Customer reviews of Pinup Secret

I never received my product ...still waiting for customer service

My product leaked in my parcel

To offer

An item is missing from my order and customer service is not responding.

Missing a product

I ordered the 138€ set 3 times ... I also bought the soap holder 3 times in order to have a complete set for Christmas gifts, and when I received my package it was missing the 3 soaps included in the initial 138€ set!!!! If you're going to offer sets, you might as well have them in stock.... Rather than putting them together for each order! Really disappointed... especially for the amount of products I ordered.

For my part, it didn't work and I got even more pimples.

Catastrophic. I tried to make excuses for this product by saying that other factors could explain the state of my skin. But I'm forced to admit that these factors had never caused such a result on my face. It felt like a swarm of bees had savagely attacked me.

I haven't received my order

To date, I still haven't received my order. I'm told it's a problem with the post office and that a claim has been opened (processing time between 15 days and 3 weeks). In the meantime, no solution has been found and I still don't have my products!

Order received almost 15 days after ordering on the site...too bad.

Top product, but delivery leaves something to be desired ... cardboard box damaged on receipt, fortunately there was a label stuck "fragile" on it. Too bad, thanks colissimo ...

Nothing to report about the product and pin up secret but the carrier is to be avoided! I received emails from the fraudulent carrier indicating that the relay for my parcel had been changed... I went twice... nothing! In the end I went to the original delivery address and there was my parcel! A bitter delivery experience. But the product is great!

I received my order more than a week later when it was supposed to be in 48h. Well, it's the first time it's happened.

I never received it I requested a return of my parcel or a refund

I haven't seen the promised results...

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Half of my products are missing, I am waiting for a return

I've been ordering the oil-free cream and soap for several years now, and it's been 2x since the push button on the oil-free cream didn't work, so I'm forced to use the old one.

My order was missing a product. Impossible to get a refund or to receive the product. Very disappointed.

Even more buttons than before

I did not open all the boxes of my order when I received it but yesterday I wanted to make a mask and once the box opened the inside of the box wet u'e once the skin opened the plastic inside was already opened so the water was out of the box that's why it was wet really disappointed for the.mask

Super product for the essential box but when I make contact because I am missing a product purchased next to the box I am sent back to colissimo because the weight of the package left with them and normal but the package was unopened when I received it and colissimo tells me to check with my order site. No refund or return for the missing product.

Hello, Since 2023 the brand has changed the composition of its goat's milk soap, which I find really disappointing given its effectiveness before that date.

The cream had its tablet broken, so it was open! I was very disappointed, but I kept it anyway, disappointed at the lack of attention. Feedback from a customer who tested it? not you, the product is brand new and therefore never opened, otherwise it would be sent as a sample, wouldn't it? The parcel delivered by shop to shop arrived 20km from my home, the relay was not respected.

I've been feeling like my skin is all dry for a few days now and it's starting to get cold too.

My order is missing one product, no news from the brand!

I had my order delivered to a relay point. I received a text message on 06.10 to pick it up. Being away for the weekend, I couldn't make it. When I went to pick it up on 14.10 it was gone. And the owners of your relay point were very unpleasant.

Comedogenic products, which give more pimples than those present before use, another product to influence. Otherwise good fragrance and texture.

I have not received the parcel

A product is missing. On the same day I received it, I sent an e-mail with a photo of the contents. A few days later I received an e-mail asking me to send a photo of the contents, which I had already done, and photos of the package and label. I replied to this e-mail with the fifferent photos requested. Since then I've had no news... not even about receiving the photos... So for the moment I'm not very happy... I'm still waiting for Monday, hoping that.... Not to mention that I don't find my skin extraordinary since I've been using the products, so I'm thinking first and last order. I find my complexion dull. I'm going back to my old routine which suited me much better.

No star I didn't receive my order and it was returned and I don't know why because my address was on it. I have my invoice

Top products. However, I received an open mask and my cream does not close... and no response from customer service for 10 days...

The products are good but the kit is missing. We have made a complaint but nothing so far.

I have not received my order

Disappointed ... classic soap so even more disappointed

My package left I have them complete arrive missing 2 item open carton and it's up to me to make a claim to the post office which will be put without action but I paid my 3 article

Good, but it stings the skin

Ordered on September 27, it's now October 13, and I still haven't received my parcel, nor has customer service contacted me.

I am disappointed, following an error of their not concerning sendings of product, I find myself without my care and without answer of their share malrgrer but revival .....