Customer reviews of Pinup Secret

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Charlotte G.

Rating: 1 out of 5

Published on 06/08/2023 à 13h03 following a purchase from 22/07/2023

I revised my order with one less soap. It's been over a week since I contacted customer service and I haven't heard anything...

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Clara D.

Rating: 1 out of 5

Published on 06/08/2023 à 12h07 following a purchase from 24/07/2023

I'm still waiting to hear from you about the mist I received instead of the biphase. I am still waiting for the return or a possible return. Sincerely

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Caroline R.

Rating: 3 out of 5

Published on 06/08/2023 à 10h49 following a purchase from 25/07/2023

I'm very happy with the soap and the oil-free cream, but the brush has lost its bristles since the first use and every time. I must admit I'm disappointed by this article, because for the price I was expecting a better quality product.

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Alicia D.

Rating: 2 out of 5

Published on 06/08/2023 à 10h45 following a purchase from 23/07/2023

Received defective product (pierced lid). Customer service contacted but the promotional code was never sent by customer service.

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Manon M.

Rating: 3 out of 5

Published on 05/08/2023 à 12h51 following a purchase from 21/07/2023

Impersonal parcel

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Morgane G.

Rating: 1 out of 5

Published on 05/08/2023 à 11h23 following a purchase from 21/07/2023

A customer for years, I am very dissatisfied: the products were delivered to a different relay point from the one requested (10 km from my home) and very late....

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Sarah O.

Rating: 1 out of 5

Published on 05/08/2023 à 11h11 following a purchase from 22/07/2023

frankly I'm disgusted I only bought the oil-free moisturizer but when I saw that it had a rating of 8/100 on yuka I quickly stopped using it.

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Kim K.

Rating: 1 out of 5

Published on 04/08/2023 à 16h31 following a purchase from 07/07/2023

I've been using the brand for years and the products are top notch. On the other hand, I'm very upset with my last order because it wasn't complete, and what's more, there was supposed to be a brush as a gift, which of course I didn't get either!!!!! And no commercial return. So very unhappy.

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Nadia K.

Rating: 2 out of 5

Published on 02/08/2023 à 13h52 following a purchase from 18/07/2023

The gift was missing, and the only compensation is a discount on a future purchase.

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Dominique B.

Rating: 1 out of 5

Published on 02/08/2023 à 11h53 following a purchase from 18/07/2023

pin up secret products are really good, including the goat's milk soap for acne.

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Elodie Z.

Rating: 1 out of 5

Published on 01/08/2023 à 13h42 following a purchase from 19/07/2023

Nothing received!

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Rébéca G.

Rating: 2 out of 5

Published on 31/07/2023 à 04h33 following a purchase from 18/07/2023

I wrote to them to express my disappointment with the composition of the oil-free cream, but they never bothered to reply... composition of products really to be avoided!

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Emeline M.

Rating: 1 out of 5

Published on 30/07/2023 à 17h36 following a purchase from 17/07/2023

Hello, as described in a previous email, I received the scrub opened with oil all over my cooos. I was able to save the 2 goat's milk soaps but not their packaging. I'm waiting for a return to get another one.

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Sherley P.

Rating: 2 out of 5

Published on 30/07/2023 à 13h57 following a purchase from 17/07/2023

Always happy with my orders... however my soap arrived broken. I was unable to make a claim, as the box had...

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Sarra B.

Rating: 1 out of 5

Published on 30/07/2023 à 13h08 following a purchase from 14/07/2023

I love pin-up products

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Audrey V.

Rating: 1 out of 5

Published on 29/07/2023 à 21h07 following a purchase from 14/07/2023

I'm very satisfied with your products, but very dissatisfied with your after-sales service, as I received my last order with the missing soap and immediately reported it, but to this day I've had no news of my complaint. That's why I have only one star

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Chadaine B.

Rating: 1 out of 5

Published on 29/07/2023 à 16h34 following a purchase from 14/07/2023

It gives me red marks at the bottom of my face and a dry effect despite the cream, which also burns my face.

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Anissa B.

Rating: 1 out of 5

Published on 29/07/2023 à 13h25 following a purchase from 13/07/2023

Order received halfway

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Cindy C.

Rating: 1 out of 5

Published on 29/07/2023 à 13h16 following a purchase from 15/07/2023

Products more expensive than elsewhere, even though we're on the official website.

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Célia F.

