Pinup Secret consistently delivers fast, reliable service with super fast delivery and careful packaging, ensuring orders arrive promptly and intact. Customers repeatedly praise the range of products, noting visible benefits for the skin, softer and clearer skin, and a positive experience with textures, scents, and overall feel. The store earns ongoing trust through long-term satisfaction and loyalty, with many reviewers highlighting repeated purchases over several years and high-quality skincare that meets expectations. Pricing promotions and free delivery to pickup points are also mentioned as making the experience attractive.
I totally advise against it! I ordered a complete pack. The soap doesn't work at all, it dries out the skin. The worst is the cream which, when I apply it, causes an unpleasant tingling sensation. I'm extremely disappointed... I strongly advise against using this product. I've decided to stop using the products...
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Naouel B.
Rating: 3 out of 5
following a purchase from 26/01/2024
Good reception of ordered products
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Angela H.
Rating: 1 out of 5
following a purchase from 25/01/2024
I have not received my package!
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Sylvie D.
Rating: 3 out of 5
following a purchase from 24/01/2024
I took the soap, the day cream and the cleansing milk. The mouse soap washes the face well, but I don't like the smell at all. The day cream moisturizes well, but I also don't like the smell at all, and I don't know if I'm going to finish it.
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Véronique L.
Rating: 3 out of 5
following a purchase from 20/01/2024
The soap is great but the cream doesn't moisturize my face enough in the morning and neither does the oil, which is a shame because the oil smells really good. The peeling ok
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Jana H.
Rating: 2 out of 5
following a purchase from 20/01/2024
Order has not yet arrived or has apparently been lost
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Anne-Katrin H.
Rating: 1 out of 5
following a purchase from 22/01/2024
A product I ordered was not sent to me and it was only after a long discussion that customer service either wanted to give me my money back or deliver the product I had ordered. I find that quite exhausting and also dubious.
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Manuel S.
Rating: 2 out of 5
following a purchase from 12/01/2024
I have a real physical mailing address that all parcel services know, but not Pinup Secret's shipping department. So I can't place >orders to my address and have to find another address from friends. Furthermore, I cannot reset my password. It does ask for the registered email address for a password reset link. But there is definitely no email with the reset link.
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Melanie S.
Rating: 2 out of 5
Products were missing from my order, although there was a written apology, this was not necessarily customer-friendly.
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Jessica K.
Rating: 1 out of 5
The soap burns the eyes and makes the skin dry :(
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Maren H.
Rating: 2 out of 5
I bought the goat's milk soap after seeing how many people successfully treat their reddened skin etc. Unfortunately, it doesn't help me at all. Unfortunately, it doesn't help me at all. If I leave it on a little longer, my skin also starts to burn. I wouldn't buy it again.
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Kim J.
Rating: 1 out of 5
Unfortunately, the peeling and the soap have the opposite effect. I got the worst pimples!
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Nina H.
Rating: 3 out of 5
The lid of the Crème sans Huile always pops open. For 29 euros without a code, this should be solved a little better. The feeling on the skin after use is also not what I expected. The goat's milk soap is super pleasant and very economical.
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Ilonka W.
Rating: 2 out of 5
following a purchase from 16/01/2024
Unfortunately, the order has not yet arrived
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Pia H.
Rating: 1 out of 5
I have been waiting for the goods for over a month now. According to customer service, a new delivery can only be made after the whereabouts of the goods have been clarified. I have to wait another 30 days for this. Absolutely no customer-oriented service. Too bad
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Isabeau B.
Rating: 2 out of 5
My peeling gel is lumpy and crumbly. I rather suspect that it was expired. It's a shame that these are not inexpensive products.
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Alexandra V.
Rating: 3 out of 5
Delivery via GLS was unsatisfactory
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Bianca K.
