Customer reviews of Pinup Secret

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 81 344 published reviews
5 65,5k 81% 4 9 496 12% 3 2 455 3% 2 1 302 2% 1 2 599 3%

Summary of reviews

The online store Pinup Secret is highly regarded for its exceptional product quality, with many customers noting significant improvements in their skin's texture and appearance after using the products. Users have highlighted specific benefits such as effective treatments for oily skin, quick absorption, and the pleasant scents of the items, which contribute to an enjoyable experience. Fast and reliable shipping is another consistent theme, with numerous mentions of orders arriving quickly and in good condition, often accompanied by updates on shipment status.

Reviews 1, 2 and 3 stars

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E
Estel N.
Rating: 1 out of 5
following a purchase from 12/10/2022
My product ordered a month ago unfortunately never arrived
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Alexandra N.
Rating: 1 out of 5
following a purchase from 20/10/2022
My order was missing a product and no one did anything. I end up paying for a product that I would never have !!!! I am more than disappointed!
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Christel D.
Rating: 1 out of 5
following a purchase from 20/10/2022
Package not received
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Lamya B.
Rating: 1 out of 5
following a purchase from 03/09/2022
Customer service not at all up to par. A package never received, I'm still waiting for my refund.
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Françoise H.
Rating: 3 out of 5
following a purchase from 14/10/2022
The soap is great but the cream without palm oil is not well noted
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Sandrine T.
Rating: 3 out of 5
following a purchase from 16/10/2022
For the soap as usual great! But the cream had to change its formula because my daughter, who has been using it for a long time but had the glass bottle, ended up with patches on her face! I am disappointed this cream was perfect for her skin but something has changed...
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Marie-Therese M.
Rating: 1 out of 5
following a purchase from 18/10/2022
Order not received
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Carol G.
Rating: 1 out of 5
following a purchase from 15/10/2022
Package arrived soaked. Lotion not screwed on and therefore empty!!! Impossible to find an agreement with Pin Up Secret ... at the price of the lotion very disappointed
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Julie L.
Rating: 2 out of 5
following a purchase from 15/10/2022
My package arrived wet. Products opened
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Emma G.
Rating: 1 out of 5
following a purchase from 18/10/2022
A product was poorly packaged and leaked in the box so it was unusable
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Sylvie A.
Rating: 1 out of 5
following a purchase from 17/10/2022
Not satisfied at all with the scrub, but the soap masks very well
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Rosaria M.
Rating: 3 out of 5
following a purchase from 13/10/2022
There are always problems in customs because the package does not contain the invoices
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Margo C.
Rating: 1 out of 5
following a purchase from 14/10/2022
Everything went very well, nothing to say, order received quickly
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India D.
Rating: 3 out of 5
following a purchase from 10/10/2022
Order that takes much longer than before. Excessive customs fees! Superb product quality
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Diana S.
Rating: 1 out of 5
following a purchase from 08/10/2022
It worsens instead of helping
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Charlotte A.
Rating: 1 out of 5
following a purchase from 12/10/2022
The face peel arrived all dripping, as if it had been opened and used. It was all over the box.
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Isabelle N.
Rating: 1 out of 5
following a purchase from 12/10/2022
I still haven't received my order
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Manon B.
Rating: 1 out of 5
following a purchase from 08/10/2022
I didn't receive the order...so for the price it's not commercial at all😅
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manon M.
Rating: 1 out of 5
following a purchase from 08/10/2022
I am happy with the quality of the product but this is the second time I have ordered. Requested a home delivery and I have to go to the post office to pick up my package directly. Not following a missed passage the site pin-up changes itself the place of delivery without warning me. Knowing that I do not have time in my schedule to go to the post office on their opening hours. It's very unpleasant and it pushes me to look for another brand to take over for my skin care for the next order. It's a real shame.
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Manel S.
Rating: 1 out of 5
following a purchase from 07/10/2022
I received the order too late. I had to take it with me on a trip. Now useless bought for nothing.
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Jennifer M.
Rating: 2 out of 5
following a purchase from 08/10/2022
I did not receive the package and still no news of the suite
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Florence D.
Rating: 2 out of 5
following a purchase from 11/10/2022
I did not receive the right products
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Sandy G.
Rating: 2 out of 5
following a purchase from 08/10/2022
face cream does not give me the expected effect! I don't like the smell, I have the impression that the cream has gone bad! And I have a lot of small buttons that I did not have.
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Odile G.
Rating: 3 out of 5
following a purchase from 08/10/2022
Newly used solid soap. Convenient to use as a cleansing mask. Wait a few days to see if it has a positive effect on my skin
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Raymonde N.
Rating: 2 out of 5
following a purchase from 10/10/2022
Great
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Julie R.
Rating: 3 out of 5
following a purchase from 11/10/2022
Last order was disappointing. For an important event I was waiting for my products. Error with them, the order arrives incomplete. I ask for a commercial gesture, I would have expected an additional product. "Exceptionally" they made a commercial gesture: a brush. Moué :-(
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Sarah J.
Rating: 1 out of 5
following a purchase from 10/10/2022
Very disappointed, I did not receive the products I ordered and no return service
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Laura C.
Rating: 2 out of 5
following a purchase from 09/10/2022
Very happy with the products. On the other hand error on my order and too long at the level of the SAV... I still did not receive the product which I waited...
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Joelle R.
Rating: 1 out of 5
following a purchase from 09/10/2022
Very bad experience with the makeup remover. Almost impossible to use this product. I have contacted your customer service about this.
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Delphine V.
Rating: 1 out of 5
following a purchase from 08/10/2022
a product arrived open so it was empty there was everywhere instead of sending me another one with photos I was offered a code of 50% for one product or I have to return the other! the empty bottle!
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Emilie B.
Rating: 2 out of 5
following a purchase from 02/10/2022
Hello I received half of my order and one week after and 3 emails, I still have neither my missing products nor my refund. They ask me for pictures of the package and the products .......Complicated!!!
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Solenn D.
Rating: 1 out of 5
following a purchase from 06/10/2022
After reception, we realized that there was only the soap that was of good composition. Pin up does not want to take back the other 2 ordered. Very disappointed with the service and their return policy. I do not recommend
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Corinne A.
Rating: 1 out of 5
following a purchase from 06/10/2022
The package received does not correspond to my order.
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Claudine G.
Rating: 1 out of 5
following a purchase from 06/10/2022
Very fast delivery.
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Olivier M.
Rating: 1 out of 5
following a purchase from 06/10/2022
Hello, maybe the products work for the other ones, but not for me, I have a lot of plaque on my face.
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Élodie M.
Rating: 3 out of 5
following a purchase from 06/10/2022
The mist not top I had not seen that it was mist when I ordered... I prefer the cream
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Celine M.
Rating: 2 out of 5
following a purchase from 06/10/2022
Hello I am so disappointed I received the soap in a thousand pieces!!!
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Sghaier S.
Rating: 1 out of 5
following a purchase from 04/10/2022
Null
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Audrey C.
Rating: 1 out of 5
following a purchase from 05/10/2022
The soap burned my skin after 3 uses
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Maëva C.
Rating: 3 out of 5
following a purchase from 06/10/2022
Super soap I love its really very effective
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