Customer reviews of Pinup Secret

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Naïke K.

Rating: 1 out of 5

Published on 15/08/2023 à 08h19 following a purchase from 26/07/2023

I still haven't received my parcel

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Katia V.

Rating: 1 out of 5

Published on 14/08/2023 à 20h17 following a purchase from 01/08/2023

Very disappointed with the soap.I've been ordering since 2019 and for some time now, the soap is translucent brown and the smell is not pleasant. I would no longer recommend it. What's more, I'd already said so but nothing changes.

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Ludivine C.

Rating: 2 out of 5

Published on 14/08/2023 à 19h27 following a purchase from 26/07/2023

I ordered three copies of the oil-free cream and received 3 copies of the goat's milk soap. Although the latter is a very good product, it is not at all what I ordered. My email to warn of this error remains unanswered ..... I have finished my oil-free cream and cannot continue with the new one ..... I am extremely disappointed...

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Kaba T.

Rating: 1 out of 5

Published on 14/08/2023 à 17h38 following a purchase from 01/08/2023

I am really disappointed with the soaps they are different from before it's been a few years since I use it and you feel a big difference to that fact I will no longer order and I strongly advise against them!!!! No more effectiveness !!!

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Vanessa J.

Rating: 2 out of 5

Published on 14/08/2023 à 11h36 following a purchase from 02/08/2023

Excellent product

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Laurence L.

Rating: 3 out of 5

Published on 14/08/2023 à 06h52 following a purchase from 28/07/2023

satisfied

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Louise sabrina F.

Rating: 1 out of 5

Published on 14/08/2023 à 05h05 following a purchase from 28/07/2023

I ordered a parcel that was stolen from me. I am waiting for pin-up secret to send me my parcel.

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Abir A.

Rating: 1 out of 5

Published on 13/08/2023 à 16h48 following a purchase from 31/07/2023

Thank you for your follow up, I did receive the pills and had an opportunity to try them.

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Corinne L.

Rating: 3 out of 5

Published on 13/08/2023 à 06h52 following a purchase from 30/07/2023

I asked for home delivery, and I had to pick up my parcel at a Chronopost relay 12 kms from where I live.

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Isabelle D.

Rating: 3 out of 5

Published on 13/08/2023 à 00h11 following a purchase from 30/07/2023

Disappointed with my parcel I did not receive my precious cream but another product which I sent back.Still waiting to receive my precious cream.

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Gaëlle H.

Rating: 2 out of 5

Published on 12/08/2023 à 13h50 following a purchase from 31/07/2023

I've been ordering from your site for a few years now, but my parcel cost 46€ and I had to pay 25€ in customs fees. This is independent of your company, I understand, but even though I love your products and find them very effective, if I can't find them in a pharmacy on Reunion Island, I'll have to find another product.

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laurence D.

Rating: 1 out of 5

Published on 12/08/2023 à 12h43 following a purchase from 28/07/2023

Order made at the end of July received qq days later a product was missing.apres des démarches et prouver de ma bonne foi.la marque me renvoie le produit manquant en point relais et qd j'y vas pour retirer le colis pas de Colis!!! ou est Il???enquête en cours mais mois j'ai payé et il manque un produit dc pas satisfait.cordialement

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Edith D.

Rating: 1 out of 5

Published on 12/08/2023 à 12h22 following a purchase from 30/07/2023

I didn't receive the right products... and they offered to keep them with a discount. I'm still waiting for the refund

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Karine M.

Rating: 1 out of 5

Published on 12/08/2023 à 10h44 following a purchase from 28/07/2023

I have not received my parcel

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Karima D.

Rating: 2 out of 5

Published on 09/08/2023 à 10h56 following a purchase from 27/07/2023

I requested home delivery and received it at a post office far from my home. I had to go by car, queue etc... Even though I asked for home delivery. It's a shame, it spoils the experience !!!!!!!!!!!!!!

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Kamelia K.

Rating: 1 out of 5

Published on 08/08/2023 à 20h38 following a purchase from 15/07/2023

I did not receive all the products... Not a serious brand.

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Marième B.

Rating: 3 out of 5

Published on 07/08/2023 à 23h17 following a purchase from 26/07/2023

I like the packaging

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Maria Olivia S.

Rating: 1 out of 5

Published on 07/08/2023 à 11h36 following a purchase from 25/07/2023

I'm not happy with this latest purchase, they changed the delivery to a relay point instead of my usual address and it was very difficult for me to collect my order.

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Charlotte G.

Rating: 1 out of 5

Published on 06/08/2023 à 13h03 following a purchase from 22/07/2023

I revised my order with one less soap. It's been over a week since I contacted customer service and I haven't heard anything...

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CLARA D.

