Customer reviews of Pinup Secret

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9,3 /10
Overall rating: 9,3 out of 10
Based on 81 343 published reviews

Summary of reviews

The online store Pinup Secret is highly regarded for its exceptional product quality, with many customers noting significant improvements in their skin's texture and appearance after using the products. Users have highlighted specific benefits such as effective treatments for oily skin, quick absorption, and the pleasant scents of the items, which contribute to an enjoyable experience. Fast and reliable shipping is another consistent theme, with numerous mentions of orders arriving quickly and in good condition, often accompanied by updates on shipment status.

Reviews 1, 2 and 3 stars

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Cindy B.
Rating: 3 out of 5
following a purchase from 03/02/2023
Order received well Nevertheless the pump of the cream without oil does not work I am thus obliged to take with a cotton swab ...
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Patricia E.
Rating: 3 out of 5
following a purchase from 02/02/2023
This is the 2nd time I have received a cream that seems to have turned out as the texture is not the same
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Anissa Z.
Rating: 1 out of 5
following a purchase from 31/01/2023
I didn't receive anything
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Anabelle B.
Rating: 3 out of 5
following a purchase from 01/02/2023
Hello, No problem with the delivery and the delays. However, I've been using the products for over a week now and it dries my skin out a lot. And I am not a fan of the smell...
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Intissar R.
Rating: 1 out of 5
following a purchase from 28/01/2023
Packages not received
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Leonie O.
Rating: 3 out of 5
following a purchase from 02/02/2023
The goat soap, I take it for a long time and nothing to say about it. Perfect for my oily skin. Just the delivery a little long I find
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Sandy D.
Rating: 1 out of 5
following a purchase from 01/02/2023
Hello, Incomplete order. I have contacted your services, I received an email asking for pictures, which I did yesterday. But I still have no answer to this day. Cdt. S. Derrien
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Elodie C.
Rating: 1 out of 5
following a purchase from 02/02/2023
package still not delivered
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Aurélie R.
Rating: 1 out of 5
following a purchase from 02/02/2023
I received it much further than where I had specified. And I don't find my skin changing. Still my acne marks
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Manon F.
Rating: 3 out of 5
following a purchase from 01/02/2023
Yes, on the whole I have been using the soap for a long time, I have also been using the exfoliant for several months or even a year, but it does nothing! On the other hand the skin is very very very dry after using your products
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Celine T.
Rating: 1 out of 5
following a purchase from 01/02/2023
15 days late and not even a commercial gesture
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Erika C.
Rating: 1 out of 5
following a purchase from 02/02/2023
I ordered from this site because of an influencer "ad". It's not the first time I try to trust their products sales and I feel like it's the second time I've been tricked. Because my package worth 87€, was notified to me "delivered" when I obviously had. I'm still waiting for the investigation to be done, now we'll see how these things are managed...
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Marjolaine F.
Rating: 1 out of 5
following a purchase from 31/01/2023
An ordered product replaced by another, an after-sales service that offers no suitable solution very disappointed
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Sarah T.
Rating: 1 out of 5
following a purchase from 17/01/2023
Delivery and SAV at the top! On the other hand, I am very disappointed ... I bought a pack of 6 products! After 3 weeks, my skin is very damaged, stripped ... even drier than usual!
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Florisse C.
Rating: 3 out of 5
following a purchase from 31/01/2023
The soap is perfect, but the cream is unfortunately not suitable for dry skin.
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Justine V.
Rating: 1 out of 5
following a purchase from 30/01/2023
Do not accept their mistake and are not professional at all
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Sabrina D.
Rating: 3 out of 5
following a purchase from 31/01/2023
I remove 2 stars because the lid of the precious cream was badly closed and the cream had run and dried in the box
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Annie V.
Rating: 3 out of 5
following a purchase from 28/01/2023
Good product, satisfied
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Corinne J.
Rating: 1 out of 5
following a purchase from 28/01/2023
I asked for delivery to my home and finally I got it in a post office (why I don't know) where I can go very rarely because it's far from my home and I don't have a car. But the product bought is top
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Julie A.
Rating: 1 out of 5
following a purchase from 28/01/2023
The soap dries my skin and the cream does not moisturize. My skin is always tight
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Samira O.
Rating: 2 out of 5
following a purchase from 28/01/2023
