Customer reviews of Pinup Secret

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 81 655 published reviews

Summary of reviews

Pinup Secret consistently delivers fast, reliable service with super fast delivery and careful packaging, ensuring orders arrive promptly and intact. Customers repeatedly praise the range of products, noting visible benefits for the skin, softer and clearer skin, and a positive experience with textures, scents, and overall feel. The store earns ongoing trust through long-term satisfaction and loyalty, with many reviewers highlighting repeated purchases over several years and high-quality skincare that meets expectations. Pricing promotions and free delivery to pickup points are also mentioned as making the experience attractive.

Reviews 1, 2 and 3 stars

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L
Laure A.
Rating: 1 out of 5
following a purchase from 27/12/2022
I never received my order
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Habiba D.
Rating: 3 out of 5
following a purchase from 26/12/2022
I didn't believe in it at first but now I'm very satisfied with the speed of delivery and with the products themselves, which act perfectly on my skin and have a very nice scent.
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Frédérique V.
Rating: 3 out of 5
following a purchase from 26/12/2022
Happy with the products but in my last order, I did not receive the right product.
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Laëtitia S.
Rating: 1 out of 5
following a purchase from 24/12/2022
I had an allergy to the cream
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Zahra A.
Rating: 1 out of 5
following a purchase from 24/12/2022
I took the goat's milk soap that guaranteed me a perfect skin after 2 weeks of use my skin is worse, I am disappointed
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Laetitia G.
Rating: 2 out of 5
following a purchase from 23/12/2022
I placed an order of about 100 euros on which it was notified that a goat's milk soap was to be offered. However, I did not receive this soap as a gift. I tried to make a claim and was asked to send the bar codes of the products I received as well as the label on the package. But my package had already been sent to the trash. So finally no way to get this famous soap. It's a pity, I'm a regular customer and satisfied with the products ...
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Justine M.
Rating: 1 out of 5
following a purchase from 23/12/2022
I received the empty box
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Christelle P.
Rating: 2 out of 5
following a purchase from 23/12/2022
The products have a very strong smell. Moreover, the soap dries my skin even more when it is already quite dry. I am not entirely satisfied with my order.
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Samia B.
Rating: 1 out of 5
following a purchase from 25/12/2022
Ordered on 25/12/2022, it is now 06/01/2023 and I still haven't received it. The confirmation email said that the delivery time is between 3 to 5 days
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Pauline A.
Rating: 3 out of 5
following a purchase from 25/12/2022
I received the package in 2 days, it's been a week I use the soap and the precious cream but I begin to have buttons that appear while at the base I have 1/2 a week so maybe on my skin it will not work,
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Nicolas D.
Rating: 1 out of 5
following a purchase from 24/12/2022
Broken soap box
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Pauline L.
Rating: 2 out of 5
following a purchase from 22/12/2022
The delivery went well but the products are excessively high for what it is. You can find the same thing in any organic store at half the price. I do not recommend the brand to my friends and family and I will not recommend your brand again.
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Milo M.
Rating: 1 out of 5
following a purchase from 22/12/2022
I have not received my full order. I am still waiting to receive everything....
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Élodie B.
Rating: 1 out of 5
following a purchase from 21/12/2022
I tested the makeup remover and it doesn't work
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Nelly L.
Rating: 1 out of 5
following a purchase from 21/12/2022
I am disappointed! I am missing a soap in my package and I have alerted but no one answers me
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Jennifer L.
Rating: 1 out of 5
following a purchase from 22/12/2022
Hello I wrote to you several times even call because in my order I missed the kit and a soap and I received nothing yet it is not normal very disappointed
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Alicia B.
Rating: 1 out of 5
following a purchase from 21/12/2022
My order was incomplete. I only received one soap out of two. I have already made a claim in vain.
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Edith A.
Rating: 1 out of 5
following a purchase from 01/06/2022
No respect for customers
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Marion F.
Rating: 3 out of 5
following a purchase from 18/12/2022
This is not the first order, the soaps are top, on the other hand the products next to it, I like less, in addition products received with label unstuck from its bottle and all "fat".
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Laura G.
Rating: 3 out of 5
following a purchase from 20/12/2022
For the price, it's a pity that the soap holder is not offered because it's not very hygienic to leave the soap in the air
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Asizate K.
Rating: 1 out of 5
following a purchase from 19/12/2022
Expired and non-conforming product
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Laetitia D.
Rating: 1 out of 5
following a purchase from 19/12/2022
I am still waiting for my order. I have not received anything but the payment has been taken.
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Noémie F.
Rating: 1 out of 5
following a purchase from 19/12/2022
I did not receive the right products in my package. The customer service does not answer... too bad!
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Charlotte P.
Rating: 1 out of 5
following a purchase from 20/12/2022
A product that I thought would be more effective, but had no effect on me other than to make all my pimples stand out, which were non-existent before. I will not repurchase.
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Souhila S.
Rating: 1 out of 5
following a purchase from 16/12/2022
This last time I'm not satisfied because I ordered a pin up secret soap and you send me an oil free cream and then you don't answer my messages
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Nabila B.
Rating: 1 out of 5
following a purchase from 17/12/2022
Perfect, I am very satisfied
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Fatima A.
Rating: 2 out of 5
following a purchase from 17/12/2022
I did not receive the correct order.
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Aurore E.
Rating: 3 out of 5
following a purchase from 18/12/2022
Fast and efficient delivery but the glass containers are not practical. As soon as I received my moisturizer, it slipped out of my hands. The bottle burst into a thousand pieces, I put only one application.
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Amina S.
Rating: 1 out of 5
following a purchase from 17/12/2022
I have not yet received my package, I have changed the address and sent an e-mail but still no response
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Aude M.
Rating: 2 out of 5
following a purchase from 18/12/2022
Problem in the order and not even a commercial gesture, I found myself with one less Christmas gift so very disappointed
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Didier K.
Rating: 3 out of 5
following a purchase from 17/12/2022
Good box, but there was no box
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Khira M.
Rating: 1 out of 5
following a purchase from 15/12/2022
I did not receive the order I ordered and your colleagues told me to deal with the delivery man knowing that it is not me who made my order and that it is the first time I order from you and the last I am really disappointed in your customer service
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Jordan L.
Rating: 1 out of 5
following a purchase from 15/12/2022
I did not receive my order
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Karine B.
Rating: 1 out of 5
following a purchase from 15/12/2022
Perfect
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Aline D.
Rating: 3 out of 5
following a purchase from 15/12/2022
The product is good but it arrived damaged the soap was open!
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David D.
Rating: 3 out of 5
following a purchase from 15/12/2022
There was an error in the order...
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Lison E.
Rating: 3 out of 5
following a purchase from 15/12/2022
I like the products in terms of smell and packaging. Unfortunately my skin seems too sensitive and the products dry my skin out a lot.
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Eloise G.
Rating: 1 out of 5
following a purchase from 13/12/2022
I am really disappointed, because in fact when I apply it on my skin it burns me so obviously I stopped putting it on I am still disappointed but listen so bad
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Sabrina J.
Rating: 1 out of 5
following a purchase from 14/12/2022
I received my package but a jar arrived broken so really disappointed with my 1st purchase
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Clotilde D.
Rating: 1 out of 5
following a purchase from 14/12/2022
Very disappointed with the quality of service! Not received the right product, after complaint and some exchanges with the "SAV", radio silence, I find myself with a product that does not correspond to what I had ordered!
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