Rating: 1 out of 5

Published on 06/08/2023 à 12h07 following a purchase from 24/07/2023

I'm still waiting to hear from you about the mist I received instead of the biphase. I am still waiting for the return or a possible return. Sincerely

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Caroline R.

Rating: 3 out of 5

Published on 06/08/2023 à 10h49 following a purchase from 25/07/2023

I'm very happy with the soap and the oil-free cream, but the brush has lost its bristles since the first use and every time. I must admit I'm disappointed by this article, because for the price I was expecting a better quality product.

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Alicia D.

Rating: 2 out of 5

Published on 06/08/2023 à 10h45 following a purchase from 23/07/2023

Received defective product (pierced lid). Customer service contacted but the promotional code was never sent by customer service.

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Manon M.

Rating: 3 out of 5

Published on 05/08/2023 à 12h51 following a purchase from 21/07/2023

Impersonal parcel

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Morgane G.

Rating: 1 out of 5

Published on 05/08/2023 à 11h23 following a purchase from 21/07/2023

A customer for years, I am very dissatisfied: the products were delivered to a different relay point from the one requested (10 km from my home) and very late....

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Sarah O.

Rating: 1 out of 5

Published on 05/08/2023 à 11h11 following a purchase from 22/07/2023

frankly I'm disgusted I only bought the oil-free moisturizer but when I saw that it had a rating of 8/100 on yuka I quickly stopped using it.

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Kim K.

Rating: 1 out of 5

Published on 04/08/2023 à 16h31 following a purchase from 07/07/2023

I've been using the brand for years and the products are top notch. On the other hand, I'm very upset with my last order because it wasn't complete, and what's more, there was supposed to be a brush as a gift, which of course I didn't get either!!!!! And no commercial return. So very unhappy.

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Nadia K.

Rating: 2 out of 5

Published on 02/08/2023 à 13h52 following a purchase from 18/07/2023

The gift was missing, and the only compensation is a discount on a future purchase.

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Dominique B.

Rating: 1 out of 5

Published on 02/08/2023 à 11h53 following a purchase from 18/07/2023

pin up secret products are really good, including the goat's milk soap for acne.

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Elodie Z.

Rating: 1 out of 5

Published on 01/08/2023 à 13h42 following a purchase from 19/07/2023

Nothing received!

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Rébéca G.

Rating: 2 out of 5

Published on 31/07/2023 à 04h33 following a purchase from 18/07/2023

I wrote to them to express my disappointment with the composition of the oil-free cream, but they never bothered to reply... composition of products really to be avoided!

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Emeline M.

Rating: 1 out of 5

Published on 30/07/2023 à 17h36 following a purchase from 17/07/2023

Hello, as described in a previous email, I received the scrub opened with oil all over my cooos. I was able to save the 2 goat's milk soaps but not their packaging. I'm waiting for a return to get another one.

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Sherley P.

Rating: 2 out of 5

Published on 30/07/2023 à 13h57 following a purchase from 17/07/2023

Always happy with my orders... however my soap arrived broken. I was unable to make a claim, as the box had...

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Sarra B.

Rating: 1 out of 5

Published on 30/07/2023 à 13h08 following a purchase from 14/07/2023

I love pin-up products

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Audrey V.

Rating: 1 out of 5

Published on 29/07/2023 à 21h07 following a purchase from 14/07/2023

I'm very satisfied with your products, but very dissatisfied with your after-sales service, as I received my last order with the missing soap and immediately reported it, but to this day I've had no news of my complaint. That's why I have only one star

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Chadaine B.

Rating: 1 out of 5

Published on 29/07/2023 à 16h34 following a purchase from 14/07/2023

It gives me red marks at the bottom of my face and a dry effect despite the cream, which also burns my face.

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Anissa B.

Rating: 1 out of 5

Published on 29/07/2023 à 13h25 following a purchase from 13/07/2023

Order received halfway

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Cindy C.

Rating: 1 out of 5

Published on 29/07/2023 à 13h16 following a purchase from 15/07/2023

Products more expensive than elsewhere, even though we're on the official website.

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Célia F.

Rating: 2 out of 5

Published on 29/07/2023 à 13h05 following a purchase from 13/07/2023

Parcel still not received despite an order placed in mid-July. I had to contact customer service to be told that they were opening a dispute with the delivery service and that I would have a return within a further 15 days. This isn't my first order, so far I've been very happy with their service, but I'm a bit disappointed with this latest experience.

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Steve P.

Rating: 2 out of 5

Published on 29/07/2023 à 11h03 following a purchase from 13/07/2023

Still a satisfactory product, but much over-packaged compared to before, each soap already wrapped in plastic film is now individually placed in a small thick glossy cardboard box. Useless, it's a waste.

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Rym G.

Rating: 1 out of 5

Published on 29/07/2023 à 10h47 following a purchase from 14/07/2023

I received an unsealed product that was opened and therefore unhygienic. I was refused a refund

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