Customer reviews of Pinup Secret

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Loubna B.

Rating: 1 out of 5

Published on 09/06/2023 à 08h40 following a purchase from 23/05/2023

Missing half of my order

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Céline S.

Rating: 3 out of 5

Published on 07/06/2023 à 12h09 following a purchase from 21/05/2023

Really great soap but very poorly rated oil-free cream, endocrine disruptor in the UV filter.

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Margot G.

Rating: 3 out of 5

Published on 06/06/2023 à 12h15 following a purchase from 24/05/2023

Very happy to have received the goat's milk soap. On the other hand, the moisturizing cream doesn't suit me at all and burns my skin. A bit disappointed, I love the brand so much.

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Manon M.

Rating: 3 out of 5

Published on 06/06/2023 à 05h19 following a purchase from 24/05/2023

A product was opened and I was given 24 hours after receipt of the parcel to send ALL the products, even though it was only one that was wrong (the reply to my email was 3 days later, so the deadline had already passed). The product's lid was open when I received the parcel.

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Melissa F.

Rating: 1 out of 5

Published on 05/06/2023 à 16h00 following a purchase from 13/05/2023

More than 15 days since I placed my order and I still haven't received anything.

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Fatima C.

Rating: 3 out of 5

Published on 05/06/2023 à 11h45 following a purchase from 23/05/2023

Not thrilled as I'm missing 3 products from the pack

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Florence O.

Rating: 1 out of 5

Published on 05/06/2023 à 11h20 following a purchase from 24/05/2023

They forgot a product and the mask I ordered was already open and half full of water.

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Laetitia I.

Rating: 1 out of 5

Published on 05/06/2023 à 11h14 following a purchase from 23/05/2023

I ordered 5 products and only received 3. Still no return after more than 1 week despite several emails.

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Anaïs V.

Rating: 3 out of 5

Published on 04/06/2023 à 15h27 following a purchase from 22/05/2023

Open product

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Soukaina B.

Rating: 1 out of 5

Published on 04/06/2023 à 11h51 following a purchase from 19/05/2023

I never received my order Disappointed

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Karina D.

Rating: 2 out of 5

Published on 03/06/2023 à 10h52 following a purchase from 19/05/2023

Ok

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Emilie B.

Rating: 3 out of 5

Published on 03/06/2023 à 10h47 following a purchase from 19/05/2023

Fairly effective soap that works like a Marseille soap but dries the skin out a lot. Not worth the price

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Mélissa D.

Rating: 1 out of 5

Published on 31/05/2023 à 21h46 following a purchase from 15/05/2023

My redness turned scarlet and burned a lot.I gave my boyfriend impeccable for his face.

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Ikram B.

Rating: 1 out of 5

Published on 31/05/2023 à 14h38 following a purchase from 12/05/2023

Received the wrong order, I have to send the product back and then wait again before receiving the product I ordered. Very disappointed by the after-sales service, it's almost me who's at fault when the error came from them.

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Sara Z.

Rating: 1 out of 5

Published on 31/05/2023 à 11h59 following a purchase from 18/05/2023

I received the wrong product

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Thomas P.

Rating: 1 out of 5

Published on 31/05/2023 à 10h58 following a purchase from 18/05/2023

Flattened carton, broken box

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Tatiana R.

Rating: 1 out of 5

Published on 31/05/2023 à 10h52 following a purchase from 19/05/2023

Unfavorable opinion After use, burns as well as the appearance of small patches and pimples appeared. I'm super disappointed, my skin is worse than before use.

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Demet P.

Rating: 1 out of 5

Published on 30/05/2023 à 18h03 following a purchase from 04/05/2023

I ordered a first time the soap, I thought it was perfect. I saw a promotion for the 3 articles for 48 euro so I took the cream, disaster! I had red patches on my cheek, itching. It's been a week and the patches are still there. I strongly advise against this product!

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Imen B.

Rating: 1 out of 5

Published on 30/05/2023 à 00h51 following a purchase from 15/05/2023

Very delayed

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Amanda Ashley L.

Rating: 3 out of 5

Published on 27/05/2023 à 15h00 following a purchase from 15/05/2023

I was disappointed with the wait to receive my package. My parcel remained x time in shipping. I had to call several times for them to investigate where my package was.

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Maïna M.

Rating: 3 out of 5

Published on 27/05/2023 à 13h27 following a purchase from 14/05/2023

I've just started using the soap. The lather is creamy and gives a clean feeling without tightening the skin once dry.

