Customer reviews of Pinup Secret

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Manon F.

Rating: 3 out of 5

Published on 01/07/2023 à 15h00 following a purchase from 17/06/2023

Received in poor condition Torn cardboard box in letter box Torn precious cream box

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Margaux M.

Rating: 1 out of 5

Published on 01/07/2023 à 13h41 following a purchase from 17/06/2023

I didn't receive the right product, after complaining I never heard back!

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Céline D.

Rating: 1 out of 5

Published on 27/06/2023 à 11h24 following a purchase from 13/06/2023

Very disappointed with customer service. After 15 days of waiting, still no parcel and no solution or commercial gesture from Pin Up Secret. Package still waiting...

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Clara B.

Rating: 1 out of 5

Published on 26/06/2023 à 17h42 following a purchase from 14/06/2023

The brand made a mistake with the box, but I really need the products, and I must either pay for the missing product or send my box back, but I really need the products for my acne, I only ask for repairs, and that they send me the missing product.

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Mélinda Z.

Rating: 2 out of 5

Published on 26/06/2023 à 12h18 following a purchase from 09/06/2023

I am not satisfied with the peeling and the oil-free cream, very bad composition and not good for my health m. I am very disappointed! The soap is superb and so is the precious cream.

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Lilyana M.

Rating: 2 out of 5

Published on 25/06/2023 à 17h43 following a purchase from 12/06/2023

I ordered because the influencer Selma said in her story that there was no more dead sea water in the peel, I read the ingredients and there is some false advertising

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Melanie R.

Rating: 2 out of 5

Published on 24/06/2023 à 13h37 following a purchase from 10/06/2023

I'm missing the brush inside

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Christine E.

Rating: 1 out of 5

Published on 24/06/2023 à 13h28 following a purchase from 09/06/2023

Ordered two jars and received only one with a torn protective lid, so it was opened. Announced parcel and nothing at the Chronopost post office.

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Caroline B.

Rating: 1 out of 5

Published on 24/06/2023 à 11h31 following a purchase from 10/06/2023

Unfortunately I have even more acne and dry skin.

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Aude F.

Rating: 1 out of 5

Published on 21/06/2023 à 17h03 following a purchase from 07/06/2023

Disappointed to receive the soap in a cardboard box with no soap holder as shown on the networks.

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Mandy H.

Rating: 1 out of 5

Published on 21/06/2023 à 11h19 following a purchase from 06/06/2023

Voleurs , one wonders if it really exists mdr

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Emilie O.

Rating: 2 out of 5

Published on 20/06/2023 à 05h24 following a purchase from 30/05/2023

I've been ordering my goat's milk soap for 5 years now and this time it doesn't smell at all like usual, I have the impression that there's been a manufacturing defect.

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Rosalie B.

Rating: 2 out of 5

Published on 19/06/2023 à 21h48 following a purchase from 06/06/2023

the products are great but the box I bought was out of stock and I still have no news even though I paid for it and have nothing.

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Laëtitia D.

Rating: 1 out of 5

Published on 19/06/2023 à 19h27 following a purchase from 07/06/2023

Perfect and a big change

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Hannah M.

Rating: 1 out of 5

Published on 19/06/2023 à 14h05 following a purchase from 23/05/2023

The parcel took too long and now I'm not in France.

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Leslie G.

Rating: 1 out of 5

Published on 19/06/2023 à 06h27 following a purchase from 02/06/2023

Disappointed, a product was missing from my parcel ...

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Fatima K.

Rating: 3 out of 5

Published on 18/06/2023 à 20h22 following a purchase from 02/06/2023

Satisfied to see in the long term

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Sonia D.

Rating: 1 out of 5

Published on 18/06/2023 à 13h24 following a purchase from 06/06/2023

Only 1 product received in my parcel instead of 2! I'm awaiting the return of the service.

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Soifia H.

Rating: 2 out of 5

Published on 18/06/2023 à 13h06 following a purchase from 05/06/2023

I've only just started using the products, so no results yet, but I'm waiting to see what happens next.

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Faiza S.

Rating: 1 out of 5

Published on 18/06/2023 à 12h17 following a purchase from 05/06/2023

If I could have put zero stars... on the packaging we see the name of a company in France. Then "Netherlands", but in the end it says "made in IL" = made in Israel. It's deceitful not to put myself forward.

