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V
Rating: 2 out of 5
This product does not live up to its promises
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Customer reviews of Pinup Secret
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 81 654 published reviews
Summary of reviews
Pinup Secret consistently delivers fast, reliable service with super fast delivery and careful packaging, ensuring orders arrive promptly and intact. Customers repeatedly praise the range of products, noting visible benefits for the skin, softer and clearer skin, and a positive experience with textures, scents, and overall feel. The store earns ongoing trust through long-term satisfaction and loyalty, with many reviewers highlighting repeated purchases over several years and high-quality skincare that meets expectations. Pricing promotions and free delivery to pickup points are also mentioned as making the experience attractive.
Reviews 1, 2 and 3 stars
Reset filtersG
Rating: 2 out of 5
I have not received my package yet
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C
Rating: 1 out of 5
I have requested several times to return the goods. Unfortunately, no one has contacted me so far. What can I do now? Please support.
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C
Rating: 2 out of 5
I am disappointed with the products! And on top of that, the same thing was put twice on one product, I would not recommend!
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M
Rating: 1 out of 5
I have not received my order even though it says delivered on my tracking. I made a complaint and sent all the documents they asked me for, and I still have no response to this day.
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L
Rating: 1 out of 5
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R
Rating: 2 out of 5
The delivery took a long time, the shipping was relatively expensive and then I had to pick up the delivery myself in a shop that was quite far away... Otherwise, the shipping would have become even more expensive.
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E
Rating: 1 out of 5
I am not getting the right item sent for the 3rd time! & I hope for a complaint otherwise I have to initiate others, this can't be!
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U
Rating: 2 out of 5
Product super. Delivery not as desired and expected. Despite the surcharge for delivery to the home address, the package was delivered to a parcel shop. Very annoying.
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A
Rating: 1 out of 5
On the delivery day I was at home, when I opened the door there was no one there, now the package cannot be picked up at the post office because no QR code was delivered.
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R
Rating: 1 out of 5
I haven't received any product yet
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D
Rating: 1 out of 5
Still haven't received delivery. Money is gone anyway
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M
Rating: 2 out of 5
Really beautiful products & a super scent, but unfortunately I can't tolerate them. It burns in 2 places & I get pimples
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T
Rating: 1 out of 5
The goods never arrived. Was dropped off at the DPD Pickup Store. When I wanted to pick up the goods there, they were not there.
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S
Rating: 1 out of 5
I did not receive any delivery
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N
Rating: 1 out of 5
I am still waiting for the delivery
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D
Rating: 3 out of 5
Shipping with DPD is difficult, as a pickup from the external carrier was hardly possible. The carrier has a note on his door where he has adjusted the opening hours. They are reduced to a minimum, so there is hardly a chance to pick up your package.
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M
Rating: 2 out of 5
The shipping costs are too high. 8€ for home delivery, otherwise 6€.
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S
Rating: 1 out of 5
Unfortunately, my package could not be found in the DPD shop and was returned. Very unfortunate.
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A
Rating: 1 out of 5
I have not received my order
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N
Rating: 1 out of 5
Order not received by today
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L
Rating: 1 out of 5
I have not received my package yet and also no new information about the package or money.
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K
Rating: 1 out of 5
The order has not arrived!
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H
Rating: 1 out of 5
Never received! Fraud!!!!
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H
Rating: 3 out of 5
Unfortunately, I accidentally ordered an item that I had only looked at before. I wanted the other 2 items.
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S
Rating: 1 out of 5
Delivery was not made by DPD, goods are missing
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S
Rating: 2 out of 5
The products are good but every time wrong or not all products are delivered, then you have to contact them, there are repeated inquiries from customer service, so you repeatedly invest time and energy into their mistakes and there is no adequate compensation. An offer for a 20% voucher, which is only valid for 6 months and would only benefit the company, because I would then order products that I do not need. So the customer service and especially the packing of the packages is more than unsatisfactory!
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A
Rating: 1 out of 5
Goods never received
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C
Rating: 2 out of 5
Unfortunately, my order has not arrived and PinUp is showing little cooperation in processing the order or resending it. Therefore, I am still waiting for my money. Very unfortunate, with the feeling of leaving the customer alone.
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K
Rating: 1 out of 5
I still have not received my order confirmation (this is a Christmas gift!!)
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E
Rating: 2 out of 5
Unfortunately very unsuitable for my skin. The soap smells very good and spreads well. Unfortunately, it is not usable for my skin type.
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R
Rating: 1 out of 5
Unfortunately, no package arrived...after 16 days...no information either...one has to investigate oneself. I've already heard from several that there are always problems with shipping and that customer service does not care. I want my money back as soon as possible.
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J
Rating: 1 out of 5
The package was not delivered to me, supposedly because I was not home, so it was sent back. Until now, I have not received a new delivery or a refund, which I find very unfortunate.
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Y
Rating: 1 out of 5
The delivery service is a disaster!!! You should hire another company as soon as possible. I am certainly not the only one complaining about this. However, I am very satisfied with the products. It's a shame that the delivery damages that.
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H
Rating: 1 out of 5
Today I received a bill from Swiss customs and I had to pay an additional 21.20 CHF. There was no indication of this on the Pinup Secret website.
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A
Rating: 3 out of 5
The packaging looks significantly larger. This leads to a bit of disappointment due to a very small product quantity. However, I can't say yet how efficient and long-lasting the product is.
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R
Rating: 3 out of 5
Not suitable for very dry skin - does not moisturize sufficiently and long-lasting! Quite good
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M
Rating: 1 out of 5
The package has not arrived until today. I have been waiting for two weeks...
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V
Rating: 1 out of 5
I still haven't received my brush
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N
Rating: 2 out of 5
Soap arrived broken
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