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Céline B.

Rating: 1 out of 5

Published on 27/05/2023 à 11h21 following a purchase from 13/05/2023

I do not recommend this company. I placed an order on the site. 8 days later still no order received. I sent an email to cancel it, having found an offer on vinted. No reply to my e-mail. 2 days after my e-mail, I decided to call to cancel my order. I'm told I'll have a return within 24 hours. 2 hours after my call, pin up secret shipped my order...

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Lyes O.

Rating: 3 out of 5

Published on 27/05/2023 à 10h58 following a purchase from 12/05/2023

I waited almost 2 weeks to receive my order, I wanted to offer it to someone but it was too late.

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Merouane S.

Rating: 3 out of 5

Published on 25/05/2023 à 06h11 following a purchase from 01/05/2023

The product is satisfactory, the customer service is not. After placing an order I received the wrong product by mistake, so I reported it. 2 solutions were proposed to me 2 weeks later after several exchanges: - 50% on the next order - sending a return label Result, after almost a month I still do not have the product I ordered because I did not have time to rectify their error. Too bad the customer service is not top notch. I like the product but I didn't like this last experience, I'm not sure I would recommend.

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Maria A.

Rating: 2 out of 5

Published on 24/05/2023 à 11h06 following a purchase from 11/05/2023

Order that had to be restarted more than 15 days after receiving it

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Laure S.

Rating: 1 out of 5

Published on 24/05/2023 à 10h25 following a purchase from 14/04/2023

Disappointed, my daughter had a reaction to the products ordered!

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Ilham B.

Rating: 2 out of 5

Published on 23/05/2023 à 10h32 following a purchase from 09/05/2023

I ordered 2 soaps (goat milk) and I received only 1, thank you for delivering the remaining soap

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Audrey B.

Rating: 1 out of 5

Published on 23/05/2023 à 08h57 following a purchase from 10/05/2023

Hello, My package was delivered to domus instead of the rosny 2 shopping center at the post office. Domus is the opposite of where I live!

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Céline V.

Rating: 3 out of 5

Published on 22/05/2023 à 20h19 following a purchase from 08/05/2023

I did not receive exactly what I ordered.

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Amelie M.

Rating: 1 out of 5

Published on 22/05/2023 à 12h00 following a purchase from 08/05/2023

My skin is totally inflamed.

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Laura D.

Rating: 1 out of 5

Published on 22/05/2023 à 11h01 following a purchase from 10/05/2023

I am missing a product in the order ....

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Rabia G.

Rating: 2 out of 5

Published on 22/05/2023 à 10h46 following a purchase from 09/05/2023

2 weeks to receive my products. Choronopost sent my package to Bab El Oued disappointed

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Cecile I.

Rating: 1 out of 5

Published on 21/05/2023 à 19h26 following a purchase from 05/05/2023

Delayed shipping, poor customer service and no commercial gesture or refund of shipping costs.

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Nadya S.

Rating: 1 out of 5

Published on 21/05/2023 à 19h13 following a purchase from 07/05/2023

Soap and cream very aggressive, my face became red as if it is stripped. Stop the massacre it's not this result I wanted. For the high price 2 uses

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Helene F.

Rating: 3 out of 5

Published on 21/05/2023 à 18h52 following a purchase from 08/05/2023

Time of reception much too long

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Ilyes D.

Rating: 1 out of 5

Published on 21/05/2023 à 17h06 following a purchase from 06/05/2023

It's been almost 2 weeks since I ordered my soap and I still haven't received anything. Usually it's going very well but now I haven't washed my face for 5-6 days...

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Christelle M.

Rating: 2 out of 5

Published on 21/05/2023 à 16h43 following a purchase from 08/05/2023

I wanted to test the peeling and I had an allergic reaction. I would never recommend this product.

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Lison P.

Rating: 3 out of 5

Published on 21/05/2023 à 14h42 following a purchase from 30/04/2023

Some products were missing. Fortunately, the customer service is great and my products were finally sent to me.

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Mélanie M.

Rating: 3 out of 5

Published on 21/05/2023 à 13h46 following a purchase from 06/05/2023

There is an item missing from my package

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Hiba M.

Rating: 1 out of 5

Published on 21/05/2023 à 12h26 following a purchase from 07/05/2023

I did not receive my entire order. I am disappointed

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