Customer reviews of Pinup Secret

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Aurélie M.

Rating: 3 out of 5

Published on 10/09/2022 à 23h11 following a purchase from 28/08/2022

My skin is smoother since 2 weeks but the pimples are still there and others have arrived

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Madeleine M.

Rating: 2 out of 5

Published on 10/09/2022 à 21h53 following a purchase from 28/08/2022

Nothing to say about the delivery, which was fast. First try of pin up secret products and I am quite disappointed, I do not like the consistency of the exfoliating care, it rinses badly and leaves a feeling of greasy skin.

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Julia D.

Rating: 1 out of 5

Published on 10/09/2022 à 21h21 following a purchase from 27/08/2022

The peeling disappointed me because I just had the impression that it is the peeling that crumbles and not the skin The product smells like hairspray And I was disappointed after 2 uses I will surely go see elsewhere ...

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Chantal C.

Rating: 1 out of 5

Published on 10/09/2022 à 10h56 following a purchase from 26/08/2022

Not too happy because I ordered the product for the feet and I receive the product for the hands I contacted you by email but we can't send the photo of the product it's a pity I think I will order on another site of the same brand

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Mathilde R.

Rating: 1 out of 5

Published on 06/09/2022 à 17h38 following a purchase from 24/08/2022

I am very dissatisfied because I am a long time customer and the price of the cream did not change, but the capacity went from 50 ml to 12 ml for the same price.

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Zahra B.

Rating: 2 out of 5

Published on 06/09/2022 à 16h47 following a purchase from 25/08/2022

I asked for home delivery and it was delivered to the post office !!!! I have tried the cream and I think it's great, but I haven't tried the soap yet.

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Virginie C.

Rating: 2 out of 5

Published on 04/09/2022 à 16h56 following a purchase from 22/08/2022

Does not suit my skin. I have a bad reaction to soap. On the other hand, I like the oil-free cream and it moisturizes well.

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Fadela L.

Rating: 2 out of 5

Published on 03/09/2022 à 16h37 following a purchase from 20/08/2022

I am very disappointed with the new packaging and I have the impression that the creams have changed too. It's not the same texture anymore!

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Julie D.

Rating: 1 out of 5

Published on 02/09/2022 à 20h52 following a purchase from 16/08/2022

I received an open package and I don't even have customer service back

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Virginie B.

Rating: 1 out of 5

Published on 01/09/2022 à 13h10 following a purchase from 18/08/2022

I still have not received my order placed on August 18, the package is lost, I still have no news, I had to order again without being reimbursed for the order not arrived. No possibility to cancel the order.

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LAETITIA D.

Rating: 1 out of 5

Published on 31/08/2022 à 14h08 following a purchase from 19/08/2022

null soap I have been waiting for an answer for several days

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Sabine H.

Rating: 1 out of 5

Published on 30/08/2022 à 14h11 following a purchase from 28/07/2022

First order made I was very happy with the products, so second order to replenish my stock I was missing products in my package! I made a claim and sent the photo as requested! Customer service non-existent the fault of Covid, it has good back Covid! I would like that they answer me, either that they refund me or that they send me back the missing product thing that seems normal to me! I am very very disappointed

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Raluca K.

Rating: 1 out of 5

Published on 29/08/2022 à 10h35 following a purchase from 15/08/2022

Very disappointed to learn the origin of the products when all the marketing suggests a small local production

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KARINE I.

Rating: 2 out of 5

Published on 28/08/2022 à 13h57 following a purchase from 14/08/2022

Disappointed with this order. The packaging of the Secret de Velours body cream was poorly done and not verified with the shipment of the order. The result was that the cream was spilled into the bubble wrap. I am waiting for a discount to be able to place another order; the delay to get a promotional code in compensation is still long (I have been waiting for 4 working days). I hope to get at least 50 or 60%. As for the other products, I'm fine. I would like to point out that this is not my first order at Pin Up Secret and that it's the first time it happened to me.

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Julie M.

Rating: 3 out of 5

Published on 27/08/2022 à 11h55 following a purchase from 29/07/2022

Strong odor not pleasant but applies well to the skin

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JOSEPHINE C.

Rating: 3 out of 5

Published on 26/08/2022 à 09h56 following a purchase from 11/08/2022

Hello, I have received my package, I would have liked to receive it directly in my mailbox than to go in a relay to recover it.

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Killian V.

Rating: 3 out of 5

Published on 24/08/2022 à 18h16 following a purchase from 11/08/2022

Parcel ripped out of the mailbox, great products though

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Celine P.

Rating: 2 out of 5

Published on 24/08/2022 à 14h06 following a purchase from 11/08/2022

Still conquered by the soap but unfortunately on one of the two products was not the one I had ordered. Moreover I have to send back mine first and then wait for the other one while the error is not of my doing 😔 In short I wait to see the second product

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Ozgur S.

Rating: 1 out of 5

Published on 24/08/2022 à 13h36 following a purchase from 11/08/2022

I have bought many products from you, but the first time I was disappointed with your delivery my soap was all crushed, I couldn't even use it...

