.
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Sabine R.
Rating: 2 out of 5
following a purchase from 05/12/2023
I ordered a make-up remover, which I haven't received. I contacted the after-sales service, but they didn't reply. It's not the first time I've ordered from them. I've always been satisfied. Disappointing
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Johanna B.
Rating: 2 out of 5
following a purchase from 07/12/2023
product received not the one ordered i had FAI an email to have an exchange and never UE of answer
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