Rating: 2 out of 5

Published on 29/07/2023 à 13h05 following a purchase from 13/07/2023

Parcel still not received despite an order placed in mid-July. I had to contact customer service to be told that they were opening a dispute with the delivery service and that I would have a return within a further 15 days. This isn't my first order, so far I've been very happy with their service, but I'm a bit disappointed with this latest experience.

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Steve P.

Rating: 2 out of 5

Published on 29/07/2023 à 11h03 following a purchase from 13/07/2023

Still a satisfactory product, but much over-packaged compared to before, each soap already wrapped in plastic film is now individually placed in a small thick glossy cardboard box. Useless, it's a waste.

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Rym G.

Rating: 1 out of 5

Published on 29/07/2023 à 10h47 following a purchase from 14/07/2023

I received an unsealed product that was opened and therefore unhygienic. I was refused a refund

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Laure M.

Rating: 1 out of 5

Published on 26/07/2023 à 05h23 following a purchase from 13/07/2023

The texture of the soap I've been ordering for a long time has changed and no longer works as a mask.

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Marion L.

Rating: 3 out of 5

Published on 25/07/2023 à 12h09 following a purchase from 12/07/2023

I've been ordering my goat's milk soap from Pin UP secret for years and it's always a real pleasure. It smells good and it lathers a lot, but on my latest order the soap doesn't smell good, it's greasy and doesn't lather... I'm disappointed. The recipe has been changed.

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Sandrine L.

Rating: 3 out of 5

Published on 25/07/2023 à 10h58 following a purchase from 12/07/2023

Top notch but I'm just starting out, come back in a month.

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Yaelle O.

Rating: 2 out of 5

Published on 24/07/2023 à 12h03 following a purchase from 10/07/2023

Good product. However, out of 5 products ordered, I only received 3, 2 are missing!

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Pauline G.

Rating: 1 out of 5

Published on 24/07/2023 à 10h38 following a purchase from 12/07/2023

I still haven't received my parcel.

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Aurore B.

Rating: 1 out of 5

Published on 23/07/2023 à 13h40 following a purchase from 09/07/2023

I'm missing 2 free soaps as specified at the time of purchase.

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Ingrid J.

Rating: 1 out of 5

Published on 23/07/2023 à 07h56 following a purchase from 08/07/2023

Package not received....😡

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Malika B.

Rating: 1 out of 5

Published on 22/07/2023 à 17h50 following a purchase from 09/07/2023

My order arrived and was reshipped without me having had time to pick it up.

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Cindy V.

Rating: 3 out of 5

Published on 22/07/2023 à 16h40 following a purchase from 16/06/2023

The brush loses all its bristles

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Julie L.

Rating: 1 out of 5

Published on 22/07/2023 à 16h36 following a purchase from 09/07/2023

I got a promo code from an influencer for -40% plus a free soap but I didn't get the soap so I'm disappointed, which is a shame because I love your products.

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Schéra R.

Rating: 3 out of 5

Published on 22/07/2023 à 16h24 following a purchase from 07/07/2023

The product looks really nice, but I think it's overpriced on the networks and the influencers say a lot of good things about it, even though it's just a soap enriched with tea extract and goat's milk - nothing extraordinary!

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Aicha L.

Rating: 3 out of 5

Published on 22/07/2023 à 14h31 following a purchase from 09/07/2023

Really overpriced products!

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Elodie T.

Rating: 3 out of 5

Published on 22/07/2023 à 13h49 following a purchase from 10/07/2023

Satisfied with the product as always, but the packaging is not very practical, the cap doesn't stay on at all times, it slips off and you can't see if there's any cream left in the jar.

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Sylvie M.

Rating: 1 out of 5

Published on 22/07/2023 à 13h45 following a purchase from 09/07/2023

Received 1 soap out of 2 .very disappointed

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Karima H.

Rating: 1 out of 5

Published on 22/07/2023 à 13h09 following a purchase from 09/07/2023

The soap is in a cardboard box when you look at the ads of the influencers they have a solid box packaging has changed

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Sandrine R.

Rating: 1 out of 5

Published on 22/07/2023 à 11h12 following a purchase from 09/07/2023

The brush was missing from my last order. I sent an e-mail to point this out. No reply since.

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Mama K.

Rating: 1 out of 5

Published on 20/07/2023 à 17h23 following a purchase from 06/07/2023

Thank you

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Daloba T.

Rating: 1 out of 5

Published on 19/07/2023 à 18h44 following a purchase from 06/07/2023

I did not receive the brush that was supposed to come with the 2 face mask soaps.

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