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Angéla C.

Rating: 3 out of 5

Published on 23/08/2022 à 20h31 following a purchase from 10/08/2022

Fast reception, cream without oil just great because does not make the skin greasy at all, me who does not support any soap... that is perfect, now to see its effectiveness for acne.

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Akila F.

Rating: 1 out of 5

Published on 23/08/2022 à 19h07 following a purchase from 10/08/2022

Still not received my order

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Amelie D.

Rating: 1 out of 5

Published on 21/08/2022 à 17h06 following a purchase from 08/08/2022

The products are not adapted to my skin at all! The mask gives me redness all over my face. Very disappointed.

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Maureen S.

Rating: 2 out of 5

Published on 20/08/2022 à 16h35 following a purchase from 05/08/2022

Very disappointed my tube of cream had sunk with the heat it was emptied in the package and there is not even 20% of the content in the bottle

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Patricia K.

Rating: 2 out of 5

Published on 19/08/2022 à 13h29 following a purchase from 06/07/2022

The product ordered Secret teint précieux did not suit my skin (irritation and pimples). Too bad

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Karolina S.

Rating: 2 out of 5

Published on 17/08/2022 à 11h22 following a purchase from 04/08/2022

Speed ok Product moldy: wet mask the smell of mold, the cream the smell of mold.... They sent me back the mask, but I placed the order mainly for the face cream .... In short, money lost ...

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Jennifer G.

Rating: 1 out of 5

Published on 17/08/2022 à 10h58 following a purchase from 04/08/2022

I would have liked to receive my order to be able to put a star on it but to this day I still haven't received anything.

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Gwen P.

Rating: 3 out of 5

Published on 16/08/2022 à 19h44 following a purchase from 03/08/2022

Perfect packaging, but the texture of the body cream reminds me of grease and no smell comes out. Disappointed as well for the foot cream. The soap remains the best product!

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Anaïs Yvonne M.

Rating: 3 out of 5

Published on 15/08/2022 à 15h13 following a purchase from 29/07/2022

I placed my order for more than 50e of purchase and I paid anyway the expenses of sending And for the reception of the parcel I had to pay again 29e with the factor

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Leslie S.

Rating: 1 out of 5

Published on 15/08/2022 à 12h28 following a purchase from 31/07/2022

Very disappointed with the delivery.

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Saleja B.

Rating: 2 out of 5

Published on 13/08/2022 à 18h30 following a purchase from 29/07/2022

Since my order my email address is invaded by advertising mail from all sides

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lylia M.

Rating: 1 out of 5

Published on 11/08/2022 à 22h26 following a purchase from 03/07/2022

horrible after sales service

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Judith B.

Rating: 3 out of 5

Published on 10/08/2022 à 08h05 following a purchase from 27/07/2022

I use mainly the soap which I find very good. On the other hand I think that pin UP secret did not understand the principle to reduce its waste we pass from a simple plastic film to a plastic film plus cardboard and that for all the products

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Anne G.

Rating: 1 out of 5

Published on 09/08/2022 à 16h50 following a purchase from 27/07/2022

Order received with a missing product!!! No response from customer service

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Camille M.

Rating: 2 out of 5

Published on 08/08/2022 à 22h34 following a purchase from 25/07/2022

I am still waiting for a complaint about a defect when I received my package. (product having leaked). Sincerely, Camille

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Elhame E.

Rating: 2 out of 5

Published on 07/08/2022 à 17h00 following a purchase from 26/07/2022

I was happy to order from pinup again, the big drawback is the condition of the products when receiving the package! The boxes were in poor condition with leaked product ... cardboard packaging products damaged ... to offer it was lost. The quality of delivery has deteriorated, too bad!

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Emilie V.

Rating: 3 out of 5

Published on 06/08/2022 à 22h12 following a purchase from 23/07/2022

Invoiced 4.99 euros to receive my comma in 48-72h but received in 5 days! Disappointed with the delay compared to the price

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ELODIE L.

Rating: 1 out of 5

Published on 06/08/2022 à 17h44 following a purchase from 23/07/2022

I ordered on purpose at the time of the free travel kit (for future business trips) but I did not receive the travel kit in my package. Disappointed.

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Emilie J.

Rating: 3 out of 5

Published on 03/08/2022 à 19h15 following a purchase from 19/07/2022

The products for the moment I am testing them but the delivery I always put my home but on the package there is the address of the post office of my city, I live at the post office me?

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Asmaa Z.

Rating: 2 out of 5

Published on 02/08/2022 à 19h36 following a purchase from 18/07/2022

Packaging to be reviewed !!! Product does not come out of the bottle. Soap that I recommend

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Aurélie R.

Rating: 1 out of 5

Published on 02/08/2022 à 16h57 following a purchase from 18/07/2022

Package arrived quickly but product was damaged, had to throw away an item I paid for and now I'm being asked to return it even though I got rid of it! There was some everywhere. I even sent pictures as proof and they don't send it... disappointed

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