Rating: 2 out of 5
It may work for some, but for me the goat's milk soap is far too drying (despite having oily/mixed skin). It destroyed my skin barrier a little, even though I diligently applied the matching cream (Creme Sans Huile) afterwards. The cream also rolled off if I didn't want to use it on its own (without any other potential cream or serum). But what is great is the scent of the products.
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Mijanou S.
Rating: 1 out of 5
Absolute disaster. 2 orders within 4 weeks that have not arrived. Absolutely incompetent customer service, very poor communication by Pin Up with Klarna. I don't order anything there anymore, I'm still waiting for feedback from my order, placed on 15.12.23 Nobody knows where it is, I'm curious if I'll get my money back.
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Tanjsa S.
Rating: 2 out of 5
Product is great - but poor customer service
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Nicole H.
Rating: 1 out of 5
Absolute disaster!!! Poor customer service, I would absolutely advise against it!
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Melanie K.
Rating: 1 out of 5
Shitty!!!! Sevice is the purest crap .... actually zero stars, but does not work
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Sarah Helena R.
Rating: 1 out of 5
Unfortunately, the formula has been changed. Even with the cream, the soap dries out my face too much. Too bad, because it was simply great with the old formula.
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Christa C.
Rating: 1 out of 5
They deliver opened products. The handling of the complaint ,VERY BAD. Never order again!!!!
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William M.
Rating: 3 out of 5
The product arrived and was as expected. However, the entire exchange of information after the order was only in French, so I couldn't understand anything without an additional translator. If the ordering process works in German or English, it would also make sense to send further emails in these languages.
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Elfi N.
Rating: 1 out of 5
Order bad.
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Julia K.
Rating: 1 out of 5
I would never order again! Customer service is so miserable I waited 11 weeks for my refund. I had to write 10 emails and still got no answer. Never again
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Rebecca A.
Rating: 1 out of 5
Two times in a row no parcel received and ended up with something else in the parcel than ordered. The service did not help and the costs for reshipping to the address had to be paid by the customer when ordering again.
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Sina S.
Rating: 1 out of 5
I never received my order.
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Gina B.
Rating: 1 out of 5
Unfortunately, it did more harm to my skin than good. I thought an initial aggravation was normal but after 3 weeks I had severe acne from the soap although I had no problems with it before. Unfortunately, money was wasted
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Alina L.
Rating: 1 out of 5
No stars earned. No tracking number communicated, then I should pay the shipping again because it was at the dpd store for 10 days, but I didn't know when it would arrive there... only French websites indicated on request. Bad bad bad!!! Bad service. I will never order there again
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Julia O.
Rating: 1 out of 5
The customer service is outrageous, I had to wait over a month for my package and then had to pick it up myself. Never again
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Morgane L.
Rating: 3 out of 5
following a purchase from 12/01/2024
parcel received very quickly, excellent product
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Flo B.
Rating: 1 out of 5
following a purchase from 13/01/2024
No delivery to the specified address
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Kim L.
Rating: 3 out of 5
following a purchase from 08/01/2024
The lids of the Creme Sans Huile bottles cannot be closed properly on any flat surface. They keep going up so that the lid only sits on top each time. This is particularly inconvenient when you are out and about and have the cream in your bag, as the lid then falls off every time and the bottle lies open in the bag. However, the product itself is highly recommended.
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Lea B.
Rating: 1 out of 5
Smells good and also gets nice and foamy. No better result. Unfortunately very expensive.
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Alena M.
Rating: 2 out of 5
Unfortunately, one product was missing and I couldn't reach anyone by phone.
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Nina Elisabeth K.
Rating: 2 out of 5
I am generally satisfied, great products! I've been ordering for a long time. One product was missing from a delivery and I didn't get a replacement. Instead, I had to "prove" in a complicated way that something was missing. As if I was missing a foot cream...
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Daniela K.
Rating: 1 out of 5
Super great skin results, glad to have discovered the Secret range
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Milica P.
Rating: 2 out of 5
Not for me. My skin couldn't cope with it.
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