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Samantha E.

Rating: 3 out of 5

Published on 18/06/2023 à 12h00 following a purchase from 05/06/2023

Usually nothing to say but I received my cream without oil the cap that allows to take out the cream is broken 😢

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Caroline D.

Rating: 1 out of 5

Published on 18/06/2023 à 10h40 following a purchase from 05/06/2023

I'm missing 2 products

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Chloe T.

Rating: 3 out of 5

Published on 18/06/2023 à 10h37 following a purchase from 27/05/2023

very long delivery times, often delayed

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Menel M.

Rating: 1 out of 5

Published on 17/06/2023 à 16h34 following a purchase from 03/06/2023

Many pimples have appeared and my skin texture is worse than before using these products.

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Menen T.

Rating: 1 out of 5

Published on 17/06/2023 à 16h21 following a purchase from 03/06/2023

I didn't receive my parcel and I paid a lot.

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Stephanie L.

Rating: 1 out of 5

Published on 17/06/2023 à 14h33 following a purchase from 02/06/2023

Very disappointed I was missing a product, I reported it, they never answered me.

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Dalila A.

Rating: 3 out of 5

Published on 16/06/2023 à 08h20 following a purchase from 01/06/2023

Fine

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Annelaure I.

Rating: 1 out of 5

Published on 14/06/2023 à 20h50 following a purchase from 02/06/2023

It's a shame about the goat's milk soap, which has a really horrible smell. The crème précieuse is great, but the soap is a real zero because of its unbearable scent.

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Maud B.

Rating: 3 out of 5

Published on 14/06/2023 à 15h49 following a purchase from 01/06/2023

Order received on time. But opening the cream and finding what looks like an eyelash or a hair... not so good. After-sales service proposal: either I return the cream, wait some more, and receive another one. Or a 50% discount code. Personally, I threw the cream away, so I didn't really have a choice but to pay again. I don't really get the idea of getting back a cream that's fit for the garbage can .... so I'm not sure I'll be recommending it.

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Naomi S.

Rating: 1 out of 5

Published on 14/06/2023 à 12h54 following a purchase from 31/05/2023

Bcp too long to receive .. and in pharmacy it's cheaper than on the site but otherwise the products are exceptional 👍🏻👍🏻👍🏻

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Louise Sabrina F.

Rating: 1 out of 5

Published on 13/06/2023 à 22h24 following a purchase from 01/06/2023

I have not received my parcel

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Laeticia C.

Rating: 1 out of 5

Published on 13/06/2023 à 15h49 following a purchase from 01/06/2023

I never received my order.

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Isabelle M.

Rating: 2 out of 5

Published on 13/06/2023 à 11h18 following a purchase from 31/05/2023

The mask I ordered leaked during delivery. How can I exchange it?

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Yasmina B.

Rating: 1 out of 5

Published on 13/06/2023 à 08h55 following a purchase from 30/05/2023

Not only did I receive the wrong information about the delivery of my parcel, but it was also incomplete, with one product missing. I asked again but still no answer.

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Camille P.

Rating: 1 out of 5

Published on 11/06/2023 à 17h00 following a purchase from 27/05/2023

Quality products but products delivered 20 km from destination....

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Adel M.

Rating: 1 out of 5

Published on 11/06/2023 à 14h34 following a purchase from 28/05/2023

I did not receive my order. Poor delivery service

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Laetitia V.

Rating: 3 out of 5

Published on 11/06/2023 à 13h43 following a purchase from 30/05/2023

I would have liked to have samples.

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Iwona D.

Rating: 1 out of 5

Published on 11/06/2023 à 10h49 following a purchase from 30/05/2023

I ordered a body cream and instead received a scrub that doesn't suit me at all...

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Romane Q.

Rating: 2 out of 5

Published on 11/06/2023 à 10h42 following a purchase from 30/05/2023

Very long shipping time compared to what the site indicates in shipping and delivery times. Impossible to track the package, nothing was up to date.

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Valerie S.

Rating: 1 out of 5

Published on 11/06/2023 à 10h35 following a purchase from 27/05/2023

The order is missing a soap

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