Customer reviews of Pinup Secret

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 81 655 published reviews

Summary of reviews

Pinup Secret consistently delivers fast, reliable service with super fast delivery and careful packaging, ensuring orders arrive promptly and intact. Customers repeatedly praise the range of products, noting visible benefits for the skin, softer and clearer skin, and a positive experience with textures, scents, and overall feel. The store earns ongoing trust through long-term satisfaction and loyalty, with many reviewers highlighting repeated purchases over several years and high-quality skincare that meets expectations. Pricing promotions and free delivery to pickup points are also mentioned as making the experience attractive.

Reviews 1, 2 and 3 stars

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Julia R.
Rating: 1 out of 5
Unfortunately I can't tolerate it. I have allergy pimples every time after using it.
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Océane G.
Rating: 3 out of 5
following a purchase from 05/01/2024
Too bad there's no support for putting soap on it ... it stings the eyes ... there's better goat's milk soap.
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Severine B.
Rating: 1 out of 5
following a purchase from 19/12/2023
We paid for 2 soaps and only received 1
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Yona P.
Rating: 1 out of 5
following a purchase from 18/12/2023
I never received my parcel...
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Nadege H.
Rating: 1 out of 5
following a purchase from 17/12/2023
Very disappointed soap break soap box is cracked
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Nathalie A.
Rating: 1 out of 5
following a purchase from 17/12/2023
I filed a complaint but no news from the site because one of the products arrived half emptied in the packaging.
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Ludivine P.
Rating: 3 out of 5
following a purchase from 17/12/2023
I find that the storage boxes for the teint précieux soap are not at all practical. I'm disappointed, I expected better.
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Samira B.
Rating: 1 out of 5
following a purchase from 17/12/2023
I took the whole range. Very drying on the skin... including the cream... I expected better.
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Marianne A.
Rating: 1 out of 5
following a purchase from 14/12/2023
I was missing 3products for my delivery I had to call to take pictures and wait for the rest of my order.
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Milla B.
Rating: 1 out of 5
following a purchase from 14/12/2023
I'm still waiting for my parcel
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Paulina O.
Rating: 3 out of 5
following a purchase from 14/12/2023
I didn't receive the whole package, one of the creams was forgotten and I only received it once instead of twice.
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Pierre J.
Rating: 1 out of 5
following a purchase from 14/12/2023
Package not received
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Camille M.
Rating: 3 out of 5
following a purchase from 13/12/2023
Disappointed with the format of the products ... I would have liked to have the small brush or the box for the soap ...
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Patrice B.
Rating: 1 out of 5
following a purchase from 13/12/2023
Not so good
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Fabienne D.
Rating: 1 out of 5
following a purchase from 13/12/2023
Super beautiful hair care set
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Lola P.
Rating: 1 out of 5
following a purchase from 12/12/2023
The product burns when I apply it, + I don't like the smell, I'm disappointed.
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Virginie T.
Rating: 1 out of 5
following a purchase from 11/12/2023
I have not received my parcel
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Kawtar F.
Rating: 1 out of 5
following a purchase from 25/11/2023
I have not received my order... 293563264 Here is my order number
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Abello E.
Rating: 1 out of 5
following a purchase from 09/12/2023
I didn't receive the whole order, it's missing a soap and a kit, total 72 euros!
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Naima B.
Rating: 1 out of 5
following a purchase from 08/12/2023
The parcel arrived completely crushed, disappointed
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Kenza B.
Rating: 1 out of 5
following a purchase from 09/12/2023
Dries the skin
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Sabrina J.
Rating: 1 out of 5
following a purchase from 05/12/2023
I received the product spilled in the package and I have not received a response to my email.
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Sabine R.
Rating: 2 out of 5
following a purchase from 05/12/2023
I ordered a make-up remover, which I haven't received. I contacted the after-sales service, but they didn't reply. It's not the first time I've ordered from them. I've always been satisfied. Disappointing
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Johanna B.
Rating: 2 out of 5
following a purchase from 07/12/2023
product received not the one ordered i had FAI an email to have an exchange and never UE of answer
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Melanie B.
Rating: 1 out of 5
following a purchase from 08/12/2023
The products do not suit him
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Elisa V.
Rating: 1 out of 5
following a purchase from 24/11/2023
I have an allergic reaction to soap and precious cream.
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Elodie C.
Rating: 2 out of 5
following a purchase from 05/12/2023
Order not in conformity with what I validated
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Camille C.
Rating: 1 out of 5
following a purchase from 07/12/2023
The item advertised on the photo did not correspond to the one received, very disappointed.
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Yamina T.
Rating: 2 out of 5
following a purchase from 06/12/2023
I ordered the soap with its box and I only received the brain and instead of sending it back to me I was given a promo code. I find this disappointing: you pay for something you don't receive.
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Louise L.
Rating: 1 out of 5
following a purchase from 03/12/2023
parcel not received, no email to report the arrival of the parcel in a relay point to pick up, no Qr received ... and would like to receive my order (without additional shipping costs) thank you
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Stephie H.
Rating: 1 out of 5
following a purchase from 05/12/2023
I have not received my order in full
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Nathalie F.
Rating: 3 out of 5
following a purchase from 05/12/2023
Order received promptly but one item was missing from my parcel. And out of concern for the environment, I could pick up this item free of charge by reordering. I think this is a bit unfair... because I paid 83.33€ for this order and, conversely, if I only paid half price for an order received, I'm not sure the company would like that. In short, disappointed :(
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Blandine B.
Rating: 3 out of 5
following a purchase from 05/12/2023
Incomplete order then defective item
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Florence L.
Rating: 1 out of 5
following a purchase from 05/12/2023
Disappointed because the description describes a box and I received the products in detail for a gift it is not top
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Aude C.
Rating: 1 out of 5
following a purchase from 06/12/2023
I've been a loyal customer for several years and after an order error your company won't send me back the right product. I'm not satisfied and I won't be ordering from pinup secret again.
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Carole P.
Rating: 1 out of 5
following a purchase from 05/12/2023
I didn't realize they were just boxes! We'll keep them next time. Package returned.
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Marie-Cécile L.
Rating: 1 out of 5
following a purchase from 05/12/2023
I would like to return the parcel but I have not received anything.
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Celine O.
Rating: 1 out of 5
following a purchase from 05/12/2023
No parcel delivery sent to the other end of my house impossible to recover.
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Valerie B.
Rating: 1 out of 5
following a purchase from 05/12/2023
Delivery to a relay point not chosen!
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Amandine M.
Rating: 1 out of 5
following a purchase from 05/12/2023
I didn't receive the full order, I filed a complaint and I still haven't heard anything!
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