Customer reviews of Pinup Secret

The shipment has not arrived until today.

Delivery is only available in selected stores. The package has now been returned. I request a refund of the costs

I think it's not suitable for the issue of hormonal acne, the soap is still great but I tried the creams and scrub, I'm not a fan

No change, my creams are not effective, expensive for what it is, I will not order again

The shipment has not arrived.

I would have given more but I'm a bit disappointed, I received my order but with my promo code I was supposed to get a free product which I did not receive in my package, so a bit disappointed

Package never arrived

I had to pay additional customs fees.

unfortunately the pump bottle of my ordered cream sans oil does not work, which is very inconvenient.

Burnt and very red skin. Very disappointed with my purchase

DPD is simply not a good transport company. I still haven't received my goods.

My package was returned to the shop because it could not be delivered at the parcel shop.

Before using your products, my skin was in very good condition, without acne or redness. I have combination skin, only prone to a few discreet comedones on the sides of the nose and the chin, without particular dryness or irritation. During the first use of the "Precious Complexion" soap, which I left on for about a minute, I immediately felt tingling. I then applied the "Glow Booster Secret" soap (with turmeric) for about two minutes, before gently rinsing with water. Shortly after, I noticed significant redness and burning on my face, comparable to a sunburn, as well as a small scratch on my left cheek that bled slightly. These symptoms persisted for several days despite the application of Dexeryl cream to soothe the skin.

Not satisfactory.

Products like goat milk soap in 70g are never in stock, I had to pay more for the 120g and yet waited more than 1 month

The turmeric mask completely irritated my face

One product out of 2 had a defect I can't use the cream properly, the pump doesn't work ...

1 soap missing! 38 euros 1 soap is expensive

My package has arrived at the pickup point but I cannot collect it, the pickup point is closed. As of today, I still do not have my order......

I have never received my package

The article is great, but the processing of the order process is not good. The home address is simply not taken over despite being provided.

I ordered the turmeric soap for the first time, zero results, really disappointed

Sorry to inform you that I received an incomplete order. I did not receive the soap box

the products burned my skin

I was delivered to a pickup point that I did not select, 30 minutes from my home, which is a 1-hour round trip by car. No explanation or compensation offered, I will not order from you again.

A well-known influencer who works with Pinup Secret confirmed that the order would be duplicated but I only received one package!!

Very disappointed with my first order. I wrote a message to report a malfunction in my received order and I did not get a response. Not serious.

My goods were allegedly delivered and are not accessible to me.

15 days that I've been waiting for my package....

Unfriendly customer service

I'm very satisfied with the product. It's just too expensive.

For the price, I would have liked the box that goes with the soap.

Too little time to go pick up your package

The products are good and I have been buying them for years. However, a lot has changed in the last year. The packaging has been changed, the pump no longer works well. Furthermore, incorrect products are regularly delivered and the customer service is rude, with the extra effort falling on the customer, and the customer service does not offer any compensation on its own. When a company repeatedly makes mistakes, the customer should not have to suffer on multiple levels.

I still haven't received my package

No because they delivered my package to another city and so I couldn't pick it up

packet was half open and it was simply put in the mailbox.. although it didn't fit..

A pickup at the myFlexbox station was not possible - very lengthy refund process, but it ultimately occurred.

I bought the soap years ago and I have to say something has changed. My skin feels very dry after cleansing!

Unfortunately, my package never arrived - also the service for the feedback from Pin up is catastrophic, I have to fill out a form in English and send my ID - the goods were paid for but never arrived!!