The soap dries my skin too much and the oil-free cream does not moisturize me enough, my skin is always tight. On the other hand my husband who has an excess of sebum the combo suits him perfectly.
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Marie-Christine M.
Rating: 1 out of 5
following a purchase from 27/01/2023
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Perrine P.
Rating: 3 out of 5
following a purchase from 28/01/2023
I was just about to contact the service in order to know if it was normal that after 3 days of use morning and evening of the goat milk soap I had the impression to have the cheeks and the contour of the lips burned ... after I had to stop the treatment because my son returned in emergency to the hospital and during 4 days I did not have the products ... I'm going to retest starting tomorrow and see if it gives me the same result and the I'll contact if needed 😉 So I'm leaving my mixed opinion for the moment waiting for the second use 🙂
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Aline D.
Rating: 1 out of 5
following a purchase from 28/01/2023
Very disappointed with the face peel which leaves a grainy veil on the face that is difficult to remove. I do not recommend this product and will never buy it again.
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Samira B.
Rating: 1 out of 5
following a purchase from 27/01/2023
I still haven't received my package, no news from the customer service I contacted, the lady doesn't apologize for the delivery problem and asks me to wait, no goodbye or thank you.
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Dominique S.
Rating: 1 out of 5
following a purchase from 28/01/2023
Ineffective makeup remover
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Ludovic C.
Rating: 1 out of 5
following a purchase from 25/01/2023
Your products are good except that I had to pay 55.50€ of customs tax for 90€ of product I find it abusive
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Emma M.
Rating: 1 out of 5
following a purchase from 26/01/2023
I did not receive my package I am still waiting to receive it I made several orders everything is always well but I am very disappointed
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Stephanie G.
Rating: 1 out of 5
following a purchase from 25/01/2023
Very happy with the products but the delivery service is catastrophic on each order. Change of relay point without warning us with 20km difference between the two, change of delivery date without warning us. Complaint made to Colissimo and Pin-up Secret but no return 10 days later
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Asmata I.
Rating: 3 out of 5
following a purchase from 25/01/2023
The soap is good but it makes the skin dry sometimes and yet I put the face cream but it does not hydrate well...
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Victoria S.
Rating: 2 out of 5
following a purchase from 25/01/2023
Good products but I didn't take what was appropriate for my skin so my skin is even drier than before.
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SEVERINE R.
Rating: 1 out of 5
following a purchase from 25/01/2023
In spite of my good faith on the fact of putting wrong in the composition of my set, I did not obtain an exchange of my product whereas I am customer since 3 years and that it never happened to me. Super bad after-sales service and absolutely not commercial!
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Nadine R.
Rating: 3 out of 5
following a purchase from 18/01/2023
Great product...!! I love it!
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Noémie P.
Rating: 3 out of 5
following a purchase from 20/01/2023
I love it, I've been a customer for several years now, but I'm disappointed with the new packaging. The cap doesn't hold and the pressure doesn't work very well, so it's hard to get the cream out properly.
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Maeva J.
Rating: 2 out of 5
following a purchase from 24/01/2023
It makes me a lot of buttons the soap and the soft exfoliating care
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Sabrina P.
Rating: 2 out of 5
following a purchase from 24/01/2023
Perfect
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Jezabel S.
Rating: 3 out of 5
following a purchase from 22/01/2023
Satisfied until I get a 25euro fee from the post office ... so annoying for 2 soaps ... but still a fan of your products.
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Romayssa M.
Rating: 1 out of 5
following a purchase from 24/01/2023
I did not receive my package
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joana L.
Rating: 3 out of 5
following a purchase from 23/01/2023
Order arrived on time. Package perfectly packed. Soap at the top, facial peeling at the top, gentle exfoliating care well the smell bothers me a little I find that it smells strong. On the other hand .... The cream without oil and the precious cream does not correspond to my skin, I have hormonal acne. These 2 creams don't moisturize my skin enough and I got pimples on top of that. I think that it is perfect products for skins without any problem. On the other hand for the skins with problem such as mine the creams do not make their effect. For the rest I am satisfied
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Charlene L.
Rating: 1 out of 5
following a purchase from 23/01/2023
Over the products, disgusted to have paid so much to end up with a skin all damaged (dry, tirallier, skin that peels) I returned to my basic products. I don't understand why it costs so much to end up with bad skin and some products burn the face.
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