Customer reviews of Pinup Secret

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 81 655 published reviews

Summary of reviews

Pinup Secret consistently delivers fast, reliable service with super fast delivery and careful packaging, ensuring orders arrive promptly and intact. Customers repeatedly praise the range of products, noting visible benefits for the skin, softer and clearer skin, and a positive experience with textures, scents, and overall feel. The store earns ongoing trust through long-term satisfaction and loyalty, with many reviewers highlighting repeated purchases over several years and high-quality skincare that meets expectations. Pricing promotions and free delivery to pickup points are also mentioned as making the experience attractive.

Reviews 1, 2 and 3 stars

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C
Constance R.
Rating: 1 out of 5
following a purchase from 13/12/2022
My oil-free day cream arrived broken
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Thomas F.
Rating: 2 out of 5
following a purchase from 13/12/2022
Happy with the products but the package was incomplete and I was missing a product
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Rimbaud C.
Rating: 1 out of 5
following a purchase from 13/12/2022
I had to claim an item that was paid for but not included with my order.
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Asmaa B.
Rating: 1 out of 5
following a purchase from 13/12/2022
I do not recommend
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Florence A.
Rating: 3 out of 5
following a purchase from 12/12/2022
I am disappointed with the smell the commercial saying it has an incredible smell and just lie it does not smell good but it is effective against acne
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Veronique P.
Rating: 2 out of 5
following a purchase from 09/12/2022
Not satisfied because of an oversight in the package. No return. Lie
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Laury E.
Rating: 1 out of 5
following a purchase from 09/12/2022
I am missing two items and I haven't heard from customer service and I didn't get a delivery note even to make a return.
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Aicha M.
Rating: 1 out of 5
following a purchase from 27/11/2022
Received late after a claim via the application without commercial gesture.
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Christelle T.
Rating: 1 out of 5
following a purchase from 11/12/2022
Order still not received today December 24 although it was shipped on the 13th ... it was to offer to my niece and I find myself without anything for Christmas
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Carole M.
Rating: 1 out of 5
following a purchase from 09/12/2022
Unfortunately one of my soap boxes arrived broken at the bottom so it was unusable.
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Sephora D.
Rating: 1 out of 5
following a purchase from 12/12/2022
I placed my order and then wanted to cancel it within 30 minutes. This was totally impossible. So I sent an email that told me that the package was already being shipped (order dating from just 1 h) I am waiting for the refund that has not yet been made to date,
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Asma Z.
Rating: 1 out of 5
following a purchase from 11/12/2022
The package was not complete I do not understand?
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Sabrina B.
Rating: 1 out of 5
following a purchase from 11/12/2022
Open package
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Yolène L.
Rating: 2 out of 5
following a purchase from 10/12/2022
I did not receive the set I ordered but another one and I tried to contact you to solve the problem but I did not get any answer from you
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Nathalie D.
Rating: 1 out of 5
following a purchase from 09/12/2022
How dare you ask me for an opinion when you have the wrong address and I have no excuse when it's Christmas and I had to buy another gift in a hurry, so I lost money because of you. Yesterday you contacted me to dare to say that you did not make a mistake with the address but as I said, when we follow the package we see the address and it was not good. Please be aware that since no commercial gesture is made and that you have not urgently found a solution for my daughter's Christmas, I will do what is necessary to defend myself! Via the networks and via test-purchase
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Alexandra M.
Rating: 1 out of 5
following a purchase from 05/12/2022
Product received damaged. No response from customer service for 2 weeks regarding my complaint
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Latifa Z.
Rating: 1 out of 5
following a purchase from 08/12/2022
Hello, I am waiting to see the result.
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Monique P.
Rating: 3 out of 5
following a purchase from 26/11/2022
Perfect
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Celine G.
Rating: 3 out of 5
following a purchase from 04/12/2022
I received two identical items when I ordered two different ones.
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Nour B.
Rating: 1 out of 5
following a purchase from 08/12/2022
I have not yet seen a good result I hope in the next few days
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Barbara R.
Rating: 1 out of 5
following a purchase from 09/12/2022
Allergic reaction
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Aurore B.
Rating: 1 out of 5
following a purchase from 08/12/2022
I was missing an item in my order and I find that the customer service was not great this time.
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Ophelie D.
Rating: 1 out of 5
following a purchase from 07/12/2022
It does not work for acne
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Laetitia P.
Rating: 3 out of 5
following a purchase from 27/11/2022
Very long shipping time which forced me to buy another gift because it was to offer
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Fanny R.
Rating: 1 out of 5
following a purchase from 02/12/2022
I received my parcel with the mist completely empty so I can't give an opinion on the products as I couldn't test them. Sincerely
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Isabelle L.
Rating: 3 out of 5
following a purchase from 04/12/2022
Excellent product
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Anais T.
Rating: 1 out of 5
following a purchase from 07/12/2022
I am not satisfied at all! I had to receive my initial order in 3 times because of an error in the first two ...
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Marie P.
Rating: 3 out of 5
following a purchase from 06/12/2022
I received my package with the caps open so I only received half of the products I ordered
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Cédric N.
Rating: 3 out of 5
following a purchase from 05/12/2022
There were 2 soaps missing in the package, which was sent back to me....but zero compensation especially considering the price paid
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Tiphaine D.
Rating: 1 out of 5
following a purchase from 02/12/2022
after various exchanges following the reception of empty bottles we finally arrived at an agreement! too bad to lose so much time for an error of your share!
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Clara V.
Rating: 2 out of 5
following a purchase from 25/11/2022
delivery time too long
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Sophie A.
Rating: 3 out of 5
following a purchase from 04/12/2022
Hello I am disappointed because no box pin up secret as last year just a box knowing that the products are to offer! Too bad ! Last year the box was at the top.
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Sandrine L.
Rating: 1 out of 5
following a purchase from 30/11/2022
1st order incomplete, 2nd order still incomplete
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Kounady C.
Rating: 1 out of 5
following a purchase from 04/12/2022
Nil. If I could put 0, I was going to put. I threw out all the products because they made me itch and get more pimples
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Khad A.
Rating: 3 out of 5
following a purchase from 02/12/2022
Good but it dries out the skin :/
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Marielle B.
Rating: 1 out of 5
following a purchase from 05/12/2022
Disappointed 😞
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Estelle A.
Rating: 1 out of 5
following a purchase from 04/12/2022
Never received my order
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Patricia R.
Rating: 3 out of 5
following a purchase from 02/12/2022
I bought the secret makeup remover, the product is top but very painful to make leave the bottle, obliged to arrange me with the reversed not to galerer to have the product in my hands when one wants to use it, damage if not perfect
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Clea L.
Rating: 3 out of 5
following a purchase from 05/12/2022
The soap is very good but it dries my skin I use it once a week
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Elodie M.
Rating: 2 out of 5
following a purchase from 04/12/2022
Some products arrived open and therefore sank in the package. The packaging soaked with product and a good part of the product lost.
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