Pinup Secret consistently delivers products that customers rely on for daily routines, with goat milk soap and oil-free cream highlighted as foundational items that brighten skin, reduce imperfections, and support a smoother, non-greasy texture. Customers praise fast, reliable delivery, well-packaged orders, and repeat purchases over years, underscoring trust in the brand and ongoing satisfaction. Positive experiences also emphasize visible skincare improvements, including fewer pimples, brighter complexions, and a refreshed look, along with enthusiastic recommendations and long-term loyalty.
The packaging looks significantly larger. This leads to a bit of disappointment due to a very small product quantity. However, I can't say yet how efficient and long-lasting the product is.
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Ragni P.
Rating: 3 out of 5
following a purchase from 19/11/2025
Not suitable for very dry skin - does not moisturize sufficiently and long-lasting! Quite good
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Mark B.
Rating: 1 out of 5
following a purchase from 17/11/2025
The package has not arrived until today. I have been waiting for two weeks...
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Virginie C.
Rating: 1 out of 5
following a purchase from 08/10/2025
I still haven't received my brush
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Natalia T.
Rating: 2 out of 5
following a purchase from 01/11/2025
Soap arrived broken
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Nina G.
Rating: 2 out of 5
following a purchase from 31/10/2025
Fast shipping. Unfortunately, I could not tolerate the product and I have not received any feedback on my email to customer service so far.
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Cécile M.
Rating: 3 out of 5
following a purchase from 02/11/2025
Hello, Very satisfied with the products! Very good quality! However, the delivery was made to a different pickup point than the one chosen... without explaining why...
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Sonia M.
Rating: 2 out of 5
following a purchase from 31/10/2025
The site is great but the products do not suit me
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Silvana T.
Rating: 2 out of 5
following a purchase from 29/10/2025
The soaps smell quite pleasant. They have not been used yet, so there is no assessment on that. Unfortunately, the cosmetic bag and brush fell apart even before use.
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Dana M.
Rating: 1 out of 5
following a purchase from 29/10/2025
I sent an email 3 days ago that I cannot tolerate the soap I ordered ... no feedback until now
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Pauline D.
Rating: 3 out of 5
following a purchase from 28/10/2025
The pump of the oil-free moisturizing cream does not work
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Aicha B.
Rating: 1 out of 5
following a purchase from 27/10/2025
The products are well compliant, even if some textures have changed a bit, they remain just as effective! However, I have a problem with the oil-free cream: it does not flow when I press the cap designed for that purpose. After contacting customer service, I was told that it was 'normal', that I had to press for 2 to 3 minutes or run it under water for that long each time I use it. Honestly, I don't know who has the time to do that morning and night, but that's not me! Products: OK. Customer service: catastrophic, impossible to communicate with them. Too bad, I will not recommend anymore even though I have been a customer since 2020
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Elise C.
Rating: 1 out of 5
following a purchase from 27/10/2025
Stolen or lost package and zero solution from customer service. Thieves. Move along, brand to avoid.
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Sabrina B.
Rating: 2 out of 5
following a purchase from 03/10/2025
A purchased product was missing
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Vesna P.
Rating: 1 out of 5
following a purchase from 22/10/2025
The goods have not arrived! The DPD compartment was empty, I have already reported this and received no information!
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Elodie D.
Rating: 1 out of 5
following a purchase from 22/10/2025
Very disappointed my order is not complete and on top of that no refund and they don't want to know anything for them the order was sent complete my ass yes
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Sofia R.
Rating: 2 out of 5
following a purchase from 21/10/2025
Missing product in my order. It's been 1 week without day cream. My skin is dry. I am waiting for the receipt of the missing product. It's really annoying despite the promo code received to apologize.
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Charlotte T.
Rating: 1 out of 5
following a purchase from 21/10/2025
Wrong order
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Kerstin A.
Rating: 1 out of 5
following a purchase from 22/10/2025
Unfortunately, I can't stand it at all. I get painful X-rays.
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Cassandra W.
Rating: 2 out of 5
following a purchase from 20/10/2025
I am usually very satisfied with the products, it has significantly reduced my imperfections, but with my last order I wanted to test the peeling and I had a severe allergic reaction, I am disappointed :(
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Juliana S.
Rating: 1 out of 5
following a purchase from 18/10/2025
To tell you the truth, I wanted to change my hair routine, I treated myself to the hair set with all the products and I am extremely disappointed. It broke my hair and dried it out. By the end of the complete routine with the products, my hair is all straw-like and dry. Never again.
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Chaima B.
Rating: 1 out of 5
following a purchase from 18/10/2025
order not received
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Christine F.
Rating: 1 out of 5
following a purchase from 16/10/2025
Bottle has leaked - no response to my email so far.
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Delvalee L.
Rating: 1 out of 5
following a purchase from 13/10/2025
I did not receive my paid order. I paid without having received my order.
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Chrystelle G.
Rating: 1 out of 5
following a purchase from 13/10/2025
Very bad experience!
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Joanna S.
Rating: 1 out of 5
following a purchase from 09/09/2025
Terrible customer service. I contacted them over a month ago and I have never received a response regarding my billing issue. I find that deplorable.
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Charlotte B.
Rating: 3 out of 5
following a purchase from 08/10/2025
The Eden Garden mist contains phenoxyethanol; too bad because the mist really gives a feeling of freshness after application. The goat milk soap should be used with caution for sensitive skin, not every day. The oil-free cream is greasy upon application, its texture lacks lightness. Otherwise, the packaging is pretty.
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Isabelle P.
Rating: 1 out of 5
following a purchase from 09/10/2025
Bad article, and still no response to my return!
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Dorothee J.
Rating: 2 out of 5
following a purchase from 04/10/2025
My chamomile cream is so thick that nothing comes out of the pump dispenser. My facial scrub is a solid lump.
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Carolin I.
Rating: 1 out of 5
following a purchase from 04/10/2025
The shipment has not arrived until today.
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Simone M.
Rating: 2 out of 5
following a purchase from 03/10/2025
Delivery is only available in selected stores. The package has now been returned. I request a refund of the costs
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Leila T.
Rating: 3 out of 5
following a purchase from 04/10/2025
I think it's not suitable for the issue of hormonal acne, the soap is still great but I tried the creams and scrub, I'm not a fan
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Gwen S.
Rating: 1 out of 5
following a purchase from 03/10/2025
No change, my creams are not effective, expensive for what it is, I will not order again
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Klara B.
Rating: 1 out of 5
following a purchase from 03/10/2025
The shipment has not arrived.
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Sonia A.
Rating: 3 out of 5
following a purchase from 05/10/2025
I would have given more but I'm a bit disappointed, I received my order but with my promo code I was supposed to get a free product which I did not receive in my package, so a bit disappointed
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Alma K.
Rating: 1 out of 5
following a purchase from 01/10/2025
Package never arrived
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Vanessa A.
Rating: 1 out of 5
following a purchase from 01/10/2025
I had to pay additional customs fees.
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Julia V.
Rating: 1 out of 5
following a purchase from 27/09/2025
unfortunately the pump bottle of my ordered cream sans oil does not work, which is very inconvenient.
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Coralie H.
Rating: 1 out of 5
following a purchase from 30/09/2025
Burnt and very red skin. Very disappointed with my purchase
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Belinda C.
Rating: 1 out of 5
following a purchase from 29/09/2025
DPD is simply not a good transport company. I still haven't received my goods.
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